Home Instead (Buckinghamshire South)

Unit D Bourne Park, Cores End Road, Bourne End SL8 5AS
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9.9 49 Reviews
  • Home Instead (Buckinghamshire South), Bourne End
Home Instead (Buckinghamshire South):

Specialising in non-medical care of older people in their own homes, Home Instead assists people to remain at home where they're most happy and comfortable; giving their families the freedom to relax in the knowledge that their loved ones are in excellent hands.

Professional carers regard it as a special privilege to look after people with love, care and compassion - and they take their responsibilities very seriously indeed.

"To you, it's about making the right choice. To us, it's personal."

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Care Provided by Home Instead (Buckinghamshire South)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Zoe Smith (Operations Manager)

Funding & Fees Guide for Home Instead (Buckinghamshire South)

  • Prices

  • Available on request

Home Instead (Buckinghamshire South) Reviews (49)

Total of 49, showing 1-20
9.9

Home Instead (Buckinghamshire South) has a Review Score of 9.9 (9.926) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (Buckinghamshire South) has 49 reviews.

Overall Experience

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Review from Helen B (Daughter of Client) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has looked after my 97-year-old father and I have been more than happy with them! Dad started having morning ladies come and get him up and give him breakfast, and recently has had them every evening to put him to bed. They have gone above and beyond on many occasions. As dad is in Buckinghamshire
and I in Devon, it has not always been possible to get to dad when he's been sick. On one occasion he fell and was sick and I rang the office for help. None of the usual carers were around, but one of the office team went to be with him until my brother could get there. Another time, the evening carer arrived and I had a call at around 9 pm saying he was in bed in pain. I couldn't get to him and my brother was in Scotland. The carer stayed with him, liaised with us, called the paramedics and organised an overnight carer to come. To know that you can have that kind of support is exceptional. I cannot recommend this company and all the lovely staff enough.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

It has been a true pleasure for the team getting to know your dad and his cat. We are all so pleased to know he is happy and settled. Thank you so much for taking the time to leave us this review, it is greatly appreciated and I will ensure the feedback is passed on to the care professionals.


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Review from Rita T (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it was first suggested I had some help I was not sure but it was the best move I have ever made. The office, the girls are marvellous - ask and it is done! We have a laugh, a moan and to hear in the morning the doorbell, a cheery "good morning" makes me feel great. Thank you girls!

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for giving us such a beautiful review Mrs T. I am delighted you feel this way and are getting on with your team so well. I will ensure your team receive this feedback!


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Review from S C (Son of Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very happy with the level of care and support she received while needing support. The kindness, dignity and help she received was outstanding. One day, when the chiropodist visited, when the carer was there, he was very impressed with the level of care, he asked for your number to help with
his mum. My mum is so much better since having your support team which is a good thing and built up a good relationship with her carer, always looking forward to her visit. Mum is so much better now, she doesn't need support anymore but she won't hesitate to use your company again if she needs support.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Many thanks for taking the time to provide us with such lovely feedback! We are pleased your mum recovered so well and is doing so much better now. Please don't hesitate to contact us for further support.


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Review from K E (Daughter of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provide a fantastic service to Dad, the carers are kind and understanding and supportive. At difficult times the team have provided care beyond expectation and have tried to accommodate all our care requests.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We appreciate you taking the time to leave us this lovely review. I know the care pro's who visit your dad enjoy spending the time with him. Thank you.


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Review from Sarah M (Daughter of Client) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with Home Instead since June 2024 for my mum to have some engagement and help with getting through the day. The managers are great and have made us feel safe and relaxed about their processes and the carers she has are lovely, kind, and caring and get her to do more than she believes she can!
It's been a difficult journey for us but home instead are taking some of that stress and mental load. I would recommend them! Thank you HI from all of us.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We are proud of the relationship the care professionals are building with your mum and are happy we can help restore some balance for you. We really appreciate the time you have taken to provide this feedback for us, Thank you!


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Review from P C (Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care following the death of my wife. All the carers have been so helpful. It is difficult to say more at this point in time as I am grieving and life is difficult. However, the care I am receiving is excellent and I thank all staff

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

It was a true pleasure supporting your wife and I know the care professionals continue to enjoy your visits. Thank you for completing a review for us here, please let us know if there is anything else we can do to support you through this difficult time.


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Review from Jenny F (Client) published on 6 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my osteoarthritis worsened and it affected my shoulders, hips, spine and knee my ability to do the simplest chores in the home became an immense challenge. When I was faced with so many challenges I began to wonder how I could get the right type of assistance in the home. I did not just need a cleaner,
I needed someone to change the sheets, do the ironing, put away laundry, and do the cleaning. Quite by chance, an advert appeared on social media setting out the tasks undertaken by Home Instead Care Provider. I instantly rang the number and arranged for a visit to explain the Service Home Instead could provide. I am immensely pleased to have this high-quality help in the house. My Care provider does the tasks with skill and precision and has made it possible for me to remain in my home. The assistance is invaluable and I can recommend Home Instead to anyone struggling with everyday tasks.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We are very pleased that you are happy with the quality of service provided to you. Thank you for taking the time to leave us such a lovely review here.


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Review from Susan L (Wife of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided continued excellent and individual care for my husband for a long period, prior to his death in May 2024.
My husband suffered from Dementia and associated medical problems and needed complete nursing/personal care.
The carers from Home Instead were all kind, efficient, thoughtful
and professional. They were without exception always polite and punctual and also always kind and helpful to myself too.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

It's so lovely to see your feedback here, it means a lot to us. Thank you. I know your husband is missed by members of the team who got to know him very well and they miss your chats. We are all still here should you ever need anything. With love from the Home Instead team.


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Review from P H (Son of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead initially was engaged to give companionship and home support to my father but over time their involvement increased. They were able to provide continuity of personnel who responded with professionalism and sensitivity to his changing needs and in whose presence he felt comfortable and at
ease.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We really appreciate you taking the time to leave us your feedback here and we are so pleased we were able to support your father with his needs at home. Best wishes to you and your family from all of us at Home Instead.


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Review from Gaynor B (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly excellent service! Highly recommend!
My 92-year-old mother lives with me and my husband, having her own self-contained apartment. She has mobility issues but is an independent lady with an active mind who loves to chat. We were going away for a week's holiday and needed overnight cover and
someone to visit for an hour around lunchtime to organise lunch and dinner. As this was the first time we'd used the service, naturally there was some apprehension for both mum and us as to whether the arrangement would work. Our friendly Spaniel was also a consideration, walked by a neighbour but prone to escaping. We needn't have worried! The 3 care professionals who came in turn were respectful, kind and trustworthy. The dog loves anyone who'll give him belly rubs and Mum built up a rapport with each of the ladies saying 'they were all lovely'. It was very reassuring for us to know she was safe and happy and I think she was secretly a little sorry when we returned home!

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We really appreciate you taking the time to provide your feedback here for us. We hope you will be looking forward to your next holiday!


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Review from L C (Husband of Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the first-class service provided by Home Instead. My wife has dementia, limited mobility, poor control of bowel and bladder and very reluctant to eat. Also, very stubborn and non-compliant. All the carers without exception have shown exceptional skill in carrying out
their tasks.
Endlessly patient, never confrontative, subtly persuasive, gentle and friendly and efficient. The positive way my wife responds is a testament to their skill. When caring tasks are complete, they will turn their hand to domestic jobs, washing, ironing, hoovering, anything. We feel totally supported. Nothing is too much trouble. Also very flexible regarding length of visits.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for taking the time to submit such a lovely review here! We are very happy you chose us to support your wife and she is responding to the team so brilliantly. I will pass on your compliments to the care professionals.


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Review from J H (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a client with Home Instead for more than 10 years. It started as a visit once a week just to provide regular companionship and a lift to the shops. This expanded to include help around the house and garden. As she grew older the care increased to include personal care so that she was able
to end her days in her own home. She liked every carer introduced by Home Instead.
The carers were always friendly, reliable and trustworthy. There was good supervision from the management team who communicated well throughout. They telephoned regularly for updates on Mum's care needs and in recent years increased the level of care as appropriate. I always felt Mum was safe in the hands of the carers.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We are so pleased we were able to support your mother to stay at home as she wished. She will be missed by her care professionals! Thank you for taking the time to share your experience here, it is very much appreciated. Best wishes to you from the Home Instead team.


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Review from G R (Nephew of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was contacted on the positive comments from known clients plus their excellent Homecare reviews. Home Instead were able to respond at short notice and implement a care plan which exactly met our requirements. The level of care provided by the carers was excellent and my aunt has been more
than happy with the service. We were also impressed by the follow-up telephone checks to ensure the level of service was being provided - which it was. Communication from the management team has also been extremely good from the very first call. Would not hesitate to recommend Home Instead for its caring staff and level of service.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We are very happy we were able to meet your expectations of the service and support your aunt. Thank you for taking the time to provide us with such a lovely review, your feedback will be shared with the team.


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Review from C C (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Home Instead to care for my mother for one hour per day over several years. The carers were punctual and reliable and carried out their tasks in a caring and friendly manner. The office staff were responsive if ever I needed to call them. I would recommend Home Instead.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for taking the time to provide this feedback. We hope everything is going well following the transition. If your mother needs any additional support in the future, please don't hesitate to come back to us.


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Review from Jill H (Wife of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead on the recommendation of a friend. From the initial telephone call, I was met with polite efficiency and an assessment meeting was swiftly set up. Clear explanations of the way Home Instead works were made and a carer was in place very quickly. She was sensitive, caring and
courteous towards my husband and he felt at ease and happy to receive her help.
Telephone calls from the office were made to check that all was going well and any problem would have been quickly picked up and looked into. I would recommend Home Instead for its caring staff, efficient organization and ease of communication.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for taking the time to share your experience here. It has been our pleasure! I will pass on your compliments to the care professional.


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Review from Mandy L (Daughter of Client) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad, in his 90's, is a very independent person. He was very reluctant at first to have carers in his home but the staff from Home Instead were brilliant, compassionate and humorous with him. It was a start in our journey with him to understand that he did need help and for him to accept it.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We have thoroughly enjoyed our visits with your Dad and his fun sense of humour! Thank you for taking the time to provide us with such a positive review.


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Review from Jo D (Wife of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided absolutely perfect care for my husband. They were all very caring, quiet, gentle and very sympathetic. They took the utmost care in understanding our needs and getting to know all of the details about my husband so they could talk to him about the things he cared about.
Both the
office staff and carers were all brilliant and we could not have asked for more.
I would certainly not hesitate to recommend Home Instead to anyone looking for care in their home.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for taking the time to provide such a lovely review. It was our pleasure to be able to be a part of his journey, even for a short while. Best wishes from the Home Instead team.


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Review from Thomas L (Client) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and support over five years to my now deceased wife for three years and subsequently to myself for the last two years. My comments apply to both the home-visiting carers and the office support staff. I highly recommend Home Instead to anyone in need of any form of care,

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for taking the time to provide this lovely feedback, we do appreciate it. I know your care professionals really enjoy spending time with you!


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Review from Heather D (Daughter of Client) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent carers who were very carefully chosen so as to dovetail with my father's requests and personality interaction. Because of this excellent provision my father was able to feel and be excellently supported in his own home.
As a paramedic and health care professional I interact
with many different care companies and levels of care provision on a daily basis and I can state that the level of care, support, and interaction was superb and outclassed any other care provider I have worked with. This high quality of care was achieved via a multifactorial system of provision in which the carers interacting with Dad on a daily basis liaised well with my dad, management and supervision staff, and the various family members.
The care staff are trained to a high standard and all demonstrated active care and concern over and above their job description, and so, Dad was exceptionally well supported by Home Instead.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

We were very fortunate in being able to provide the service and build the relationships that we had with your dad and family over the last 7 years. He will be sadly missed by all of the team. Thank you very much for your kind feedback.


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Review from J S (Daughter of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky to have had Home Instead recommended to us by one of dad's neighbours. From the start, they went out of their way to support and care for dad. All the caregivers were lovely, that's how dad described them. Over the past two years, we got to know them well and will miss them. Would
definitely recommend Home instead without hesitation.

Reply from Hannah Storey, Registered Care Manager at Home Instead (Buckinghamshire South)

Thank you for your lovely review. It has been a pleasure, you will both be missed by the team.


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Current Review Score: 9.9 (9.926)

Overview of Review Score

The Review Score of 9.9 (9.926) out of 10 for Home Instead (Buckinghamshire South) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Home Instead (Buckinghamshire South) is calculated as follows: ( (139 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 149 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Buckinghamshire South) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Home Instead (Buckinghamshire South)

What Type of Services does Home Instead (Buckinghamshire South) offer?

Home Instead (Buckinghamshire South) offers Home Care.

How many Carers does Home Instead (Buckinghamshire South) employ?

Home Instead (Buckinghamshire South) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Buckinghamshire South) to verify any information. View our terms and conditions. Home Instead (Buckinghamshire South) has an Enhanced Service – more info.