Home Instead (Guildford & Woking)

The Lansbury Estate, 102 Lower Guildford Road, Woking GU21 2EP
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9.9 58 Reviews
  • Home Instead (Guildford & Woking), Woking
Rated as 'Outstanding' by Care Quality Commission (CQC) at their inspection in December 2017, Home Instead Guildford and Woking is an award winning company providing personal care and companionship lead care to people in their own homes in Guildford, Woking and all surrounding areas.

CAREGivers at Home Instead (Guildford & Woking) help clients with everyday tasks that allow them to live independently, no matter where they call home.

Home Instead provides a range of services from as little as an hour per day up to seven days a week, including weekends and holidays, offering a flexible and responsive service.

The agency is a franchised part of a larger organisation that gives support to Home Instead Guildford and Woking. It believes their dependability, quality of care and accountability has earned Home Instead a deep level of trust with its clients, family members and many thousands of health and social organisations throughout the world.

The agency makes available a CAREGiver to provide clients with one-to-one assistance. They offer Live-in care, companionship, medication reminders, respite care, light housekeeping, meal preparation, personal care, shopping and errands.

The agency can be found in Knaphill, Woking where plenty of parking is available. Each CAREGiver is thoroughly vetted, trained and is fully employed by Home Instead.

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Care Provided by Home Instead (Guildford & Woking)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Daly (Managing Director)

Funding & Fees Guide for Home Instead (Guildford & Woking)

  • Prices

  • Single client Per hour
    Weekday 10:00am to 18:00pm £38.50
    Weekday 18:00pm to 10:00am £39.50
    Weekend 10:00am to 18:00pm £40.50
    Weekend 18:00pm to 10:00am £41.50
    Live-in rates start at £270.00 per day plus food allowance.


    Couples (two care plans) Per hour
    Weekday 10:00am to 18:00pm £46.00
    18:00pm to 10:00am £47.50
    Weekend 10:00am to 18:00pm £48.00
    18:00pm to 10:00am £49.50
    Single client
    Sleeping nights 22:00pm to 07:00am (9 hours) £270.00 per night
    Waking nights 22:00pm to 07:00am (9 hours) £39.50 per hour weekday
    £41.50 per hour weekend

  • Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.

Home Instead (Guildford & Woking) Reviews (58)

Total of 58, showing 1-20
9.9

Home Instead (Guildford & Woking) has a Review Score of 9.9 (9.861) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Guildford & Woking) has 58 reviews.

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Review from Suzanne P (Daughter of Client) published on 6 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home instead Carers are amazing they have looked after my mother over the last 3 years.
They carer for my mother 4 times a day and over Christmas due to family issue we needed them to care for my mother due the Christmas period which the carers met all of my requirements making sure that my mother
enjoyed her Christmas

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks for your kind words! It is an honour to support and care for your Mother.


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Review from A T (Son of Client) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have cared for my mother for several years, the carers always go above and beyond, everyone is warm and friendly.
My mother looks forward to her visits and I feel happy that she is well looked after when I can't be there. I am always kept updated by office staff and they are quick to
respond to any questions I may have.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Many thanks for your honest and uplifting testimonial.


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Review from Graham K (Son of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team of carers has made a significant improvement to my 93-year-old mother's well-being since we started the visits last year. Not only have the carers attended to her physical needs but, just as important, they have provided wonderful and varied company for my mother. Her outlook on
life has benefited from the interest and warmth shown by the carers. The management team has been responsive to any suggestions, questions, or concerns that may come up. We are impressed and grateful to the entire Home Instead team and would recommend them without hesitation.

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Review from Anne W (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed with the lovely service and professionalism of everyone. As a family, it gives us peace of mind that someone will pop by every day. I would definitely recommend this team to anyone.

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Review from K M (Husband of Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are always punctual, pleasant and helpful.

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Review from Jenny Q (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead supported my parents over a very difficult time, including a house move and emergency hospital admission over Xmas. The carers were reliable, professional, kind, practical and caring. They were invariably cheerful too and increased the care with very short notice. The management team also
were organised and helpful. Our family are so grateful to the whole team, and a very special individual carer.

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Review from V B (Daughter of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started to think about carers after my dad had a couple of falls and was admitted to hospital, he lives with myself and my husband but we were worried about being able to do everything as we work. I’d seen adverts on the TV, so called and made an appointment for someone to come and visit Dad. They
have been amazing, Dad looks forward to the visits in the morning which is when we need them but also occasionally in the evening if needed. The carers we have always make the time to chat and are always cheerful, one in particular always goes the extra mile Would highly recommend Home Instead

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for your kind words. It is a privilege to support your father.


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Review from Marjorie B (Mother of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided carers for my daughter who has Down's syndrome for nearly 9 years, enabling her to take an active part in the community. They have always taken great care in choosing carers that are compatible with her needs. They go with her to swimming club, and take her to her art class
and day centre. She also enjoys a shopping trip and lunch out once a week. In the holidays they often have special trips to places of interest. I cannot speak more highly of the care she has received, I can relax and know she is in safe hands.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for your kind words. We all adore supporting your daughter.


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Review from Debbie B (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead started looking after our parents in early summer 2023. All the care pros won Mum over with their friendliness and warmth she loved their chats.
She sadly died in July but Home Instead have been a wonderful support to Dad and us, he has three visits a day we know he’s eaten well and any
issues are quickly dealt with.
It’s reassuring to know that Dad is cared for in such a kindly way, not just physically but his total wellbeing. Seeing Dad still in his own home at 96 is all down to Home Instead.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for your kind words. It was a privilege to support your mother and we are delighted to continue to provide our outstanding care to your father.


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Review from L L (Daughter-in-law of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been using Home Instead for some months now. The communication between us and the office is good. There are some amazing Care pros that we highly commend. I love Home Instead and have been so impressed that I've applied for a position with them local to me.

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Review from Timothy W (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had zero previous experience of care providers, I was extremely anxious when first considering a care package for my parents (to whom I have always been extremely close). Fiercely independent, there was no doubt that they wanted to remain in the family home but it was becoming increasingly difficult
for them to cope alone. I need not have been concerned, as the Home Instead team (which came via a personal recommendation) was sensitive and compassionate to deal with from the start and made the whole process easy. They have provided an increasing level of care as my parents' needs have evolved and, for the last three years, my parents have had a live in carer. My mother died late last year and, since then, the care and companionship provided by my father's carers has been exemplary. While Home Instead aren't the cheapest, I firmly believe (having spoken to friends with experience of other care providers) that you get what you pay for. I couldn't recommend Home Instead highly enough.

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Review from Karen M (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after by Home Instead carers for two years up until a few weeks ago when she went into a care home because her house was no longer suitable for her needs. I cannot recommend Home Instead highly enough. The carers were reliable, kind, caring and efficient. The office staff, in particular,
her manager were always available if I needed to talk about any issues and the scheduling staff were friendly and accommodating. Over the two years, my mother's needs increased and Home Instead were able to manage those changes and offer advice. Unfortunately, her house now needs a lot of work doing to it and under the circumstances we have taken the difficult decision to move her to residential care. She has settled well but misses her carers and speaks very warmly of them. The family is very grateful to Home Instead for helping her stay at home for as long as possible.

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Review from Sarah B (Power of Attorney of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Godfather for whom I also had a power of attorney as he had no family, had a couple of falls, went into hospital and was discharged into a care home. He wanted to return home. He had been having daily care visits before, but he now needed live-in care. After a false start with one agency who let
me down, I got in touch with Home Instead. Their managing director and her deputy took charge, and he came home under their care last October, aged 92. They dealt with the GP and pharmacy etc. which took the pressure off me as I was not geographically close. When he needed care at night, they put that in place. The deputy manager was always contactable and they kept me appropriately informed. Their carers were kind and compassionate. My godfather achieved his aim of living out his final days at home. Not cheap, and there probably are cheaper agencies - but I was let down by one, and wanted the agency to take responsibility, as I was not close by, which they did.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Dear Sarah, thank you so much for your thoughtful review. It was such an honour to support your Godfather, and help him to return home.


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Review from Jane R (Daughter of Client) published on 10 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend one particular member of staff for her outstanding attention to detail tonight regarding my misunderstanding of my mother's morning medication. I was wrong. The carer was absolutely right. She is a superlative carer and my mother is extremely fond of her. A credit to Home Instead.
Regards.

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Review from P A (Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead for eight years now. The service I receive is above excellent. My carers always go the extra mile. I get up and go to bed smiling! I like the fact my carers dont wear uniforms and don't treat me like just a client.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for your review. It has always been a joy to support you over the last 8 years!


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Review from Charlotte B (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has cared for my mother for several years, has had excellent care, and any issues have always been sorted out very promptly.
Would not use any other provider - very happy with everything.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much Charlotte! It is a great pleasure to support your mother.


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Review from Christina W (Mother of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For a few years now we have used Home Instead (Guildford and Woking) for companion visits to my son. They have always acted with utmost professionalism and compassion and have ensured that there's continuity of care. This is so important to build a rapport between the client and carer and my son considers
his carer as a friend. I know that they always have my son's best interest at heart and this is so reassuring. I would recommend them without any hesitation.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you very much for your thoughtful recommendation.


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Review from V T (Daughter of Client) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service for Mum and Dad has been exceptional over the last four months.
The support given to them and myself have been very welcomed.
We are all very pleased with the help being provided, and Mum and Dad look forward to the home visits.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for taking the time to leave such a thoughtful review.


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Review from Joanna D (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. They came to look after my mother aged 96. She is now 101 and built up a great relationship with staff so she thinks of the carers as her friends whilst still dealing with the most personal care. The team are charming fun efficient and helpful. They are
such a fabulous team and they have adjusted their care as my mother's needs have changed,
They got her the equipment she needed the next day. They are lovely to have around and trustworthy. They know their tasks and keep calm in any situation.
They are simply life changing for both me and my mum.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much Joanna! Your mother is an amazing client who is a pleasure to support!


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Review from L H (Daughter of Client) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are visiting my Mother at the weekends and when her other carer is away.
Mother seems to prefer (dementia so hard to tell) the Home Instead people. She looks forward to their visits and sees them as more like companions than carers. Her carers are thoughtful and helpful and seek help
when they need it (medications get moved around a lot!).
The Home Instead carers are very caring and have listened to my Mother and to me so that Mother gets fab care. It's a huge relief for me and my brother as we get the visit reports after each visit so know how she is.
I am hugely grateful to Home Instead who are giving Mother great help and who give me confidence in her care. Thank you all!

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much for taking the time to leave such an important review for us. It's much appreciated, Sarah.


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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Home Instead (Guildford & Woking) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Home Instead (Guildford & Woking) is calculated as follows: ( (62 Excellents x 5) + (10 Goods x 4) ) ÷ 72 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Guildford & Woking) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (10)

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Meet the Team (12)

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Sarah Daly

Job Title: Managing Director

Sarah, the Managing Director, and super-woman of Home Instead Guildford & Woking. Everyone that knows Sarah knows she pours her heart and soul into the franchise, and it certainly pays off!


Here’s an excerpt from Sarah:


“Giving back to a community where so many desperately need our help and just need that extended family feeling has embraced everything I feel passionate about outside work. I have always felt that enveloping the family culture is really important. Watching your children grow, becoming young adults and then making families of their own gives you a sense of pride and contentment and extending this feeling to our clients, expands my very rooted family traditions. There will always be trials and tribulations in families but to encourage that unity is the ethos of Home Instead and I am incredibly lucky to be part of it.”


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Vicki Chapman

Job Title: Care Manager

Vicki started her career at Home Instead as a Care Professional in 2016 before joining the office as a Care Team Administrator in January 2021 where she progressed to a Field Supervisor of the Guildford and Horsley areas, followed by a progression to Head of Care Professional Experience in the spring of 2022. In April 2022, Vicki was promoted to Deputy Care Manager where she oversees the compliance and daily management of our care professionals and clients. Vicki is now the Care Manager.


Vicki has a level 5 qualification in Health and Social care and enjoys learning and progressing her knowledge by completing distance learning courses around her busy home life.


Vicki enjoys volunteering at the local Rugby club as a first aider every weekend where her sons and husband play.


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Tammy Blackwell

Job Title: Head of Live-in

Tammy has thirty years of experience in care, so she is the perfect person for mentoring and supporting our new Care Professionals at the start of their journey. She first joined Home Instead as a Field Care Supervisor and was then promoted to Head of Training. She leads our Insight training sessions for new members of the team and can be contacted for any refresher training that may be needed by active Care Pros. Tammy is now Head of Live-in


Tammy is a rugby fanatic – you’ll often see her sipping her coffee in her favourite ‘crazy rugby lady’ which she says sums her up pretty well!


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Michelle Murphy

Job Title: Front of House

Michelle joined Home instead as a Care Pro in June 2021, although she only lasted 24 hours as a Care Pro before being called into the office by Sarah Daly. This was to offer Michelle the opportunity to join our Scheduling department.


Michelle really enjoys the role whilst also looking after all the office plants. When not working Michelle enjoys time with her Dog, Liam who also likes to visit the office when he can. Michelle is now our Front of House and welcomes all our guests and Care Professionals when they come into the office.


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Izzy Brown

Job Title: Care Coordinator

My name is Izzy, I joined Home Instead as a Care Professional in March last year and I absolutely loved visiting my regular clients. I have now moved into the office and work as a Care Coordinator, which I am also loving too. In my spare time I am kept busy by my little boy, we love going to the park and out for walks to see trains.


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Shannon Ormston

Job Title: Senior Care Coordinator

Shannon finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.


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Mandy Sonderen

Job Title: Compliance Supervisor

Mandy joined the team as a Care Professional and after being referred to us she then joined the office team as a Field Care Supervisor. As a member of the Field Care Supervisor team, Mandy is responsible for overseeing the day-to-day care of our clients. Mandy is now the Compliance Supervisor and makes sure all our paperwork and compliance is up to date.


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Caroline Taylor

Job Title: Senior Field Care Supervisor

Caroline joined the Home Instead Guildford & Woking team as a Care Professional back in 2015 and has provided amazing care for some of our clients over the years. Her experience makes her a natural addition to our Field Care Supervisor team.


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Richard Woods

Job Title: Advertising and Social Media Coordinator

Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play on a Sunday morning.


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Karin Sangiorgio

Job Title: Senior Field Care Supervisor

Joined: 2023

Karin looks after our Care Professionals and Clients.


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Cassidy Henderson

Job Title: Field Care Supervisor

Joined: 2024

Cassidy is a vital part of the Care Team. She helps look after all our Care Professionals and Clients.


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Helen Cheer

Job Title: Recruitment Coordinator

Joined: 2024

Helen is our Recruitment Coordinator making sure we have enough Care Professionals to look after our fantastic clients.


Frequently Asked Questions about Home Instead (Guildford & Woking)

What Type of Services does Home Instead (Guildford & Woking) offer?

Home Instead (Guildford & Woking) offers Home Care.

How many Carers does Home Instead (Guildford & Woking) employ?

Home Instead (Guildford & Woking) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Guildford & Woking) to verify any information. View our terms and conditions. Home Instead (Guildford & Woking) has a Platinum Service – more info.