Home Instead (Guildford & Woking)

The Lansbury Estate, 102 Lower Guildford Road, Woking GU21 2EP

Home Instead (Guildford & Woking), Woking

Rated as 'Outstanding' by Care Quality Commission (CQC) at their inspection in December 2017, Home Instead Guildford and Woking is an award winning company providing personal care and companionship lead care to people in their own homes in Guildford, Woking and all surrounding areas.

CAREGivers at Home Instead (Guildford & Woking) help clients with everyday tasks that allow them to live independently, no matter where they call home.

Home Instead provides a range of services from as little as an hour per day up to seven days a week, including weekends and holidays, offering a flexible and responsive service.

The agency is a franchised part of a larger organisation that gives support to Home Instead Guildford and Woking. It believes their dependability, quality of care and accountability has earned Home Instead a deep level of trust with its clients, family members and many thousands of health and social organisations throughout the world.

The agency makes available a CAREGiver to provide clients with one-to-one assistance. They offer Live-in care, companionship, medication reminders, respite care, light housekeeping, meal preparation, personal care, shopping and errands.

The agency can be found in Knaphill, Woking where plenty of parking is available. Each CAREGiver is thoroughly vetted, trained and is fully employed by Home Instead.

Care Provided by Home Instead (Guildford & Woking)

Type of Service
Home Care Provider
Privately Owned

Specialist Care Categories
Cancer Care
Cleaning Service
Companionship
Dementia
Food Preparation & Serving
High Dependency Care, two carers attending
Laundry Service
Medication Assistance
Older Person Care
Palliative Care
Personal Hygiene Care
Respite cover
Sensory Impairment
Shopping Service / Errands
Sit in Service
Transportation Service

Other Care Provided
24 Hour Care
Adult Home Care (18+)
Hospital Discharge
Live in Carer
Personal Care (on a contracted hours basis)
Personal Care Assessments
Risk Assessments in the Home

Good to Know

Group/Owner
Home Instead

Person in charge
Sarah Daly (Managing Director)

Funding & Fees Guide for Home Instead (Guildford & Woking)

Prices
Single client Per hour
Weekday 10:00am to 18:00pm £38.50
Weekday 18:00pm to 10:00am £39.50
Weekend 10:00am to 18:00pm £40.50
Weekend 18:00pm to 10:00am £41.50
Live-in rates start at £270.00 per day plus food allowance.

Couples (two care plans) Per hour
Weekday 10:00am to 18:00pm £46.00
18:00pm to 10:00am £47.50
Weekend 10:00am to 18:00pm £48.00
18:00pm to 10:00am £49.50
Single client
Sleeping nights 22:00pm to 07:00am (9 hours) £270.00 per night
Waking nights 22:00pm to 07:00am (9 hours) £39.50 per hour weekday
£41.50 per hour weekend
Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.

Order by:

Review from Sarah K (Daughter of Client) published on 26 January 2023
Submitted via Website • Report

Overall Experience

My mother has been having care with Home Instead for many years now. The care has always been so good. They have never missed a visit.
Recently we have needed to increase the number of visits. This was done with great care and efficiency.
The carers have become part of the family. The feedback and

liaison with the family is amazing. Any concerns they have are quickly passed to the family and care enhanced for a short period.
First class care. Thank you.

Reply from Sarah Daly, Owner at Home Instead (Guildford & Woking)

Thank you so much Sarah for taking the time to post your uplifting review.

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Review from B P (Daughter of Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience

Exceptionally helpful and kind people who provided first-class support with little notice. The carers were all punctual and as well as providing care were helpful with advice during a difficult time. Would recommend without hesitation.

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Review from J D (Granddaughter of Client) published on 22 July 2021
Submitted via Website • Report

Overall Experience

The manager and her team were so supportive to my grandfather, his wife and I. When they initially became involved a few years ago, my relatives were very reluctant to accept care; they worked with them to support them and help them accept that they did, in fact, need care and support to remain as safe

as possible at home. This year, when it became clear that their needs were increasing, the manager provided support over and above what was required, to advise and assist in them making the right decision for them, which was to move to a care home permanently. As the only family member assisting them, I could not have achieved the right outcome for them by myself and the manager saw me through some very tough and emotional times during the process of getting them into care.

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Review from Caroline H (Friend of Client) published on 2 June 2021
Submitted via Website • Report

Overall Experience

I cannot praise too highly the care and attention to detail that we received from the managing director, her office based team and her very special caregivers for all the support, care and backup we received in looking after a very special lady when she needed it most. Nothing was too much trouble and

the whole team went above and beyond in sometimes very challenging times. The caregivers were so very dedicated to their job, always with a smile and always going the extra mile. True professionalism that you rarely come across. They never once let us down and always found a solution to any issue that arose. Thank you, you really are the best and I shall miss the contact with you all.

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Review from Amanda D (Daughter of Client) published on 26 April 2021
Submitted via Website • Report

Overall Experience

Very professional from the start. As a carer myself there was a list of criteria. All was covered in the initial interview without prompting. Love the quantity and quality of the care provided.
Although professional, all carers have become part of the family. Mum is happy and so are we. Love you all.

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Review from Nick B (Son of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience

Mum so far has been so pleased to be back with the team of carers, as nothing is difficult for them to do to help. They always make themselves busy, occupied and also make suggestions for Mum. So far, great.

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Review from Hadie W (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience

I was very happy with the service from Home Instead (Guildford & Woking). The carers made a good rapport with my mother and were very supportive with her needs. When mum needed to go into a care home it took longer than I thought to sort it all out and Home Instead (Guildford & Working) were very flexible

to help the situation.

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Review from Michelle A (Daughter of Client) published on 10 August 2020
Submitted via Website • Report

Overall Experience

Home Instead have been helping me to care for Mum since she fell 3 years ago. Since then she has been diagnosed with Alzheimer's and Vascular Dementia and everyone at Home Instead have supported me and my family during this difficult time. The carers are wonderful and Mum looks forward to their visits.

I couldn't manage without them!

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Review from Rachel B (Wife of Client) published on 27 July 2020
Submitted via Website • Report

Overall Experience

I can't thank Home Instead enough for the level of care they provide. The quality, kindness and professionalism of all their staff is outstanding and having a regular carer has really helped both with confidence and wellbeing as my husband has got to know and trust her. The company have coped amazingly

throughout all the additional challenges of Covid too. They were happy and able to increase our carer hours when we decided we needed more help.

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Review from Gill G (Daughter of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience

Home Instead helped both my dad and my mum. The carers were so kind and helpful to both my parents; providing progressively more personal care as my dad's illness progressed. It eased the pressure on my mum and allowed my dad to stay at home much longer than he would have done without their assistance

- almost to the end of his life. They were practical, cheerful and sensitive to his dignity and he became very fond of them. After my dad's death, they continued to come in and support my mum with much-needed help as she had to go through the process of probate whilst still grieving. I have recommended Home Instead to friends and neighbours on many occasions and will continue to do so.

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Review from D S (Daughter of Client) published on 19 May 2020
Submitted via Postal Card • Report

Overall Experience

Home Instead cared for my mother for a considerate length of time, always treating her with the utmost respect and dignity despite her sometimes challenging moods. The whole team empathised with the nature of her difficulties and singing despite her loss of ability to communicate. Home Instead staff

went above and beyond their daily care to ensure Mum was not left vulnerable when tragedy struck, caring also for the well being of the wider family. I can recommend Home Instead without hesitation as probably the best provider in the area encompassing professionalism with absolute quality care.

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Review from Angela K (Client) published on 1 April 2020
Submitted via Website • Report

Overall Experience

I would highly recommend this agency as they’re most caring, their approach is spiritual, holistic and wholesome. They match the perfect care givers to the individual.

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Review from Sarah B (Daughter of Client) published on 26 March 2020
Submitted via Website • Report

Overall Experience

I would like to thank the Home Instead office staff and particularly all of the Caregivers for everything they are doing to support and reassure clients and their families during this challenging and unprecedented time.

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Review from Andrew (Son of Client) published on 11 March 2020
Submitted via Website • Report

Overall Experience

Home Instead was responsible for looking after both of my parents for a number of years. Throughout, the staff were extremely supportive, caring, friendly, capable and as flexible as they could possibly be within the constraints of time. They became good family friends and not just employees; as concerned

in my parent's welfare as I and my sister were.
I think it is important to say however that the support is at its best when as clients my parents had thought through what support they needed and didn't leave the carers guessing. This may take a little time and trial and error but the end result is peace of mind for all concerned.

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Review from T U (Son of Client) published on 4 March 2020
Submitted via Website • Report

Overall Experience

The quality of service provided is generally good, and I have always found the staff I have met to be friendly and professionally competent. It is great to be able to rely on your services. The systems for allocating staff to clients gives rise to some concerns, but I appreicate that this is extremely

difficult to do efficiently and effectively. Thanks so much for all that you do.

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Review from Hywel (Client) published on 3 March 2020
Submitted via Website • Report

Overall Experience

Carers are competent and professional. They are friendly and communicate well. They are flexible as to the work they undertake and often suggest and carry out tasks which are helpful to me and make my life easier.
Carers present well and are good timekeepers. Where it does not affect any other of their

clients, they will complete the task in hand before leaving.

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Review from Christine (Daughter of Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience

Friendly, helpful, staff and management teams give good advice and genuinely care about their clients, and providing them with the best, individual care. Definitely recommend.

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Review from Sandra (Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience

I had worked with other care agencies some years ago when my Mum needed care in her home. There were often problems of reliability, multiple changes of carers and other issues. I was therefore doubtful that I would be able to find a reliable care agency when I needed post-operative care. I checked

the CQC ratings as before and Home Instead Woking were the only local agency I could find with excellent ratings, and they really lived up to this. Totally reliable and two superb carers who helped me get back to normal. I have already recommended them to family and friends and wouldn't hesitate to use them again for me or my family.

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Review from Norma (Wife of Client) published on 2 November 2018
Submitted via Website • Report

Overall Experience

We have had outstanding service from Home Instead. They have offered a very sympathetic understanding of our situation and great care has been taken to match the carer to my husband's complex needs. He now looks forward to the time spent with his companion and this has become a very important feature

in his life.
The written feedback provided after each visit is a great help.

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Review from Paul H (Son of Client) published on 2 October 2018
Submitted via Website • Report

Overall Experience

Very very pleased with the level of care given to my mother sometimes in difficult circumstances. Most definitely going the extra mile to ensure my mother's well-being.

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Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall
Outstanding

Caring
Outstanding
Effective
Good
Responsive
Outstanding
Safe
Good
Well-led
Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (12)

Sarah Daly

Job Title: Managing Director

Sarah, the Managing Director, and super-woman of Home Instead Guildford & Woking. Everyone that knows Sarah knows she pours her heart and soul into the franchise, and it certainly pays off!

Here’s an excerpt from Sarah:

“Giving back to a community where so many desperately need our help and just need that extended family feeling has embraced everything I feel passionate about outside work. I have always felt that enveloping the family culture is really important. Watching your children grow, becoming young adults and then making families of their own gives you a sense of pride and contentment and extending this feeling to our clients, expands my very rooted family traditions. There will always be trials and tribulations in families but to encourage that unity is the ethos of Home Instead and I am incredibly lucky to be part of it.”

Vicki Chapman

Job Title: Care Manager

Vicki started her career at Home Instead as a Care Professional in 2016 before joining the office as a Care Team Administrator in January 2021 where she progressed to a Field Supervisor of the Guildford and Horsley areas, followed by a progression to Head of Care Professional Experience in the spring of 2022. In April 2022, Vicki was promoted to Deputy Care Manager where she oversees the compliance and daily management of our care professionals and clients. Vicki is now the Care Manager.

Vicki has a level 5 qualification in Health and Social care and enjoys learning and progressing her knowledge by completing distance learning courses around her busy home life.

Vicki enjoys volunteering at the local Rugby club as a first aider every weekend where her sons and husband play.

Tammy Blackwell

Job Title: Head of Live-in

Tammy has thirty years of experience in care, so she is the perfect person for mentoring and supporting our new Care Professionals at the start of their journey. She first joined Home Instead as a Field Care Supervisor and was then promoted to Head of Training. She leads our Insight training sessions for new members of the team and can be contacted for any refresher training that may be needed by active Care Pros. Tammy is now Head of Live-in

Tammy is a rugby fanatic – you’ll often see her sipping her coffee in her favourite ‘crazy rugby lady’ which she says sums her up pretty well!

Michelle Murphy

Job Title: Front of House

Michelle joined Home instead as a Care Pro in June 2021, although she only lasted 24 hours as a Care Pro before being called into the office by Sarah Daly. This was to offer Michelle the opportunity to join our Scheduling department.

Michelle really enjoys the role whilst also looking after all the office plants. When not working Michelle enjoys time with her Dog, Liam who also likes to visit the office when he can. Michelle is now our Front of House and welcomes all our guests and Care Professionals when they come into the office.

Izzy Brown

Job Title: Care Coordinator

My name is Izzy, I joined Home Instead as a Care Professional in March last year and I absolutely loved visiting my regular clients. I have now moved into the office and work as a Care Coordinator, which I am also loving too. In my spare time I am kept busy by my little boy, we love going to the park and out for walks to see trains.

Shannon Ormston

Job Title: Senior Care Coordinator

Shannon finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.

Mandy Sonderen

Job Title: Compliance Supervisor

Mandy joined the team as a Care Professional and after being referred to us she then joined the office team as a Field Care Supervisor. As a member of the Field Care Supervisor team, Mandy is responsible for overseeing the day-to-day care of our clients. Mandy is now the Compliance Supervisor and makes sure all our paperwork and compliance is up to date.

Caroline Taylor

Job Title: Senior Field Care Supervisor

Caroline joined the Home Instead Guildford & Woking team as a Care Professional back in 2015 and has provided amazing care for some of our clients over the years. Her experience makes her a natural addition to our Field Care Supervisor team.

Richard Woods

Job Title: Advertising and Social Media Coordinator

Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play on a Sunday morning.

Karin Sangiorgio

Job Title: Senior Field Care Supervisor

Joined: 2023

Karin looks after our Care Professionals and Clients.

Cassidy Henderson

Job Title: Field Care Supervisor

Joined: 2024

Cassidy is a vital part of the Care Team. She helps look after all our Care Professionals and Clients.

Helen Cheer

Job Title: Recruitment Coordinator

Joined: 2024

Helen is our Recruitment Coordinator making sure we have enough Care Professionals to look after our fantastic clients.

Home Instead (Guildford & Woking)

Care Provided by Home Instead (Guildford & Woking)

Good to Know

Funding & Fees Guide for Home Instead (Guildford & Woking)

Home Instead (Guildford & Woking) Reviews (58)

Overview of Review Score