Home Instead (Guildford & Woking)

The Lansbury Estate, 102 Lower Guildford Road, Woking GU21 2EP
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9.9 58 Reviews
  • Home Instead (Guildford & Woking), Woking
Rated as 'Outstanding' by Care Quality Commission (CQC) at their inspection in December 2017, Home Instead Guildford and Woking is an award winning company providing personal care and companionship lead care to people in their own homes in Guildford, Woking and all surrounding areas.

CAREGivers at Home Instead (Guildford & Woking) help clients with everyday tasks that allow them to live independently, no matter where they call home.

Home Instead provides a range of services from as little as an hour per day up to seven days a week, including weekends and holidays, offering a flexible and responsive service.

The agency is a franchised part of a larger organisation that gives support to Home Instead Guildford and Woking. It believes their dependability, quality of care and accountability has earned Home Instead a deep level of trust with its clients, family members and many thousands of health and social organisations throughout the world.

The agency makes available a CAREGiver to provide clients with one-to-one assistance. They offer Live-in care, companionship, medication reminders, respite care, light housekeeping, meal preparation, personal care, shopping and errands.

The agency can be found in Knaphill, Woking where plenty of parking is available. Each CAREGiver is thoroughly vetted, trained and is fully employed by Home Instead.

Care Provided by Home Instead (Guildford & Woking)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Daly (Managing Director)

Funding & Fees Guide for Home Instead (Guildford & Woking)

  • Prices
  • Single client Per hour
    Weekday 10:00am to 18:00pm £38.50
    Weekday 18:00pm to 10:00am £39.50
    Weekend 10:00am to 18:00pm £40.50
    Weekend 18:00pm to 10:00am £41.50
    Live-in rates start at £270.00 per day plus food allowance.


    Couples (two care plans) Per hour
    Weekday 10:00am to 18:00pm £46.00
    18:00pm to 10:00am £47.50
    Weekend 10:00am to 18:00pm £48.00
    18:00pm to 10:00am £49.50
    Single client
    Sleeping nights 22:00pm to 07:00am (9 hours) £270.00 per night
    Waking nights 22:00pm to 07:00am (9 hours) £39.50 per hour weekday
    £41.50 per hour weekend


  • Bank holiday rates are charged at double the weekday rate, we observe the recognised public holidays, Easter Sunday and charge bank holiday rates from 17:00hrs on Christmas Eve and New Year’s Eve.


Home Instead (Guildford & Woking) Reviews (58)

Total of 58, showing 41-58
9.9

Home Instead (Guildford & Woking) has a Review Score of 9.9 (9.861) out of 10, based on 12 reviews in the last 2 years. Over all time Home Instead (Guildford & Woking) has 58 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

We have been very impressed with the service from Home Instead. The regular visits from carers has enabled my father to remain at home and reassured us that he has visits most days. The flexible approach in terms of what is required on each visit is very helpful and can be anything from doing the ironing
to visits to the garden centre! This helps to create companionship rather than a more medical approach and encourages my father to come up with projects. He has benefited from the continuity of carers.


The local management team are sensitive and professional in their understanding of client needs, are very approachable and have been very supportive in dealing with difficult issues. We feel that my father receives a very personal level of care and is treated very much as a valued individual rather than a client.


We have found Home Instead to be creative and innovative in their approach and my father enjoys the regular events held at the local church including 'Holidays at Home'.


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Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for two people and they have proven to be absolutely superb.


The individual caregivers are warm, compassionate and considerate to both client and nearest and dearest, involving family/loved ones to ensure that a client's daily routine and preferences are upheld.
They are

reliable and treat everyone with dignity, respect and immeasurable patience.


The office team are also kind, supportive and incredibly helpful, ensuring a core set of carers is provided. As a team, they have gone to incredible lengths to provide both emergency and longer-term care cover with amazing efficiency and minimum fuss, in what has at times been an unpredictable and volatile set of circumstances. Without their input, the situation would almost certainly have unravelled with potentially disastrous effect.


We have used many care agencies for different relatives and so on over the last 10 years, and I can honestly say this has proven to be one of the very best, and I would highly recommend them.


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Overall Experience  Overall Experience 5.0 out of 5

We have been using this agency to varying degrees for approximately four years in order to provide personal care for my wife who has a neuro-degenerative condition and is now wheelchair dependent.
This company was originally recommended to us by a friend as she had used them to care for her mother
who had a similar condition.
From the very start the staff were friendly and flexible (the initial assessment having to be carried out in the hospice rather than at home at short notice).
The quality of the carers and care has ranged from good to excellent and when there has been the odd issue it has been dealt with swiftly and professionally.
I work odd shift patterns and the company's flexibility has been key in allowing me to continue working while knowing that my wife is in safe hands when I am away.
I would have no hesitation in recommending this agency to anybody requiring personal care.

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Overall Experience  Overall Experience 5.0 out of 5

My mother's greatest wish was to be able to stay in her own home for as long as possible. Her physical frailty and increasing dementia meant that home care was a constantly evolving challenge. My experience with Home Instead was an extremely positive one. From my first contact with them to the day my
mother died (at home 18 months later) they were excellent and displayed levels of care, empathy, intelligence and kindness that you often hope for but rarely experience.
My mothers needs changed considerably during the time Home Instead were looking after her and at the end they were visiting her 4 times a day. Her carers were lovely and although Mum couldn't always remember their names she was very relaxed with them and knew that she would be well looked after. Home Instead were always quick to respond to any situation and their experience and suggestions were a great help. We were so happy that Mum was able to be at home until the end. Thank you Home Instead!

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Overall Experience  Overall Experience 5.0 out of 5

Mum's been delighted with the staff and the Home Instead service to the extent that she regards the member of staff as a friend and ally rather than simply a service provider. We're delighted.

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Overall Experience  Overall Experience 5.0 out of 5

Home Instead were well organised and gave excellent care to my Mum while at home. They were proactive in action and advising me of Mum's current status or diminishing independence. They developed a caring and friendly relationship. If the need arose we would be happy to use them again.

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Overall Experience  Overall Experience 4.0 out of 5

From day one you have been so helpful, all dealings with your company have been nothing but efficient and professional.

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Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the service received from Homecare and recommend them without hesitation. My mum was treated with compassion and respect.

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Overall Experience  Overall Experience 5.0 out of 5

I chose Home Instead to care for my elderly Mother after she was discharged from hospital in April. They were rated as outstanding on the CQC website and so I felt confident and looked no further. I was happy with the initial meeting and felt that my Mother's needs would be met. The carers visit each
morning to administer medication and ensure that Mum has breakfast. They will go to the local shop to keep the fridge stocked. They will always contact me if there are concerns and are happy to discuss any issues. They also provide companionship which my Mum needs as I live too far away to visit more than once or twice a week.

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Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were so supportive to my Grandfather, his wife and I. When they initially became involved a few years ago, my relatives were very reluctant to accept care; they worked with them to support them and help them accept that they did, in fact, need care and support to remain as safe
as possible at home. This year, when it became clear that their needs were increasing, the manager provided support over and above what was required, to advise and assist in them making the right decision for them, which was to move to a care home permanently. As the only family member assisting them, I could not have achieved the right outcome for them by myself and the manager saw me through some very tough and emotional times during the process of getting them into care.


I can thoroughly recommend Home Instead Senior Care (Guildford and Woking), all the team have been brilliant, and I would struggle to find the level of support shown towards us all from anywhere else.


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Overall Experience  Overall Experience 4.0 out of 5

I have 3 carers who come in 3 times a week. I couldn't wish for 3 nicer ladies. They are so kind, caring and considerate. They will do anything to help me and give me encouragement as I as I exercise to strengthen my legs. They are all interested in me and how I spend my time and I feel can share any
problem with them I can share any problems with them I can trust them.

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Overall Experience  Overall Experience 5.0 out of 5

Over several years now, I have seen a number of carers. All have given a good standard of service.
At present, the management has allocated one particular carer wherever possible, which is an advantage.

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Overall Experience  Overall Experience 4.0 out of 5

I feel that I have nothing much to say as I have no complaints.
My carer is very efficient and takes on anything she can see needs attention and is always willing to help.

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Overall Experience  Overall Experience 4.0 out of 5

Overall everything is as expected. The service provided suits me.

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Overall Experience  Overall Experience 5.0 out of 5

My girl is educated, imaginative and kindly. All qualities I appreciate. I enjoy our outings (I am unable to drive at present) and even trips to the hospital. She is always on time too.

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Overall Experience  Overall Experience 4.0 out of 5

When anything is normal, I enjoy regular caregivers who know me and my requirements which I am delighted with. The office staff are always helpful should I have a reason to contact them.

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Overall Experience  Overall Experience 5.0 out of 5

Staff have always been respectful, caring and willing to undertake the tasks to help.
They have been always pleasant and punctual.
All in all, the service has provided me with the care and support I have needed.

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Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful and friendly. Sensitively encourage my mother to do more.

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Current Review Score: 9.9 (9.861)

Overview of Review Score

The Review Score of 9.9 (9.861) out of 10 for Home Instead (Guildford & Woking) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.861 for Home Instead (Guildford & Woking) is calculated as follows: ( (62 Excellents x 5) + (10 Goods x 4) ) ÷ 72 Ratings = 4.861

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Guildford & Woking) is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (10)

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Meet the Team (12)

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Sarah Daly

Job Title: Managing Director

Sarah, the Managing Director, and super-woman of Home Instead Guildford & Woking. Everyone that knows Sarah knows she pours her heart and soul into the franchise, and it certainly pays off!


Here’s an excerpt from Sarah:


“Giving back to a community where so many desperately need our help and just need that extended family feeling has embraced everything I feel passionate about outside work. I have always felt that enveloping the family culture is really important. Watching your children grow, becoming young adults and then making families of their own gives you a sense of pride and contentment and extending this feeling to our clients, expands my very rooted family traditions. There will always be trials and tribulations in families but to encourage that unity is the ethos of Home Instead and I am incredibly lucky to be part of it.”


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Vicki Chapman

Job Title: Care Manager

Vicki started her career at Home Instead as a Care Professional in 2016 before joining the office as a Care Team Administrator in January 2021 where she progressed to a Field Supervisor of the Guildford and Horsley areas, followed by a progression to Head of Care Professional Experience in the spring of 2022. In April 2022, Vicki was promoted to Deputy Care Manager where she oversees the compliance and daily management of our care professionals and clients. Vicki is now the Care Manager.


Vicki has a level 5 qualification in Health and Social care and enjoys learning and progressing her knowledge by completing distance learning courses around her busy home life.


Vicki enjoys volunteering at the local Rugby club as a first aider every weekend where her sons and husband play.


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Tammy Blackwell

Job Title: Head of Live-in

Tammy has thirty years of experience in care, so she is the perfect person for mentoring and supporting our new Care Professionals at the start of their journey. She first joined Home Instead as a Field Care Supervisor and was then promoted to Head of Training. She leads our Insight training sessions for new members of the team and can be contacted for any refresher training that may be needed by active Care Pros. Tammy is now Head of Live-in


Tammy is a rugby fanatic – you’ll often see her sipping her coffee in her favourite ‘crazy rugby lady’ which she says sums her up pretty well!


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Michelle Murphy

Job Title: Front of House

Michelle joined Home instead as a Care Pro in June 2021, although she only lasted 24 hours as a Care Pro before being called into the office by Sarah Daly. This was to offer Michelle the opportunity to join our Scheduling department.


Michelle really enjoys the role whilst also looking after all the office plants. When not working Michelle enjoys time with her Dog, Liam who also likes to visit the office when he can. Michelle is now our Front of House and welcomes all our guests and Care Professionals when they come into the office.


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Izzy Brown

Job Title: Care Coordinator

My name is Izzy, I joined Home Instead as a Care Professional in March last year and I absolutely loved visiting my regular clients. I have now moved into the office and work as a Care Coordinator, which I am also loving too. In my spare time I am kept busy by my little boy, we love going to the park and out for walks to see trains.


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Shannon Ormston

Job Title: Senior Care Coordinator

Shannon finds it extremely rewarding when she makes a perfect match between Care Pro and the client, knowing that both Care Pro and the client are happy.


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Mandy Sonderen

Job Title: Compliance Supervisor

Mandy joined the team as a Care Professional and after being referred to us she then joined the office team as a Field Care Supervisor. As a member of the Field Care Supervisor team, Mandy is responsible for overseeing the day-to-day care of our clients. Mandy is now the Compliance Supervisor and makes sure all our paperwork and compliance is up to date.


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Caroline Taylor

Job Title: Senior Field Care Supervisor

Caroline joined the Home Instead Guildford & Woking team as a Care Professional back in 2015 and has provided amazing care for some of our clients over the years. Her experience makes her a natural addition to our Field Care Supervisor team.


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Richard Woods

Job Title: Advertising and Social Media Coordinator

Rich was a Care Professional with us for over 2 years. Before working for Home Instead, he was a graphic designer for over 20 years and has come into the office to run our Advertising and Social Media campaigns. He loves his football and still tries to play on a Sunday morning.


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Karin Sangiorgio

Job Title: Senior Field Care Supervisor

Joined: 2023

Karin looks after our Care Professionals and Clients.


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Cassidy Henderson

Job Title: Field Care Supervisor

Joined: 2024

Cassidy is a vital part of the Care Team. She helps look after all our Care Professionals and Clients.


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Helen Cheer

Job Title: Recruitment Coordinator

Joined: 2024

Helen is our Recruitment Coordinator making sure we have enough Care Professionals to look after our fantastic clients.