TC Care Ltd

Premier House, 50 - 52 Cross Lances Road, Hounslow TW3 2AA
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7.7 8 Reviews
  • TC Care Ltd, Hounslow
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Care Provided by TC Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Risk Assessments in the Home

Good to Know

  • Owner
  • TC Care Ltd
  • Person in charge
  • Christine Cotton (Manager)
Are you the Owner/Manager of TC Care Ltd? View your Advertising Options

TC Care Ltd Reviews (8)

7.7

TC Care Ltd has a Review Score of 7.7 (7.667) out of 10, based on 1 reviews in the last 2 years. Over all time TC Care Ltd has 8 reviews.

Overall Experience

  • 5
  • 3
  • 0
  • 0
  • 0

Date Published

8
0
0
1
7

Review from Kay W (Daughter of Client) published on 2 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This company cared for my mum for two years after suffering a stroke she was left unable to walk etc. The carers were excellent. Made time to make sure Mum was ok and even my dad. Mum used to look forward to seeing a few carers so they could have a bit of banter. Most made time for Mum and made her
feel human again. I would certainly suggest this company to care for your loved one.

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Management

Treated with Dignity

Value for Money

Review from Lynne B (Daughter of Client) published on 24 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TC Care looked after my dad for 18 months and at 90, made his wish come true to be able to live his last years in his own home. Excellent customer service from the TC staff and management, any time of the day or night. They are very supportive and understanding, with a great knowledge of their client
and my dad's needs. The carers are really fantastic, and couldn’t do enough for my dad and treated him like their own family member - I can’t thank them enough and without them and TC Care he would not have made the grand old age of 90 living independently.

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Review from Debi H (Daughter of Client) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TC Care looked after my mum for a few years, through her declining health, due to Dementia and Parkinson's Disease. They are extremely caring and to Mum, they became almost like family, especially one member of staff, in particular. They are very professional and all of the carers could not do enough
for Mum. The management team were very quick to act if there were any problems and they were sorted straight away. Sadly, Mum passed away in March but we are eternally grateful that her last few years were happy and safe and she was extremely well looked after. Thank you TC Care.

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Treated with Dignity

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Review from Karen S (Daughter of Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

TC Care looked after my father for the last few months of his life. Carers always turned up on time and chatted with Dad so he was familiar with their voices and trusted them. They are professional in their work and we had good communication with the staff.

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Treated with Dignity

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Review from Manju M (Client) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer has been coming for my care for the last 8 years and I’ve had no issues at all with her service. She’s always smiling and ready to help me prepare for my day. Lovely lady. Highly recommend TC Care as a company.

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Review from Luisa V (Client) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted to mention something about my carer who I am with since October 2020. She is really great, not impatient and easy to be with. She does my care well, and I am quite happy with her. I appreciate that TC Care sending this carer to me!!


Thank you, thank you, so much!!


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Review from Amritpal J (Client) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TC care has provided care for more than three years. The carers I have are very caring. I have had the carers coming four times a day. They here on time, they are professional in what do. They know how to use the hoists properly.

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Treated with Dignity

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Review from S I (Daughter-in-law of Client) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I really recommend TC Care as they are best. They look after my father-in-law very well. Carer always come on time and they treat you as family. Thanks to TC Care for looking after my father-in-law for many years, till he passed away this month.

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Current Review Score: 7.7 (7.667)

Overview of Review Score

The Review Score of 7.7 (7.667) out of 10 for TC Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.667 for TC Care Ltd is calculated as follows: ( (4 Excellents x 5) + (2 Goods x 4) ) ÷ 6 Ratings = 4.667

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TC Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about TC Care Ltd

What Type of Services does TC Care Ltd offer?

TC Care Ltd offers Home Care.

How many Carers does TC Care Ltd employ?

TC Care Ltd employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TC Care Ltd to verify any information. View our terms and conditions. TC Care Ltd has a Basic Service – more info.