Home Instead (Redbridge & Walthamstow)

Unit 129, Higham Hill Business Centre, 313 Billet Road, London E17 5PX
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9.3 27 Reviews
  • Home Instead (Redbridge & Walthamstow), London
At Home Instead Redbridge and Walthamstow, staff recognise that every family, and every person has specific needs that will change as time goes by.

From a couple of hours a day to full-time care, the service is available 24 hours a day, seven days a week and is delivered with an absolute assurance that you are receiving the highest possible standards of care.

The aim is to offer a service that staff would be happy for members of their own families to receive.

The Redbridge and Walthamstow Home Instead Office is part of a global network of more than 900 locally-owned and operated offices.

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Care Provided by Home Instead (Redbridge & Walthamstow)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kelly Hockett (Care Manager)

Funding & Fees Guide for Home Instead (Redbridge & Walthamstow)

  • Prices

  • Available on request

Home Instead (Redbridge & Walthamstow) Reviews (27)

Total of 27, showing 1-20
9.3

Home Instead (Redbridge & Walthamstow) has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Home Instead (Redbridge & Walthamstow) has 27 reviews.

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Date Published

27
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23

Review from Jeff W (Son of Client) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our initial meeting was set at the right level - not sales orientated or pushy. The carers were efficient and on time. The app was very useful to track the visits and outcomes. Home Instead administration were able to accommodate our needs.

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Review from Louise G (Granddaughter of Client) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team are absolutely fantastic. They go that extra mile and for a long time enabled us to keep Nan in her own home. They matched carers for her and kept the continuity. They add a personal touch and deliver first-class care with friendly and approachable staff. They almost feel like
friends now! Some of the team have even visited my nan in her care home, in their own time and not for payment, which we have been very grateful for and is definitely something that seems above and beyond!

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Review from Azra N (Daughter of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was recommended to me and when I enquired about their services I had a very comprehensive telephone consultation and then had an excellent needs assessment meeting with my father and brother present. The meeting was very useful for us as a family to help us identify needs and ongoing support.


We needed to action the care package at very short notice after my father returned home after a stay in hospital and needed immediate support. The team reacted quickly and supported us through the process. The specific carers were chosen very thoughtfully for the job of caring for my father to ensure he did not become anxious or disorientated. The carers were amazing at being patient, kind and very nurturing towards my father. I have had an excellent experience with this team, they have supported my father and me through this caring journey and I am very grateful. Thank you.


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Review from Elaine M (Niece of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt had this service for just over 4 years and I can't praise or thank them enough for their wonderful care. From the care staff, office staff and manager, their support and consideration of my Aunt's needs was always excellent and very often above the call of duty. What a truly wonderful service
I wouldn't hesitate to use them again and have referred other people to them frequently. This is a 6-star service!

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Review from Candice D (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first contact with Home Instead, everyone has been highly professional and thoughtful, putting my parents at the centre of all you did. Everyone in the office always responded quickly and efficiently to our phone calls and requests. The Caregivers always arrived promptly, they are well
briefed and highly professional and caring. We couldn't have asked for more, or for better.

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Review from Elizabeth P (Daughter of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Home Instead. Earlier this year my Mum was left on her own and needed more company than the family could provide. The manager at Home Instead visited us in Mum's garden and spent a lot of time chatting to Mum, assessing her needs, getting to know her and discussing how Mum
could be helped. She suggested 2 carers who between them could visit Mum every day. This worked extremely well, they were lovely friendly ladies. Mum was happy to have more company and the carers would also report any concerns they had so we would be made aware.

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Review from Hilary C (Wife of Client) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has provided a consistently excellent service. He is thoughtful and sees potential problems before they result in mishaps. He willingly takes on any task and above all is always cheerful and therefore cheering.

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Review from Helen F (Daughter of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An adaptable, flexible and coordinated approach to providing care for persons wishing to remain in their home, but need support. Good communication with family to facilitate this. High level of common sense and level headed approach in handling changing and critical situations. Helpful and cooperative
attitude.

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Review from Susan C (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's life has been transformed. She has grown in confidence and very much enjoys the company and help given by the Home Instead carers. They are always cheerful, reliable and friendly and they go out of their way to make life comfortable and enjoyable for her.

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Review from Martin B (Brother of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Home Instead (Redbridge & Walthamstow) to be a well run, professional company in which I have great confidence. The caring staff are competent, caring and diligent in their work and thorough in their reporting of all that they are doing in the daily log. All of the administrative and supervisory
staff who I have dealt with have always been courteous, efficient and very helpful. In conclusion, I am very pleased to have found Home Instead as an organisation that I can trust to give the very best of care to my sister.

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Review from Nicola W (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were made aware of Home Instead in November 2019 as a way to give Mum and I some help with looking after Dad at home who was diagnosed with Vascular dementia and it was important for him to get to know his carers before his memory prevented this. The manager visited my parents and took their needs
into careful consideration and immediately knew which caregivers he would ask to visit. They have been absolutely perfect, so kind and considerate and always treated Dad with the dignity and respect he deserved whilst supporting my mum too. Dad loved humour and the caregivers enjoyed a joke with him right up until the end, they became his friends. We lost my wonderful dad in September 2020 however the same carers still visit my 96-year-old Mum to help her around the house, not to take over, but to assist where necessary. There have been times when we have had to change times/days and the office staff always go above and beyond to help, nothing is too much trouble. Highly recommended.

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Review from Lisa W (Daughter of Client) published on 4 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my elderly parents are caring, hard-working and very personable. Nothing is too much trouble and my parents have benefited from them both physically and mentally. They keep the house clean, help with exercises given by their physiotherapist, take them for walks and take time to
chat with them socially. Their quality of life has definitely improved.

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Review from Diane C (Daughter of Client) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Redbridge & Walthamstow) was recommended to me by a relative approximately eighteen months ago to offer care and support to my ninety two year old father who has Vascular Dementia. Right from the beginning, this company took time and effort to put a small team of caregivers together to
assist in his care. My dad had four wonderful caregivers who each brought something different to his quality of life and he really benefited from getting to know each one individually. He referred to them as his "friends" and looked forward to their visits. The small team was crucial, in my opinion, to anyone with dementia and together with us his family and the ladies in the office, we really worked as a team to help my dad through some very difficult times. They were patient, kind, fun and engaged with my dad in conversation. The office ladies were always there for support and let you know when anyone different may be attending or if there was a delay for any reason. I would highly recommend them.

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Review from Julie D (Daughter of Client) published on 28 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank Home Instead enough for the superb support they provided for our 87-year-old mum, who has multiple needs including dementia. Every carer was chosen with care and they all did a fabulous job of taking good care of mum before she had to move into residential care as she needed 24-hour
care. Mum loved her girls and misses them very much. Thank you for your amazing teamwork. Highly recommended.

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Review from Deirdre P (Wife of Client) published on 2 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our use of the service was perhaps not typical; to start with my husband was extremely unwell, then he was absent from home on four weeks respite care, then when he returned he was very much better and needed less care. The caregivers were excellent in all they did, whether personal care or housework
or companionship; they were really caring and interested in us. The contact with the management was impressive. The staff there were sympathetic and understanding of our situation, able and willing to adjust our contract to fit our changing needs, and so pleasant, helpful, efficient and interested.
All involved at the agency, whether managers or caregivers felt like friends. It was so good to find this level of service as previously we had to endure local authority contracted care agencies. In a way we are sad the contract has now ended as the level of care is not needed, but are sure that if it is needed in future we can with confidence make a new arrangement with this agency.

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Review from S R (Son of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wish we'd called on them ages ago! My mother's condition has been getting worse and I found that I was increasingly spending my time taking care of her, which was a struggle because of also having to take care of my job and family. Home Instead has been wonderful in making life so much easier by helping
with the day-to-day things such as shopping and medication, as well as providing much-needed companionship. I have particularly appreciated their patience, compassion and competence throughout. This is with the initial introduction, matching my mum to caregivers and the ongoing support from the caregivers and the management.
I wanted to write this review both to show my appreciation but also because I had been apprehensive about employing carers, having heard the scare stories about carers on the news. Our experience with Home Instead has been wonderful and I wholeheartedly recommend them.

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Review from M E (Daughter of Client) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has made such a difference to my mother's quality of life. Mum's main carer is fabulous and mum considers her a friend. She really goes out of her way to find things that will be of interest to mum and she cheers mum up no end.
The management are also fab. In the early stages, I had to
reschedule meetings with Home Instead staff at very short notice due to issues with mum and they were completely understanding and full of advice. There is always communication about any staff holidays or slight changes. The admin staff have also been very helpful. Excellent service all round.

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Review from V M (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for 5 years and their continued support and care for Mum is outstanding. The same carer is provided every time and as Mum's needs have increased, help has been provided. As my brother and I live some distance, we know we can rely on Mum's carer to accompany her to hospital
appointments as well as providing thoughtful care at home. She visits twice a week and does housework, washing and any other odd jobs that need doing i.e. sewing buttons on. She also provides companionship as Mum worries a lot and it helps her to have someone she trusts to talk to. Definitely more a friend than carer now.

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Review from Lorraine C (Daughter of Client) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very reliable caring. Mum enjoys her visits.

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Review from G M (Daughter of Client) published on 1 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience with Home Instead is very good - My Mother's carers are fantastic. They are very kind and patient. My mother refers to them as friends. I have not used another agency so I cannot compare them to any other agency.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Home Instead (Redbridge & Walthamstow) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Home Instead (Redbridge & Walthamstow) is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Redbridge & Walthamstow) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Home Instead (Redbridge & Walthamstow)

What Type of Services does Home Instead (Redbridge & Walthamstow) offer?

Home Instead (Redbridge & Walthamstow) offers Home Care.

How many Carers does Home Instead (Redbridge & Walthamstow) employ?

Home Instead (Redbridge & Walthamstow) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Redbridge & Walthamstow) to verify any information. View our terms and conditions. Home Instead (Redbridge & Walthamstow) has an Enhanced Service – more info.