What Type of Services does The Good Care Group offer?

The Good Care Group offers Home Care.

How many Carers does The Good Care Group employ?

The Good Care Group employs 500 carers.

The Good Care Group, 120 Leman Street, London E1 8EU

Review from M B (Husband of Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience

By late 2020 my wife, in her 70's, was suffering from Parkinson's and Dementia. In mid January 2021 we were provided with a Polish carer who worked a month on and a month off for the next 4 years, until my wife died at the end of February 2025. She formed a strong bond with my wife and they got on

very well together. She was good at motivating my wife and keeping her cheerful. I believe that my wife was happier and better able to cope with her increasing disabilities than she would have been without the quality of care that she received from this and other carers. My life was certainly made much easier than it would, otherwise, have been. I have to say that some of the other carers, who came to cover the Polish carers's month off, did not achieve the same high standard but after a time we were sent another Polish carer who proved equally good. Night care was then needed and provided. One night carer was outstanding and she and the others made a very strong team.

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Review from C T (Daughter of Client) published on 25 February 2025
Submitted via Website • Report

Overall Experience

As a family we are delighted with the care that my father receives from his two carers who alternate every two weeks. It took about 6 weeks to find two carers who fitted the job description for him as he is fiercely independent and resisted live-in care. These carers facilitate him staying in his own

home and he certainly could not manage without them. Both ladies are considerate of his privacy, sensitive to his Alzheimer's diagnosis and extremely reliable. They are kind, empathetic and write up good daily notes that we can follow. Nothing is too much trouble and both have formed a good bond with my father.
I feel that both carers are also very well supported by their care manager who is always in contact very quickly if needed and/or we are concerned about something.

Reply from Marie Mckinley, Care Manager at The Good Care Group

Thank you for taking the time to leave a review. We are so pleased to hear that your father is receiving the care he needs and that the carers have built such a positive relationship with him. We understand how important it is to find carers who are not only highly skilled but also sensitive and understanding of your father's needs. It's great to know that they've been able to support his independence while offering the right care. Thanks again for sharing your experience, and we'll be sure to share your kind words with the rest of the team. Best wishes.

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Review from R P (Daughter of Client) published on 25 June 2024
Submitted via Website • Report

Overall Experience

In April we realised that our mother (in her nineties) was no longer safe to live alone in her own home after another bad fall, despite that being her wish. We engaged The Good Care Group and the first of two carers started live-in care about six weeks ago. This has been a great success so far. The

carers have both been considerate, kind, patient, respectful and good company for her. She is looking well and seems very happy with the attention too.

Reply from Angela Sim, Care Manager at The Good Care Group

Thank you for taking the time to leave a review. We are pleased that you are having a positive experience with The Good Care Group and that our carers have been kind, patient and respectful when taking care of your mother. All the best.

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Review from L P (Client) published on 2 April 2024
Submitted via Website • Report

Overall Experience

I have all the support I need during the day and overnight. Support for activities such as playing board games, baking, etc. I am experiencing a relapse of my MS at the moment and things like board games help enormously by way of distraction therapy so not so aware of pain as I need to get by an average

day.

Reply from Emelie Karlsson, Care Manager at The Good Care Group

Thank you for your kind words. We are pleased that you are happy with the assistance you have received from our carers and that this has helped support in managing your MS. I will be sure to share your feedback with the team. All the best.

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Review from Dawn O (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience

This is the second time that our family have been helped by carers from The Good Care Group. Their support during my dad’s final years was fantastic so when mum also started to need care support, I had confidence that The Good Care Group would find a good carer match for mum. Unlike some care agencies,

The Good Care Group visit a potential client to assess needs and tries hard to find a good match the first time round. We were so lucky that a carer was allocated to mum’s care. She was kind, caring, experienced and had so many interests in common with mum. We were also impressed by the Care Manager who was so responsive to any messages or queries sent to her by me or her carer and who worked so hard to make mum’s care experience a happy one. Over the years of dad’s care, we tried many care agencies, not always with happy results. The Good Care Group were a breath of fresh air when we moved my dad’s care to them. They came up trumps again for mum.

Reply from Marie Mckinley, Care Manager at The Good Care Group

Thank you for taking the time to leave such a lovely review, we really appreciate your feedback. It is wonderful to read that you are pleased with the support that has been provided to both your mum and dad. I will be sure to share your kind words with the team.

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Review from A I (Relative of Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience

Our aunt was supported during the last 8-9 Weeks of her life at home allowing her to pass with dignity in her own bed. The last couple of weeks she got to see friends, have wonderful home-cooked meals and outings to the beach with picnics. Her carer went well above and beyond what we expected and supported

both us and her through her last few days, staying on past her shift to be there for our aunt so she was with someone she got on well with. Thank you from the bottom of our hearts.

Reply from Eilidh Douglas, Care Manager at The Good Care Group

Thank you for taking the time to leave such a lovely review. We are delighted to read that you were happy with the care that your aunt received from The Good Care Group. I will be sure to pass on your kind words to the carer and our team, we really appreciate it.

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Review from D O (Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience

It is very difficult to find an ideal carer. We are lucky to have one excellent live-in carer. Sadly, as carers rotate, we have found it difficult to find a satisfactory second carer. I don’t always feel that my concerns are listened to.
Access to the daily and weekly care diaries is very helpful -

especially when they are accurate.
The training in personal care and mobility is very good. The behaviours, communication and trust are more variable: from excellent to concerning.

Reply from Rosalie Davidson, Regional Care Manager at The Good Care Group

Thank you for taking the time to leave a review and for your lovely words regarding our training and weekly care diaries. We are saddened to hear that you feel like your concerns haven't been listened to, as we do our utmost to ensure an outstanding service is provided. To ensure that we continue to deliver a high quality service, I will be getting in touch with you regarding your concerns. Kind regards.

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Review from Ian H (Son of Client) published on 31 May 2023
Submitted via Website • Report

Overall Experience

Dad has had a live-in carer for just over six months and it has been an excellent caring experience for the carers and those that supervise them. The carer is sensitive, attentive and flexible in her approach to Dad's changing daily needs; it is a relief to receive consistent professional care and support.

Reply from Emelie Karlsson, Care Manager at The Good Care Group

Dear Ian, thank you for taking the time to leave a review. Your feedback is greatly appreciated. We are pleased to read that you have had an excellent experience with The Good Care Group. It is always incredibly rewarding to hear about the positive difference we make. All the best.

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Review from Anne D (Wife of Client) published on 1 May 2023
Submitted via Postal Card • Report

Overall Experience

It is a big decision to have someone living in your home. Our family wanted to keep my husband, who has severe Alzheimer's, at home for as long as possible. The nurse-led service of The Good Care Group has enabled this. With one or two exceptions, the carers have been skilled, sensitive, caring and

supportive. The company has acted quickly when things have not been right. My only criticism is that it has sometimes been very late in the day when a carer profile is sent - leaving me with little choice.

Reply from Shannen Walton, Marketing Executive at The Good Care Group

Dear Anne, thank you for leaving this review. We really appreciate your feedback. We are happy to see that you are pleased with our carers and the company's support. If you would like to discuss your concerns further, I would be grateful if you could get in touch with me directly. We hope to learn from your experience, taking the necessary steps to bring about positive change.
Kind regards.

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Review from F B C (Daughter-in-law of Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience

We have been fortunate having two lovely consistent carers for the last three years who are very kind and conscientious. They care for my mother-in-law very well, and she really responds to them despite her advanced dementia. Good support from management when required.

Reply from Laura Belford-Thomas, SEO and Content Manager at The Good Care Group

Thank you so much for taking the time to leave us such a positive review. We are happy to see that you are pleased with our carers and the support from management. All the best, Laura.

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Review from P H (Client) assisted by family/friend published on 7 March 2023
Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the standard of care. I am treated with respect, dignity and as an individual. Staff have taken the trouble to get to know me and my likes and dislikes and what works best for me and are patient and caring and explain things to me clearly. Very satisfied indeed.

Reply from Bren Muir, Care Manager at The Good Care Group

Thank you so much for taking the time to leave us such a positive review. We are happy to see that you are pleased with our carers and the service we provide.

All the best,

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Review from R S (Son of Client) published on 31 October 2022
Submitted via Website • Report

Overall Experience

Both the carer and the organisation have been extremely professional and responsive throughout. The quality of care, the tailoring of it to the client and the professional support in the background are of an excellent quality and of great comfort to family members.

Reply from Ella Malin, Marketing Executive at The Good Care Group

Hello, thank you for leaving such lovely feedback. We are so pleased you are happy with the care your parent is receiving and the support provided by our carers and care managers. It is always incredibly rewarding to hear about the positive difference we make. Kind regards, The Good Care Group.

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Review from Alan S (Son-in-law of Client) published on 9 June 2022
Submitted via Website • Report

Overall Experience

Just had our 6-month review with our regional care manager and had a really good conversation about the change in memory, comprehension and physical ability of my parents-in-law, what the carers had observed and reported, and what steps were being taken (and would now be taken) to address their changing

needs. We have been delighted with the service provided by the Good Care Group, especially as I've had some medical challenges myself, and would recommend their services to anyone needing live-in care for ageing relatives. Both of our assigned carers are great but the senior, more experienced, carer is really special and has developed an amazing relationship with my parents-in-law. Despite their declining capacity and mobility they are both well cared for and, most importantly, still living in their own home, as per their wishes.

Reply from Ella Malin, Marketing Executive at The Good Care Group

Hi Alan, thank you so much for taking the time to leave such a lovely review. We are very pleased to hear how much our team has supported you and your parents-in-law throughout these months. Reading your kind words make us really proud of our 'Outstanding' team here at The Good Care Group. Thank you again for your feedback and recommendation. Kind regards, The Good Care Group.

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Review from John H (Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience

I have found the Good Care Group to be 100% effective and professional. There are cheaper solutions but none better. They really make sure their carers are first class and monitor the process constantly. The supervisors have a good knowledge of the situation in each household and check on it regularly.

Reply from Ella Malin, Marketing Executive at The Good Care Group

Thank you so much for taking the time to leave us a review. We are incredibly proud of our outstanding team here at The Good Care Group and it’s great to hear how pleased you are with the service we’ve provided. Kind regards, The Good Care Group.

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