Advantage Healthcare - London and South East

7th Floor, Grosvenor House, 125 High Street, Croydon CR0 9XP
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1 Review
  • Advantage Healthcare - London and South East, Croydon
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Care Provided by Advantage Healthcare - London and South East

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Christina King (Manager)

Funding & Fees Guide for Advantage Healthcare - London and South East

  • Prices

  • Available on Request
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Advantage Healthcare - London and South East Reviews (1)

Over all time Advantage Healthcare - London and South East has 1 review.

Overall Experience

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Date Published

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Review from Emily S (Daughter of Client) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I would not recommend this agency to provide care for you or your family members. They have left my severely disabled, wheelchair bound father who requires 24/7 care without any cover on numerous occasions. Having been awake all day and at work, my mother has then had to cover night shifts which have
been left uncovered by Interserve Healthcare, leaving her tired and unfit to go to work the next day. I believe this is unsatisfactory and we are deeply disappointed. Everyone wants the best for their family member and in my opinion, I do not believe that Interserve Healthcare (Croydon) provide this.

Reply from Alexandra Whitelegg, Marketing & Comms Officer at Advantage Healthcare - London and South East

Thank you for taking the time to provide feedback on our service. We are sorry that you have had cause to complain regarding the service provided on behalf of Interserve Healthcare Group.


We have acknowledged receipt of the complaint that you have raised with our branch. In line with the company complaints policy, a thorough investigation is now being undertaken. Once the investigation has been completed, a full written response will be sent to you. We will send this response within 21 working days of your complaint being acknowledged.

Should you require any further assistance, please do not hesitate to contact your care service manager and we will endeavour to assist you further.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Advantage Healthcare - London and South East

What Type of Services does Advantage Healthcare - London and South East offer?

Advantage Healthcare - London and South East offers Home Care & Nursing Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Advantage Healthcare - London and South East to verify any information. View our terms and conditions. Advantage Healthcare - London and South East has a Basic Service – more info.