The Local Care Company (Bolton) Ltd

130 Chorley New Road, Bolton BL1 4NX
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9.7 14 Reviews
  • The Local Care Company (Bolton) Ltd, Bolton
The Local Care Company is family run business that has been providing high-quality home care services and solutions in Bolton and surrounding areas for over 25 years.

The experienced team strive to exceed the expectations of service users; they work in partnership with medical professionals, family members and most importantly their clients to ensure delivery of the best possible care.

Whether an individual is in need of 24-hour live-in care, respite care or help with the weekly shop, The Local Care Company is there to offer support.

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Care Provided by The Local Care Company (Bolton) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite cover
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • The Local Care Company (Bolton) Ltd
  • Person in charge
  • Levii Marsden (Registered Manager)

Funding & Fees Guide for The Local Care Company (Bolton) Ltd

  • Prices

  • Domiciliary Care: £26.94 - £28.97 per hour. Fees may be discounted for block hours. Prices dependant on services required, length of visit and location.

  • Overnight Care and Live-In care are not included in these fees, these services will be quoted based on requirements.
    No extra charges for travel time. Christmas Day and New Years Day are charged at double time.


The Local Care Company (Bolton) Ltd Reviews (14)

9.7

The Local Care Company (Bolton) Ltd has a Review Score of 9.7 (9.700) out of 10, based on 7 reviews in the last 2 years. Over all time The Local Care Company (Bolton) Ltd has 14 reviews.

Overall Experience

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Date Published

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Review from M M (Daughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

TLC has been looking after my dad for the past 2 years. Their care and support has been amazing and my dad is really happy with his carers. The office staff are always easy to reach and respond quickly to any issues. Thank you TLC.

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Review from S W (Daughter of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at TLC Bolton gave a truely first class service, they never let my Dad down and offered so much reassurance to my mum. The carers went above and beyond expectations, the kindness and support they have offered has been truely amazing. Dealing with administration at TLC has been very straight
forward. Any requests or concerns are dealt with, with speed and efficiency. Nothing is too much trouble for TLC. Couldn't recommend enough!

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Review from Martyn H (Grandson of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Local Care Company have been amazing in supporting my nan towards the end of her life. The carers that come in are more like family and treat her with the dignity and care she deserves as she approaches her final days. TLC have eased the burden on my family and I will be forever grateful for the
compassion and support they have given to my nan. Thank you.

Reply from Levii Marsden, Registered Manager at The Local Care Company (Bolton) Ltd

Thank you for your kind words, we will be sure to pass these on to the carers, I am sure they will appreciate your wonderful feedback. Thank you


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Review from K D (Daughter of Client) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care the staff have shown to my mum has been exceptional. Mum's needs have changed going from one visit per day to now four visits and The Local Care Company have been there to help guide us so that we access the help that ensures Mum can stay in her own home, safe and well cared for. From the
girls who are office-based to the team who care for Mum on a daily basis, we don't know how we would cope without their experience and never-ending support. They work together to ensure the best care of the highest quality is given on every visit. My mum is treated as if she was a family member and that is one of their best qualities, the very personal touches in all that they do. Mum fell on the floor, an ambulance was called and one of the staff members led on the floor with Mum until the ambulance arrived so that Mum didn't feel scared as she couldn't move. What an exceptional and caring individual! We can never say enough to express our gratitude to all at TLC who continue to care for Mum, having her best interests at heart.

Reply from Levii Marsden, Registered Manager at The Local Care Company (Bolton) Ltd

Thank you so much for your kind words and for taking the time to leave this wonderful feedback, we will be sure to pass this on to the staff.


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Review from Sophie C (Granddaughter of Client) published on 14 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this company. The carers were fantastic, often going the extra mile to help, the family was touched when 3 of the carers and someone from the office came to the funeral.

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Review from Maureen H (Wife of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had The Local Care Company for 5 weeks before my husband of 51 years passed, he had dementia and other health conditions that made looking after him very hard work at times. The care and support we received was excellent from start to finish, from the first phone call we felt a warmth and willingness
to help that went beyond what we expected. Having that help towards the end was priceless, a senior carer even came to the funeral. Thank you The Local Care Company I miss you all.

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Review from Munmo M (Niece of Client) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So good to see the difference The Local Care Company has made to my auntie's life, she has been much more like her old self. They are usually on time and let us know when they are running late and best of all they actually respond to us and try to change things when we need them to, much much better
than the last company.

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Review from Ronald W (Husband of Client) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Local Care Company have been great with my wife. We struggled for so long and they have made life so much easier. All the carers are great but there are two that we absolutely love. I cannot recommend them highly enough.

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Review from Michelle C (Granddaughter of Client) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, caring and on time. Wonderful with my grandmother.

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Review from L S (Daughter of Client) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Local Care Company have been fantastic with my mother and father. All the girls are lovely and nothing is too much trouble. Thank you for everything.

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Review from Florence C (Client) assisted by family/friend published on 18 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the service I receive. I like the carers and I am glad there are only a few on rotation. It makes it less embarrassing than keep having different carers to get used to. They are very caring and professional and go out of their way to help.

Reply from Levii Marsden, Staff and client co-ordinator at The Local Care Company (Bolton) Ltd

Thank you for your comments, please let us know if there is anything else we can do for you :)


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Review from Orla G (Daughter of Client) published on 6 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The current care provided is really good. The current carer is extremely good and has personal experience with regards to her own mother having dementia, therefore her knowledge is exceptional. The current carer is patient with my mother and my mother really likes her. We have had difficulties with
the previous care and therefore, I and my mother are extremely delighted with the current carer.

Reply from Levii Marsden, Staff and client co-ordinator at The Local Care Company (Bolton) Ltd

Thank you for your lovely comments Orla, please let us know if there is anything else we can do to help.


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Review from B B (Husband of Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the girls are friendly and nice and very helpful. We could not manage without them. My wife has been receiving care for over 11.5 years and we have had three care companies in that time. This company has been the best. During that time, we must have had nearly 100 people since my wife
had a stroke.

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Review from K M (Daughter of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives has been great from The Local Care Company. The staff are well trained and work to an amazing standard. The best care my mum has received from a care company.

Reply from Richard Wilson, Director at The Local Care Company (Bolton) Ltd

Thank you for your kind words, Kirsty, please let us know if there is anything else we can do to help your mum.


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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for The Local Care Company (Bolton) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Local Care Company (Bolton) Ltd is calculated as follows: ( (42 Excellents x 5) ) ÷ 42 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for The Local Care Company (Bolton) Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Levii

Levii Marsden

Job Title: Registered Manager

Joined: 2017

I started my Health and Social care career in 2017 as a carer with TLC. Care became a passion of mine after helping to support my own family members with their care needs. I quickly realised I wanted to make a positive impact and a difference to as many people's lives as I could.


Over the years I have worked my way through the ranks to take up the position of Registered Manager in 2024. This journey has given me the knowledge and experience in each aspect of the business to ensure the highest quality of care is provided, every step of the way.


Every member of our office team started as care assistants in the community, so we understand the importance of going the extra mile for our service users, we have all witnessed first hand, just how much what we do really matters, not just to our service users, but to their loved ones.


Our care staff are trained by us, right here in the office, making sure our values are instilled on the team, from the moment they walk through our doors.
Our ethos is that we care for our clients like they are our own family.


Lucy

Lucy Manning

Job Title: HR Manager

Joined: 2010

I joined TLC in 2010 as a carer. I have worked in a variety of office based roles over the years at TLC.


In 2022 I gained my train the trainer qualification allowing me to deliver bespoke in house training to our staff, this is where I found my calling.
I found a strong sense of purpose in motivating and training staff to put their all into delivering a high quality service to our clients.
I developed this further and gained my degree in Health and Social Care with First Class Honours in 2023, from here I was promoted to HR Manager.
I now train and manage our entire team of care staff, ensuring a consistent and safe approach to delivering care in the community.


Frequently Asked Questions about The Local Care Company (Bolton) Ltd

What Type of Services does The Local Care Company (Bolton) Ltd offer?

The Local Care Company (Bolton) Ltd offers Home Care.

How many Carers does The Local Care Company (Bolton) Ltd employ?

The Local Care Company (Bolton) Ltd employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact The Local Care Company (Bolton) Ltd to verify any information. View our terms and conditions. The Local Care Company (Bolton) Ltd has a Platinum Service – more info.