AcreCare Ltd

4 Station Parade, Tarring Road, Worthing BN11 4SS
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10 22 Reviews
  • AcreCare Ltd, Worthing
AcreCare Ltd provides home care services to Sussex with one simple aim, which is to enhance the overall quality of life for all its clients. Led by a management team with over 70 years' experience in the care sector, clients can rest assured they have the knowledge and skills to respond to any situation.

Committed to putting each client's needs first, all staff are professionally trained to provide the highest standards of care. Whatever the need you or a loved one may need, AcreCare can provide a reliable and flexible service.

All care services are tailored to the individual. The extensive range of home care support includes personal care, domestic care such as cleaning and housework as well as meal preparation and feeding.

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Care Provided by AcreCare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma McCrory (Homecare Manager)

Funding & Fees Guide for AcreCare Ltd

  • Prices

  • Prices start from £25.20 - £28.35/hour depending on requirements.

  • Fees vary based on specific requirements. Please enquire for more information.

AcreCare Ltd Reviews (22)

Total of 22, showing 1-20
10

AcreCare Ltd has a Review Score of 10 (9.972) out of 10, based on 12 reviews in the last 2 years. Over all time AcreCare Ltd has 22 reviews.

Overall Experience

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Review from Denise R (Daughter of Client) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is taken out 3 times a week for a ride and coffee, he so looks forward to these days, it has made so much difference to his life, for a 90-year-old, who lives alone, with early onset dementia, and misses my mum terribly.
The 2 ladies who do this are so lovely, it's like extended family, I'm
so grateful for finding this.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to write a review and for your lovely words. We pride ourselves on making a difference in people's lives, so it's lovely to hear that Dad enjoys our visits and that we are part of the family.


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Review from Roz C (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found your staff to be kind, friendly and efficient in helping my mum. They are all very knowledgeable about her needs and keep us updated with any concerns. I am particularly thankful for the attention taken to choosing outfits for my mum; it has made her smile when we comment on how nice she
looks. Mum is starting to recognise her regular carers, which is helping with her memory.
I have found communication with your office excellent and your speedy responses to any emails or calls have certainly made life a good deal easier for all my family. My sister and I really appreciate the care that you take.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you so much for taking the time to write a review and for your kind words. We pride ourselves on the small details that make a big difference so it's lovely to hear that they are making your mum smile. Kind regards.


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Review from Sally S (Daughter-in-law of Client) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We started using AcreCare a year ago when we needed to find care quickly for my father-in-law, following a short stay in hospital. We were very concerned for his health at the time and the team have worked with us to provide the care needed for a complete recovery. They always try, whenever possible,
to ensure he has the same regular carers, meaning they have built a relationship with him and he always sees a familiar, friendly face. Everyone is incredibly kind, understanding and empathetic, including the office team and they have always managed to adapt to fulfil last minute requests. Communication is excellent, both with the manager and the office and we have online access to the carer's notes after every visit. We feel they genuinely care about my father-in-law's needs and wellbeing and we are immensely reassured to know that he is in safe hands when we can't be with him.
I wouldn't hesitate to recommend AcreCare to anyone seeking at home care for their loved one.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you for your excellent feedback. Happy to be of a great help to you and your family. Many Thanks.


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Review from Donna C (Daughter of Client) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All AcreCare staff have been wonderful with my parents. I'm so pleased we chose them to provide care for my father. They are professional, caring, helpful and friendly without exception. My mother values their support and my father looks forward to seeing the carer's smiling face each morning.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you for your kind words. We are so pleased to hear that our carers are making such a difference for your parents. Kind regards,


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Review from T W (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued invaluable care from the AcreCare team for which I'm very grateful. Life would be very different for my dad and the whole family without the help and care AcreCare provide everyday. Thanks!

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Review from Sharon C (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the homecare very accommodating and caring. The manager is lovely and keeps in regular contact. The carer that visits my dad on a regular basis is lovely and kind. She helps Dad shower chats to him makes him drinks and tidies his flat which she always leaves spotless. I can’t praise her highly
enough. I would recommend them to anyone.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you very much for your review. We are so pleased that you are happy with the care your dad is receiving and that you would recommend us. Many thanks.


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Review from Ian H (Son of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care have very friendly staff who make Dad's life very comfortable and take him out on trips which he loves. Good regular feedback and suggestions.
Very grateful for the help the whole team are giving.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we can be there to support your dad to enjoy his life.


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Review from P T (Son of Client) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about AcreCare? They have been fantastic in caring for my mum, doing the utmost for her care and well-being and keeping us informed as well as sorting out things for her care . The staff are very caring and friendly.

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Review from C P (Daughter of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AcreCare Ltd are clearly a well managed service with excellent staff.
They gave a prompt response providing care for our elderly mother who needed extra help after leaving hospital. She was very impressed with the regular staff who came each day, who were cheerful, caring, and considerate.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we could be there to support your mum and help her regain her independence.


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Review from Maxine W (Daughter of Client) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care has been amazing.
They have more than delivered and have adapted to meet my mother's needs.
Nothing is too much for them, and I can only thank them for their support and kindness to Mum and to both my sister and me.
This month, we had a terrifying situation where Mum had fallen, and Acre
Care went the extra mile to comfort Mum until the paramedics arrived. I am totally grateful. Thank you.
To all the team, thank you so much - you are brilliant.

Reply from Callie Mason, Marketing Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we can be there to support your mum and your family.


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Review from I M (Son-in-law of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Acre Care has simply been fantastic - providing personalised and proactive care at home. It was a challenging and unsettling time for her to be discharged back home and the Acre Care team allayed all our concerns by their consistently kind and professional approach. The best agency we have ever used,
coordinated by the always brilliant manager.

Reply from Emma McCrory, Homecare Manager at AcreCare Ltd

Thank you so much for taking the time to leave a review. We really appreciate your feedback and it's great to hear your experience with us has been so positive.


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Review from Diane L (Daughter of Client) published on 30 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 91 year old Mother has received excellent care from the carers from AcreCare Ltd and she looks forward to their visits each day. The staff are so kind and friendly and are very reliable and nothing is too much trouble. Whenever I speak to the office staff they instantly know who I am and are always
really helpful and any queries are solved immediately. I have no hesitation in recommending AcreCare and it is so reassuring that my Mum is being looked after so well.

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Review from Ian C (Son of Client) published on 15 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AcreCare have great carers and office staff, always available to help and make changes last minute. The Care Planning app is helpful for seeing visit times and carer notes too. I've reviewed before but thought they're worth another 5 stars now!

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Review from Carole P (Niece of Client) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 95-year-old uncle has received excellent care. Nothing is too much trouble for Acrecare staff, whatever his problem they take a practical down to earth approach, they are mindful of his needs and dignity at all times. I cannot sing their praises high enough.

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Review from F W (Daughter of Client) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers and managers are always very helpful and prepared to go one step further to make a difference for the client. They are also willing to give unbiased advice. When we’ve needed to make changes they have done so in a timely manner.

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Review from Jacqueline C (Daughter of Client) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found AcreCare Ltd to be very caring. The carers are very reliable and have a good rapport with my 95-year old mother. They have on several occasions gone beyond what has been expected from them. The support from the office is also very good and any queries I have had have been dealt with promptly
and efficiently. Their communication with me about anything they are concerned about is also speedy. All the staff that I have had any contact with from the manager to the individual carers have been friendly but professional. I would not hesitate to recommend AcreCare Ltd to anyone.

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Review from Sacha W (Goddaughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my Godmother has received with Acre Care is superb. I am delighted that she is being cared for by such genuinely lovely staff. They are professional, friendly, informative, engaging, and reliable. The Manager has been excellent in always being responsive to any enquiry I may have regarding
my Godmother's wellbeing, and putting in place the care she needs in a very prompt manner. I am so grateful to all the staff I have met so far. One member of staff, in particular, is also an asset to the team. I am confident in recommending the services of Acre Care. Thank you so much. I would rate them 10/10 and know that my Godmother is also appreciative of their kindness. You can tell that it is being led by a very experienced team. This reassures me that she is in very safe hands.

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Review from Heidi Y (Daughter of Client) published on 17 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the care given to my dad and his wife. The fact they are happy with their care is so reassuring, especially as I do not live locally. Nothing is too much trouble and someone is always available to speak to in a time of need. I am always kept up to date on any issues that arise for
dad's care. It is very much appreciated. Thank you.

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Review from Madeline V (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory - have only had for 3 weeks.

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Review from Maureen D (Client) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are kind and caring. Look forwards to seeing my carer every day. We always have a good laugh together.

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Current Review Score: 10.0 (9.972)

Overview of Review Score

The Review Score of 10 (9.972) out of 10 for AcreCare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.972 for AcreCare Ltd is calculated as follows: ( (70 Excellents x 5) + (2 Goods x 4) ) ÷ 72 Ratings = 4.972

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for AcreCare Ltd is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (1)

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Keri Myton

Job Title: Care Coordinator

Joined: 2020

As a Care Coordinator at Acre Care, my role is centred around the vital task of scheduling care services for our clients on a weekly basis. My commitment to this role is driven by a profound dedication to ensuring that each and every service user receives the highest standard of care possible.


I understand the paramount importance of consistency in our services, not only to meet the expectations of our clients but also to maintain the job satisfaction and morale of our dedicated staff. I joined the Acre Care team in 2020, and since then, I've been devoted to the mission of providing exceptional care services to those who rely on us.


Frequently Asked Questions about AcreCare Ltd

What Type of Services does AcreCare Ltd offer?

AcreCare Ltd offers Home Care.

How many Carers does AcreCare Ltd employ?

AcreCare Ltd employs 22 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact AcreCare Ltd to verify any information. View our terms and conditions. AcreCare Ltd has a Platinum Service – more info.