Perth Homecare Services

63 South Street, Perth PH2 8PD
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2 Reviews
  • Perth Homecare Services, Perth
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Care Provided by Perth Homecare Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Domestic Services / Home Help
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Owner
  • Perth Homecare Services Scotland Ltd
  • Person in charge
  • Fiona McNab (Manager)
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Perth Homecare Services Reviews (2)

Over all time Perth Homecare Services has 2 reviews.

Overall Experience

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  • 1
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  • 1

Date Published

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Review from C M (Daughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very good and caring towards my mother but the manager would benefit from training on how to talk to family in a professional manner. I found him rude, unapproachable and totally unhelpful when I raised a concern which I had raised many times before on behalf of my mother.

Reply from Fiona McNab, Manager at Perth Homecare Services

Thank you for your feedback regarding your experience with our service in February 2023. We sincerely appreciate your acknowledgement of the care and compassion our team provides to your mother.
We understand your concerns about your interactions with the previous manager. This matter was addressed in partnership with the local Council, and we're pleased to share that the issue has been resolved. We now have a new manager in place who has established a strong and positive working relationship with the families of our service users, including your own.
Your feedback has been invaluable in helping us improve, and we're committed to maintaining a high standard of professionalism and care. Should you have any further concerns or feedback, please don't hesitate to contact Perth Homecare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jemma D (Granddaughter of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My grandmother has not had a rota for months, she's 95 with slight dementia so being able to know who's coming in and what time is very important to her. My mother proceeded to phone to ask about them. The girl she spoke to accused her of being rude and shouting at her, I was sitting there, this was
completely untrue. My mother then spoke to the manager, he was rude, aggressive, uncaring, unprofessional and frankly showed himself to be a pretty disgusting human being. The carers are good but other than that the company is a joke.

Reply from Fiona McNab, Manager at Perth Homecare Services

Thank you for your feedback regarding your experience with our service in February 2023. We sincerely appreciate your acknowledgement of the care and compassion our team provides to your mother.
We understand your concerns about your interactions with the previous manager. This matter was addressed in partnership with the local Council, and we’re pleased to share that the issue has been resolved. We now have a new manager in place who has established a strong and positive working relationship with the families of our service users, including your own.
Your feedback has been invaluable in helping us improve, and we’re committed to maintaining a high standard of professionalism and care. Should you have any further concerns or feedback, please don’t hesitate to contact Perth Homecare.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Inspectorate (CI) Rating

Date: 3 Feb 2023

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Perth Homecare Services

What Type of Services does Perth Homecare Services offer?

Perth Homecare Services offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Perth Homecare Services to verify any information. View our terms and conditions. Perth Homecare Services has a Basic Service – more info.