Roberts Care

5 King Street, Paisley PA1 2PP
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9.1 4 Reviews
  • Roberts Care, Paisley
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Care Provided by Roberts Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Roberts Care & Training Ltd
  • Person in charge
  • Amanda Wright (Care Manager)
  • Admission Criteria
    • Older Adults over 18

Funding & Fees Guide for Roberts Care

  • Prices

  • From £22.90 per hour

Roberts Care Reviews (4)

9.1

Roberts Care has a Review Score of 9.1 (9.068) out of 10, based on 4 reviews in the last 2 years. Over all time Roberts Care has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
4
4
4
0

Review from David T (Cousin of Client) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful carers, the patience they have is amazing, can't fault any aspect of the care they give my cousin, they must be well trained. Very reliable, perfect timekeeping and they really do care. That's only a couple of months my cousin has had care from Roberts Care, long may it continue.

Reply from Amanda Wright, Registered Manager at Roberts Care

Thank you for taking the time to leave us this review and for you lovely works we strive to ensure out clients are well cared for and feel supported and valued.


Staff

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Management

Treated with Dignity

Value for Money

Review from Ken W (Son of Client) published on 7 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the care staff to be very conscientious and prepared to do additional work when it was required. Communication with the provider has improved recently and that has elicited a greater degree of confidence in the service. No complaints about the standards of service.

Reply from Amanda Wright, Registered Manager at Roberts Care

I wanted to take a moment to express our sincere appreciation for the feedback you provided. We truly value your insights and opinions.The dedication and hard work of our care staff are truly commendable and do not go unnoticed. We are committed to providing the best possible service and genuinely care about the well-being of those we serve.Thank you once again for sharing your thoughts with us.


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Management

Treated with Dignity

Value for Money

Review from Ailsa M (Client) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after mainly by two members of staff from Roberts Care along with a third carer some days. I was extremely anxious about starting to receive care as I struggled to build relationships with new people and especially within my own home. They have been a total godsend, I look forward to them
coming in even on the days when I'm too poorly to get up, even a chat and attending to my basic needs they lift my spirits and they are so good with my dog who means the world to me. They have supported me through all different scenarios and are always kind, patient and compassionate even when I'm being difficult. I am so thankful for them and their support they are a great service.

Reply from Amanda Wright, Registered Manager at Roberts Care

Hi, thank you for your kind words, its the clients who make the service we just try our best to ensure the service is as they desire with the outcomes that meet there needs which ensures they get the best out the service we appreciate your feedback.


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Management

Treated with Dignity

Value for Money

Review from Tobins Z (Friend of Client) published on 28 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, friendly and always willing to go extra the extra mile to help and care. Fantastic work. Helped us in a difficult time. All the team and customer service thank you for being there.

Reply from Amanda Wright, Registered Manager at Roberts Care

Thank you for your kind words! We are dedicated to providing the best possible service to meet the needs of our users.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.1 (9.068)

Overview of Review Score

The Review Score of 9.1 (9.068) out of 10 for Roberts Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Roberts Care is calculated as follows: ( (18 Excellents x 5) + (4 Goods x 4) ) ÷ 22 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Roberts Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate (CI) Rating

Date: 28 Oct 2024

How well do we support people's wellbeing? Very good

(5)
How good is our leadership? Good

(4)
How good is our staff team? Good

(4)
How good is our setting? Not Assessed

(0)
How well is care and support planned? Very good

(5)

Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

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Awards / Recognitions (0)

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Frequently Asked Questions about Roberts Care

What Type of Services does Roberts Care offer?

Roberts Care offers Home Care.

How many Carers does Roberts Care employ?

Roberts Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Roberts Care to verify any information. View our terms and conditions. Roberts Care has an Enhanced Service – more info.