Bluebird Care Coleraine

Sue started Bluebird Care Coleraine in 2009 following her experience of home care for a close family member.  Sue was disappointed with the quality and reliability of the service provided and believed that a better standard of home care should be available.

Prior to Bluebird Care, Sue had a successful career working in the health and leisure sector. From her previous work developing health initiatives, community engagement, and managing teams she was able to bring a wealth of knowledge and experience in starting Bluebird Care Coleraine.

Sue holds extremely high standards and expectations in the delivery of our care at home service. She believes that the reputation of Bluebird Care Coleraine is attributed to our amazing care assistants delivering our services, and the support of the management team. Sue believes in nurturing her team at all levels and is always keen to support their development and learning.

John joined our Bluebird Care team in February 2016 as our Care Co-ordinator. Although John had no previous experience in the health and care sector, he excelled in this role and was promoted to Operations Manager in August 2019.

John has an innovative and forward-thinking approach to his management role.  His experience from his previous employments, coupled with his learning and growth with Bluebird Care has seen him develop and lead the Operations team with great ability and confidence. 

John completed his NVQ Level 5 in Health and Social Care in January 2023 and received his Care Manager registration from RQIA in July 2023.

As Care Manager, John oversees the daily operations of the business. His 2 main priorities are ensuring the highest standard of Customer care, and that our care assistants are happy in their role and meeting our expectations in care delivery. John ensures that our care standards are over and above what is expected by our regulatory body (RQIA), and ensures policies and procedures are followed at all times.

Amy-Leigh started her career in care with us in May 2017.  Amy-Leigh joined our team as a care assistant with all her previous experience having been in the retail sector.  Amy-Leigh fulfilled her caring role with confidence and professionalism and built a great rapport with customers and colleagues.

In September 2017 Amy-Leigh was promoted to Supervisor, and in February 2020 she was further promoted to the role of Care Co-ordinator.

Amy-Leigh’s knowledge and experience as a Care Assistant and Supervisor helped her to settle quickly into her Care Co-ordinator role. 

Amy-Leigh is responsible for the delivery of our care services in the Coleraine area.  She is in regular contact with our care assistants, customers, families, and other professionals to ensure the smooth delivery of our care services.  

Lana joined our team as a Care Assistant in July 2016. Lana cares for our customers with compassion and professionalism and has a natural flair for building relationships with colleagues, customers, and their families.

Lana was promoted to Supervisor in January 2019, and in July 2021 she further progressed her care career as our Care Co-ordinator for our Ballymoney and Ballymena areas. 

Lana’s knowledge and experience as a care assistant and Supervisor proved valuable to helping her in her Care Co-ordinator role.

Lana oversees the delivery of our care services in Ballymoney and Ballymena. She is in regular contact with our care assistants, customers, families, and other professionals to ensure our service runs smoothly.  

Tracy joined our team in March 2016 as a Care Assistant.

She excelled in her role as a care assistant and in January 2018 she was promoted to Supervisor.   

Tracy has a very caring and compassionate nature and a great ability to build relationships with customers and colleagues. Tracy holds high standards and great attention to detail in completing all her Supervisor duties.  

As Customer Supervisor, Tracy works closely with customers, families, health professionals, and our Operations team to ensure high-quality customer care.  Tracy is responsible for setting up customer care plans and reviewing their care to ensure our customers are receiving the care they need.   

Gemma joined our team after moving back to Northern Ireland, having spent 10 years living and working in London.  Gemma previously worked as an Area Manager across Supported Housing services in London and Essex.

She managed teams of Support workers who worked with young, vulnerable adults and children within the community and in Foyer services. Gemma has brought a wealth of knowledge, skills and experience to our team. 

In Gemma’s role as Customer Supervisor, she works closely with customers, families, health professionals, social workers and our operations team to ensure high-quality customer care.  Gemma is responsible for setting up customer care plans, and risk assessments, reviewing customer care, and maintaining regular communication to ensure our customers are always receiving the high standard of care they need. 

Gemma’s dedication to teamwork, thorough approach, excellent communication, and attention to detail have enabled her to excel in her role. 

Shannen joined our team as our Staff Supervisor in our Ballymoney area after having worked as a Community Care Assistant for 8 years.

Through Shannen’s career in care, she has gained great knowledge, skills, and experience, which we are delighted she is sharing with our team.

As Staff Supervisor, Shannen supports our care assistants in their caring role in the community. She provides this support through regular supervision during customer visits, one-to-one reviews, and being on hand to answer any queries or concerns they may have. Shannen liaises closely with our care assistants, customers, families, Customer Supervisor, and Operations team to ensure our customers are receiving the highest standard of care.

Shannen’s care and compassion for our customers, and her dedicated and supportive approach to our care assistants have enabled her to shine as a Staff Supervisor.

Irene joined our Bluebird Care team as a community care assistant, and although she had no previous care experience her natural compassion for customers and her ability to build positive working relationships with customers and colleagues saw her develop naturally as a care assistant and progress to Staff Supervisor.

Irene supports our care assistants in their caring role through regular supervision during customer visits, and one-to-one reviews, and is available to answer any concerns or queries our care assistants may have. Irene works closely with our Customer Supervisor, our care assistants, customers, families, and our Operations team to ensure our customers are receiving the best care to suit their needs.

Fiona joined our team as a Care Assistant in October 2021.  As a naturally caring person who has cared for family and friends for many years, Fiona decided to change careers from the travel and leisure industry to join Bluebird Care. 

Fiona quickly adapted to her role as a care assistant, delivering excellent care and building a great rapport with her customers and colleagues. She accepted the position of Live-in Care Supervisor in January 2022.  Fiona’s experience of leading a team and managing client accounts in her previous role are skills that she has been able to transfer into her new role.

As our Live-in Care Supervisor Fiona’s role is to oversee our Live-in Care service and support both our customers and care assistants. Fiona is responsible for meeting with all new Live-in Care customers, setting up their care plans, keeping in regular contact with them and reviewing their care.  Fiona liaises with families and health professionals to ensure their care needs are being met. 

Fiona also supports our Live-in care assistants by answering any queries or concerns they have and by completing regular supervision with them.  

Jackie has been an integral part of our Bluebird Care team since we opened in 2009.  As our Care Manager for 10 years, Jackie was involved in many aspects of the Company but her real passion always lay in training and staff development.

Jackie is now our Training Manager, and her role involves both training new team members and updating current team members' training. Jackie also works with other agencies and organisations to offer a varied training programme to ensure that our care teams have the knowledge and confidence to care for our Customers.

Jackie is an accredited Train Trainer in Moving and Handling, Medication Administration, and End of Life Care. She has also attained her NVQ Level 3 Adult Safeguarding and is an Adult Safeguarding Champion. Jackie is also an Ambassador for the Northern Ireland Social Care Council (NISCC).

Karen has many years’ experience in the health and care sector which started when she worked part-time as a care assistant whilst studying at university.

After finishing her post-graduate studies in Social Work, Karen joined the Bluebird Care team in 2010 and was appointed as Care Co-ordinator after a short time.  During this time, Karen brought valuable knowledge and skills from her social work training and gained a great working knowledge of the business from her Care Co-ordinator role.

She moved into her role as Business Development Manager in February 2016. Karen’s personal and professional values and standards, coupled with her caring and compassionate nature make her an excellent advocate for Bluebird Care Coleraine.