1st Homecare Solutions Ltd

5a Ridgeway Court, Grovebury Road, Leighton Buzzard LU7 4SF
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9.9 64 Reviews
  • 1st Homecare Solutions Ltd, Leighton Buzzard
1st Homecare Solutions Ltd takes pride in delivering a friendly and reliable service, available in the Leighton Buzzard, Dunstable and nearby villages in Bedfordshire and in parts of Buckinghamshire.

The company is part of the 1st Homecare group which has additional offices in Oxfordshire and Hertfordshire and a dedicated live-in service, offering care at home as an alternative to residential care.

Promoting respect as a key value, the provider looks for a flexible service that is adapted to each individual's personal requirements. Carers want to see clients continuing to enjoy their lives as much as possible.

As well as personal care, the agency provides companionship, help with medication management, respite and specialist needs like dementia and end-of-life care.

1st Homecare is Registered with the Care Quality Commission with an overall rating of Good (and Outstanding in Responsiveness (February 2020)).

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Care Provided by 1st Homecare Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Batchelor (Branch Manager)

Funding & Fees Guide for 1st Homecare Solutions Ltd

  • Prices

  • £31.00

1st Homecare Solutions Ltd Reviews (64)

Total of 64, showing 21-40
9.9

1st Homecare Solutions Ltd has a Review Score of 9.9 (9.901) out of 10, based on 17 reviews in the last 2 years. Over all time 1st Homecare Solutions Ltd has 64 reviews.

Overall Experience

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Date Published

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Review from Lin M (Daughter of Client) published on 7 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really looks forward to and enjoys the visits from her carers. The carers note any requests I have put on the post-it notes. Their visits have made a difference to Mum's outlook on life and she is more positive about her health issues. Recently I used the Live in Carer service, whilst Mum's partner
went away for a break. That worked very well and Mum spent a happy week. The carer looked after Mum with sensitivity and her speech was much improved. I recently saw the care 'in action' when I brought Mum home from a GP appointment. The carer was so welcoming, helping Mum into the house, removing her coat and offering her a cup of coffee. I have nothing but praise and gratitude for the carers. Thank you.

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Review from Zoe C (Daughter of Client) published on 30 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare Solutions, in Leighton Buzzard, are wonderful in helping my mum to stay in her home, as long as possible. The carers are kind, practical and the assessment prior to starting, was thorough and well planned. They listened to our requirements as my mum has Parkinson's and Dementia and needs
to be assisted getting out of bed, toileted and washed/dressed. I can truly recommend the great staff here. They are a caring and compassionate team and very reliable.

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Review from Pasq A (Son of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare have provided an excellent service for my mother at her sheltered housing accommodation. Most importantly, my mother feels comfortable around the team, which is very important, also, the service provided, is at a very high standard.

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Review from Karen W (Daughter of Client) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are so very kind and helpful to my mum. They are very friendly and their caring nature shines through. This month, Mum's visits have had to increase to two carers, four times a day and she looked forward to their visits. She loved hearing about their holidays, families, etc. When Mum
was having one carer twice a day, they tried very hard to keep the continuity of sending the same carer, who became used to Mum's ways and likes and dislikes and that was very helpful. Even with four visits a day, one of the carers from each visit would usually come on the next visit, which again provided continuity. The office were always very obliging and never let us down when we had to ask for extra visits, etc. I would absolutely recommend them to anyone, needing care.

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Review from S H (Daughter of Client) published on 10 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They were very helpful when my father was taken into hospital and his circumstances changed and freely gave me good advice. I cannot fault the help they have been to my family and am grateful for their continuing support.

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Review from Christine T (Client) published on 18 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have care which has been a great help to me.

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Review from D B (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I usually have the same carer, I am fortunate to have such a good working relationship. I look forward to her coming each day and we have some interesting chats.

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Review from Anne G (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found your caring and looking after me absolutely brilliant. I have no complaints whatsoever.

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Review from Sylvia H (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased.

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Review from N C (Daughter of Client) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum receives great care and although we have had to lower the number of calls she gets, the care and professionalism are still great. Mum loves having the same lady come and care for her, they have built up a nice rapport. She has also had other carers when her usual one isn't available and they
have all been lovely. The only thing I will say is when a carer takes a lot longer to do the caring needed, no different to any other day, then we get charged for that but that wouldn't make me change companies. Mum and I are very happy with the service we receive. I also love the app. Being able to keep track of who's coming, what time and when they have been to see any comments left is a great addition and one of the reasons I swayed towards choosing 1st Homecare Solutions Ltd to care for my mum.

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Review from V M (Son-in-law of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law continues to receive the highest standards of community care from the conscientious and diligent professionals working for 1st Homecare Solutions. I have no hesitation in recommending this firm to anyone requiring short, or long-term domiciliary care. A special accolade must go to this
organisation and their employees, who have continued to work relentlessly throughout the global pandemic. They have stoically maintained care cover in the most challenging of circumstances. The past two years have been particularly difficult on families unable to visit loved ones, throughout long periods of lockdown. We feel very fortunate that, due to the consistent commitment and level of care provided by this agency, Mum suffered none of the isolation difficulties felt by so many. 1st Homecare worked tirelessly meeting their commitment day after day without complaint. They deserve the awards and accolades gifted in recognition of the outstanding quality of care they provide.

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Review from G A (Son of Client) published on 6 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mother and I are very pleased with the care Mum has received from all of the carers, since they took over as Mother's carers, in early February. All of the carers are very friendly and take the time to have a conversation with Mum, whilst getting on with the job. Most of our calls are on time,
but in the event of something happening, we are always called to advise us of the delay. Mum's health has greatly improved since she has been having carers and it makes my life a lot easier as well.

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Review from M R (Client) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers are very good. Timings of carers are not usually correct. I would like a telephone call when the times are changed. The staff are not good in the office, they don't give a message to each other.

Reply from John Rennison, Owner at 1st Homecare Solutions Ltd

I am sorry to hear there are some issues regarding your care, I will contact you directly to discuss these issues and do our best to rectify them.


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Review from Patricia B (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been happy with the work, dedication, friendly attitude and devotion, I have received from the carers. They are a great bunch of people and Homecare are very fortunate to have employed these lovely people.

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Review from Sue P (Daughter of Client) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare provided an excellent service, helping my Mum before and after a hospital stay just prior to Christmas. Mum liked all the carers, they were very friendly and kind and generally on time each day. We are only stopping the service because Mum has fully recovered and regained her independence,
thank goodness, but I would absolutely call on them again if Mum felt she needed a bit more help.

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Review from Alison H (Daughter of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided for mum. Office staff are always friendly and helpful. We cannot fault the care staff. They are kind and sensitive to mum's needs. Always on time and happy. It’s our first time that we’ve had to consider outside care. It is all very daunting but feel we made
the right choice with this company. We are confident to recommend to others.

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Review from Simon P (Son of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is very happy with the care and the staff provided by 1st Homecare Solutions Ltd. The staff are very friendly and show kindness to mum on every visit. It is good to know she is being looked after in a pleasant and dignified manner.

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Review from Sally C (Daughter of Client) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind and helpful, and the managers and office staff were extremely responsive to my parent's changing situation and had visits organised very quickly. The online app worked very well so that I could see what the carers had done on a daily basis and it was a good method of communication.

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Review from Carole B (Daughter of Client) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers attending to my mother are kind and helpful and she feels comfortable with them. The app is very useful for checking how things are going when I can't be there. The staff in the office are always helpful if any issues do arise.

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Review from Claudina K (Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some are very good and some not so much.

Reply from John Rennison, Owner at 1st Homecare Solutions Ltd

Thank you for your review, I will be in touch to discuss the carers that you prefer visiting you to ensure that you are always completely happy.


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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for 1st Homecare Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for 1st Homecare Solutions Ltd is calculated as follows: ( (91 Excellents x 5) + (10 Goods x 4) ) ÷ 101 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare Solutions Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (2)

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Emma Batchelor

Job Title: Branch Manager

Joined: 2018

I joined 1st Homecare in 2018 as a full-time care assistant, I then progressed to become a Senior Carer. After a while, I became the care coordinator until recently when I became the Branch Manager. I have enjoyed progressing through the company.


Annabella

Annabella Rennison

Job Title: Training & Compliance Director

Joined: 2012

Annabella has been a director for over 10 years and is passionate about providing great care for our lovely clients. She takes responsibility for all training and compliance standards across the Group.


In her spare time, she is an accomplished member of a local choir called the Aylesbury Consort of Voices.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare Solutions Ltd to verify any information. View our terms and conditions. 1st Homecare Solutions Ltd has a Platinum Service – more info.