1st Homecare Solutions Ltd

5a Ridgeway Court, Grovebury Road, Leighton Buzzard LU7 4SF
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9.9 64 Reviews
  • 1st Homecare Solutions Ltd, Leighton Buzzard
1st Homecare Solutions Ltd takes pride in delivering a friendly and reliable service, available in the Leighton Buzzard, Dunstable and nearby villages in Bedfordshire and in parts of Buckinghamshire.

The company is part of the 1st Homecare group which has additional offices in Oxfordshire and Hertfordshire and a dedicated live-in service, offering care at home as an alternative to residential care.

Promoting respect as a key value, the provider looks for a flexible service that is adapted to each individual's personal requirements. Carers want to see clients continuing to enjoy their lives as much as possible.

As well as personal care, the agency provides companionship, help with medication management, respite and specialist needs like dementia and end-of-life care.

1st Homecare is Registered with the Care Quality Commission with an overall rating of Good (and Outstanding in Responsiveness (February 2020)).

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Care Provided by 1st Homecare Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Batchelor (Branch Manager)

Funding & Fees Guide for 1st Homecare Solutions Ltd

  • Prices

  • £31.00

1st Homecare Solutions Ltd Reviews (64)

Total of 64, showing 41-60
9.9

1st Homecare Solutions Ltd has a Review Score of 9.9 (9.901) out of 10, based on 17 reviews in the last 2 years. Over all time 1st Homecare Solutions Ltd has 64 reviews.

Overall Experience

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Date Published

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47

Review from T G (Client) assisted by family/friend published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are all polite and respectful towards me.

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Review from J W (Husband of Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very grateful for the continuing support of 1st Homecare through all the challenges of the pandemic. And the positive way they have responded to all the necessary changes and maintained their quality of care through it all.

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Review from Tony S (Husband of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and cheerful service. Staff and carers are extremely helpful, professional and polite.
Their visits always cheered my wife up and I will use the company's services again, should the need arise. Thank you.

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Review from Mavis E (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the carers most helpful and kind.

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Review from Diana B (Client) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with all my carers and all they do for me.

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Review from B G (Client) assisted by family/friend published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st Homecare Solutions Ltd have been very supportive and conscientious with my care. They are friendly, thoughtful and aware when moving and handling of my needs. I wouldn't hesitate in recommending 1st Homecare Solutions.

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Review from Denise B (Daughter of Client) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely people who look after mum and all help me with anything.

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Review from Anthony C (Client) published on 14 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been having 1st Homecare for a few months and have found it a nice experience. The carers help me get out of the house to socialise. Nothing seems to be too much for them to do for you and they often go out of their way for you.

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Review from Tina H (Client) assisted by family/friend published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are thoughtful and very good at their jobs. They keep my dignity intact and also always ask for consent. The carers help me to take care of my pet parrot.

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Review from R F (Wife of Client) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone we have come across is extremely caring and kind. Whatever you ask of the carers, they will try their utmost to do it for you.

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Review from P D (Client) published on 29 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this company for years. Great care, very caring staff who genuinely care about their clients. They go the extra mile to help in any way they can.

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Review from M E (Client) published on 18 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent for all the kindness in everything they do for me.

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Review from Julie G (Daughter of Client) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum who passed away last November was cared for by 1st Homecare. 99% of the staff were fab, caring and very supportive. I know that mum and I sometimes found the timetable a little frustrating but sadly this is the nature of care in the home. But the carers, in main, (one that mum did not take to
wasn't with the company very long) were lively and supportive and understanding and funny and above all caring and human. I am always amazed at those who undertake this work knowing how little they are paid and so much is expected of them. Thank you!

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Review from Pamela B (Wife of Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were very kind and helpful to my husband. They treated him with respect and dignity.

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Review from Nicholas R (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers too highly, they are without exception not only kind and caring but always cheerful when dealing with any of our needs. Keeping us informed when minor changes occur (recent snow) and communication with us is at a very high standard. It's always a pleasure to see them they
are a breath of fresh air.

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Review from Jean P (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the care.

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Review from Katie D (Client) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

MacMillian set up this home care. I was very unsure due to stories you hear...
Well, I couldn't have been more wrong. They were considerate with 'taking over' they listened to me, where compassionate, honest and patient. Just a fabulous team of people. Nothing was too much trouble and they spent time
listening to me crying and chatting.

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Review from Odette B (Father of Client) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's a shame that there is a shortage of carers as it would have been nice to have a carer earlier in the morning. Staff attendance good and caring which was nice. Know time is of the essence but in some cases a bed made well makes all the difference. I was grateful for the help and understand how some
clients wish to be independent but ant quite cope without exhausting themselves. I did try to help on this score. Overall, no complaints and thank you for being able to help before I could get there in the morning and the help in the evening after I left.

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Review from M H (Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Strip washing quite good but soap not rinsed off skin. Time keeping good. Helper had a pleasant and cheery manner. She showed empathy and kindness.

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Review from B R (Son of Client) published on 13 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the carers did their best in view of the situation if being housebound unable to stand or walk. Overall on time for visits. When two woman were on call my mum was most happy.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for 1st Homecare Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for 1st Homecare Solutions Ltd is calculated as follows: ( (91 Excellents x 5) + (10 Goods x 4) ) ÷ 101 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare Solutions Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Top 20 Small Home Care Groups 2024

Recipient: 1st Homecare Group

Date: Friday 31 May 2024 More details

Great British Care Awards

Recipient: 1st Homecare Solutions Ltd

Date: Thursday 21 Sep 2023 More details

Top 20 Small Home Care Groups 2023

Recipient: 1st Homecare Group

Date: Wednesday 31 May 2023 More details

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Meet the Team (2)

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Emma Batchelor

Job Title: Branch Manager

Joined: 2018

I joined 1st Homecare in 2018 as a full-time care assistant, I then progressed to become a Senior Carer. After a while, I became the care coordinator until recently when I became the Branch Manager. I have enjoyed progressing through the company.


Annabella

Annabella Rennison

Job Title: Training & Compliance Director

Joined: 2012

Annabella has been a director for over 10 years and is passionate about providing great care for our lovely clients. She takes responsibility for all training and compliance standards across the Group.


In her spare time, she is an accomplished member of a local choir called the Aylesbury Consort of Voices.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 1st Homecare Solutions Ltd to verify any information. View our terms and conditions. 1st Homecare Solutions Ltd has a Platinum Service – more info.