1st Homecare Solutions Ltd

5a Ridgeway Court, Grovebury Road, Leighton Buzzard LU7 4SF
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9.9 64 Reviews
  • 1st Homecare Solutions Ltd, Leighton Buzzard
1st Homecare Solutions Ltd takes pride in delivering a friendly and reliable service, available in the Leighton Buzzard, Dunstable and nearby villages in Bedfordshire and in parts of Buckinghamshire.

The company is part of the 1st Homecare group which has additional offices in Oxfordshire and Hertfordshire and a dedicated live-in service, offering care at home as an alternative to residential care.

Promoting respect as a key value, the provider looks for a flexible service that is adapted to each individual's personal requirements. Carers want to see clients continuing to enjoy their lives as much as possible.

As well as personal care, the agency provides companionship, help with medication management, respite and specialist needs like dementia and end-of-life care.

1st Homecare is Registered with the Care Quality Commission with an overall rating of Good (and Outstanding in Responsiveness (February 2020)).

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Care Provided by 1st Homecare Solutions Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emma Batchelor (Branch Manager)

Funding & Fees Guide for 1st Homecare Solutions Ltd

  • Prices

  • £31.00

1st Homecare Solutions Ltd Reviews (64)

Total of 64, showing 61-64
9.9

1st Homecare Solutions Ltd has a Review Score of 9.9 (9.901) out of 10, based on 17 reviews in the last 2 years. Over all time 1st Homecare Solutions Ltd has 64 reviews.

Overall Experience

  • 47
  • 15
  • 2
  • 0
  • 0

Date Published

64
2
9
17
47

Review from Ann T (Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During my short experience with 1st Homecare, I found it good and overall better than the first service I had before, however, my only fault I came across was I suppose personal, I was unfortunate to have one of my curtain strings broken by one of the carers as she was pulling the curtain. I did see
her do this so I am in no doubt about it. After I had reported this I thought that something would be done about it but, alas not up to now, so I am still waiting to hear what is going to be done about it.

Reply from John Rennison, CEO at 1st Homecare Solutions Ltd

We are currently awaiting a quote for the repair of the curtain so that we can agree next steps.


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Review from Malcolm P (Client) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service and very accommodating when altering times.

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Review from Michael F (Son of Client) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In June 2009, my father aged 94 began to require some help from carers. He was lucky to receive such help from another agency when, one carer decided to set up her own company 1st Homecare solutions and continued to assist my father as needed. Over the years until January 2016, with continuing daily
use of help the company provided excellent help for my father. I believe that the company has gone from strength to strength. I cannot remember an occasion when they have failed to attend.

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Review from R G (Husband of Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I forget how I first came to know of 1st Homecare but I do recall that when I originally contacted them I got the feeling that they were a professional company who offered the service I needed for my wife who had developed Alzheimer's quite badly.
My first impressions turned out to be just right because
their regular visits to my wife to maintain personal care or sometimes just sitting with her for up to five hours at a time, were just what I wanted. Their carers always arrived within minutes of their scheduled time and were always smartly dressed in uniform, and in their allotted time, did their job providing personal care as well as weekly changing the bed, servicing the room to my complete satisfaction.
Most times it was one of just two people who came- thus avoiding the need to explain everything more times than necessary. Unfortunately my wife's Alzheimer's combined with her physical weakness has meant that she has now gone into a care home so, on leaving 1st Homecare I am sending this review in the hope that it will be useful.

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Current Review Score: 9.9 (9.901)

Overview of Review Score

The Review Score of 9.9 (9.901) out of 10 for 1st Homecare Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.901 for 1st Homecare Solutions Ltd is calculated as follows: ( (91 Excellents x 5) + (10 Goods x 4) ) ÷ 101 Ratings = 4.901

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 1st Homecare Solutions Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (2)

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Emma Batchelor

Job Title: Branch Manager

Joined: 2018

I joined 1st Homecare in 2018 as a full-time care assistant, I then progressed to become a Senior Carer. After a while, I became the care coordinator until recently when I became the Branch Manager. I have enjoyed progressing through the company.


Annabella

Annabella Rennison

Job Title: Training & Compliance Director

Joined: 2012

Annabella has been a director for over 10 years and is passionate about providing great care for our lovely clients. She takes responsibility for all training and compliance standards across the Group.


In her spare time, she is an accomplished member of a local choir called the Aylesbury Consort of Voices.


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