24-7 Homecare Services Ltd

The Ivanhoe Centre, Garden lane, Conisborough, Doncaster DN12 3JX
Submit a Review
9.4 19 Reviews
  • 24-7 Homecare Services Ltd, Doncaster
24-7 Homecare Services Ltd provides elderly domiciliary care tailored packages.

The provider is based in the village of Conisbrough Doncaster.

The companies policy is to respect the dignity and privacy of all clients, with the aim of supporting the independence of service users through effective self-directed support and the use of personal budgets.

All staff have valuable experience and are expected to deliver a compassionate service, working to individually tailored packages.

Show 24-7 Homecare Services Ltd on the Map

Care Provided by 24-7 Homecare Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • 24-7 Homecare Services Ltd
  • Person in charge
  • Lorraine Burkinshaw (Manager)

Funding & Fees Guide for 24-7 Homecare Services Ltd

  • Prices

  • Available on request

24-7 Homecare Services Ltd Reviews (19)

9.4

24-7 Homecare Services Ltd has a Review Score of 9.4 (9.400) out of 10, based on 5 reviews in the last 2 years. Over all time 24-7 Homecare Services Ltd has 19 reviews.

Overall Experience

  • 14
  • 4
  • 1
  • 0
  • 0

Date Published

19
0
2
5
14

Review from Neil H (Son of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a service user of 24/7 Homecare for over a year now and I have nothing but good things to say about the service we have received.
The management team is in regular contact to ensure that the care package is always up to date and relevant, and the carers themselves are outstanding,
going above and beyond our expectations on a regular basis.
Six months ago, my father was injured in a fall and his health has deteriorated rapidly since then. 24/7 reacted immediately to our changing needs and have provided outstanding care to both of them.
Both of their care needs have continued to grow over the months and 24/7 have been there throughout to offer support at every turn.
The most important thing I would like to say is that there is genuine care from everyone 24/7 and that I and my parents are extremely grateful for everything that they continue to do for us.
I would highly recommend this service.

Reply from lorraine burkinshaw, Manager at 24-7 Homecare Services Ltd

Thank you for this in-depth review of our service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kevin C (Son of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provider's staff are warm and welcoming to my father on their visits, taking an interest not only in the general tasks they perform but also in my father's overall well-being. They highlight any issues that they have come across and contact us to relate any concerns.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jayne L (Daughter of Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a service user of 24/7 Homecare Services at Conisbrough for the last four months. I can’t praise the company highly enough, right from the initial assessment. The care package was completely focused on my mum and her needs with genuine empathy by the service managers. The carers are
very proactive, patient, friendly and caring of my mum. She was very quick to trust them and build a relationship with them. They will go to any length to ensure Mum is provided for and all her caring needs are met. This has been a very positive experience for us all and we are very grateful for all 24/7 do for Mum, giving us peace of mind to leave her in their capable hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona R (Client) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems, like talking to the carers, they help me to have a wash, helping me get clothes on and making friends with the carers, make sure I have had my breakfast and I enjoy talking to the carers.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth S (Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I began having 24-7 Homecare Services in January 2023 and was very nervous about it too as I had been very independent although having been born with severe Cerebral Palsy. But after a few days of having this home care, I suddenly felt at complete ease, the carers I get are really great with me and
very pleasant and caring I couldn’t wish for better company and girls, I can’t think of life without them now.

Reply from Lorraine Burkinshaw, Manager at 24-7 Homecare Services Ltd

Thank you for your kind words, this means a lot to us. We value all our care staff and the hard work they do to provide excellent care for our service users and reviews like this confirm to us that our values and training instilled into our care team produce the level of care anyone could hope to receive.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew W (Son of Client) published on 28 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

24-7 Homecare are a fantastic, local, family business. We live in Conisborough and when we weren't able to cope at home caring for Mum after she broke her hip, we phoned several care agencies in Doncaster. None were able to help, citing Covid and staff shortages. 24-7 bent over backwards to help us,
and within a week, a lovely local carer was coming to help Mum get up, showered and dressed in a morning. The management team came to our house and did a professional risk assessment tailored to our needs. They were also available by mobile on a true 24/7 basis. Our requests for ad-hoc evening cover were all met. The company is very flexible and works with its clients to provide the best possible care on a very cost-effective basis. Mum eventually went into a care home, but her testament to the quality of care from 24-7 during the short time that we used them, is that she asked if her lovely carer could go with her to the care home and be her carer there. Top marks 24-7.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Daughter of Client) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has always received excellent care from 24-7 Homecare. She has always been treated with kindness and respect. Even throughout the covid pandemic, she has never had a no-show by carers. A big plus is that Homecare provides regular carers, not a number of unfamiliar faces.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison A (Daughter of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mums main carer, I have a lot of contact with the carers, and they are all very helpful, patient and caring. They cope with the ever-changing demands regarding my mums care and generally react very quickly through group messages and updates from me and the carer on duty. The carers ensure Mum has
all she needs and contact me if anything is required, and if I cannot get it to her, they will do it for me. They do her washing daily due to her situation in that department. I can contact the company at any time to ask for changes, and they accommodate these where possible. They also take on any suggestions I have to make things better and vice versa. The carers are a lifeline for Mum since Dad had to be placed in a care home; they chat and keep her up to date with what's going on in the world, in fact, they are like family to her. Overall, the company is very well run, keep family updated with and changes, and I would recommend them to anyone requiring care for the people they love.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Client) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring and well-organised business. All the team have the same goal - to look after and care for their clients.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Rosaline H (Wife of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the service we have been receiving. The girls are always cheerful, prompt and very pleasant. He feels very comfortable with the care they give and we feel the girls all work well together as a team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy B (Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The service is very good.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne A (Daughter of Client) published on 19 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express how happy I am with the care that my dad has received from this company. They are organised, supportive and caring where my dad is concerned, and he is happy, settled and content with the care he receives. Nothing is too much trouble. Communication and support are excellent. All carers
are observant and caring where my dad is concerned. This company has restored my faith in the care community, and would highly recommend to anyone who finds themselves in a situation where peace of mind and care is required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L S (Client) published on 7 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care ladies are all very good.
Can't do enough for you, and very pleasant always.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne H (Daughter-in-law of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

24-7 Homecare at Conisbrough, Doncaster, have cared for my mother-in-law for five years and I simply cannot praise them enough.
The owner/managers are extremely approachable and nothing is too much trouble. Likewise, the carers really do 'care', they have a friendly rapport with my mother-in-law, retain
her dignity during personal care and show initiative if she may need medical attention.
The level of communication is fantastic.
They always go the extra mile if needed.
24-7 Homecare are ten out of ten.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Norma C (Daughter of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with review. Discussed all issues reviewed and renewed care package as required to satisfy Mum's care package. Main carer gives great care and is kind, supportive and professional, understanding the needs of dementia client and frail physical needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pauline R (Daughter of Client) published on 22 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring reliable service. The carers cared for Mum with kindness and sensitivity. They individualized the care to meet Mum's needs.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from W H (Niece of Client) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The client and myself were extremely happy with her care received from this service.
Everything was explained clearly and we were given advice when needed.
The client is deaf in both ears and has onset dementia and they took into account this problem.
We were given advice on other options of services
for the client which was very helpful and beneficial which we didn't know about. On the whole, we are very happy we came across you all. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karl P (Son of Client) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff are very easy to get along with, very approachable.
Staff seem caring and very supportive to my dad.
Would have no hesitation in recommending. Management are always happy to chat about any issues.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet M (Daughter of Client) published on 17 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided. Mum has the same two carers providing continuity which is extremely important for someone with dementia. The management are also easy to reach and ready to sort out any problems that arise.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.4 (9.400)

Overview of Review Score

The Review Score of 9.4 (9.400) out of 10 for 24-7 Homecare Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for 24-7 Homecare Services Ltd is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for 24-7 Homecare Services Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about 24-7 Homecare Services Ltd

What Type of Services does 24-7 Homecare Services Ltd offer?

24-7 Homecare Services Ltd offers Home Care.

How many Carers does 24-7 Homecare Services Ltd employ?

24-7 Homecare Services Ltd employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact 24-7 Homecare Services Ltd to verify any information. View our terms and conditions. 24-7 Homecare Services Ltd has an Enhanced Service – more info.