Bluebird Care Croydon

181 Brighton Road, South Croydon CR2 6EG
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9.8 52 Reviews
  • Bluebird Care Croydon, South Croydon
Bluebird Care (Croydon) provides a good old fashioned care in the home service to people in the Borough of Croydon.

It is an award-winning service with awards at the Great British Care Awards in 2015 and 2016, and highly commended at the Croydon Business Excellence Awards 2016.

The team provides a full range of care services from shopping and companionship to full personal care, including live-in care 24 hours per day, 365 days per year. The care offered at Bluebird Care (Croydon) is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and passion for exceptional service.

Staff are all skilled and trained to the highest standards and take pride in the care that they deliver giving customers the support to remain in the comfort of their own home.

Customers include those with learning disabilities, physical disabilities and dementia. Bluebird Care also provides services like post hospital care, respite care and end of life care.

Care plans are all completely tailored to the individual's need.

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Care Provided by Bluebird Care Croydon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mandy Sparkes (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Croydon

  • Prices

  • From £34.45 per hour

Bluebird Care Croydon Reviews (52)

Total of 52, showing 1-20
9.8

Bluebird Care Croydon has a Review Score of 9.8 (9.812) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Croydon has 52 reviews.

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Review from Jim T (Son of Client) published on 14 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over 11 years we've used a number of care agencies for my semi-paralysed elderly mother. We've had mixed experience with other agencies - we've had some fantastic carers but most have been just OK. Sometimes poor English, sometimes a bit cold in their care. The same with the management, sometimes can't
get through on the phone, carers constantly changing, not sure when they'll show up or who it will be etc.
Bluebird Care Croydon are certainly a notch more expensive than other agencies, but they have been better by far. The girls have been warm and friendly and seem to enjoy what they do. English never an issue. The management is good, never a problem on the phone sorting anything out. Staff turnover seems low, after 5 months we are still seeing the same staff and this has given them a chance to build rapport with my mother.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for your kind review. I will share it with our care team. Regards


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Review from E M (Daughter of Client) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to use Bluebird Care when I got a job opportunity in Australia. I struggled to decide between whether to take my mom to Australia with me or get her into care. She loved her home and I didn't want to take that away from her. After research, I decided to seek services from Bluebird Care. The
level of professionalism when it comes to rendering service is just incredible. Even with the distance, I'm updated on everything that has to do with Mom's care. The carers are so caring and make Mom feel so loved that she doesn't feel my absence. I will choose Bluebird over and over again, it's definitely worth every penny.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you for a kind review. Will pass on your comments to our care team.


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Review from Andrew M (Son of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Croydon has been providing seven days a week care and companionship services for Mother since May 2024. The experienced staff are polite, helpful and friendly with many of them going out of their way to ensure Mum's every need is catered for. Would I recommend? For sure!

Reply from Venkat Balla, Director at Bluebird Care Croydon

Hi Andrew, thank you so much for your positive feedback. Our care staff will be pleased to hear this. Your review will help us to improve our quality of service. Regards, Venkat.


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Review from L P (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the eighteen months Mum received care from Bluebird Care, they provided reliable and good quality care. They were responsive to our needs and provided accurate time bills - very different from the previous care company we'd used.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for your kind review. At Bluebird we are committed to provide the best service that we could do. I will pass your comments to our team.


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Review from J B (Client) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used Bluebird Care "companionship visit" service for nearly a year, I am very happy to second how much of a difference it is making to my life. My "team" of carers are so friendly and reliable and have helped to restore my self-confidence and adapt to living alone. With my family some distance
away, this has been so reassuring for them too.
The management team are equally friendly and supportive.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for your kind review. I will pass on your comments to the care staff. Regards, Venkat.


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Review from Derek S (Client) published on 29 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with service.
Excellent support with a smile.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thanks for your kind response. I will pass your comments on to our care team.


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Review from Susan C (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the cleaning service provided by Bluebird Care Croydon for two years. The ladies that come are always very friendly, polite, thorough, make sure my house is left clean and tidy. They always ask before they leave if there is anything else I need doing. If I need to change or cancel
a date, it's never a problem when I ring the office.
It's great to have the same person coming each week, no need to keep explaining where everything is, what needs doing.
Many thanks Bluebird team, you're an excellent company with fantastic staff.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thanks, Susan, for your kind feedback and will pass your comments to the care team.


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Review from Sally G (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Bluebird Care very responsive to my mum’s changing needs. The office staff are very efficient. The carers are all very kind and try to take an interest in her.
When my mum started to deteriorate, the carers were very proactive in contacting me with their concerns. Thank you.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thanks, Sally, for your kind feedback. I will pass your feedback on to our care team.


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Review from Jessica C (Daughter of Client) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care is amazing, always prompt and communicative and honestly, you couldn’t meet a better team. All of Dad's carers are amazing and I can finally have a respite because I can trust the lovely lady to be with Dad while I’m out. I have so much more peace of mind now.
They are so patient and
compassionate, it's like family. Thank you!

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you, Jessica, for your kind feedback. I will pass your feedback to the team.


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Review from Philip E (Son of Client) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had weekly help from Bluebird Care. The carer was always polite, attentive, hard-working and adaptable. The office staff were helpful and the admin side of things worked smoothly. I was very happy with the service provided by them.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thanks, for your kind review. I will pass it on to my team.


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Review from Andrew S (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who support my mum are kind, compassionate, trustworthy, reliable, punctual and patient. My mum really looks forward to spending time with them and their excellent support gives me peace of mind. The managerial staff at Bluebird also provide an excellent, responsive service, including arranging
cover at short notice when needed. They are polite, courteous, efficient and friendly. Thank you for an all-round excellent service.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Hi Andrew, Thank you very much for your kind feedback. I will pass your comments to the care experts who are serving your mother.


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Review from Ian W (Husband of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Bluebird for weekly lunchtime cover.
The manager and all staff are helpful and always polite.
Two staff members in particular are the usual carers who provide cover.
Overall, am very happy with the care provided by this company.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for your review. I will pass on your comments to our care experts.


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Review from Stuart T (Nephew of Client) published on 8 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exemplary in their care for my aunt. They listen to her and make her feel valued and dignified. My aunt enjoys the variety of staff that see her and they have all made a very positive impression. This level of support is essential to my aunt remaining in her own home so is critical to
her well-being. When I have needed to speak to office staff they are equally helpful and professional.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for your kind feedback. I will pass your compliments to our care experts.


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Review from Samantha R (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been caring for my mum for over 10 years and has always put my mum's needs as a priority. The carers are kind, caring and hardworking, they are friendly but professional. Sometimes it is like having a friend care for my mum and I feel my mum is in safe hands. Not only do the carers go above
and beyond their job, but the office staff too, nothing is too much trouble.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for the review. I will pass this message on to the care experts.


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Review from Theresa Y (Daughter of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had a live-in carer for nearly 3 months. It was a bit of a change for him. The initial carer although very caring and helpful, did cause some anxiety for myself, this was due to a language barrier and inflexibility in what could/could not do, most likely due to fear of doing something wrong.
I would still give 10/10 for care, kindness and support though. Heart was in the right place and that's what matters most. We have had a change in carer and this has proved a much more relaxing experience for both myself and my sister.
The office team are really helpful and supportive and do all they can to get things right for you. They fully understand the anxiety families feel when handing over care of their loved one to others.
Can't compare cost relating to other agencies as did not look. A lifelong friend works in another branch office and I know that the carers are vetted and trained well.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Thank you very much for your kind review.
I will pass on your feedback to our carers who are working with your father.
kind regards
Venkat Balla


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Review from Susan B (Power of Attorney of Client) published on 7 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The client is 104 years old next week, and Bluebird have now been looking after her for about a year.
The staff seem very good and provide her with the care at home that she requires.
She is always happy to see people and seems to have adjusted to having different carers on different days.
The only
thing I have had a few issues with are the invoices, which quite often have double charges, but when I call to pay this is quicker sorted.

Reply from Venkat Balla, Director at Bluebird Care Croydon

Hi Susan,
Thanks for the review.
We will try to avoid the invoicing errors that are happening due to software setup issues.


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Review from P H (Client) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your kind review, we will pass this on to our care staff.


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Review from Ross K (Cousin of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is 90 and lives on his own and is unable to walk without support. We think Covid debilitated him. We started with two days a week for an hour of care and we pop in between. Now increased to three days a week as he seems happy with the service.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your review we are pleased that you are happy with our service, we will pass it on to our staff.


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Review from E V (Wife of Client) published on 26 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had Covid very badly at the beginning of lockdown. He has not lost all his mobility and has to be washed every day in the morning and have a carer come at lunchtime to do a pad change and help him generally. We could not do without our Bluebird carers as I am 92 and cannot lift him. They
have been coming now for three years.

Reply from Dean Slade, Director at Bluebird Care Croydon

Many thanks for your kind words about our care staff; we will pass them on.


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Review from F G (Sister of Client) published on 18 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service we receive from Bluebird Care. In particular, it is good that my brother normally gets the same person visiting twice a week. A high standard of cleaning is given twice a week.

Reply from Dean Slade, Director at Bluebird Care Croydon

That you for taking the time to give a lovely review. Continuity of care is an important part of our service.


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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Bluebird Care Croydon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Bluebird Care Croydon is calculated as follows: ( (84 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 101 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Croydon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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Meet the Team (2)

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Venkat Balla

Job Title: Director

The owner and director, Venkat Balla, is involved in the day-to-day running of the business. Venkat comes from a background in management. Venkat has also had experience working in the health service in Watford, having worked for Watford General Hospital.


Venkat is passionate about customer service and delivering the best quality care to keep people in their own homes


Mandy

Mandy Sparkes

Job Title: Registered Care Manager

Joined: 2012

Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services. This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures.


Mandy is responsible for managing all office staff, recruiting care workers and providing training. She holds an NVQ 2 in team leadership, a certificate in risk assessment and is a Manual Handling and Medication trainer. Many years in customer service and complaint management has made Mandy passionate about delivering the highest quality service to make a significant difference to people’s lives.


Mandy has twice been a finalist in the Great British Care Awards for Registered Home Care Manager of the Year 2012 and 2014.


Frequently Asked Questions about Bluebird Care Croydon

What Type of Services does Bluebird Care Croydon offer?

Bluebird Care Croydon offers Home Care.

How many Carers does Bluebird Care Croydon employ?

Bluebird Care Croydon employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Croydon to verify any information. View our terms and conditions. Bluebird Care Croydon has a Platinum Service – more info.