Bluebird Care Croydon

181 Brighton Road, South Croydon CR2 6EG
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9.8 52 Reviews
  • Bluebird Care Croydon, South Croydon
Bluebird Care (Croydon) provides a good old fashioned care in the home service to people in the Borough of Croydon.

It is an award-winning service with awards at the Great British Care Awards in 2015 and 2016, and highly commended at the Croydon Business Excellence Awards 2016.

The team provides a full range of care services from shopping and companionship to full personal care, including live-in care 24 hours per day, 365 days per year. The care offered at Bluebird Care (Croydon) is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and passion for exceptional service.

Staff are all skilled and trained to the highest standards and take pride in the care that they deliver giving customers the support to remain in the comfort of their own home.

Customers include those with learning disabilities, physical disabilities and dementia. Bluebird Care also provides services like post hospital care, respite care and end of life care.

Care plans are all completely tailored to the individual's need.

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Care Provided by Bluebird Care Croydon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mandy Sparkes (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Croydon

  • Prices

  • From £34.45 per hour

Bluebird Care Croydon Reviews (52)

Total of 52, showing 21-40
9.8

Bluebird Care Croydon has a Review Score of 9.8 (9.812) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Croydon has 52 reviews.

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Review from Neil W (Son of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service is generally very good with friendly carers, who turn up on time and help my parents with anything they may need.
The only negative is it is difficult to get ad-hoc care, and there is a waiting list to increase or change the days/times of care. Probably an indication of how in-demand Bluebird
care is.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your positive comments, although our care service is in high demand, we will always try to accommodate additional support where possible.


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Review from Alan R (Client) published on 17 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a care recipient for nearly two months, to help me get washed and dressed daily. Each day a uniformed person has arrived, and each understands the procedure to be followed and is well qualified.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your lovely review.
Will will pass on your comments to our care team.


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Review from Diana L (Daughter of Client) published on 17 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with Bluebird.
Always helpful and polite staff.
Quick to respond to replies or queries.
Good communication and reporting from carers.
My mum's carer is a bubbly and great companion for my mum.
Very understanding.
Would highly recommend.

Reply from Dean Slade, Director at Bluebird Care Croydon

Many thanks for your lovely review; our care team will be so happy to hear your comments.


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Review from Wayne M (Friend of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the past 9-months, the engagement I have had with Bluebird has been exemplary and has always accommodated the requests that we have made on my friend's behalf.
We will continue to use your excellent services.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for taking the time to give this valuable feedback. Our staff will be please to hear this.


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Review from M L (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers treat my mother with dignity and respect. She feels safe and secure in their care. When dealing with managers, they always place my mother’s needs first. We are very satisfied with the service received.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your lovely comments; we will pass them on to our staff.


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Review from Pamela F (Daughter of Client) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been extremely impressed with the service supplied by the Bluebird carers. They are usually on time, and if delayed, they apologise. They are always cheerful, professional and try to brighten up my mother’s day. She is 93 and 9-months. My mother has never complained about any aspect
of her care. They are willing to put out the outside bins for collection the next day or to help with changing a sheet on the bed. My mother-in-law also had Bluebird carers for several years. They both looked forward to their visits. I knew that they were the best carers available for elderly people.

Reply from Dean Slade, Director at Bluebird Care Croydon

We are so glad to hear that our service is going so well, and we will pass on the lovely comments to our care staff. It will make their day.


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Review from A C (Husband of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Messages were not passed on having us unsure as to whether we were going to get cover on some dates. There appears to be a lack of planning re long travelling time for the carers up to half an hour travelling could be encountered to the client's loss. Carer turned up unexpectedly we were not advised
re day of arrival Sat or Sun

Reply from Dean Slade, Director at Bluebird Care Croydon

Sorry you have not received the outstanding service we expect to deliver. We aim to provide our care workers with adequate travel time to reach our customers in a timely manner. Our Care Manager will be happy to discuss any concerns you may have, please feel free to give us a call during office opening hours.


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Review from R E (Sister-in-law of Client) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-laws two carers are very professional, friendly, kind and experienced. They are a pleasure to welcome into the house and they do everything we ask. We are grateful.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for taking the time to review our service, we will pass on your compliments to our care staff.


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Review from E C (Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Bluebird carer did some shopping for me. She does this very efficiently and thoughtfully. It is always good to see her as she is bright and cheerful company and very helpful.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your review, we will pass this onto our care team.


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Review from G S (Granddaughter of Client) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I employed Bluebird Care Croydon in May 2020 during the coronavirus pandemic to look after my elderly Grandmother with Alzheimer's, as I was no longer able to give her showers. We were given a carer and she has been absolutely amazing! Nan is not an easy person to look after but her carer has never
been phased and looks after Nan with love and kindness. Nan even wakes up now earlier in the morning because she is so excited to see her carer. I cannot thank Bluebird Care Croydon enough for employing such wonderful carers and doing such a great job in placing them with their clients. Even when her carer was away, another carer looked after Nan as if she had always been caring for her before, meaning that I didn't have to worry one bit. Thank you for everything that you do!

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for sending the review we are pleased that you are happy with the service.


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Review from Victoria W (Daughter of Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice company to deal with.
Understood my mum's needs.
Took care to find the right carers.
Very happy with the service.

Reply from Dean Slade, Director at Bluebird Care Croydon

Many thanks for taking the time to send your lovely review.


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Review from M B (Client) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls are excellent. They come looking immaculate, always with a smile on their face and extremely friendly.
Without mentioning names some of them also ask if there is anything else they can help with while they are in the house.
I recommend them to everyone I think might need to use them.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your kind comments, we will pass these onto our care staff.


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Review from J G (Daughter of Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided wonderful carers who looked after our father until he passed away. Our father wanted to remain in his own home and with the support of Bluebird carers, he was able to do so. The company ensured regular carers who got to know him, as well as providing personal care, the carers
ensured his meals were his choice and that any tasks were carried out in the way he wanted. The carers were reliable, punctual, supported and kind. Our most sincere thanks to the team.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your kind words about our staff, it was a pleasure to be of service.


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Review from Carole H (Daughter of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers who come to help Mum with her eye drop medication twice a day and also, for companionship. Always appreciate their notes so I can check how she is as she has had a few falls recently, which she hasn't told me about! Office staff also very helpful, particularly if I have to
make changes at short notice due to hospital appointments etc. Would recommend.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your review, we will pass on your kind comments to our care staff.


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Review from Clive (Son of Client) published on 3 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service lived up to the high standards we'd experienced in previous dealings with Bluebird. The client is very pleased with the quality of attention she is receiving in assisting with her personal care, including the application of moisturising cream to parts of her body that she cannot reach.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for taking the time to give this review. We will pass on your comments to our care staff.


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Review from Cath T (Daughter of Client) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Croydon) provided us with a fantastic service. My father's health problems meant that we had to increase his care needs at very short notice. The manager and her colleagues in the office were very helpful and efficient. All the carers were excellent. I definitely recommend this company.

Reply from Dean Slade, Director at Bluebird Care Croydon

Thank you for your kind comments about our carers and office team.


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Review from Sarina H (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the girls have been very good at all times. I really liked a particular lady for the last 3 or more years but she left at the beginning of this month so now two ladies who come to me are good, except one wears very long nails. I don't mind but maybe not professional.

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Review from A S (Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the price for care goes up early, I hope the carers are rewarded. They are pleasant, friendly and helpful. Some are especially good but all are willing to learn. I have used Bluebird Care since 2014 and I could not manage without them.

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Review from E S (Husband of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are good and friendly.

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Review from Lorraine F (Wife of Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband's carer was a lovely woman and took very good care of him whilst I was able to get on with thing's or enjoy a much-needed break.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Bluebird Care Croydon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Bluebird Care Croydon is calculated as follows: ( (84 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 101 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Croydon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

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Venkat Balla

Job Title: Director

The owner and director, Venkat Balla, is involved in the day-to-day running of the business. Venkat comes from a background in management. Venkat has also had experience working in the health service in Watford, having worked for Watford General Hospital.


Venkat is passionate about customer service and delivering the best quality care to keep people in their own homes


Mandy

Mandy Sparkes

Job Title: Registered Care Manager

Joined: 2012

Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services. This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures.


Mandy is responsible for managing all office staff, recruiting care workers and providing training. She holds an NVQ 2 in team leadership, a certificate in risk assessment and is a Manual Handling and Medication trainer. Many years in customer service and complaint management has made Mandy passionate about delivering the highest quality service to make a significant difference to people’s lives.


Mandy has twice been a finalist in the Great British Care Awards for Registered Home Care Manager of the Year 2012 and 2014.


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