Bluebird Care Croydon

181 Brighton Road, South Croydon CR2 6EG
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9.8 52 Reviews
  • Bluebird Care Croydon, South Croydon
Bluebird Care (Croydon) provides a good old fashioned care in the home service to people in the Borough of Croydon.

It is an award-winning service with awards at the Great British Care Awards in 2015 and 2016, and highly commended at the Croydon Business Excellence Awards 2016.

The team provides a full range of care services from shopping and companionship to full personal care, including live-in care 24 hours per day, 365 days per year. The care offered at Bluebird Care (Croydon) is second-to-none and the company is proud to cultivate a supportive and responsive team with high personal standards and passion for exceptional service.

Staff are all skilled and trained to the highest standards and take pride in the care that they deliver giving customers the support to remain in the comfort of their own home.

Customers include those with learning disabilities, physical disabilities and dementia. Bluebird Care also provides services like post hospital care, respite care and end of life care.

Care plans are all completely tailored to the individual's need.

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Care Provided by Bluebird Care Croydon

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Mandy Sparkes (Registered Care Manager)

Funding & Fees Guide for Bluebird Care Croydon

  • Prices

  • From £34.45 per hour

Bluebird Care Croydon Reviews (52)

Total of 52, showing 41-52
9.8

Bluebird Care Croydon has a Review Score of 9.8 (9.812) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Croydon has 52 reviews.

Overall Experience

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  • 11
  • 1
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Review from H W (Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service arranged by Croydon Carer Support Centre. Very happy with the service. Lovely regular carer, very professional. No complaints at all.

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Review from Elizabeth H (Client) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all nice people and interact well with their clients. Sometimes too much and we run out of time to complete some tasks. Very good at handling recycling and rubbish. Would like them to do more in tidying the kitchen instead of leaving it all to me. Again this is a question of timing/focussing.

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Review from D M (Nephew of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Bluebird staff to be reliable and very professional in the services they provide. It is important to build a strong trust with those caring for loved family members and this is certainly the case with Bluebird. The carers are reliable and thorough in their duties and have become
friends to my Aunt. The level of care is extremely good and is much appreciated by the family. The office staff are equally efficient and friendly which makes dealing with them very easy. They do what they say they will do and always do their very best to assist. The management team also reflect these qualities and have been of great assistance, their expertise in the care of the elderly has been invaluable thank you. I would confidently recommend Bluebird to anyone in need of Home Care.

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Review from C W (Client) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care I receive is of a very high standard.

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Review from Barbara B (Daughter of Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Easy to communicate with, friendly, helpful and caring.

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Review from Michael B (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using this excellent service since January.

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Review from Philip V (Son of Client) published on 5 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the Bluebird Care Croydon team highly enough. From my first call asking if they could help, through the care planning and on through the care visits everything has been handled with compassion, professionalism and understanding.
Everyone we have been involved with through the journey
has been a great ambassador for their team and gone the extra mile to make sure that my mum has received the very best care and attention. Well done Bluebird!

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Review from I F (Client) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always helpful and friendly and on time, have formed a good relationship nothing too much trouble.

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Review from J C (Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Although I was not used to a daily visit Bluebird Care worked out quite well while my daughter was away in Australia for 10 weeks. My carer was cheerful and encouraging and did several small household jobs for me ie. help with laundry, hoovering, recycling waste.

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Review from D W (Client) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a live-in carer for 1 year.
I am completely satisfied and I am being well looked after.
I am 101 years old and am happy with the arrangement.
Everyone at the office has always been courteous, friendly and helpful.

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Review from Z S (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All aspects of care are very good and we are very satisfied.
Staff seem to have stabilised and this makes a lot of difference to our father who responds much better when visited by regular staff who he knows.

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Review from Laximan M (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer demonstrates her work experience and is caring, very patient and understanding to the client. Also very friendly and always happy when speaking to the client.

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Current Review Score: 9.8 (9.812)

Overview of Review Score

The Review Score of 9.8 (9.812) out of 10 for Bluebird Care Croydon is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.812 for Bluebird Care Croydon is calculated as follows: ( (84 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 101 Ratings = 4.812

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Croydon is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (2)

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Venkat Balla

Job Title: Director

The owner and director, Venkat Balla, is involved in the day-to-day running of the business. Venkat comes from a background in management. Venkat has also had experience working in the health service in Watford, having worked for Watford General Hospital.


Venkat is passionate about customer service and delivering the best quality care to keep people in their own homes


Mandy

Mandy Sparkes

Job Title: Registered Care Manager

Joined: 2012

Mandy joined Bluebird Care Croydon in July 2011 and brings with her many years of experience working in Health and Social Care. Her previous roles include Quality Assurance Officer and Compliance Officer. Mandy holds a certificate in Auditing for Compliance and has been responsible for ensuring the safe legal delivery of Residential and Domiciliary Care Services. This has resulted in excellent knowledge of the Care Standards Regulations, policies and procedures.


Mandy is responsible for managing all office staff, recruiting care workers and providing training. She holds an NVQ 2 in team leadership, a certificate in risk assessment and is a Manual Handling and Medication trainer. Many years in customer service and complaint management has made Mandy passionate about delivering the highest quality service to make a significant difference to people’s lives.


Mandy has twice been a finalist in the Great British Care Awards for Registered Home Care Manager of the Year 2012 and 2014.


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