Circle of Care Service

639 High Road, London N17 8AA
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9.8 9 Reviews
  • Circle of Care Service, London
Circle of Care Services supports people living in their own homes in and around the boroughs of North and East London: Hackney, Haringey, Enfield, and Waltham forest. They offer flexible and innovative care to older people and those with physical and learning disabilities.

Using person-centered approach, the skilled and experienced team create care packages that are tailored to the care needs, goals, lifestyle and preferences of each individual client. The team are passionate about enabling and empowering each client to live as they choose.

Support can include personal care, help with getting and out and about, preparing meals (including support to eat and drink) and administering medication, companionship and support with pursuing hobbies or work.

Whatever you find challenging, Circle of Care can help. Your timetable is built around you, so whether you’d like short daily visits, one or two full days a week or 24-hour, live-in care, the friendly team can find a solution that works for you.

Circle of Care Services also provides specialist care packages for people living with dementia, autism and learning disabilities, and people requiring end-of-life care. Staff are highly trained to manage difficult behaviours and work with clients loved ones to develop an effective care plan that keeps up with your changing needs.

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Care Provided by Circle of Care Service

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care Assessments

Good to Know

  • Owner
  • Circle of Care Service Ltd
  • Person in charge
  • Paulina Osei-Bonsu (Manager)

Funding & Fees Guide for Circle of Care Service

  • Prices

  • £19.00 - £23.00 per hour

Circle of Care Service Reviews (9)

9.8

Circle of Care Service has a Review Score of 9.8 (9.804) out of 10, based on 9 reviews in the last 2 years. Over all time Circle of Care Service has 9 reviews.

Overall Experience

  • 8
  • 1
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Date Published

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Review from Aili S (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff at COC are the perfect combination of professional and human, which is difficult to get at other agencies. Protocols are maintained always, but there is always feedback that makes the experience personalised and warm.

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Review from Sarah B (Daughter of Client) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care that the staff showed my mother was overwhelming. They took their time and showed great respect, even when things were very difficult. We couldn't have asked for more. My mother loved all who cared for her. The team worked together so well and became part of our family life without
being intrusive.

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Review from John B (Husband of Client) published on 8 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was dying of C.J.D diagnosed on October 2023. Circle of Care provided carers from week 2, instructed by palliative care. They started on the day the instruction was received, expanded to 2 carers 3 times a day 2 days later and later 24 hour care. The performance of all the carers was exemplary,
being very friendly to myself and very patient when my wife proved difficult. She declined rapidly from being able to walk (supported by the carers) to being bed bound. I cannot imagine caring being performed better!

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Review from Patricia B (Daughter of Client) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care received by my father has been nothing but perfection. The carers are highly trained to care and treat my father with nothing but dignity and respect. The carers always make sure that I am also included and updated with all aspects of care.
The office staff are also very supportive
and easily contactable. The carers are also from a Caribbean and African background, which makes them easily relatable. His carer makes his cultural food and is able to communicate with him in his dialect. I feel at peace with the team caring for my father and I will forever be thankful to them.

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Review from Androulla K (Daughter of Client) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy with the care service provided to our father from January 2023 to March 2023. The carers were usually punctual, pleasant and helpful. They treated our father with dignity and respect and were also lovely with our elderly mother, who has dementia. All the carers were sensitive to the needs
of our father and ensured he was clean and comfortable before leaving for their next visit. We have no complaints and would like to thank the care team for the excellent service provided.

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Review from Jane G (Wife of Client) published on 26 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the carers to be very reliable, they arrived at the agreed times. The care they gave my former husband was very thoughtful taking his specific needs carefully into consideration. He had complex and substantial care needs. The carers were respectful of his distressing situation and always consulted
him on what was helpful and most comfortable for him. The carers worked in close collaboration with both my husband and myself.

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Review from Irene A (Wife of Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers who came to look after my husband are amazing. I could not manage without them. Thank you.

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Review from Y B (Son of Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very helpful. They cared for my mum very well. They were on time. They assisted us when we needed. Thank you so much for everything.

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Review from Emily K (Granddaughter of Client) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I speak on behalf of all my family when I say that we couldn't be happier with my grandmother's care. Her carers always work with a smile and an infectiously positive attitude. We never feel like we are rushing but always shown an abundance of patience by taking the time to sit and chat with my grandmother.
They have become dear friends and it makes me so happy that my grandmother is treated with genuine care, personal interest and empathy. We cannot thank you enough.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Circle of Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Circle of Care Service is calculated as follows: ( (47 Excellents x 5) + (5 Goods x 4) ) ÷ 52 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Circle of Care Service is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Lord Dzakpasu

Job Title: Quality Assurance Officer

Joined: 2021

I have worked in the NHS environment for more than 4 years and currently working with Circle of care ensuring that we adhere to CQC guidelines, working in compliance with rules and regulations, ensuring staff are well trained and professional when working with clients.
My background in healthcare is related to qualifications acquired through academics: BSc in Biomedical Sciences and MSc Pharmaceutical Biotechnology.


Frequently Asked Questions about Circle of Care Service

What Type of Services does Circle of Care Service offer?

Circle of Care Service offers Home Care.

How many Carers does Circle of Care Service employ?

Circle of Care Service employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Circle of Care Service to verify any information. View our terms and conditions. Circle of Care Service has an Enhanced Service – more info.