Home Instead (Swansea & Carmarthenshire)

Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
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Top 20 award
9.9 148 Reviews
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their mission is to provide compassionate and reliable care that supports clients in maintaining their independence and comfort within their own homes. Clients are carefully matched to their own Care Professionals based on hobbies, personality and interests so they can enjoy their calls together.

Services include:

- Personal Care: Assistance with daily activities like bathing, dressing, and grooming.
- Medication Management: Ensuring timely and accurate medication administration.
- Companionship: Providing friendship and emotional support to reduce loneliness.
- Household Assistance: Help with light housekeeping, meal preparation, and shopping.
- Specialised Healthcare: Tailored support for individuals with dementia, physical disabilities, and other specific conditions.
- Live-in Care: Around the clock support giving you peace of mind.

Home Instead Swansea prides itself on the award-winning team of experienced and dedicated Care Professionals who are passionate about providing high-quality care. Personalised care plans are designed to cater to the individual needs and wants, to ensure they are able to live their life to the fullest where they feel safest, at home.

The 24/7 office hotline offers peace of mind to clients and their families, knowing that help is always just a phone call away. As a local provider, Home Instead Swansea deeply values the community and is dedicated to making a positive impact in Swansea.
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Care Provided by Home Instead (Swansea & Carmarthenshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Rosser (Care Manager)

Funding & Fees Guide for Home Instead (Swansea & Carmarthenshire)

  • Prices

  • Our bespoke care packages prices start from £27 (reduced night fee) and range to £34 per hour, which includes having your own carefully matched and regular Care Professional to assist you with whatever you need.


    Our live-in care service starts at £1750 a week, based on a 7 day working week. The exact price is determined by the complexity of care required and your location.

  • Our calls are a minimum of 1-hour, as we believe that quality care takes time.
    You will be carefully matched to your own Care Professional, who you will then stay with, giving you continuity.


    The hourly rate will vary depending on the complexity and location of the care package. During your initial phone consultation, you will be given the exact prices for your bespoke personal plan.

Home Instead (Swansea & Carmarthenshire) Reviews (148)

Total of 148, showing 21-40
9.9

Home Instead (Swansea & Carmarthenshire) has a Review Score of 9.9 (9.888) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Swansea & Carmarthenshire) has 148 reviews.

Overall Experience

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Date Published

148
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Review from Lesley P (Niece of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always found the care givers to be well matched to my aunties personality and as a result she develops a great friendship with them. Communication with management and office staff is very easy and response is fast. Wouldn't hesitate to recommend them.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for your kind words and for leaving this lovely review. I know your aunt has developed a great friendship with the Care Professionals and it is an absolute pleasure to support such a lovely family.


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Review from Neal E (Son of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have been cared for now for over 10 months. They have come to rely on the carer who visits every weekday morning and helps them start the day. While her primary responsibility is Dad, helping him through a period of illness with the morning routine, she has also been very kind with Mum giving
much-needed companionship and offering practical help with tasks too much for her limited mobility. We have been so lucky to find a professional and dedicated carer and this one is now firmly in place as a trusted friend. Her daily reports as to their welfare are ever so reassuring and inform the frequency of my visits and tasks. Thank you to the carer.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for taking the time to leave such a wonderful review, I know your care professional thinks the world of Mum and Dad and really enjoys her visits with them. We are the lucky ones to have such a lovely family on board with us.


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Review from Saran L (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looking for a befriending service for my Mum and just needed 4 x 1h slots a week. When I placed the initial request I had a call back within an hour, a meeting set up for the following week and care starting almost immediately. I have been extremely impressed with the level of organisation in
the office.
My mum has Vascular Dementia and Alzheimer's so is unable to give me exact details of the visits but appears to be very happy with them. I am very relieved to have an extra visit for her 4 times a week (alongside her care package organised by social services) to ensure she remains active, stimulated, well cared for and can remain in her own home.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for sharing your positive experience with Home Instead as your feedback is invaluable to us. We are delighted to hear that Mum is happy and enjoys her visits with her Care Professional and she is able to remain in her own home.


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Review from Ann G (Niece of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt, who is 100 plus years of age, had to go into respite care after a fall in her bungalow.
Despite being of sound mind and very independent, she agreed that she needed a care package in place before she returned home. Following a number of phone calls to various care agencies we were very impressed
with the response we had from ‘Home Instead’. I was particularly impressed that they visited us both in the care home and included her in the assessment of her needs. They also visited us on the day she returned to her home to do a risk assessment and introduce her to one of the carers.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for taking the time to leave such a lovely review. Myself alongside the care staff have appreciated all the love and support that you have given us. It is a real pleasure to look after your aunt.


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Review from J M (Niece of Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff at the office very easy to deal with. The manager was very knowledgeable and during the initial meeting was very helpful in translating our concerns into the practical care that we were looking for. My aunt enjoyed the visits and found the service very helpful. We wanted help with
meal prep and a bit of social contact for my aunt who lives alone. The carer was able to chat to her and prepare lunch in her 1-hour slot. She also left some prepared food for the evening and lunch the following day, so we knew that my aunt was covered for that time. I particularly found it helpful that the carer would upload a report of the visit to the portal that I could read, given we do not live nearby, so I could address any small issues if they came up. If it were not for the fact that my aunt is moving nearer to us, we would be continuing quite happily with Home Instead. I have no hesitation in recommending Home Instead to others.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words and for leaving such a lovely review, we are really grateful for your feedback. It has been an absolute pleasure to support such a lovely family and we will be sorry to see her leave. I know your aunt will benefit greatly from moving closer to you and we wish you all the best for the future.


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Review from T F (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care service really pleased.
Compassionate caring staff.
Get a lot done in a short time and have time to chat on a personal level. Having a positive impact on family members' recovery.
Management staff are excellent and efficient with communication.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for your kind words and for leaving this review, it is an absolute pleasure to support such a lovely family.


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Review from Jane P (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy with the once-a-week visit for 2 hours. Mum has been receiving care for 2 1/2 years. Initially, the visit was to take Mum grocery shopping to get her out once a week. But as things have progressed the visit is now used to do housework, receive groceries and companionship. Mum likes
the different carers, they are friendly and helpful.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for taking the time to leave such a lovely review, your feedback is invaluable to us. We are pleased that mum is happy with the service.


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Review from C M (Daughter of Client) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for a few months now and their service, standard of care and the friendliness of the carers and administrative staff have been excellent on all levels.
In particular they have been able to sometimes meet our needs at short notice and have been very supportive during
difficult times and situations which can arise at times.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words and taking the time to leave such a wonderful review. We are so pleased to hear that you are more than satisfied with our service, our team are committed to delivering a high quality of care and your feedback is a great testament to Home Instead.


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Review from C W (Daughter of Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the lady who comes to keep her company twice a week in the evenings. We are now extending this to three times a week for two hours at a time. The lady is polite, interested in what my mother's been doing that day, etc., and always makes sure that my mother has tea, biscuits,
cake etc. before she leaves.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for taking the time to share your experience with Home Instead, we are delighted that you have extended your evening visits as I know the Care Professional looks forward to her visits with Mum. It is a pleasure to support such a lovely family.


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Review from Heather D (Sister-in-law of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is only two weeks since my sister-in-law started receiving care from Home Instead but she seems happy with the care she is receiving and we receive good communication from the carers when matters arise. As we don't live locally to our relative receiving the care we are dependent on what she can remember
about her care which sounds good. Anything we have asked for to be included in her care appears to be carried out and the company's ability to take my sister-in-law to appointments is extremely helpful.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

We are so pleased that your sister-in-law is happy with the care she is receiving, I know the Care Professional's look forward to their visits with her. Thank you for taking the time to leave this wonderful review we are extremely grateful.


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Review from F N (Daughter of Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service. I am happy with the companionship my mum is getting, it is making a positive difference to her. The caregiver is great and her and Mum are getting on very well. They laugh a lot and Mum can talk about her memories from a long time ago. Mum’s cognitive decline is slowly becoming more
apparent but she is happy!

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for your kind words, I am not only speaking on behalf of myself but also the Care Professional when I say it is a pleasure to support mum as the hour is always spent laughing and reminiscing over old times.


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Review from Wayne G (Son of Client) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is running smoothly so far, Mam is very happy and seems to get on well with all the caregivers she has met. Caregivers have always been on time and provide all services as discussed beforehand, we are both very pleased.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for taking the time to write this lovely review, we really are pleased that mum is happy and you are both finding that the service is going really well.


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Review from Brenda J (Husband of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been everything we could wish for. The carer has been prompt, has always asked what extra services we would like her to do and has carried them out efficiently and pleasantly. Nothing has been too much trouble.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for taking the time to leave such a lovely 5-star review, we are so glad to hear that the service is everything that you could wish for.


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Review from H L (Client) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault Home Instead, they are great. The staff I see are amazing. They are extremely hard-working, helpful, knowledgeable and easy to get along with. There is excellent continuity of care. If I have a problem for example if I need to change my hours on a particular day, I can contact the office
and speak to someone who deals with it promptly. I have been with other care companies previously, but never have I had such great continuity, approachable staff and diligent care as I get from Home Instead now.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

What a lovely review! Thank you so much for your kind words, it is an absolute pleasure to have you on board with ourselves. We are thrilled to hear that you enjoy spending time with the team as we know they look forward to spending time with you.


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Review from David S (Son of Client) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step mother has settled in excellently with each of the three carers assigned to her. She looks forward to their visit every day. The quality and communication is excellent and we are both very happy with the service.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Many thanks for your lovely review, I am glad that your step mother looks forward to her Care Professionals visiting and you are both happy with the service that we provide. I know the staff are very fond of your step mum and have built up a lovely relationship with her.


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Review from C W (Daughter-in-law of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead replied to my husband's query for in-home care very promptly. Within less than a week my mother-in-law had the required care in situ. We now have a small team of carers looking after my mother-in-law three times a day, seven days a week, and she is extremely happy and comfortable with the
care she is receiving. We consider ourselves extremely lucky to have found such a professional, efficient and caring in-home care provider.

Reply from Kate Webb, Marketing Manager at Home Instead (Swansea & Carmarthenshire)

Thank you so much for taking the time to share your experience with Home Instead. We are delighted to hear that we were able to respond promptly to your husband's query and swiftly arrange the necessary care for your mother-in-law. It's heart-warming to know that she is very happy and comfortable with the dedicated team of carers attending to her needs.


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Review from Mark S (Son of Client) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has done everything we've asked for and cooked delicious meals for my parents. We leave a note on the fridge with what to cook and my parents are happy with their meals. They also like her very much.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for taking the time and leaving this lovely review, it is an absolute pleasure to support your parents


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Review from Mike B (Son of Client) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a client for just under a year, I cannot thank enough the carers and all support and office staff for their care, support and compassion looking after Dad. Any changes or extra assistance required was always dealt with efficiently and professionally, we recently needed to alter certain
arrangements over the Christmas period which contact was easily available and changes were made with no fuss at all. Dad's condition has changed, which now requires admittance to a care home. I would highly recommend their services to anyone who finds themselves in need of care.

Reply from Kate Webb, Marketing Assistant at Home Instead (Swansea & Carmarthenshire)

Thank you so much for taking the time to share your feedback. It's been our privilege to care for your father over the past year. We're truly grateful for your kind words about our carers, support staff, and office team. We understand that adapting to changes can be challenging, especially during the holiday season, and we're delighted to hear that our team was able to assist you. We wish Dad all the best!


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Review from M D (Daughter of Client) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the level of care and support provided by Home Instead. All the carers have been punctual, friendly and helpful, building good relationships with mum. Access to the online care log is invaluable, particularly as we live away.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

We are incredibly grateful to you for taking the time to leave such a lovely review, it is a pleasure to support Mum and I know she is thought of very fondly not only by ourselves but all the staff that visit also.


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Review from Harry S (Son-in-law of Client) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Your staff are loving and caring, you can sense that for them this is a labour of love. No request is too much, and the skill with which carers are paired with the client is nothing short of amazing. My father-in-law has dementia and can be quite difficult at times, but his carer has managed to bring
him out of himself. We could not be more happy.

Reply from Lisa Rosser, Registered Care Manager at Home Instead (Swansea & Carmarthenshire)

Thank you for your kind words and your time for leaving this lovely review. I know staff have thoroughly enjoy their visits so far and thank you for entrusting ourselves with your dad-in-law, we are here to support both in every way that we can.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Home Instead (Swansea & Carmarthenshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Home Instead (Swansea & Carmarthenshire) is calculated as follows: ( (311 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 349 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Swansea & Carmarthenshire) is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (25)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Home Care Providers Wales 2024

Recipient: Home Instead (Swansea & Carmarthenshire)

Date: Friday 31 May 2024 More details

5-Star Employer Award

Recipient: Home Instead (Swansea & Carmarthenshire)

Date: Monday 01 Jan 2024 More details

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Meet the Team (10)

Ben

Ben Ruddle

Job Title: Franchise Owner

Joined: 2009

Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.

Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.

Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.

Recognizing Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.

... Read more
Lisa

Lisa Rosser

Job Title: Registered Care Manager

Joined: 2015

Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.

With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.

Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.

Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care, by highly-trained Care Professionals who can help promote their well-being and independence.

Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.

... Read more
Malgorzata 'Margaret'

Malgorzata 'Margaret' Warzycha

Job Title: Finance Officer

Joined: 2013

Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.

In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.

Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.

... Read more
Kate

Kate Webb

Job Title: Marketing Manager

Joined: 2021

Kate became a member of our team in March 2021, bringing with her a fresh perspective after graduating from Swansea University the previous year. With academic credentials in Business Management and Marketing, she holds both Bachelor's and Master’s degrees in these fields.

Her entry into the care sector was not only professional but deeply personal. Kate's motivation stems from her first-hand experience assisting her parents in caring for her grandad, who battled Vascular Dementia. Witnessing the impact on her family highlighted the significance of quality care and Dementia awareness, leading her to choose Home Instead.

Within Home Instead Swansea, Kate's role encompasses diverse responsibilities, including Marketing, Community Engagement, and Recruitment. She cherishes the opportunities her position provides to explore Swansea, meet individuals from various backgrounds, and contribute to the community. Currently, Kate runs our Memory Cafe and Tech Course for Seniors. Excitingly, she has plans to expand our offerings by introducing a walking group in the near future.

... Read more
Clive

Clive Cremin

Job Title: General Manager

Joined: 2022

Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.

Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.

Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.

As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.

... Read more
Glycelle

Glycelle Melocotones

Job Title: Office Coordinator

Joined: 2023

Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.

In 2018, Gly graduated from Centre Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organizations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.

Within Home Instead, Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.

... Read more
Gemma

Gemma Phillips

Job Title: Senior Care Professional

Joined: 2022

Gemma began her career as a hairdresser before realising she wanted to care for people on a deeper level. This led her to join Home Instead in the summer of 2022 as a Care Professional.

Gemma quickly settled into her new role, becoming a favourite among her regular clients. Her ability to learn quickly and perform well under pressure earned her a place on the On-Call Team, supporting our clients and Care Professionals on the 24-hour office helpline.

Recently, Gemma transitioned to the office as a Senior Care Professional. In this role, she assists the office team with monitoring the phones and conducts service reviews to ensure our clients are satisfied with the service.

... Read more
Naomi

Naomi Howells

Job Title: Trainer

Joined: 2022

Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.

... Read more
Ffion

Ffion Dunning

Job Title: Scheduler

Joined: 2024

Ffion holds a degree in Psychology and brings over five years of experience working in supported accommodation as a Senior Support Worker and Social Prescriber in Gloucestershire. Passionate about mental health and well-being, Ffion is dedicated to empowering individuals to lead fulfilling lives. Her compassionate approach and commitment to making a difference inspire her work in helping others achieve their personal and emotional goals.

... Read more
Jodi

Jodi Firth

Job Title: Deputy Care Manager

Joined: 2025

Jodi joined the Home Instead Swansea team in 2025, with an impressive 8 years of experience in domiciliary care. Previously, she served as a highly trained tradesman in the Armed Forces for 13 years.

Her professional background includes expertise in welfare care, health and safety, manual handling, first aid, wellbeing, inspecting, auditing, discipline, and management. Jodie consistently sets high personal standards and ensures 100% compliance with legislation and policies for every task at hand.

Jodie is extremely passionate about helping others achieve their potential and firmly believes that she can make a positive difference in their lives.

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