Home Instead (Swansea & Carmarthenshire)

Home Instead Swansea, Unit 1, Kingsway Industrial Estate, Fforestfach, Swansea SA5 4DL
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Top 20 award
9.9 148 Reviews
Home Instead Swansea is committed to delivering outstanding home care services designed to meet the unique needs of each individual across Swansea and West Wales (Carmarthenshire). Based in Swansea, their mission is to provide compassionate and reliable care that supports clients in maintaining their independence and comfort within their own homes. Clients are carefully matched to their own Care Professionals based on hobbies, personality and interests so they can enjoy their calls together.

Services include:

- Personal Care: Assistance with daily activities like bathing, dressing, and grooming.
- Medication Management: Ensuring timely and accurate medication administration.
- Companionship: Providing friendship and emotional support to reduce loneliness.
- Household Assistance: Help with light housekeeping, meal preparation, and shopping.
- Specialised Healthcare: Tailored support for individuals with dementia, physical disabilities, and other specific conditions.
- Live-in Care: Around the clock support giving you peace of mind.

Home Instead Swansea prides itself on the award-winning team of experienced and dedicated Care Professionals who are passionate about providing high-quality care. Personalised care plans are designed to cater to the individual needs and wants, to ensure they are able to live their life to the fullest where they feel safest, at home.

The 24/7 office hotline offers peace of mind to clients and their families, knowing that help is always just a phone call away. As a local provider, Home Instead Swansea deeply values the community and is dedicated to making a positive impact in Swansea.
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Care Provided by Home Instead (Swansea & Carmarthenshire)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Rosser (Care Manager)

Funding & Fees Guide for Home Instead (Swansea & Carmarthenshire)

  • Prices

  • Our bespoke care packages prices start from £27 (reduced night fee) and range to £34 per hour, which includes having your own carefully matched and regular Care Professional to assist you with whatever you need.


    Our live-in care service starts at £1750 a week, based on a 7 day working week. The exact price is determined by the complexity of care required and your location.

  • Our calls are a minimum of 1-hour, as we believe that quality care takes time.
    You will be carefully matched to your own Care Professional, who you will then stay with, giving you continuity.


    The hourly rate will vary depending on the complexity and location of the care package. During your initial phone consultation, you will be given the exact prices for your bespoke personal plan.

Home Instead (Swansea & Carmarthenshire) Reviews (148)

Total of 148, showing 141-148
9.9

Home Instead (Swansea & Carmarthenshire) has a Review Score of 9.9 (9.888) out of 10, based on 59 reviews in the last 2 years. Over all time Home Instead (Swansea & Carmarthenshire) has 148 reviews.

Overall Experience

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Date Published

148
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Review from Tim D (Son of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided outstanding support for both my parents for the past 5 or so years. Both office staff and caregivers have been consistently thorough, helpful, professional and above all else, very caring and supportive. To be highly recommended.

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Review from D M (Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer takes me to the bank and to the surgery. He loves weekly shopping at the local co-op shop and he supervises when I shower.

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Review from Lesley C (Daughter of Client) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is finding it difficult to adjust to Alzheimer's. He gets frustrated and he is lonely since his wife died earlier this year. He cared for my mum for 5 years. His life is now empty. The local authority carers are good but can't spend time with dad, chatting and reassuring him about his worries which
are frequent. The Home Instead carers spend time getting to know him helping him prepare a meal if necessary and doing little jobs like cleaning with him. They make him feel useful and help fill the massive gap that my mum's death left. They chat about his life and look at family photos. They also make shopping lists and shop if required.

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Review from Sarah E (Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently went to Bournemouth on holiday and Home Instead helped me to do this. I really like the people who visit me, they're my friends.

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Review from Gerald S (Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent

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Review from Yvonne I (Daughter of Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The person conducting the review dealt with me and my dad in a professional and caring way. All the questions and fears that I had for my dad, were listened to and I felt that I could be put at ease knowing that everything my dad required was put in place for him. When you are relying on help to look
after someone you love very much, is carried out in the way you would do yourself, puts your mind at rest, I am very grateful for that, and thanks to the caregivers from myself and dad.

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Review from Ceri D (Daughter of Client) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic service, all carers that have been assigned to my parents are lovely, kind people. They go over and above to help them. My parents carer is amazing, so thoughtful. I don't know where we'd be without them!

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Review from Dora C (Client) published on 2 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a carer has made a great difference in my peace of mind, help with shopping, cooking, paperwork etc. My carer provides friendship, company, therapy, I look forward to her visits - we laugh a lot.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Home Instead (Swansea & Carmarthenshire) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 59 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Home Instead (Swansea & Carmarthenshire) is calculated as follows: ( (311 Excellents x 5) + (37 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 349 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Swansea & Carmarthenshire) is based on 59 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (25)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Home Care Providers Wales 2024

Recipient: Home Instead (Swansea & Carmarthenshire)

Date: Friday 31 May 2024 More details

5-Star Employer Award

Recipient: Home Instead (Swansea & Carmarthenshire)

Date: Monday 01 Jan 2024 More details

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Meet the Team (10)

Ben

Ben Ruddle

Job Title: Franchise Owner

Joined: 2009

Residing in Bridgend with his wife and children, Ben is dedicated to forging community connections and identifying individuals in need of our support. His academic background in Accounting at Lancashire University laid the groundwork for a multifaceted career, including financial consultancy and property investment.

Ben's motivation to begin operating in the care sector began following a poignant personal experience — witnessing the inadequate care available to his 98-year-old grandfather living with dementia, an area of expertise for Home Instead. Ben was most displeased by the task-oriented approach to care, as he strongly believed in the need to recognise clients as individuals and provide high-quality, compassionate care.

Motivated by a desire to redefine care standards, Ben established a Swansea branch of Home Instead. Here, the emphasis lies in person-centred care meticulously crafted to meet each client's unique needs and desires.

Recognizing Home Instead's unparalleled commitment to compassion and individualised care, Ben was drawn to its distinctive approach, where service quality takes precedence above all else.

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Lisa

Lisa Rosser

Job Title: Registered Care Manager

Joined: 2015

Lisa started with Home Instead Swansea as a Care Professional back in 2015, before progressing to join the office team as a scheduler.

With a vast understanding of elderly care, Lisa has gained invaluable expertise through a five-year dedication to supporting her grandad, who battled Vascular Dementia, followed by an additional eight years working within the care industry.

Lisa's journey began at Home Instead Swansea in 2015, where she joined us as a Care Professional. She swiftly progressed to become a scheduler within a year. Presently, as the registered Care Manager, Lisa is committed to ensuring that our clients experience comprehensive support and an unwavering sense of safety within the familiarity of their own homes.

Embracing the ethos of Home Instead, Lisa is driven by the belief that keeping clients in their beloved homes for as long as possible is of the highest importance if that's what they choose. Her passion lies in creating an environment where individuals receive compassionate care, by highly-trained Care Professionals who can help promote their well-being and independence.

Lisa holds her level 2, 3, and 5 in Health and Social Care, as well as ILM Level 3 and Mental Health Awareness for Managers qualifications.

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Malgorzata 'Margaret'

Malgorzata 'Margaret' Warzycha

Job Title: Finance Officer

Joined: 2013

Margaret's commitment to delivering exceptional care traces back to her time caring for her mother in Poland. It was this experience that motivated Margaret to align her financial expertise with her passion and to join Home Instead Swansea.

In 2013, Margaret brought her extensive financial experience, from roles in both the UK and Poland, to our team. Her professional journey includes collaborating with numerous small businesses, handling account preparations and payroll responsibilities. Margaret enjoys a busy finance department and appreciates the variety it offers.

Margaret works for us on a part-time basis, dedicating her Thursdays and Fridays to supporting both the Swansea and Neath branches.

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Kate

Kate Webb

Job Title: Marketing Manager

Joined: 2021

Kate became a member of our team in March 2021, bringing with her a fresh perspective after graduating from Swansea University the previous year. With academic credentials in Business Management and Marketing, she holds both Bachelor's and Master’s degrees in these fields.

Her entry into the care sector was not only professional but deeply personal. Kate's motivation stems from her first-hand experience assisting her parents in caring for her grandad, who battled Vascular Dementia. Witnessing the impact on her family highlighted the significance of quality care and Dementia awareness, leading her to choose Home Instead.

Within Home Instead Swansea, Kate's role encompasses diverse responsibilities, including Marketing, Community Engagement, and Recruitment. She cherishes the opportunities her position provides to explore Swansea, meet individuals from various backgrounds, and contribute to the community. Currently, Kate runs our Memory Cafe and Tech Course for Seniors. Excitingly, she has plans to expand our offerings by introducing a walking group in the near future.

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Clive

Clive Cremin

Job Title: General Manager

Joined: 2022

Clive joined the Home Instead Swansea team in January 2022 as a General Manager with impressive experience.

Before working with Home Instead, Clive served in the Royal Air Force for over 20 years as an Operations and Logistics Manager. It was then he made the move into the care industry, as he excelled in his new role as a senior manager for a social care company in the Vale of Glamorgan.

Clive enjoys working closely with the Office team on finding creative ways to develop our approach to business, so we can stand out from the crowd and provide the highest quality of service and care for our valued clients.

As a keen advocate of continued professional development, Clive is currently studying for a Master of Business Administration in Leadership at the University of Lincoln.

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Glycelle

Glycelle Melocotones

Job Title: Office Coordinator

Joined: 2023

Gly, a seasoned Human Resources Generalist, seamlessly joined the Home Instead Swansea team in 2023, bringing with her an impressive track record of HR expertise.

In 2018, Gly graduated from Centre Escolar University with a Bachelor of Science in Psychology, furthering her academic accomplishments by successfully passing the 'Human Resources Associate exam in 2021. Armed with this knowledge, she started her professional career by contributing her skills to multiple Knowledge Process Outsourcing (KPO) and Retail organizations in the Philippines. Gly played a pivotal role in managing day-to-day HR operations.

Within Home Instead, Swansea, Gly's responsibilities extend to overseeing day-to-day tasks vital for the smooth operation of office functions. Utilising her recruitment background, she plays a key role in screening and selecting new job applicants, contributing significantly to the growth and success of our expanding team.

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Gemma

Gemma Phillips

Job Title: Senior Care Professional

Joined: 2022

Gemma began her career as a hairdresser before realising she wanted to care for people on a deeper level. This led her to join Home Instead in the summer of 2022 as a Care Professional.

Gemma quickly settled into her new role, becoming a favourite among her regular clients. Her ability to learn quickly and perform well under pressure earned her a place on the On-Call Team, supporting our clients and Care Professionals on the 24-hour office helpline.

Recently, Gemma transitioned to the office as a Senior Care Professional. In this role, she assists the office team with monitoring the phones and conducts service reviews to ensure our clients are satisfied with the service.

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Naomi

Naomi Howells

Job Title: Trainer

Joined: 2022

Naomi joined the Home Instead team as a Care Pro in April 2022 after spending a decade working in the restaurant industry. Seeking a career change, she came across positive reviews about Home Instead, praising it as a great place to work. Once on board, Naomi quickly discovered a genuine passion for the work and found it to be incredibly rewarding. Later, she transitioned to the office team as a trainer, where she now trains new Care Professionals.

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Ffion

Ffion Dunning

Job Title: Scheduler

Joined: 2024

Ffion holds a degree in Psychology and brings over five years of experience working in supported accommodation as a Senior Support Worker and Social Prescriber in Gloucestershire. Passionate about mental health and well-being, Ffion is dedicated to empowering individuals to lead fulfilling lives. Her compassionate approach and commitment to making a difference inspire her work in helping others achieve their personal and emotional goals.

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Jodi

Jodi Firth

Job Title: Deputy Care Manager

Joined: 2025

Jodi joined the Home Instead Swansea team in 2025, with an impressive 8 years of experience in domiciliary care. Previously, she served as a highly trained tradesman in the Armed Forces for 13 years.

Her professional background includes expertise in welfare care, health and safety, manual handling, first aid, wellbeing, inspecting, auditing, discipline, and management. Jodie consistently sets high personal standards and ensures 100% compliance with legislation and policies for every task at hand.

Jodie is extremely passionate about helping others achieve their potential and firmly believes that she can make a positive difference in their lives.

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