Lougher Home Care Ltd

Flat 3 Bell House, The Square, Undy, Caldicot NP26 3HY
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9.5 8 Reviews
  • Lougher Home Care Ltd, Caldicot
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Care Provided by Lougher Home Care Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Lougher Home Care Ltd
  • Person in charge
  • Sadie Lougher (Owner/Manager)

Funding & Fees Guide for Lougher Home Care Ltd

  • Prices

  • 15 minutes- £11.40
    30 minutes- £17.68
    45 minutes- £23.58
    60 minutes- £29.47
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Lougher Home Care Ltd Reviews (8)

9.5

Lougher Home Care Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Lougher Home Care Ltd has 8 reviews.

Overall Experience

  • 7
  • 0
  • 0
  • 0
  • 1

Date Published

8
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0
5
3

Review from Linda P (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding by all of the staff from Carer's to Administration.
Very happy with everyone's efforts.
Certainly now have peace of mind that Mum is getting all the help she can. Keep up your brilliant work.

Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd

Thank you for the feedback, we are pleased to hear Mum is happy with her care.


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Review from Brian D (Son of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had home care from Lougher for over 7 years and their service has been excellent, The carers are a friendly, lively and effective team. They have helped with her personal care with sensitivity, respect and dignity while also having a laugh with her. They have also helped with her meals
and drinks to try to ensure she keeps up her intake. Their timing is generally very good, despite the regular traffic problems in our area. Their organisation and planning for major public holidays such as Christmas is done well in advance to ensure that whatever service is needed is maintained. The office and supervisory staff have been very good to deal with and very supportive. Our relationship with them and with the carers has been excellent. They have kept us informed of any issues when we have been away on holiday and also as needed when at home in the same town as my mother. We could not improve on their service.

Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd

Thank you for such a lovely review, your feedback will be passed to the team.


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Review from Anne L (Wife of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lougher Home Care is an excellent home care company. The carers are very professional, well-trained and compassionate and they have a very good understanding of my husband and his care needs. They frequently go above and beyond and their cheerful demeanour really brightens up my husband's day. I have
been very impressed by the way in which the managers support their staff and show genuine concern for their well-being.


Communication between the family of the client and the management is very good too and the managers will come and do a shift from time to time, to monitor standards of care so that we are able to get to know them. Lougher's care also extends to the family of the client and I have been very grateful for their support when unexpected circumstances have arisen which might otherwise have impacted my husband's situation. Moreover, they always ask how I am coping, which I greatly appreciate. All in all, an excellent company, which I would recommend unreservedly.


Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd

Thank you Anne, we appreciate your wonderful feedback.


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Review from Jacqueline H (Daughter-in-law of Client) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are fantastic. We could not support my father-in-law to remain in his own accommodation without their hard work and kindness. We know he looks forward to the staff calling in as they are friendly and happy and we know they are well trained and professional. As a family, we are very pleased
with the standard of care received and feel reassured that all staff would let us know of any concerns they had immediately.

Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd

Thank you we will pass this wonderful feedback on to the team.


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Review from Rita R (Daughter-in-law of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always helpful, friendly and caring with both of my elderly in-laws. I couldn't ask for a better company to be looking after them. They are clean and methodical in their working and leave the property in good order on departing. Usually on time and seem to get through a lot in the short
time they are there.

Reply from Sadie Lougher, Owner/Manager at Lougher Home Care Ltd

Thank you for your lovely feedback, we will pass this onto the carers.


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Review from Christopher B (Client) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Home Care in the community, is so important and doesn't get much publicity, it's something I thought I would never need but I cannot manage without it. Lougher Home Care Ltd gives a tremendous service to the community, I have it four times a day seven days a week. The staff are very well trained
and have a continued an ongoing programme in place especially risk assessment with the equipment that they use also have a great knowledge of the patient's medication.
Apart from the care that they give they also have a sympathetic ear and will always take time to listen to what the patient has to say.
Another important thing I find essential, the owner and senior management are fully aware of how the staff are coping and quite regularly will do a shift themselves to make sure the standard of care is given at all times. It is a known fact in some industries senior management don't have a clue what's going on below them, this is where Lougher lead the way.

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Review from S W (Next of Kin) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Leadership is a big problem in this care agency, staff are kind and attentive but lack guidance and support.
Client advance care plans and end of life wishes are ignored by the manager who prioritises the rota over person-centred care.

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Review from Vince R (Client) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lougher are by far the best care company around (I live in the Caldicot area in South Wales).
Nothing is too much trouble, they always ask how the patient and spouse are and do not leave when their time is up. They leave when they feel everything has been completed and that the client doesn’t need
anything more and always ask if it’s ok to leave now that the client is as comfortable as they can be.
I wouldn’t hesitate to recommend Lougher home care to anyone, regardless of their condition.
They are very well trained, escalate back to the management team when needed.
Many times the various carers have gone well beyond their remits and help in any way they can.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Lougher Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Lougher Home Care Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lougher Home Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (1)

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Frequently Asked Questions about Lougher Home Care Ltd

What Type of Services does Lougher Home Care Ltd offer?

Lougher Home Care Ltd offers Home Care.

How many Carers does Lougher Home Care Ltd employ?

Lougher Home Care Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lougher Home Care Ltd to verify any information. View our terms and conditions. Lougher Home Care Ltd has a Basic Service – more info.