Belong at Home Macclesfield

Kennedy Avenue, Macclesfield SK10 3DE
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9.8 39 Reviews
  • Belong at Home Macclesfield, Macclesfield
Choose Belong at Home Macclesfield as your home care provider, and you'll be sure to receive the support that you need, when you need it.

The same friendly faces can visit you every day, trained to go the extra mile for you and find a way to make your requests possible. Through personal care and companionship, they support you to continue living in your own home and community. They offer expert support with daily living and medication and staff can also assist with general domestic chores and help you to attend appointments or go out for leisure. Their expertise in supporting people with dementia can also help to alleviate stress and promote your general well-being.

More and more people are turning to Belong at Home Macclesfield to enable their loved ones to enjoy a trusting relationship with their support team and feel confident and secure in their care.

Areas covered: Covering Alderley Edge, Macclesfield, Prestbury and Wilmslow.

Belong is a values-based, not-for-profit organisation, founded on their vision that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

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Care Provided by Belong at Home Macclesfield

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Karen Burgess (Area Manager)

Funding & Fees Guide for Belong at Home Macclesfield

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £24.75 for 30 minutes
    •   £31.13 for 45 minutes
    •   £37.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Macclesfield Reviews (39)

Total of 39, showing 21-39
9.8

Belong at Home Macclesfield has a Review Score of 9.8 (9.818) out of 10, based on 11 reviews in the last 2 years. Over all time Belong at Home Macclesfield has 39 reviews.

Overall Experience

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Review from Denise N (Daughter of Client) published on 10 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong stepped in quickly and efficiently when my father came out of hospital. We had named carers so we knew who to expect and this helped to provide continuity of care as well as a familiar face under the mask. The carer went beyond the call of duty to provide a surprise meal for Dad. I felt reassured
that everything was in hand with other jobs done in the house ie bins out, washing done etc. It was the quiet efficiency that impressed me the most plus excellent service. They also have a flexible time provision. I can thoroughly recommend them, plus it eases the transfer to a Belong care home if needed.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thanks so much for this feedback. It's been a privilege to support your father and we're delighted to hear our service is living up to expectations. Your comments will be much appreciated by the team.


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Review from Lindsay V (Daughter of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

‘Belong at Home’ have given a first class service over the 8 months that Mum has been receiving care visits from them. We are all extremely grateful for everything their lovely staff have done for her over this time - there is absolutely no doubt that their support played a very big part in allowing
her to settle in quickly and feel comfortable and happy at Belong after a move of 500 miles! It has been really heart-warming for us to watch her confidence return and see all the improvements in both her physical and mental well-being.
Mum has said how much she has enjoyed getting to know everyone and especially the carers she has seen most regularly as she feels they have become like friends. For my part I have really appreciated their adaptability and ‘nothing is too much trouble’ attitude plus also feel that the 6-monthly review offers a very useful opportunity to make any adjustments. I would definitely recommend them for their professionalism, friendliness and level of care.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide this feedback for Belong at Home Macclesfield. It means a great deal to the team during this difficult time and we are so pleased to hear your mum is happy and settled.
Thank you for choosing Belong.


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Review from Gloria S (Daughter-in-law of Client) published on 27 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently left the hospital after treatment for a fall in her flat and as a result, has needed extra care visits.
This was arranged quickly and efficiently by the Belong at Home staff, and she is getting first-class regular visits, which are important in this current climate.
The personal care given by your visiting staff is second to none, and she looks forward to every home visit.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this feedback for Belong at Home Macclesfield. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Macclesfield.


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Review from Fiona G (Daughter of Client) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum started to use Belong at Home when living independently at home became difficult for her. We researched various care options and feel that in terms of Mum’s care using Belong at Home Macclesfield was the best decision Mum and we made.
Care from the team was outstanding. Carers were trained to
a high standard and carried out their duties and personal care to the same high standard. They were kind, compassionate, caring, communicative, supportive and would go the ‘extra mile’ in ensuring Mum was comfortable and content. Any problems were dealt with not only as they arose, but also anticipated and built into changes in Mum’s care plan. Mum, and we as family, were involved and engaged in reviews of her care. Mum looked forward to visits from her carers, feeling comfortable with them to the point where she felt able to share her particular wit and sense of humour, which was appreciated by all.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of Belong at Home Macclesfield. Our staff will be most touched to read this. It means a great deal to our Belong at Home teams to read your comments and I will ensure they are shared with everyone. Thanks again for choosing Belong at Home Macclesfield.


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Review from Fiona S (Daughter of Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Belong at Home to be a professional, caring service provider. They understood the support my father needed and identified issues I had not thought about, this not only helped my father but me as well. They provided caring and understanding support and left clear comments on the service provided
at each visit, this reduced my worry and related stress. I also found that communication between us was excellent ensuring the best service and outcome for my father and myself. I would have no hesitation in recommending their service.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of Belong at Home Macclesfield. We really appreciate you taking the time to provide it and our Belong at Home staff will be delighted to hear that your father was settled and happy. Thank you for choosing Belong at Home Macclesfield.


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Review from Sue D (Daughter of Client) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home has provided twice daily care for my mother who has dementia and poor mobility, for the last 10 months. She also attends Belong for lunch and a bath once a week and is collected and returned home. The care provided is excellent. My mother is very happy with the service provided at home
and the caring supportive nature of her carers. It has enabled her to stay comfortably, happily and safely at home. She also really enjoys her weekly outing to the centre. The carers liaise well with the family and I am kept very well informed. There is very good continuity of care. I cannot recommend them too highly.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of our Belong at Home service. The Macclesfield team will be delighted to hear that you are happy with the service provided and I will ensure your feedback is shared with them. Thank you for choosing Belong at Home.


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Review from Mark A (Son of Client) published on 15 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Belong at Home highly enough.
Throughout the time they have provided care for my mother, they have approached it in a professional, caring and collaborative manner. The staff are friendly caring and very switched on to my mother's needs. The management has proven to be very focused
and flexible in their approach, even when the Local Authority has made life difficult for all concerned, resulting in a gold service for my mum and the family.
Belong go out of their way to treat my mother with dignity and respect, recognising that a bespoke service is often called for in dementia patients. Their continued support has enabled my mother to remain in her own home, whilst still being in a safe and familiar environment; alleviating pressure and worry from us, as a family, knowing that she is in safe hands.
I would wholeheartedly recommend their services.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of the Belong at Home service. With a values-based approach, we put our customers at the heart of all that we do, to ensure we provide a high-quality home care service. We are delighted to hear that this has been your experience and trust it will continue to be so. I will ensure that your feedback is shared with the Macclesfield team. Thank you for choosing Belong at Home.


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Review from Kath M (Daughter-in-law of Client) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Macclesfield have provided care for my mother in law for several months now, and as a family, we have been very pleased with this organisation. Care has been consistently excellent, and any concerns (which have been few, and only minor) have been addressed promptly and efficiently. My
mother in law is forgetful, so it is particularly helpful that the same carer visits her whenever possible, and the number of different carers has been minimal. We find the carers empathetic and patient. The office works well and usually responds quickly to any queries and requests.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of the Belong at Home service which is valued by the Macclesfield staff team. We are delighted to know that your experience of our home care service has been so positive and trust it will continue to be so.


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Review from Peter C (Son of Client) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent caring and supportive service for my mother.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of the Belong at Home service. We are pleased to know that you are happy with the service you receive and will pass on your feedback to the Macclesfield team.


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Review from S R (Daughter of Client) published on 24 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's carers are a life saver. They have given me back my mother-daughter relationship and taken so much worry off my shoulders and peace of mind that mum is well cared for. They always make sure she is well groomed and well turned out taking so much care with her clothes. They go above and beyond in
carrying out their duties, talking to mum all the time, laughing and involving her in all the day to day decisions. Can't thank them enough.

Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for taking the time to submit your review of the Belong at Home service. The Macclesfield team will be delighted to know that the service they provide is helping to make a difference and is allowing you more time to spend with your mum. I will be sure to pass on your kind comments.


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Review from Helen T (Daughter of Client) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to share my experiences with the wonderful services provided by Belong in Macclesfield.


My mum has some mobility challenges, which she finds frustrating, but loves to go out and about when she can. I work full time and can't devote the time I would like to and wanted to find a caring,

reliable and trustworthy company who could provide additional support.


The team were wonderful and advised me on all the service they could provide. They offer a full range of activities and support, which are tailored to each individual’s requirement. In Mum's case, she has carers who take her shopping or on outings on a weekly basis but may do more in the future.


Mum has more confidence and independence; the carers are so friendly and supportive. I love to hear Mum tell me where they have been and how much she enjoys their company.


For me, it has provided safe, friendly and trustworthy support for us both. I feel that I am helping Mum to live a fuller life with this additional support.


Reply from Karen Burgess at Belong at Home Macclesfield

Thank you for submitting your review of the Belong at Home service. We are delighted to know that you are finding our home care service a valuable way of helping to support your mum. We will be sure to share your kind comments with the Belong at Home team, they will be happy to know they are making a difference.


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Review from D H (Daughter of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was difficult to persuade my dad to have any help in the house after his wife died. Dad was 90 years old but very independent and didn't want strangers in his house. The agency tried to find him a suitable carer when he finally agreed to a little help. They found someone who Dad got on really well
with. She was great at organising his shopping, making his lunches and even ironing his sheets! She was good at everything and Dad thought the world of her. He really looked forward to her visit. Without this help, dad would not have been able to stay in his own home. Many thanks.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you so much for taking the time to post this moving feedback. It was a privilege to support your dad and it will mean a great deal to the staff team to hear that we could provide him with such positive support. Thanks again for your kind words.


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Review from S B (Wife of Client) published on 19 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found all the staff I dealt with to be very caring and understanding. I couldn't have asked for any more and would certainly recommend the agency to anyone in the future.

Reply from Karen Burgess, Area Manager at Belong at Home Macclesfield

Thank you very much for taking the time to provide this feedback. It means a great deal to the team and we are so happy to hear that you were happy with the Belong at Home service. Thanks again.


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Review from Christopher D (Son of Client) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home as a whole have provided an excellent service for my father. Individual carers are kind, compassionate and very efficient. The response from management has been equally excellent responding to any requests and changes in need.

Reply from Karen Burgess, Belong at Home Manager at Belong at Home Macclesfield

Thank you for taking the time to provide us with your feedback. It means a great deal to the team and it is a privilege to support our customers.


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Review from L W (Daughter of Client) published on 17 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father and I are very satisfied with the care he is receiving. The girls who come to the house are all friendly and helpful. They usually have time for a quick chat with Dad as well as doing all the chores. The office staff are very accommodating and will re-arrange services if I need to take Dad
to the doctor or we go out for a family meal.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Macclesfield

Thank you for taking the time to submit your review of the Belong at Home service. We are pleased to hear that you are happy with the service received and we will ensure your feedback is shared with the team. Kind regards.


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Review from P B (Client) assisted by family/friend published on 15 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sincere thanks to the care managers at Belong at Home in Macclesfield this Christmas and New year. They responded unbelievably quickly and professionally to our family crisis at a time of need. They organised help at home for us at very short notice and went out of their way to put their team of
dedicated care support workers in place for myself and my husband. We would have been in a mess without all their help. The care manager especially went above and beyond the call of duty and at a very busy time of year too. Thank you very much, it really is appreciated and we will continue with the care plan they have put in place.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Macclesfield

Thank you for taking the time to submit your review of the Belong at Home team in Macclesfield. We are delighted to know that the team were able to support you and your husband and we will share your feedback with them. Kind regards.


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Review from Alan R (Husband of Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is three years into Alzheimers. She now needs help to wash and dress in the mornings. She wakes confused having had dreams and needs help to return to reality.
The job required is, therefore, practical but also psychological and this home care agency provides staff who have managed both aspects
to a very high and impressive standard. The organisation behind their staff ensure times are met punctually.
I am a most grateful user of their services.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this feedback. We are delighted to hear that you are finding our Belong at Home service a valuable way of helping to support your wife.
It will mean a great deal to the Belong at Home team to know they are making a difference and I will ensure your thoughts are shared with them.
Thank you once again for choosing Belong. Kind regards.


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Review from Jean B (Client) published on 12 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from Belong at Home for over 4 years and have always appreciated the quality of their care. All the carers maintain excellent standards and become like family friends. I enjoy hearing about their families and their 'pets' which they talk about whilst doing their routine. I don't
know how they manage to find such lovely girls. They are all very welcome here.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Macclesfield

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that you are happy with the service. Kind regards.


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Review from J N S (Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am 91 years of age, a widower. My next of kin lives in Scotland and I have older grandsons who visit me at intervals when their free time permits. I am still reasonably self-sufficient, but my only daughter insisted that I had a daily visit either from a care organisation and a friend who helps with
my garden. The upshot is, that three or four mornings a week are covered by helpers from Belong.
I find that all the persons who look after me do all that is necessary to enable me to function properly, which entails taking me to the shops and any necessary mid-week appointments. I no longer drive a car. The ratings I give below are about right - I prefer not to exaggerate because it would not be possible to allow for even better levels of service.

Reply from Catherine Bennion, Customer support administrator at Belong at Home Macclesfield

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards for our Belong at Home customers.
We are continuously looking at ways to improve the service and will share your feedback with the members of the team.


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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for Belong at Home Macclesfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for Belong at Home Macclesfield is calculated as follows: ( (55 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Macclesfield is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (4)

Karen

Karen Burgess

Job Title: Area Manager

Qualifications: NVQ levels 2, 3 & 5 in health and social care.


Experience: Karen has worked in the care sector for 29 years starting as a Support Worker in a dementia unit. After 2 years, Karen took up a position as a Community Support Worker for Social Services working with vulnerable adults in the community. In 2009 she worked as a Senior for the Reablement team within Social Services assisting vulnerable adults to aim towards independence sourcing care and support when required. After 21 years with Social Services, Karen joined Belong at Home as a Community Support Worker quickly rising to Senior and in 2016 she became the Registered Manager for Belong at Home.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Macclesfield to verify any information. View our terms and conditions. Belong at Home Macclesfield has an Enhanced Service – more info.