Belong at Home Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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Top 20 award
9.8 62 Reviews
  • Belong at Home Wigan, Wigan
Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.

Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to match customers to the most appropriate staff, and customers can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.

The team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.

They are experts in dementia. Every member of their team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.

Areas covered: Appley Bridge, Ashton-in-Makerfield, Golborne, Parbold, Shevington, Standish and Wigan.

Belong is a values-based, not-for-profit organisation, founded on their ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

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Care Provided by Belong at Home Wigan

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Sophie Walls (Area Manager)

Funding & Fees Guide for Belong at Home Wigan

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Wigan Reviews (62)

Total of 62, showing 1-20
9.8

Belong at Home Wigan has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Belong at Home Wigan has 62 reviews.

Overall Experience

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Date Published

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Review from Janet A (Daughter of Client) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad’s mobility has deteriorated in the past few weeks, along with his dementia.
He is repeating himself more but the carers who come to him have been kind and patient, talking to him and answering the same questions he repeats throughout their visit.
If they are worried about him they contact the
family straightaway with their concerns.
They all go above and beyond to care for Dad, enabling him (as he wishes) to stay in his own home.
I can not thank them and praise them enough.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will aim to keep our services to such high standards and continue to support your dad in the best way possible.


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Review from J M (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is absolutely wonderful when Belong at Home arrives in the morning. Vital physical care but also lots of interesting mental stimulus, laughter, giggles and smiles!

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for taking the time to post this feedback. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience.


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Review from K C (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service all the carers are very good with me, well satisfied.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy at Belong at Home Wigan.


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Review from C C (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, kind and considerate. Help with all my problems.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Wigan team to know that this is appreciated.


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Review from D E (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always, excellent and willing to assist with my requirements. Always kind and considerate. Thank you so much.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support you. Thank you for choosing Belong at Home Wigan.


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Review from K B (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No complaints at all. Staff very friendly, efficient and will do anything for you. Always smiling. Would recommend them to anybody.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for your positive feedback on the support provided by Belong at Home Wigan. We do our best to understand every customer and it is a pleasure to help you in any ways that you need.


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Review from M S (Client) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very good, look after us very well.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide this feedback, which is valued by the team. We are delighted to hear that your experience at Belong at Home Wigan has been so positive and trust that it will continue to be so.


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Review from Terence L (Partner of Client) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing supplier, I have noticed a complete change in my partner. I cannot fault our new care team. They are very good, in fact, excellent in the way they look after my partner. Friendly, loving and make her feel at home and wanted.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your partner is happy with our Belong at Home care team and that they are making her feel at home and wanted. Thank you for choosing Belong at Home Wigan.


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Review from Sarah H (Daughter of Client) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to the Belong at Home Village in October 2022, after living abroad for 30 years. The Belong at Home Team has been amazing, every step of the way, and although it has taken time, with their help and support she is settling well into her new home.
Although Mum has a mixed dementia diagnosis,
the team visit her twice a day, which means that she is still fairly independent. Mum really looks forward to the visits and as well as domestic and personal hygiene help, and meal preparation she also gets lots of social benefits especially in the evenings when she feels lonely. The girls are kind and very caring, nothing is too much trouble for them. They are always available to discuss our concerns with Mum's condition/situation.
For us the secure online portal is the icing on the cake - we get twice-daily updates on how Mum is doing, which is great, especially if they have noticed she needs something or they have concerns.
I would 100% recommend the Belong at Home team, they really are invaluable to us.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your mother is happy with Belong at Home, Wigan and that the dedication of our teams are making a difference. We are particularly pleased that you enjoy looking at the updates as to how your mum is doing and that our team are always happy to discuss concerns. Thank you for choosing Belong at Home, Wigan.


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Review from Kathleen S (Client) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls come to see me daily, I love their company and have no complaints. I can't praise the staff enough.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for taking the time to post this feedback. Our team will be most touched to read this. We are delighted to hear that your experience of Belong at Home Wigan is so positive and, in particular, that you enjoy their daily visits. Thank you for choosing Belong at Home.


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Review from C M (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care has been provided to my dad on an ad-hoc basis when we have been away. The team have worked with me to best meet Dad's needs and always found a solution to keep my dad safe, which included oversight of medication.
Even when circumstances changed at extremely short notice, the team were very flexible
and added to the daily visits to check on my dad.
All the staff were very caring and treated my dad with dignity and respect.
I would definitely recommend their services.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience. Thank you for choosing Belong at Home.


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Review from J W (Son of Client) assisted by family/friend published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can not fault the carers. They help me with a range of things in the home. Always happy to take me out shopping or to hospital appointments. Always pleased to see my carers they brighten my day.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback, especially that our carers brighten your day. Our team work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Wigan team to know that this is appreciated.


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Review from S M (Husband of Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very good to my wife and very courteous.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for submitting such a kind review. We are delighted to hear your experience with Belong at Home Wigan has been a good one and that you find everyone courteous. Thanks again for choosing Belong; it’s a pleasure to have your wife with us.


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Review from K H (Daughter of Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great quality service and lovely care is given to mum. Would recommend Belong.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit such wonderful feedback, in particular, that you believe our care is of great quality. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience and I will make sure your kind words are passed to the team.


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Review from D P (Client) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy all the carers coming around.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide this feedback. It means a great deal to the team here and we are so pleased to hear you are happy with our carers coming round from Belong at Home Wigan.


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Review from C B (Client) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is an angel she took me to my appointment and she made me feel at ease. She gave me confidence. I would recommend this service and it is 5 star. Ten out of ten a lovely lady and look forward to seeing her again.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback on Belong at Home Wigan. We are delighted that you are finding our homecare service a valuable way of helping to support you and that your carer is an angel. Thanks again for choosing Belong at Home; we will share it with our team.


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Review from Karen A (Daughter of Client) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home provided an excellent service to our dad. They never let us down, we always knew who was coming to support dad and when. Dad used to say if he was feeling down their visits used to cheer him up. We would like to thank each and every one of the team who supported dad for being so kind
and caring, you are all angels in disguise. We can’t thank you enough for the support you gave to dad and us. We highly recommend Belong at Home if you want a first-class service with first-class staff looks no further than Belong at Home.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to know that your dad was happy at Belong At Home Wigan and that the dedication of our Belong at Home team made a difference. Thank you for choosing Belong at Home Wigan.


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Review from Karen B (Daughter of Client) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from Belong at Home Wigan are absolutely brilliant! I don't know what Mum would do without their visits. Mum enjoys them coming and nothing is too much trouble. All the staff from the carers who actually attend to the office staff are first class and very professional. My brother and
I have peace of mind knowing that Mum is being looked after. Our Mum is a very sociable person who has many friends but due to Coronavirus had been unable to go out so these visits have been a lifeline and having contact with someone has helped her mental health immensely. She loves telling them tales of her life and showing them photographs which they always show an interest in and it makes her day. We would have no hesitation in recommending Belong at Home, Wigan.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the whole team.


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Review from M G (Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all Belong staff to be very pleasant.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.


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Review from Gillian B (Daughter of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so pleased with the excellent care my mum has received from the carers at Belong. They are fantastic! Nothing is too much trouble. Mum has related really well to them, they are so kind and caring. I am really sorry to have to end with them, but we now feel it necessary to place mum in a
care home for 24-hour care.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Belong at Home Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Wigan is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Wigan is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Sophie

Sophie Walls

Job Title: Area Manager

Qualifications: Level 5 in Leadership Management


Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Frequently Asked Questions about Belong at Home Wigan

What Type of Services does Belong at Home Wigan offer?

Belong at Home Wigan offers Home Care.

How many Carers does Belong at Home Wigan employ?

Belong at Home Wigan employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan to verify any information. View our terms and conditions. Belong at Home Wigan has an Enhanced Service – more info.