Belong at Home Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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Top 20 award
9.8 62 Reviews
  • Belong at Home Wigan, Wigan
Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.

Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to match customers to the most appropriate staff, and customers can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.

The team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.

They are experts in dementia. Every member of their team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.

Areas covered: Appley Bridge, Ashton-in-Makerfield, Golborne, Parbold, Shevington, Standish and Wigan.

Belong is a values-based, not-for-profit organisation, founded on their ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

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Care Provided by Belong at Home Wigan

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Sophie Walls (Area Manager)

Funding & Fees Guide for Belong at Home Wigan

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Wigan Reviews (62)

Total of 62, showing 21-40
9.8

Belong at Home Wigan has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Belong at Home Wigan has 62 reviews.

Overall Experience

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Review from Susan M (Daughter of Client) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home have looked after both my parents over the last seven years until they passed away. They have done so with so much care and compassion, and always with Mum and Dads dignity at the forefront of everything they do. Over the years, they have enabled us as a family to spend the time we had
together as quality time. Thank you.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and will make sure your comments are shared with the team.


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Review from Susan A (Daughter of Client) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been supported by Belong at Home Wigan since June 2020 and we would like to acknowledge the high level of care she receives. Staff are skilled, personable, reliable and nothing is too much trouble. We have been consistently impressed with their professionalism and the calm, thoughtful
ways they deal with Mum, giving her a very positive start to the day. The management and communication systems in place are efficient and give you confidence. Someone is always at the end of the phone, which is very reassuring. We are delighted with the service offered and certainly made the right choice in selecting Belong at Home Wigan.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for taking the time to review our service; we are so pleased that you have had such a positive experience, especially at this time. We really appreciate your support. I will share your comments with my team. Thank you for choosing Belong at Home Wigan.


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Review from Joanne M (Daughter of Client) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all lovely to both my parents. I feel comfortable with them all and have trust in all of them. They treat my parents with respect and dignity at all times. They communicate well with me also. I am happy with all aspects of the care they receive.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. We are delighted that you are finding our home care service a valuable way of helping to support your parents. Thanks again for choosing Belong at Home Wigan; it’s a pleasure to have your parents with us.


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Review from Tina B (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Belong at Home Wigan for a few years now and are extremely happy with the service. We recently had an issue which needed a quick response and Belong at Home acted and stepped in to help us sort it. It is great to know that they are only a phone call away for peace of mind. They always
seem to go that step further with their service. Thanks Belong at Home Wigan.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for your kind comments about our Belong at Home service, especially at this time. We really appreciate your support.


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Review from Karen T (Daughter of Client) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was introduced to Belong at Wigan by Mum's long term carer who fell ill with Covid symptoms and had to self isolate. Belong very quickly carried out an assessment, and set up a care regime for Mum. Mum has dementia and nothing is straightforward regarding a system of care. However, their trained staff
gained Mum's trust and my confidence, and have supported us really well throughout the last 4 months. It has been a very difficult time with Covid-19 preventing the family from seeing Mum, travel restrictions, contact etc. But Belong has been extremely flexible and have even set up the additional cover at short notice. I am very impressed with their structure and training, their operating systems, close management supervision and attention to needs of clients. I would not hesitate in recommending them to others.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for taking the time to review our Belong at Home service; we are so pleased that you and your Mother have had such a positive experience. I will share your comments with my team.


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Review from Josie A (Daughter of Client) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care provided to my mum since we started receiving visits in August 2020. The whole team have provided the best care tailored to mum's requirements and communication between them and myself is excellent. I get great peace of mind knowing that they are looking after mum
just like I do and that mum loves to see every one of the carers.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for the wonderful review. Our team at Belong at Home Wigan are thrilled you appreciate their work so much.


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Review from M B (Husband of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found all staff and contacts to be excellent and very helpful.
All in all, a very professional organisation.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for taking the time to post this feedback about Belong at Home Wigan. We aim to maintain high standards at Belong; we are so delighted to hear this has been your experience. Thank you for choosing Belong at Home Wigan.


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Review from Neil W (Son of Client) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Polite and understanding staff; that build a good friendship with their clients. My mother finds them good, trained to understand her needs. Helps with personal care as when needed, as well as, taking her to any appointments she may have.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for this lovely review. We really appreciate you taking the time to provide it and our Belong at Home team will be delighted to hear that your mum is settled and happy. Thank you for choosing Belong at Home Wigan.


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Review from Kenneth D (Son of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the present lockdown, it’s been extremely reassuring that my mother has been well cared for alleviating an otherwise really difficult situation.
They have kept us well informed and been very helpful when there have been any problems in sorting them out.
Can’t thank them enough.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are so touched by your kind words and so pleased that your mother is happy at this difficult time. Thank you for choosing Belong at Home Wigan.


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Review from Denise M (Daughter of Client) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mums long illness in hospital, resulting in her passing away and my dads stroke that came at the same time, Belong at Home supported me whilst my dad needed help with numerous appointments, cleaning and social visits. This enabled me to make arrangements for the funeral and sorting financial
matters out, as well as my own grieving process. Dad was able to talk to experienced staff, who listened to his concerns about his future and feelings at a time when the family was in turmoil. He has benefited from these visits and is now coming to terms with his wife's death a little. It allowed me to deal with practical stuff and also return to work again. Big thanks to the team who have supported the whole family and keep in contact with any changing needs my dad requires.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you so much for taking the time to post this incredibly moving feedback about Belong at Home Wigan. It is a privilege to support your dad and it is crucial to us that we make people’s time with us as special and positive as possible. It will mean a great deal to our Belong at Home Wigan team to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from R S (Daughter of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Belong staff have been lovely to Mum. It was easy to set up the visits. Everything was in place within a week of the original phone call.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for taking the time to submit such wonderful feedback. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear that this has been your experience and I will make sure your kind words are passed to the Belong at Home Wigan team.


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Review from F H (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the Belong team.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for such lovely feedback. We are overjoyed to hear that you are happy with us and enjoying our services. I will make sure your review is passed on to the Belong at Home Wigan team. Thank you for choosing Belong at Home Wigan.


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Review from M C (Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Conditions and help are first class.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Wigan team to know that this is appreciated. Thank you for choosing Belong at Home Wigan.


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Review from Phillip J (Son of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class, friendly, polite service. Always very helpful.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for your positive feedback on the support provided at Belong at Home Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Wigan.


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Review from Sheila S (Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service.

Reply from Sophie Walls, Area Manager at Belong at Home Wigan

Thank you for your positive feedback on the support provided at Belong at Home Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Wigan.


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Review from Janet S (Daughter of Client) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family used Belong at Home over the last year to help us care for and support our mum. Staff came once a week to bathe Mum, wash her hair and blow wave it and over the last few months they have come into Mum's each evening to support her. Mum looked forward to ‘her girls’ visits and we as a family
felt secure in the knowledge Mum was being looked after in case we couldn’t get back from work in time to help Mum. In all our dealings with Belong at Home they have been professional and supportive. Without exception, all members of staff who cared for Mum were compassionate and caring and we trusted them all. I would absolutely recommend them to anyone who is looking to use the company.

Reply from Sophie Walls at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are delighted to know that your mum was happy and that the dedication of our Belong at Home team made a difference. Thank you for choosing Belong at Home Wigan.


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Review from S F (Client) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

"Belong at Home" is an excellent service. The staff were efficient, polite and courteous. Nothing was too much trouble. The admin staff were also efficient and courteous.
I was given a schedule of who would come to help me and the time to expect them! They were reliable and always on time. I am delighted
to have found out about "Belong at Home" and wouldn't hesitate to recommend them.

Reply from Sophie Walls at Belong at Home Wigan

Thank you for taking the time to provide us with this lovely feedback. We are delighted that you are finding our Belong at Home Wigan service a valuable support. Thank you for choosing Belong at Home Wigan.


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Review from J G (Niece of Client) published on 31 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Belong At Home team has worked hard to ensure that my uncle feels in control of the support he receives. This has meant that he is able to continue to enjoy living independently and that I have peace of mind that he has the professional care that he needs.

Reply from Sophie Walls at Belong at Home Wigan

Thank you for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team.
Thank you for choosing Belong at Home Wigan.


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Review from M S (Client) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Feel very comfortable and very safe here. Staff are very helpful and caring.

Reply from Sophie Walls at Belong at Home Wigan

Thank you for taking the time to provide us with this lovely feedback. We are delighted you are finding our service valuable support. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village team to know that this is appreciated. Thank you for choosing Belong.


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Review from Carole C (Daughter of Client) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Belong at Home for 7 years for my mum, and wouldn't have anyone else I can trust them and no they are there when I need them.

Reply from Sophie Walls at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We aim to maintain high standards at Belong at Home Wigan; we are so delighted to hear this has been your experience. Our staff will be most touched to read this. Thank you for choosing Belong.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Belong at Home Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Wigan is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Wigan is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Sophie

Sophie Walls

Job Title: Area Manager

Qualifications: Level 5 in Leadership Management


Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan to verify any information. View our terms and conditions. Belong at Home Wigan has an Enhanced Service – more info.