Belong at Home Wigan

Millers Lane, Platt Bridge, Wigan WN2 5DD
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Top 20 award
9.8 62 Reviews
  • Belong at Home Wigan, Wigan
Belong at Home Wigan is an affordable, high-quality home care service where staff cater to your needs rather than asking you to fit around theirs.
This service is part of the Belong at Home group, rated in the Top 20 home care providers nationally.

Their friendly, local team provide personal care, support and companionship that enables customers to continue living at home and enjoy life in their local community. They aim to match customers to the most appropriate staff, and customers can feel confident that their team are fully trained and qualified Belong colleagues, recruited in line with their values and supported by in-house, specialist trainers to ensure the highest levels of professionalism and person-centred customer care.

The team are reliable, so they come when they say they will, and they give narrow time slots for visits (usually within an hour). They believe this is important
to customers and it’s part of their commitment to promoting customer choice, independence and safety. Their support teams develop excellent relationships with customers, so much so that many report that they feel like an extension of their family.

They are experts in dementia. Every member of their team is trained in supporting people with dementia and they offer free access to their Admiral Nurse
service. This enables people to tap into dementia specialist mental health nurses for advanced strategies and support when it comes to living well with dementia.

Areas covered: Appley Bridge, Ashton-in-Makerfield, Golborne, Parbold, Shevington, Standish and Wigan.

Belong is a values-based, not-for-profit organisation, founded on their ethos that older people have the right to enjoy the same community belonging and richness of experience that they have always known.

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Care Provided by Belong at Home Wigan

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Sophie Walls (Area Manager)

Funding & Fees Guide for Belong at Home Wigan

  • Prices

  • The minimum visit is 30 minutes and current rates are:
    •   £23.75 for 30 minutes
    •   £29.63 for 45 minutes
    •   £35.50 for a 60-minute visit



  • See key facts and pricing information on our website for further details.

Belong at Home Wigan Reviews (62)

Total of 62, showing 41-60
9.8

Belong at Home Wigan has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years. Over all time Belong at Home Wigan has 62 reviews.

Overall Experience

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Date Published

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Review from Alan D (Son of Client) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home Wigan have been invaluable in providing Mum and Dad with homecare, including washing, dressing, medication and house chores twice daily seven times a week. The staff are prompt, courteous, always friendly and professional. Mum and Dad's GP, their district nurse or myself are contacted
straight away if they have any concerns. Not the cheapest homecare, but the best by far. We would recommend to anyone looking for home care.

Reply from Sophie Walls at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback for Belong at Home Wigan. Our staff will be most touched to read this. It's a privilege to care for your Mum and Dad and we are delighted that your experience of Belong at Home Wigan is so positive. Thank you for choosing Belong at Home Wigan.


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Review from Tim R (Son of Client) published on 10 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff are friendly, caring, demonstrating a real understanding of dads requirements and needs. I have met the staff and sometimes my visiting times overlap the times when the staff are with dad and they really do demonstrate excellent caring skills and qualities providing Dad support when needed,
a listening ear and interest in his family etc. Thank you.

Reply from Sophie Walls at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home Wigan team to know that this is appreciated. Thank you for choosing Belong at Home Wigan.


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Review from H D (Daughter of Client) published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what I would have done if I did not have the team behind me.
What an amazing group of people seamlessly working together. We worked to ensure my mum's life at 92 years old was as wonderful as possible. Resources like this should be the gold standard in all our care homes throughout the
UK/EU. Many thanks, you kept me whole and healthy too.

Reply from Lesley Bailey at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our village Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Wigan.


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Review from Jeff L (Son of Client) published on 11 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were unhappy with our previous carers, a friend recommended Belong at Home, and we haven’t been disappointed. A very professional and caring team, my dad is very happy with the care provided. Recommend this service.

Reply from Lesley Bailey at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated. Thank you for choosing Belong at Home Wigan.


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Review from V K (Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am very satisfied with care and friendliness of staff.

Reply from Lesley Bailey at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are delighted that you are finding our daycare service a valuable support. Thank you for choosing Belong at Home Wigan.


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Review from Lindsay T (Wife of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that all the staff are excellent and will go that extra mile for my husband. He enjoys going to Belong (he goes 4 days per week on experience days) and that staff clearly think a lot about him. An example of the superb service was when I had a problem on a day when my husband was at home. The
staff at Belong agreed at short notice to look after my husband and agreed to stay overnight. Another example was when a member of staff agreed to stay over when they should have been on leave. Excellent service. I am very happy with his care.

Reply from Lesley Bailey at Belong at Home Wigan

Thank you for taking the time to review Belong Wigan. We are delighted to know that your husband is happy at Belong Wigan and that the dedication of our Experience Day staff teams are making a difference. It means a great deal to our Experience Day teams to know this is appreciated. Thank you for choosing Belong Wigan.


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Review from Diane H (Daughter of Client) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having to change care provision for mum from May 2018 to Belong, I cannot praise them highly enough. From the initial meeting with the managers who discussed mums needs thoroughly, to the actual daytime provision - every member of staff provided and provides outstanding daily care. They cater
for mums needs showing care, consideration and compassion. They also keep me informed of any issues impacting on the needs and care of mum, ensuring top quality patient/client care.

Reply from Claire Culshaw at Belong at Home Wigan

Thank you so much for taking the time to give us this feedback, which means a lot to our team. It's a privilege to be supporting your mum and we are so pleased to hear our service is living up to your expectations.


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Review from Brian D (Client) assisted by family/friend published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After receiving care from lots of agencies in the Wigan area and not being treated fairly, it has been a breath of fresh air having Belong coming into my home. The care has been exceptional. All staff treat me with respect, dignity and care about my health needs and have also attended to my wife in
an emergency situation and have acted promptly when my health needs change. Recognising the need for a GP/Nurse. I really appreciate Belong staff and the care they provide.

Reply from Claire Culshaw at Belong at Home Wigan

Thank you so much for this lovely feedback. We are all about our customers and we are so delighted to hear that our service is living up to your expectations.


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Review from Louise W (Granddaughter of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have great support for nan from the team she is treated very well and made to feel very comfortable when she was very worried about letting anyone into support her. She is given the time from staff to complete any tasks needed (taking meds, making breakfast, starting to take a shower!) and all of us
as a family are very happy reassured.

Reply from Claire Culshaw at Belong at Home Wigan

Thank you for your positive feedback on the support provided by Belong at Home Wigan. We do our best to understand every customer and we are delighted to hear that your nan is happy with the service.


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Review from C M (Daughter of Client) published on 12 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to live with us in Wigan after being in hospital for some weeks. We were allocated Belong at Home Wigan for 6 weeks then we could choose another company if we wished to.
Myself and my mum were so pleased with the carers who came that we chose to continue with Belong at Home.
The carers
are like friends to my mum and they treat her with so much friendliness, professional personal care and dignity.
My mum is now used to her regular carers and we certainly wouldn't change the company now as were are completely happy with the service we get.


We would certainly recommend Belong at Home to anyone.


Reply from Claire Culshaw, Area Manager at Belong at Home Wigan

Thank you for taking the time to provide this lovely feedback which is valued by all the staff team. We are delighted to hear that your mum's experience of Belong at Home has been so positive and trust that it will continue to be so.


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Review from L P (Client) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home are brilliant. They go the extra mile to support me. Nothing is too much trouble and we have had some fantastic times together.

Reply from Claire Culshaw, Area Manager at Belong at Home Wigan

Thank you for taking the time to provide this lovely feedback. We are delighted to hear that you find the Belong at Home staff team so supportive and trust that your experience will continue to be so positive.


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Review from P E A (Client) published on 11 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been receiving services from Belong at Home, for around 5 years my companion has always been there for me even out of work hours, he treats me as a friend and not just a person who they provide care for. Belong at Home has made living independent a possibility.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Wigan

Thank you so much for taking the time to post your review of the Belong at Home service. We are touched by your kind words and will aim to keep our services to a high standard. Kind regards.


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Review from Lorraine H (Client) published on 9 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Honeysuckle Apartments, I am overwhelmed at the level of care Belong at Home have given me. They have made my transition easy. If I am having a bad day, they are there for me and know when I am unwell.
I cannot speak highly enough of the Belong at Home team.
I would recommend them.

Reply from Tracy Brookes, Marketing Supervisor at Belong at Home Wigan

Thank you for taking the time to provide this lovely feedback which we will share with the staff team.
We are delighted to know that you are happy at Belong Wigan and that the dedication of our Belong at Home team makes life a little easier.
Kind regards.


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Review from K Y (Client) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Belong at Home enough for the support they have given my wife. Having the same carer makes a big difference, it enables my wife to build up her confidence and see the same friendly face every day. The carers go out of their way, they will buy my wife her favourite food so they can have
picnic's together. It's a pleasure to praise Belong at Home I honestly don't know what I would do without them.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you very much for taking the time to provide us with this feedback. Our staff work really hard to ensure a friendly, homely and welcoming environment. It means a great deal to our Belong at Home team to know that this is appreciated.


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Review from Helen C (Daughter of Client) published on 16 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belong at Home supported Mum from summer 2012 until spring 2016, when it became clear that she needed full-time care. She now lives in the Belong village, Wigan. For nearly 4 years, Mum's care team provided a first class service.
There is no doubt that, without their support, Mum would not have lived
independently for as long as she did. This could be anything from simply taking her for a weekly hair appointment, to coping with crises, such as several trips to A & E, keeping us informed at every step along the way. Time and time again they went the extra mile, and always with a smile even when Mum was being difficult.
Mum's care team responded to her changing needs superbly. The care coordinators were a constant source of sound and proactive advice. Neither my sister nor I live locally, and the support we received was invaluable because it gave us huge peace of mind.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you so much for taking the time to post this incredibly moving feedback. It was a privilege to support your Mum and it is crucial to us that we make people's time with us as special and positive as possible. It will mean a great deal to our Belong at Home team to read your comments and I will ensure they are shared with everyone. Thanks again.


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Review from Geoffrey S (Son of Client) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care team are punctual, polite and very helpful. Nothing is too much trouble. They often go out of their way to see that the client is completely satisfied, even when the client is a little unwell on that morning.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.


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Review from Allex J (Daughter of Client) published on 20 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the Belong at Home service for over 5 years and Dad has had the same regular companion throughout. The support worker visits Dad three times a week and has become a member of our extended family. He spent time to understand Dad's interests, likes and dislikes, and always treats
him with dignity, friendship and respect. Over the years, he and Dad have been out on excursions and regularly to Reading Group, and they have helped with everything from coffee-making to haircuts! He is proactive and creative in adjusting his support as Dad's health varies. Dad's face lights up when he arrives; they have great conversations, discussing the news or reading a magazine; sometimes they simply sit quietly and comfortably together. I live a long way away and it's great to know that there is someone I can trust to provide dedicated companionship in addition to the residential care. This support has been hugely valuable - thank you.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.


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Review from Hazel M (Client) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care I receive from nearly all of the care staff at Belong is excellent. There are a certain few that give 110% and go the extra mile. I like consistency with my carers and it did take a while for me to receive this, as I don't like taking showers or having intimate care with everyone.
I like to have the same carers. I do think this is so important as you build up a confidence and bond with your regular carers. I changed my rating score from good to excellent as management are trying their best to get me consistency now.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.


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Review from Sheila A (Client) assisted by family/friend published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the past I have had different care providers but I have found Belong at Home the best.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.


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Review from E A B (Wife of Client) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, I don't know what I would do without them, they are so helpful in everything they do.

Reply from Becki Prince, Customer Support and Marketing Administrator at Belong at Home Wigan

Thank you for taking the time to submit your review of Belong at Home Wigan. We are pleased to hear that you are happy with the service provided.


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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Belong at Home Wigan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Belong at Home Wigan is calculated as follows: ( (48 Excellents x 5) ) ÷ 48 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Belong at Home Wigan is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Dec 2018

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (4)

Sophie

Sophie Walls

Job Title: Area Manager

Qualifications: Level 5 in Leadership Management


Experience: Sophie has worked for the organisation for over 11 years, starting her career as a support worker in village households. Two years later, Sophie was appointed to the role of senior support worker and quickly progressed to the role of lead senior support worker, before joining Belong's home care team. Sophie has completed a level 5 in leadership Management and in 2013 Sophie won the Excellence in Resident Handling Award at the Regional Care Awards and went on to the National Care Awards and won the National award. Particular outstanding features included her ability to empathise with residents in their own care planning for moving.


Andrew

Andrew Shield

Job Title: Head of Operations (Belong at Home)

Andy is a highly motivated and caring member of the Belong at Home team and its longest-standing colleague, having been appointed as its first community support worker when the service was launched in 2009.


Andy embodies Belong values and has worked across the various Belong at Home regions to support local teams through various challenging periods. He has been instrumental in developing the service to its current level and is committed to taking it to the next level, both in terms of business growth and closer integration with the villages to ensure our services operate in a complementary manner. He is loved and admired by customers and colleagues alike, working closely with his care team and also with other managers, providing support to all who need it. As Head of Operations (Belong at Home), Andrew maintains his focus on the customer, leading by example and showing his usual determination to ensure that clients receive person-centred support from a team in which he is personally invested. Andrew is a great example of someone who lives and breathes the organisation’s ethos, values and culture, and instils these into both his team and other managers. He is a truly inspirational individual.


Rachael

Rachael Gray

Job Title: Practice Development Facilitator

Rachael is an outstanding trainer, who has worked in the Health and Social Care sector for 29 years.


She started with Cheshire County Council in domiciliary care in 1996 and then joined CLS in 1997 where she worked as a Care Assistant and Care Team Leader before progressing to a Care Manager.


Recognising her passion for mentoring and developing others, she made the move to training company, Total People, where she worked for 15 years as a Training Advisor/Assessor/IQA supporting learners through various Health and Social Care qualifications at L2/3/5.


In 2017, she was appointed Practice Development Facilitator for Belong at Home, with responsibility for the professional development of our community support workers across all regions.


An invaluable member of our team, Rachael enjoys empowering others to be able to support customers in a person-centred way to ensure they receive continuity of high quality care.


Elaine

Elaine Wilson

Job Title: Enquiry Manager

Joined: 2016

Elaine brings a wealth of care sector experience to her role as Senior Enquiry Manager for Belong at Home and, above all, carries it out with enormous empathy and compassion.


She has supported the expansion of Belong’s home care service since 2016, providing advice, information and guidance to people seeking support in their own homes.


Prior to that she worked as Enquiry Manager for CLS Care Services for a number of years, applying her previous extensive experience as a frontline carer to bear in her ability to support enquirers through the process of finding the right care setting, as well as supporting managers to promote their care services effectively.


Elaine’s caring qualities have been honed over a long career in the care sector, which she first joined in 1988, holding a variety of roles, including Care Assistant, Activity Co-ordinator and Team Leader, before working as a highly effective Registered Home Manager for 15 years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Belong at Home Wigan to verify any information. View our terms and conditions. Belong at Home Wigan has an Enhanced Service – more info.