Careco Healthcare Ltd

25b Brunswick Road, Buckley CH7 2ED
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Top 20 award
10 39 Reviews
  • Careco Healthcare Ltd, Buckley
CareCo Healthcare provides care and support to enable a better quality of life at home. They aim to provide a high quality service to all clients in their own homes respecting their independence, privacy, rights and dignity to ensure they enjoy the best quality of life at home and with the aim of improving their wellbeing.

CareCo provides support with -
· Palliative Care
· Dementia Care
· Physical disabilities
· Learning difficulties
· Shopping/Social Calls
· Light domestic duties
· Re-ablement at home
· Post-operative support
· Hearing & visual difficulties
· 24-hour Live-In care packages
· Preparing or assisting with Meals
· Escorting to hospital appointment
· Short term respite - sitting service
· Independent budgets and Direct Payments
· Personal Care - Oral Hygiene, Hair Care, Making or changing bedding, washing and Bathing

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Care Provided by Careco Healthcare Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Careco Healthcare Ltd
  • Person in charge
  • Adrian Ward (Director)

Funding & Fees Guide for Careco Healthcare Ltd

  • Prices

  • Please call for a price list of our hourly rates.

Careco Healthcare Ltd Reviews (39)

Total of 39, showing 21-39
10

Careco Healthcare Ltd has a Review Score of 10 (9.977) out of 10, based on 15 reviews in the last 2 years. Over all time Careco Healthcare Ltd has 39 reviews.

Overall Experience

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Review from Clarice T (Daughter of Client) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always provide good care for Mum, they are friendly and have never let her down. We feel that we can rely on their coming when expected. The staff in the office are always available and willing to offer advice.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you Clarice, for your kind words, I will make sure that Diane and the care team are aware of your comments.


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Review from Colin W (Son of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Careco Healthcare have looked after our mum for several months now and also cared for our dad several years ago. They have always been very good and helpful and open to discussion. Would recommend Careco as have also had experience of some other care companies over the years not of Careco's standard.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your kind comments, I will pass them on to the care team.


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Review from Tina W (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service.
Lovely carers.
Great communication between ourselves.
The company is reliable.
Carers are patient with my dad.
Caring, empathetic and dependable.
They arrive punctually and carry out their tasks to the best of their ability.

Reply from Adrian Ward, Director and R I at Careco Healthcare Ltd

Thank you for your kind words, I will pass them onto the care team.


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Review from Philippa C (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided by Careco Healthcare. Great carers who are very friendly, caring and professional.
Dad is definitely benefiting from the help provided. Has three visits per week and is happy with the care he is given.

Reply from Adrian Ward, Director and R I at Careco Healthcare Ltd

Thank your for your kind words, I will make sure the care team are aware of your kind comments.


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Review from T G (Wife of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with Careco Healthcare as a health care company, they are very professional and caring in all they do for us, even in an emergency they try their best to help you.
Would recommend them to anyone who requires a care company.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for the excellent review, I will pass your kind words on to the manager and care team.


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Review from K E (Client) published on 24 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent with carers but management tried to constantly change times. Now sorted.
Carers brilliant and very professional and always on time.
Not much more to say really. Just using up characters now.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your comments, the calls issue was due to the staff shortage in the care sector.
I believe our care manager addressed the call times before Christmas.
She will call and do a review with you to confirm this is the case.
I will pass on your kind words to the care team.


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Review from E S (Mother of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been a client for a number of years. He receives excellent care from the company and carers who are all dedicated to the safety and well-being of him; they also give excellent support for myself as a carer. The safety measures put in place during the Covid outbreak were exceptional, ensuring
clients, their families and their care workers were kept safe. Well done.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your kind words, I will pass the comments onto the carers.


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Review from Natalie L (Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite being short-staffed, Careco have never let me down and are always here to give me the required care.
During the pandemic, they used all the correct PPE, which made me feel safe.
In fact, they also still cared for me when I did have Covid-19, which I appreciated.
All staff are friendly and
caring and a credit to the company.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your kind comments, I will make sure your care team are made aware.


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Review from S H (Client) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always proved to be consistently in high quality of input, always at high standard, respecting privacy, dignity, my changing needs and are flexible.
They have contributed so much to my sense of wellness, promoted confidence. Trustworthy, most reliable.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your kind words, I will pass them on to the care team. Thank you.


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Review from Pamela T (Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was having my care done by Careco. Because the staff has been leaving, my care package was handed back to the County Council, not told me. My social worker rang me. This is the way this company treats disabled people. I rang them to ask if they can carry on with my care. The answer was no. The staff,
myself and my husband had a good laugh and they looked after me very good.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Pam, our reasons for ceasing the Care Package was explained by your Flintshire County Council Social Worker and CareCo, and at this time it is unfortunately unavoidable due to staff shortages.
I thank you for your kind words about the carers.


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Review from Mary G (Client) assisted by family/friend published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with all aspects of the service I receive.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your review, I will make sure your care team is aware of your comments.


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Review from Chris W (Son of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a couple of years with a previous care company, my dad needed another care provider to take on his needs At quite short notice, our Social Worker set up Careco to provide care for my dad. My sister and I were quite nervous and a little stressed at the time, but even after our first meeting with
the manager to discuss my fathers care package, our minds were already put at ease. My dad requires four calls a day and a consistent structured routine(s) to cope with his ongoing recovery from a stroke. Since Careco stepped in, we haven't really looked back; they have a constant and consistent small team that have really developed a great relationship in a very short space of time. So far, I've really been impressed with Careco; they're are professional, kind, caring and feel like an extension of the family. Highly recommended service.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your review, I will pass on your kind words to the staff who will appreciate your comments.


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Review from Jeanette W (Mother of Client) published on 22 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has been receiving care from Careco for the last eight years. He has always been very happy with the care that Careco provide. All the staff are friendly.


Over the years, they have adapted the care to suit my son’s needs.
We would recommend Careco as we have found them to be a very reliable

company.

Reply from Adrian Ward, Director and R.I. at Careco Healthcare Ltd

Thank you for your review, I will pass on your kind words to the staff who look after your son.


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Review from Gavin F (Client) published on 30 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are great. They come in the mornings to shower and sort me out. They make me so comfortable. I couldn’t ask for more. I was a bit unsure at first about having carers but thanks girls, you are all great but please get some singing lessons!

Reply from Adrian Ward at Careco Healthcare Ltd

Thank you for the review, I will pass your words onto the carers. Regards Adrian Ward RI and Director


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Review from Julie F (Mother of Client) published on 29 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was diagnosed with motor neurone disease in November 2018. In December 2019 we were finding it more difficult to shower him and personal requirements. Our social worker organised CareCo for us. They started visiting us just before Christmas and they are angels. My son has a team of 4 ladies and
they are all wonderful. They are so professional and treat him with dignity and respect. They all have a laugh and a sing in the mornings with him. He is so happy with them and what a difference they have made. They are diamonds.

Reply from Adrian Ward at Careco Healthcare Ltd

Julie, Thank you for your comments, I will make sure the team are aware of your views. Regards Adrian Ward. RI and Director.


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Review from Elli S (Wife of Client) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am the wife of a resident, who has been taken care of by the management and staff of Careco for over a year now. Their Ethos, Dedication, Care, Communication and interest in my Husband's well being after a very bad fall over a year ago now is second to none. The management as well as the staff have
an overwhelming enthusiasm about their job, and their infectious sense of humour lightens up our gloomy days. Especially when he's experiencing his bouts of serious pain, they seem to lift him out of his depression, which is quite regular.
Dedicated people such as Careco staff are always working away from any publicity and deserve to be brought out into the light and attention of other needy people. We are indeed very fortunate to know them. Our gratitude to all Careco members.

Reply from Adrian Ward at Careco Healthcare Ltd

Elli, Your comments are much appreciated and will be passed onto the staff.


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Review from John S (Client) published on 24 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 76 years old who had a serious fall over a year ago, sustaining a number of severe injuries, since then I have been looked after by members of the Careco Team, without whom I wouldn't be where I am today without their expert and dedicated help. Every morning when the girls enter the house they
are like a breath of fresh air. All the carers of Careco and the management team do their utmost to make my life and my 74-year-old wife's life as comfortable and easy as possible. They are most trustworthy and like an extended family to us. All the Careco staff seem to go that one step further. Both I and my wife would recommend Careco to anyone who happens to be in my unfortunate position.

Reply from Adrian Ward at Careco Healthcare Ltd

John, thank you for your review, I will pass on your comments to the staff as they are much appreciated.


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Review from Tony M (Son of Client) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Careco provide a daily visit to my mother. She is in her nineties and needs assistance with getting out of bed in a morning and with breakfast. The staff at Careco are excellent as are the carers themselves. They take time to understand my mother and engage with her in a way that makes her feel comfortable
and secure. They are extremely efficient, professional and caring and have very good communication with ourselves over her care. The daily reports are accurate and timely. The staff at Careco itself are also very professional and any matters raised are dealt with promptly and courteously. I rate the company very highly and would recommend them to anyone.

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Review from Karen A (Daughter of Client) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Careco Healthcare Ltd is a company that takes the time to get to know you and listens to your needs and wishes. They ensure all staff are competently trained to deliver high standards of tailored care in a dignified and respectful manner. All staff I have met so far, are genuinely caring and compassionate,
this comes through in their work and attitudes. This company offers the best care I have ever had coming into my home or seen and experienced in other circumstances during the past 9 years. I have no reservations in highly recommending Careco Healthcare Ltd. Good job Careco and keep up the good work.

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Current Review Score: 10.0 (9.977)

Overview of Review Score

The Review Score of 10 (9.977) out of 10 for Careco Healthcare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.977 for Careco Healthcare Ltd is calculated as follows: ( (85 Excellents x 5) + (2 Goods x 4) ) ÷ 87 Ratings = 4.977

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Careco Healthcare Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (5)

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Meet the Team (2)

Diane

Diane Griffith

Job Title: Care Manager

Joined: 2020

Diane is qualified for Level 5 in Health and Social Care.


Diane has worked in the care sector for 40 years and has detailed experience and knowledge in all aspects of care and well-being. She joined CareCo as a specialist in complex care packages and became CareCo’s Manager in January 2020. She has high standards in all areas of her role and maintains these standards through the difficult Covid years.


Diane has worked tirelessly with the care team to make CareCo one of the leading care agencies in Wales.


Adrian

Adrian Ward

Job Title: Respsonible Individual and Managing Director

Joined: 2004

Mr Adrian Ward is CareCo's Responsible Individual and Managing Director.


CareCo has been owned by Mr Geoff Denton and Mr Adrian Ward since 2004.


The Directors and Management are committed to providing the very highest level of care for our clients who live locally.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Careco Healthcare Ltd to verify any information. View our terms and conditions. Careco Healthcare Ltd has an Enhanced Service – more info.