Heritage Healthcare (North East)

Heritage House, 10 Houndgate, Darlington DL1 5RF
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Top 20 award
9.7 38 Reviews
  • Heritage Healthcare (North East), Darlington
Heritage Healthcare (North East) is a leading home care provider in the North East of England, offering a wide range of services to support individuals in their own homes. The team of experienced and dedicated carers are committed to providing compassionate and person-centred care to those who need it the most.

Their services are designed to meet the individual needs and preferences of each client. Whether you require assistance with personal care, medication management, or simply someone to talk to and provide companionship, the team is here to help. They can provide both short-term and long-term care, depending on your requirements.

At Heritage Healthcare (North East), the team understand the importance of maintaining independence and dignity, and they strive to support clients in achieving these goals. They work closely with families and healthcare professionals to ensure that their services are tailored to meet the unique needs of each individual.

The team of carers is fully trained and experienced in providing a wide range of services, including personal care, meal preparation, medication management, and support with mobility. They also offer specialist services, such as dementia care and end-of-life care, to support individuals with complex needs.

At Heritage Healthcare (North East), the team are committed to providing high-quality care that meets the highest standards of excellence. They are registered with the Care Quality Commission (CQC), and work closely with other healthcare professionals to ensure that their services are of the highest quality.

If you are looking for a reliable and compassionate home care provider in the North East of England, look no further than Heritage Healthcare (North East). Contact the team today to find out more about their services and how they can support you or your loved ones to live independently and with dignity in their own homes.

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Care Provided by Heritage Healthcare (North East)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lisa Glass (Registered Care Manager)

Funding & Fees Guide for Heritage Healthcare (North East)

  • Prices

  • Rates start from £26.00 per hour

Heritage Healthcare (North East) Reviews (38)

Total of 38, showing 21-38
9.7

Heritage Healthcare (North East) has a Review Score of 9.7 (9.723) out of 10, based on 11 reviews in the last 2 years. Over all time Heritage Healthcare (North East) has 38 reviews.

Overall Experience

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Date Published

38
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5
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27

Review from J N (Mother of Client) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare has been supporting and caring for my 47-year-old daughter for 10 years. They provide meal preparation and cooking, domestic and shopping. My daughter and ourselves are extremely pleased with their care and attention.

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Review from Jill M (Client) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care assistants are very friendly and professional and I am treated with dignity and understanding to my needs.

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Review from Joan S (Daughter of Client) published on 9 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After receiving six weeks of service form your company we have had a complete change of heart from my parents. Previously they were apprehensive to get help from people who they didn't know and now they are completely happy with your member of staff's company. We would highly recommend the service to
anybody who is seeking help for their elders.

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Review from Anna B (Daughter of Client) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum receives from Heritage Healthcare is of the highest standard. Communication with carers is very good and any concerns raised are addressed quickly. She has regular carers which have helped build the trust and confidence and enable her to remain in her own home despite deteriorating eyesight.

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Review from Barbara T (Partner of Client) published on 19 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage carers do a brilliant job looking after my partner all these years. It takes the stress off me. I couldn't look after my partner without the care package in place. The girls are a lovely bunch of girls, never been let down once and the management are brilliant.

Reply from Anthonia Ugwumba at Heritage Healthcare (North East)

Thank you for your lovely review!


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Review from Gerald O (Client) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mixed quality of carers. Good ones are first class, well trained and quickly identifying needs of service users.
First class staff; some most frequent good/attentive. Some infrequent. Others rarely ever seen, subject to complaint, appears untrained and without a clue!

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Review from Mary F (Client) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is an extremely likeable person. I have been very satisfied with her work.

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Review from S B (Client) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are always smart and professional, I feel my independence is maintained as much as is possible due to my health problems.

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Review from A B (Client) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, friendly service provided.

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Review from Sarah J (Client) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is much more positive.

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Review from Harold F (Husband of Client) published on 30 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the quick onset of dementia/Alzheimers, the client can no longer care for herself - coupled with two sessions in hospital for a mastectomy.
A trial period with carers, Monday, Wednesday and Friday for 1 hour to deal with personal care, showering and application of skin complaint creams has
been fully accepted. The nurse is now an intergral part of care/treatment, assisting the husband.
Staff have been very skilled at persuading the client to cooperate. We are planning to reduce the periods to 45mins 3 times a week.

Reply from Andrew Park, Marketing Executive at Heritage Healthcare (North East)

Thank you for taking the time to review our homecare services. We value the feedback we receive from our clients and are extremely pleased that you are happy with the service Heritage Healthcare are delivering for your wife.


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Review from Brenda H (Client) assisted by family/friend published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good.

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Review from Oswald G (Client) published on 28 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel generally that this organisation is of a high degree of efficiency and I am very satisfied with the way it works.

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Review from Kate J (Daughter of Client) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers really have mam's best interest at heart. They are caring and compassionate and give me the peace of mind to be able to go to work during the day. Having consistency is really important for my mum who has advanced dementia. They also do extra homework which helps me too.

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Review from Elizabeth O (Mother of Client) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service and all the carers are very helpful with my daughter. All the carers are lovely.

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Review from Frederick J B (Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find them very helpful when you ask them to do anything. Very good what they are doing.

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Review from P B (Client) published on 24 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are very good. They are very sympathetic to the way I feel and always leave me feeling better in myself and in my personal care. They are very willing to help in any way they can and are a real asset to me and my husband.

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Review from William M (Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care I have received would be hard to beat. I am treated as a person and this makes a big difference. My wishes are met as much as possible I find the staff willing and very caring with certain expectations

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Current Review Score: 9.7 (9.723)

Overview of Review Score

The Review Score of 9.7 (9.723) out of 10 for Heritage Healthcare (North East) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.723 for Heritage Healthcare (North East) is calculated as follows: ( (50 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 65 Ratings = 4.723

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heritage Healthcare (North East) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (1)

Lisa

Lisa Glass

Job Title: Registered Care Manager

Joined: 2013

Lisa joined Heritage Healthcare in May 2013 and was appointed as Registered Care Manager in February 2015. Lisa has a Level 5 Diploma in Management and feels that her role allows her to continually learn every day.


Lisa said: “I am motivated to provide a high quality service. It is important to make sure each individuals needs are met and we are doing the best we can for our clients.”


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