Eleanor Nursing & Social Care Ltd - Lewisham

347-349 Lee High Road, London SE12 8RU
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8.8 11 Reviews
  • Eleanor Nursing & Social Care Ltd - Lewisham, London
As the leading care-at-home provider in the vibrant London Borough of Lewisham, Eleanor Care takes pride in delivering personalised care to young adults and older adults living in their own homes.

They believe in involving service users in their care, ensuring that each care package is tailored to meet their individual needs and promote their wellbeing. Wellbeing workers are extensively trained and supported to acquire the mandatory training, skills, and experience needed to carry out their work effectively.

Eleanor Nursing and Social Care offers a range of services to support service users, including:

Support with personal care, including washing, dressing, and grooming.

Moving and handling assistance, including transfers.

Meal preparation and support with feeding.

Leg care, including washing, drying, and creaming, as well as assistance with surgical stockings.

Catheter care, toileting support, and incontinence management.

Medication support and administration.

Escorting to appointments and community access.

Assistance with booking hospital appointments and arranging transport.

Specialised dementia care.

Sit-in service for companionship.

Shopping assistance.

24-hour live-in care.

Night care services.

The dedicated team is committed to providing high-quality care and support around the clock, ensuring the comfort and wellbeing of service users at all times.

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Care Provided by Eleanor Nursing & Social Care Ltd - Lewisham

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kitua Obute (Manager)

Funding & Fees Guide for Eleanor Nursing & Social Care Ltd - Lewisham

  • Prices

  • £31.41 per hour during Weekdays
    £33.83 per hour during Weekends
    £47.12 per hour during Bank Holidays

Eleanor Nursing & Social Care Ltd - Lewisham Reviews (11)

8.8

Eleanor Nursing & Social Care Ltd - Lewisham has a Review Score of 8.8 (8.750) out of 10, based on 4 reviews in the last 2 years. Over all time Eleanor Nursing & Social Care Ltd - Lewisham has 11 reviews.

Overall Experience

  • 5
  • 1
  • 0
  • 3
  • 2

Date Published

11
2
4
4
7

Review from C B (Client) published on 10 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my regular carers who are both caring and take great care of my needs. I do not have any complaints but get very anxious when my regulars are not available or not used to my problems. I feel I need to get to know them and they, my problems, so all my care needs will be met.

Reply from Eleanor Healthcare Group, Lewisham Team at Eleanor Nursing & Social Care Ltd - Lewisham

Thank you for your feedback. We're so happy to hear that you are happy with your carers and the care they provide. Continuity is important, and we appreciate your concerns about having new carers. We strive to ensure a smooth transition whenever changes occur and will do our best to provide consistency in your care. Your comfort and well-being are our priorities, and we appreciate your trust in us.


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Review from William M (Client) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall I am pleased with the care I receive from my carers who visit 4 times a day. However, I am extremely disappointed that my regular carer on a Saturday and Sunday has been reduced to Saturday's only. I would therefore appreciate it, if this could be looked into and my weekend carer returned to
caring for me on both days. The only negative score related to the office team, as when I have had to contact them, I find it difficult to get through to them via the phone and when I have managed to speak with them my requests are ignored.

Reply from Eleanor Healthcare Group, Lewisham Team at Eleanor Nursing & Social Care Ltd - Lewisham

Dear William, Thank you for sharing your experience with us. We're glad to hear you're pleased with the care you receive from your dedicated carers, and we understand the importance of continuity. Your feedback will be reviewed to see if adjustments can be made to better suit your needs and we apologise for any difficulties you've had in reaching our office team and for any delays in responding. Your insights are invaluable, and we're grateful for your patience and openness.


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Review from K R (Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never considered needing a care package until have an extended hospital admission. Eleanor carers have shown me nothing but care and respect.They are always professional and go above and beyond enabling me to have a new normal life where I have learned to accept and appreciate the work they do
every day. Thank you seems seems like too small of a way to say how much I am greatful.

Reply from Eleanor Healthcare Group, Lewisham Team at Eleanor Nursing & Social Care Ltd - Lewisham

Thank you for sharing your heartfelt experience. We are deeply touched by your kind words and are happy to hear your feedback. It is our mission to support you in achieving a new normal life, and knowing that we have made a positive impact means the world to us. It encourages us to continue going above and beyond in our daily work. Thank you for choosing Eleanor and If there is anything more we can do to support you, please don't hesitate to reach out.


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Review from Saqib R (Husband of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife recently delivered the baby and I used Eleanor services. A care worker came to my house and stayed with my wife. She was looking after my wife and assisting her in looking after the baby. It was brilliant it was peace of mind.

Reply from Eleanor Healthcare Group, Lewisham Team at Eleanor Nursing & Social Care Ltd - Lewisham

Congratulations on the arrival of your baby! We're happy to hear that you had a positive experience with Eleanor's services during such a special time. Providing support to new parents is incredibly important, and we're glad our caregiver could offer assistance and peace of mind during this transition. We're honoured to have been a part of this journey with you. If you ever need support in the future, please don't hesitate to reach out. Thank you for choosing Eleanor's services.


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Review from Carl R (Son of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

The service from Eleanor has deteriorated recently. A double-handed care plan is in place for our mother. While most carers are responsible and reliable, recently, carers are not attending visits, particularly at weekends, leading to unsafe conditions. For example, often the two carers do not arrive
together within a stipulated time. On many occasions, only one carer arrives, and occasionally no carers attend the visit. Lack of communication of these absences and difficulties in contacting management as the customer service helpline is often unanswered. High rotation of care staff and less-experienced carers not always following agreed protocols. Carers sometimes claim to attend visits not made. Calls and in-person meetings with the management team resulted in many promises but no improvement. The last email said they have staffing difficulties and recommended we find a different source for weekend care. This is causing much stress to our mother, rather than solving the issue, Eleanor passed the issue back to the customer.

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Review from N R (Son of Client) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

There are many good and professional carers working for this agency. However, these are let down by a small but important number of irregular and inexperienced carers. This is particularly noticeable at weekends, when there appears to be a shortage of staff. Carers failing to turn up and providing
an inadequate level of service has become an increasingly frequent occurrence, creating anxiety and stress at home. Management is aware of the situation which has been progressively deteriorating but seems to be unable to address them.

Reply from Jey Sharman, Digital Marketing Manager at Eleanor Nursing & Social Care Ltd - Lewisham

Thank you for your review and feedback - management have contacted directly.


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Review from Rob K (Son of Client) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What a lovely new years day! Arrived at mums at 11:00. Sat in excrement and urine. Once again!
If it wasn't for the fact my sister popped over she could well have sat in it all day and not had anything to eat.
Makes you wonder how often Eleanor never bother to turn up. Mum regularly claims she never
sees anyone, we assume that's the dementia, however, maybe they don't do the agreed four visits per day?
All it takes is a phone call to the family if nobody is available.
When the usual carer is unavailable it all goes horribly wrong.

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Review from Dorcas J (Mother of Client) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the support being given to my son by one of your support workers in the community. This support worker is very caring patient and strives to ensure best care needs are met for my son. words can not express my gratitude. My son continues to battle with mental health issues and this
support worker always does his best to support him, never gives up and I know he always wants to feel satisfied that he has done good and helped someone in my son's situation.
I don't have so many words but to say thank you.

Reply from Penny Hosie, Press & Communications manager at Eleanor Nursing & Social Care Ltd - Lewisham

Thank you for taking the time to submit your positive review. We're really pleased you're happy with the high standard of care being delivered by one of our Eleanor employees.


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Review from Heidi F (Client) published on 3 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I have been paying for the cleaning of my cousin's council flat as he has development problems and I live abroad. I visited him today to find that the apartment was filthy. It's obvious they have been accepting payment and not actually cleaning the apartment. They have left a vulnerable man in unhealthy
conditions.

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Review from Lesley B (Wife of Client) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had superb service from Eleanor Nursing & Social Care, the carer who led the team rarely took time off and made sure that shifts were covered and visits made promptly.
My late husband was very independent-minded and not someone who liked asking for help, but he grew to be very fond of the carers
and welcomed their visits. On the day he died the team came to pay their respects, a real personal touch that was a great comfort; two of them also came to his memorial event. Thank you for your love and kindness.

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Review from C B (Husband of Client) published on 6 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Disappointed with carers not turning up again. No schedule of carers ever available.
Girls seemed to be recently recruited and the better carers don't tend to stay for long.
Girls who do attend, about 50% good. Some clearly not interested and some not up to standard (includes language barriers English
not first language which creates misunderstanding).
Speaking with carers they seem to feel a lack of organisation and also are thrown in at deep end to cover situations not familiar.
Accepting its difficult profession the right staff are paramount. Clients need continuity with carers, routine very important. Think the type of work more suited to mature staff with life experience.
Same carers should be used to stop feeling of strangers entering your home.
All carers used should be introduced by management. It should be mandatory that carers drive so can arrive on time.
This care agency gives the feeling of being unprofessional, cannot meet commitments. Reactive rather than proactive approach.

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Current Review Score: 8.8 (8.750)

Overview of Review Score

The Review Score of 8.8 (8.750) out of 10 for Eleanor Nursing & Social Care Ltd - Lewisham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.500 for Eleanor Nursing & Social Care Ltd - Lewisham is calculated as follows: ( (14 Excellents x 5) + (9 Goods x 4) + (1 Poors x 2) ) ÷ 24 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Eleanor Nursing & Social Care Ltd - Lewisham is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Eleanor Nursing & Social Care Ltd - Lewisham

What Type of Services does Eleanor Nursing & Social Care Ltd - Lewisham offer?

Eleanor Nursing & Social Care Ltd - Lewisham offers Home Care.

How many Carers does Eleanor Nursing & Social Care Ltd - Lewisham employ?

Eleanor Nursing & Social Care Ltd - Lewisham employs 195 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Eleanor Nursing & Social Care Ltd - Lewisham to verify any information. View our terms and conditions. Eleanor Nursing & Social Care Ltd - Lewisham has an Enhanced Service – more info.