Home Instead (Cardiff)

Unit 6, Regents Court, Nettlefold Road, Cardiff CF24 5JQ
Submit a Review
Top 20 award
9.8 58 Reviews
  • Home Instead (Cardiff), Cardiff
Home Instead (Cardiff) supports a wide range of personal needs, helping older and vulnerable adults to remain in the comfort of their own homes. All care delivery is person-centred, with the company determined to encourage a more positive view of ageing.

Home Instead (Cardiff) employ warm hearted people, give them award winning training and then introduce them to a small number of clients, whom they visit on a regular basis, to allow relationships based on friendship and trust to form.

They are part of the world's leading provider of relationship centred care for older people and are proud to have been serving Cardiff, Penarth & Dinas Powys since 2009.

Home Instead (Cardiff) have special expertise in the care of people with Alzheimer's and other dementias, with unique City and Guilds qualified caregivers in this specialist area.

Show Home Instead (Cardiff) on the Map

Care Provided by Home Instead (Cardiff)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Philip Batchelor (Director)

Funding & Fees Guide for Home Instead (Cardiff)

  • Prices

  • Typically £35.00 per hour

Home Instead (Cardiff) Reviews (58)

Total of 58, showing 1-20
9.8

Home Instead (Cardiff) has a Review Score of 9.8 (9.756) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (Cardiff) has 58 reviews.

Overall Experience

  • 49
  • 9
  • 0
  • 0
  • 0

Date Published

58
1
8
13
45

Review from Claire P (Daughter of Client) published on 4 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead Cardiff service supporting mum for just over six months. We are delighted with the service - mum enjoys the visits and her carers are greeted as friends now. They are responsive to her needs and treat her with dignity and respect.
The hour visit means they have time
to help with daily tasks as well as much needed companionship. The administration team are so helpful and any small issues are quickly dealt with and resolved. I live 200 miles away and although I visit regularly it is such a comfort knowing that I can have confidence in her care team. I look at the care report every day which is updated online and this communication is so helpful.
Mum has dementia and other physical health issues but loves her home and wants to stay there. Having Home Instead involved in her care means we can help her to stay independent as long as possible.
Thank you to all at Home Instead and a special thanks to her main carers - you are stars!

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for the lovely review - it means so much to us that your mum enjoys the visits. We will share this feedback with mum's care professionals!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Josie E (Wife of Client) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are completely happy with the service you provide and would recommend your firm.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M F (Client) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers that come to me are brilliant with the helo they give me always on time, they are excellent with anything they do for me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S D (Daughter of Client) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is simply the best care agency I have come across. Due to our circumstances, we had to try several agencies for my elderly mother before we found out about Home Instead. With this agency, my mother feels cared for by the staff who attend to her needs as they spend every minute of the call
helping and interacting with her. I'm very impressed.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

This review means a great deal to us all at Home Instead, thank you so much, our staff really enjoy interacting and assisting your mother.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L B (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional, friendly and supportive service from the first approach through to the implementation of the care plan. Very responsive to the changing needs of my mother, including during an unexpected hospital stay. The care team were all flexible and responsive to requests. Inevitably there are
different strengths and knowledge levels amongst the individual carers but with a willingness to learn and provide the best care, we felt my mother was in safe, secure hands and that any communication difficulties could be resolved promptly. We learnt from carers as a family and they listened to us!

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for the review - it's great to hear that you found the support flexible, responsive and collaborative.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B W (Client) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the help I am receiving. Very helpful carers.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thank you for the kind review, I'm delighted that you find your care team very helpful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally C (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been supporting my mum for a couple of years now. I am really pleased with the service they provide and so is my mum. I’ve met a few of the caregivers and they are always helpful and friendly. They assist Mum with anything she needs, even walking her dog if required. They are always
punctual and efficient and the main thing is they are reliable.
There have been times when I’ve required a couple of extra hours of support from them and this has been managed very quickly by the team, without any issues. I can highly recommend them.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for the lovely review, we really enjoy helping your mum and it's great fun to help walk her super dog too. Thanks for your support!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M L (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very comfortable with the care I receive from my weekly visit. I have the same lady with time who is like one of the family.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for your lovely review, we pride ourselves on offering continuity and it's lovely to hear that your care professional feels like part of your family!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A G (Client) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally very good - a couple of problems when a carer we had asked not to be sent appeared and another when the carer was late arriving, which the company knew would be happening but I didn't know.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks very much for your review - I have checked with my team and we have rectified the point that you raised. We appreciate your feedback and use it to improve our service. Best wishes to you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Chris M (Son of Client) published on 19 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead’s service now for over 5 years and it’s irreplaceable for my mother's care. The caregivers are just like friends to my mum which is exactly the kind of relationship she wanted with her home help. We know that we can fully trust the caregiver to always have her best interests
at heart. We now have an app that the caregivers fill in every day so that we can remotely check on her well-being as well. The office keep in good communication with me to let me know of any issues on availability and any concerns they have.
We couldn’t be without this service and it means that my mum can carry on living in her own home for as long as possible.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for your feedback. It's a privilege to provide support for your Mother.
Best wishes,
Phil Batchelor


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P S (Daughter of Client) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Home Instead, you have indeed helped us as a family keep our mother at home way longer than it would otherwise have been possible.
You have provided us with some truly exceptional caregivers, over the many years we've been with you. We sing their praises, their job isn't easy. Always helpful
on the phone, managers and schedulers have played their part excellently.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks so much for this lovely feedback - it was a pleasure supporting your mother to live at home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from L R (Daughter of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who came to support my mother (with Alzheimer’s) were, quite simply, wonderful. Kind, patient and understanding. They are a special group of people to whom I remain very grateful.
The admin team were empathetic and quick to adapt as far as possible to the changing needs of my mother. Living
overseas, I often needed to pass on information or seek reassurance - both were handled quickly and efficiently.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thanks for your lovely feedback, the whole team are thrilled! It was a pleasure supporting your mother.
All best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C R (Relative of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very grateful to the care and support provided by the carers as it made my father in law clean, supported and fresh. The house looked clean and organised when we were away and the carers came and supported dad to live comfortably.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thank you for the opportunity to support your father-in law. All best wishes to your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John D (Son of Client) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service. My mother loved the attention from the two ladies who visited her house twice weekly. This care practice offers a very efficient, reliable service, and I would not hesitate to recommend them.
My mum actually gained more confidence during the past month and looked forward to their
visits.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Dear John, thanks for the lovely feedback - we really enjoyed helping your mum.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D W (Son of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is now in her late nineties, has been using Home Instead for more than ten years. To begin with, it was mainly for companionship, but now they help her get washed and dressed and get undressed for bed. The carers provide her with three meals a day, wash clothes in the washing machine,
wash up, vacuum and do the shopping.
Throughout the pandemic, Home Instead has provided her with the three visits without fail, although occasionally, the time has to be changed by a one-time slot (ie +/- 1 hr 15 mins) due to staff sickness.
The staff are friendly and very competent and take special care of my mother. She is very happy with their services and sees them as her friends. They communicate well with each other.
If there are any technical problems, the carers can contact me directly, help me diagnose the issue remotely and liaise with me as I get the problem resolved.
The office staff know me well and are always very helpful and supportive if we have any challenges.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Thank you very much for your lovely review. It is a privilege to support your mother - she is a truly remarkable lady.
Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen T (Daughter of Client) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead for 18-months, and we were lucky to have the same carer throughout that time. My mum suffers with Dementia, so having the same carer was invaluable. Mum was able to build a lovely relationship with her carer and was always pleased to see her.
We also used Home Instead
when Dad wanted to trail an overnight stay, and the lady that came was fabulous too. Dad and I were really worried that Mum would be anxious, but Mum loved the lady that stayed, and they had fun together. So it was a very positive experience.
The office team have always been friendly and helpful, and the owner was very professional on his initial visit, and it was appreciated when he popped in to see them with a card at Christmas.
Sadly we have had to make the heartbreaking decision to find permanent care for Mum due to the severity of her illness and have not cancelled the care provided by Home instead.
We would definitely recommend their service to others.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Dear Karen, thanks so much for your feedback. We really appreciate it. We're delighted that our approach, which offers continuity of care has worked so well; we find this approach is especially valuable for clients living with dementia. Our care professionals also benefit from our specialist dementia training, which gives them added confidence. All best wishes to you and your family as mum transitions to residential care.
Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Home Instead enough for the loving care given to both my parents, since first engaging their services in 2019. The company work as a great team from the inside, out. The office staff are so very polite, helpful, thoughtful and always had time to discuss the care plan, I was never rushed.
A carefully selected team of CareGivers were planned for my parents, maintaining consistency of care, enabling trust and relationships to grow.
The CareGivers were all amazing, from day 1! Getting to know both my parents, never making their role obvious which is helped by them not wearing uniforms. My parents very quickly looked forward to their daily visits. Even when times were getting tougher for my parents, in particular the last few months, the CareGivers gave it their all and cared. I take my hat off to you all for being there and being amazing.
To all at Home Instead, 'Thank you' you do a wonderful job.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John C (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Home Instead to help my mother back in October. She needed support to keep her comfortable in her own home when family were not around to help. From the very beginning, I was impressed with the Home Instead team. They came to visit us and talk about what they could do to help, how they
could select the team to fit in with my mother and how the scheme could be expanded as my mother's needs changed. When I came back from working overseas in December, I was so happy to see how my mother's quality of life had improved due to the Home Instead team and their hard work. They had helped her with getting meals, keeping the house neat and tidy and looking after herself, all without it feeling like an invasion. I have had to change the care and the administration team were more than accommodating in putting in place the extra care my mother needed, despite all the implications of the pandemic. A big thank you to the carers and the people in the Home Instead Cardiff office.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

It is a pleasure supporting your mother - thanks so much for the lovely feedback, we shall share it with the team!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Greg J (Grandson of Client) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided my Grandfather with exceptional care over a number of years since he was widowed, guiding him through bereavement and assisting him to live independently well into his mid-nineties. When the time finally came to move my Grandfather into residential care the whole Home Instead
team could not have been more empathetic, supportive, flexible and helpful. His carers went above and beyond our expectations and I cannot speak highly enough of them; they are fantastic. The management team are similarly extremely easy to deal with, responsive and kind. I would not hesitate to recommend Home Instead to anyone looking to care for a loved one at home.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Dear Greg, it was a privilege to support your grandfather, thanks so much for the lovely feedback. Best wishes, Phil Batchelor, Director.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Francesca T (Friend of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had experience of the service Home Instead offers with 4 different clients and I have found Home Instead deliver an excellent standard of care. The Home Instead managers (Office and on-call) are keen to tailor the care to individual needs, are responsive to feedback, are keen to find solutions.
The Carers are kind, efficient and responsible.

Reply from Philip Batchelor, Owner at Home Instead (Cardiff)

Many thanks for the feedback, we strive to tailor our care to individual needs and are thrilled that you rate us so highly!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Home Instead (Cardiff) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.756 for Home Instead (Cardiff) is calculated as follows: ( (59 Excellents x 5) + (19 Goods x 4) ) ÷ 78 Ratings = 4.756

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cardiff) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

View Latest Report

Awards / Recognitions (20)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (8)

Phil

Phil Batchelor

Job Title: Director

Joined: 2009

Phil and Kate own the Cardiff office. Phil has lived in Cardiff for 13 years, working previously as a Director & Managing Director at one of Wales’ largest employers, Memory Lane Cakes.


Phil opened the Cardiff office of Home Instead Senior Care in September 2009 and loves how rewarding this work is. He says: “It is a privilege to help people lead happy and independent lives in my local community”.


Kate joined the team at Home Instead in September 2014, before that she was a Secondary Head of English at a large comprehensive school.


Phil and Kate both hold the QCF level 5 qualification in leadership and management.


As well as offering companionship, home help and personal care for older people, Phil and Kate are focusing the Cardiff office on becoming a centre of excellence for Alzheimer's & other dementia care.


Christine

Christine Graham

Job Title: Head of People & Recruitment

Joined: 2016

Christine studied human resource management at the University of Glamorgan and has over 20 years’ experience in the private and also “not-for-profit” sectors with a focus on social care.


Christine is very pleased to have joined Home Instead Senior Care at a time when the organisation continues to grow and excel in its ambitions for the future. She has wide-ranging H.R. experience covering; recruitment and retention, staff management & employee relations and enjoys working alongside our operational team to ensure that the best quality of care is delivered to our clients.


Gemma

Gemma Williams

Job Title: Care Manager

Joined: 2012

Gemma’s role is to ensure that the clients we support receive the highest quality service in a person-centred way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.


Gemma also manages the CAREGivers ensuring they are supported whilst delivering the bespoke care Home Instead provide. Gemma joined Home Instead in March 2012 as a CAREGiver progressing to a supervisory role in March 2015. Gemma has an extensive health and social care background, gained through working with children that have life-limited conditions and children with special needs. Gemma has recently achieved her QCF level 5 in Management for Health and Social Care.


Sian

Sian Perez

Job Title: Care Manager

Joined: 2015

Sian has worked for Home Instead Senior Care since January 2015 and joined the team as a Care Supervisor. Sian has worked in the care industry for the past 8 years in various roles and between this time went to University to study Business and Law. Sian has finished her QCF Level 5 in Health and Social Care which complements her role at Home Instead.


Sian’s role is to ensure that the clients we support receive the highest quality care with a person-centred approach. This includes care consultations, quality assurance survey’s, service reviews, liaising with clients and family members and much more. Sian also provides support for CAREGiver’s on a daily basis and helps them support clients and maintain their independence in their own homes for as long as possible.


Kate

Kate Crookes

Job Title: Training Co-Ordinator

Joined: 2013

Kate joined Home Instead in December 2013 after studying Dance at the University in Cardiff. She joined the team as an Administration Assistant and has recently moved into the role of Training Co-ordinator.


She has a level 2 and 3 in Business and Administration as well as recently completing her level 5 in Leadership and Management. Kate thoroughly enjoys working with Home Instead and is currently looking forward to taking on more responsibility with training the new and current CAREGivers. Especially after attending her train the trainer course, for Alzheimer‘s and other dementia’s, so that she can deliver Alzheimer’s training to all of our CAREGivers.


Helen

Helen Kalami

Job Title: Receptionist / Finance Administrator

Joined: 2014

Helen joined the Home Instead Team as a CAREGiver and moved over to the office as a Receptionist / Finance Administrator at the end of 2014. Before she started with Home Instead her background was in office management and this is where she feels she is at her happiest.


Susan

Susan Lowen

Job Title: HR Administrator

Joined: 2015

Sue joined Home Instead in July 2015. Sue started as a CAREGiver and progressed in the company from being a mentor to a senior CAREGiver, and is now in the office as part of the HR Team doing administration.


Sue has completed her level 2 in Health and Social Care and level 2 in Business and Administration. Sue has always liked the fact that Home Instead cares as much for its CAREGivers as it does for its clients.


Bethan

Bethan Jones

Job Title: Administrator

Joined: 2013

Bethan joined Home Instead in August 2013. She has been a CAREGiver for seven years and at the moment she works part-time in the community and part-time as an administrator. Bethan values her role as a CAREGiver and finds it very rewarding to deliver quality care to the clients that she supports.


She recently gained a position as a part-time administrator in the Home Instead office and is enjoying learning more about how the company operates. Bethan has completed a QCF Level 2 in Health and Social Care and is currently working towards a QCF Level 3 in Health and Social Care. Bethan graduated in 2003 with a BA Hons in Education and History and she has had previous administrative roles, working for a utilities company and the Civil Service.


Frequently Asked Questions about Home Instead (Cardiff)

What Type of Services does Home Instead (Cardiff) offer?

Home Instead (Cardiff) offers Home Care.

How many Carers does Home Instead (Cardiff) employ?

Home Instead (Cardiff) employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cardiff) to verify any information. View our terms and conditions. Home Instead (Cardiff) has a Platinum Service – more info.