Order by:

Review from Alison H (Daughter of Client) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience

Carers visit Mum at lunchtime to assist with preparing a meal. They also help Mum to shower and do any housework or shopping. Also very valuable is the company they provide. Without these visits, Mum could not continue to live in her own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve W (Nephew of Client) published on 5 March 2018
Submitted via Website • Report

Overall Experience

A truly professional agency in a context where this is an extreme exception rather than the rule. Not the cheapest but a quality service, entirely reliable with an excellent administration base - very sound communication. One of their carers is a 'saint'; nothing is too much trouble for 'her ladies'

as evidenced by her trudging for 3 hours to and from home in the recent snow and then, giving up her day and staying for up to 8 hours over the three agency visits that were programmed rather than leave my aunt without help.
Exceptional.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sally M (Daughter of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience

Our mother currently has visits from 2 carers 4 times a day. All carers treat mum with dignity and kindness, but more than that they have come to know her sense of humour and frequently get her laughing. She has said that she regards her carers as her friends. On a recent occasion, mum was more confused

and distressed than usual and her carers went above and beyond to reassure her, keep her calm and settle her. Mum's carers are always alert to small changes and act appropriately to ensure her needs are met, whether practical or emotional needs. Mum requires a lot of personal care and this is handled sensitively. We have found on more than one occasion carers have given up their own time to assist mum. In addition to the wonderful care that they give to mum, carers have dealt with some practical crises extremely well, including the loo flooding! We feel that we have a very good relationship with the management. All emails are dealt with promptly and any comments attended to effectively.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah S (Daughter of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience

Well organised from the start. Will come out to you at home or in hospital to discuss your needs. Caregivers are all very kind, patient, reliable and trustworthy. Available for home help during the day, extra help when returning home from hospital/respite home, or night-sitting for assistance and care

needs at night. Without Home Instead my mother would not be able to continue to live in her own home. Our experience of Home Instead has been and continues to be a very positive one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Greg K (Son of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience

Flexible, responsive and professionally run service. My mother has been able to build up a relationship with the same staff over time and this consistency has been really helpful in supporting her needs. All staff are friendly and caring and their support has helped my mother to maintain a good level

of independence, despite significant health challenges.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Wendy J (Daughter of Client) published on 25 January 2018
Submitted via Website • Report

Overall Experience

I have made a point of getting to know the carers looking after mum as I was so anxious about engaging a care agency. I need not have worried: they are extremely kind, caring, hardworking and yet unhurried and considerate towards mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carol D (Daughter of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience

I have been very pleased with the care provided by HomeInstead. Management and office support staff are always helpful with phone queries. The Carers are wonderful that I have come across and have done amazing work with my mother who has Dementia they have been very patient and have worked hard to

reach the goals that we set for the care needed. The Carer log is always filled in and provides useful feedback. It has always been very easy to arrange a chat with the Care Manager to keep up to date with how we both feel things are going and generally, emails are promptly replied to. I would and have recommended HomeInstead to others looking for care at home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Robert R (Son of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience

We have found Home Instead Cardiff to be efficient and effective. From the initial meeting with them to assess the needs of my father both personal and domestic - we developed a care plan with them, which is regularly reviewed. Over time we have had to increase the support he receives and our experience

is that Home Instead have been able to respond. There have been minor issues along the way but when raised Home Instead has quickly taken these on board and resolved things to our satisfaction. They have been flexible in providing increased levels of care during periods when requested such as family holidays.
An important factor in meeting my father's care needs is to ensure he has carers who are able to interact with him and recognise his requirements and limitations. We regard this aspect as a particular strength of Home Instead as all his regular carers have struck up a warm, and yet professional, relationship with him.
Above all else, my father wishes to remain at home and Home Instead enables him to do so.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Simon K (Son of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience

Home Instead provided excellent initial advice on the types of support available for my Mother so she could stay in her own flat as she declined physically and mentally. The service provided was very well organised and reliable. The main carer has been excellent, particularly as the client was initially

resistant and not sure why she needed anyone to support her. Substitute carers for periods of illness and holiday were variable, sometimes less experienced.

As Mother developed Alzheimers and dementia, Home Instead provided very helpful guidance on her changing support needs and when we needed to look for residential care. The main carer continues to take Mum out of her home when family members are not available.

Overall, Home Instead have provided a very good, professional service that has supported Mum, ensured her safety and enhanced the quality of these difficult years, while also giving reassurance to us, her close family members. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from K H (Son of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience

Initially, caregivers helped maintain mum's quality of life by taking her for her daily walk which is very important to her - to have done so alone would have been unsafe due to her increasingly poor balance and potential to fall. A daily social chat is also important to mum's well-being and caregivers

certainly appear to possess all the qualities needed - impressive as mum is sometimes not the easiest of characters!

As time passed by, additional help was needed regarding management of fridge freezer, meal preparation, clothes selection/dressing, medication, showering. Caregivers have provided the correct level of support necessary, displaying patience and tact, maintaining dignity and even having a laugh too.

Confidence and trust developed between not only mum and caregivers but myself and caregivers too - to a level where they are trusted to identify changes in mum's health and take her to her doctor's surgery when thought necessary.

The family are most grateful for the service provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marilyn E (Wife of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience

The service is friendly, efficient, understanding and very flexible and the carer provided is a godsend. We can’t imagine how we managed without him before. All communication is clear and friendly and all in all, we are both very content with the service provided. I have a sense of trust for the agency

and the carer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara C (Daughter of Client) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience

As full-time carer for my mother who had Alzheimer's and mobility problems, the help I received from Home Instead enabled me to cope with the stress involved. Home Instead provided a team of caregivers who were very well trained and provided continuity of care. When I left Mum in their care, I did so

knowing that she would be treated with kindness and respect and would receive excellent care. I felt that the caregivers genuinely cared for Mum and me and that looking after Mum was more than just a job for them. During the last few months of her life, Mum needed a high level of care which was consistently provided by Home Instead caregivers. Thanks to them I was able to continue caring for Muma t home which was what I wanted and I will always be grateful to them for that. Indeed, when Mum died three months ago the care team came to the funeral as did the owner and deputy line manager. I was also very impressed by the owner who provided a high-quality service and cared about his staff and clients. For him, this is much more than a business.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C B (Wife of Client) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience

We have been using Home Instead Senior Care for a couple of years. My husband has had a couple of strokes which have left him with some speech problems and unable to use a phone. Home Instead Senior Care have teamed him up with a like-minded personality on a "buddy" system. Our carer is kind, polite,

respectful and totally laid back which matches my husband perfectly. His carer has had the relevant training to meet my husband's needs. I have no hesitation leaving the carer with my husband. This has made my life a little easier. The office are always very helpful especially if I need to change our hours, they have also arranged a backup helper if our usual one is not available if I need to change our timetable. I would have no problem recommending Home Instead Senior Care they are certainly a life changer.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kathy G (Daughter of Client) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience

My mother received fantastic care with your service. The care workers were warm, friendly and courteous. She looked forward to their visits and was always treated with dignity and respect. It brightened my father's day when they arrived each morning and evening. He loved chatting with them and he knew

he could trust my mum to them. Thank you for making her life so pleasant.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from (Ruth) Elaine W (Client) published on 5 December 2016
Submitted via Website • Report

Overall Experience

Last January I had a major operation to my spine which has left me with considerably impaired mobility. I am recovering slowly but need help with every day things, particularly personal care and I am also grateful to be taken shopping and to appointments. Home Instead has been excellent, the Caregivers

they supply are always kind, helpful, patient people, mature, good company and with a blessed sense of humour. They normally send me someone I know and at the time I expect them. I feel very fortunate to have their service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John M (Son of Client) published on 14 November 2016
Submitted via Website • Report

Overall Experience

I want to express my thanks for the support and care given by your staff during the time in which Homeinstead (over 2 years) have been supporting my Mum. All the caregivers have provided an excellent service and their support has enabled my Mum to live independently for a lot longer than would have

been the case. The team in the office have always been prompt, helpful and amplify a strong sense of a "can do" attitude, which has been a great reassurance to the family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Brenda J (Client) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience

Good care, timekeeping very good. Often gave helpful advice. Would sometimes help by buying milk or bread. Reliable. Always very pleasant and cheerful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gareth E (Brother of Client) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience

As a local provider of home based care, my brother was so grateful for the service provided which enabled him to carry on working for longer. The package was carefully tailored to the needs of a multiple sclerosis suffer and the experience was positive primarily due to the caring, helpful and polite

nature of the team of staff involved. All requests and needs were handled in an attentive and enthusiastic way and it was clear that high standards of training to ensure the patients well being and comfort had been given in what is often a difficult and stressful environment for all concerned. My brother's independence within his home was retained and for that he is truly grateful. It is only due to hospital treatment that the care package stopped and if a return home is possible it is likely that my brother would seek to renew the provision.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Meet the Team (8)

Phil Batchelor

Job Title: Director

Joined: 2009

Phil and Kate own the Cardiff office. Phil has lived in Cardiff for 13 years, working previously as a Director & Managing Director at one of Wales’ largest employers, Memory Lane Cakes.

Phil opened the Cardiff office of Home Instead Senior Care in September 2009 and loves how rewarding this work is. He says: “It is a privilege to help people lead happy and independent lives in my local community”.

Kate joined the team at Home Instead in September 2014, before that she was a Secondary Head of English at a large comprehensive school.

Phil and Kate both hold the QCF level 5 qualification in leadership and management.

As well as offering companionship, home help and personal care for older people, Phil and Kate are focusing the Cardiff office on becoming a centre of excellence for Alzheimer's & other dementia care.

Christine Graham

Job Title: Head of People & Recruitment

Joined: 2016

Christine studied human resource management at the University of Glamorgan and has over 20 years’ experience in the private and also “not-for-profit” sectors with a focus on social care.

Christine is very pleased to have joined Home Instead Senior Care at a time when the organisation continues to grow and excel in its ambitions for the future. She has wide-ranging H.R. experience covering; recruitment and retention, staff management & employee relations and enjoys working alongside our operational team to ensure that the best quality of care is delivered to our clients.

Gemma Williams

Job Title: Care Manager

Joined: 2012

Gemma’s role is to ensure that the clients we support receive the highest quality service in a person-centred way that meets their needs and preferences. This includes care consultations, quality assurance, liaising with clients and family members and much more.

Gemma also manages the CAREGivers ensuring they are supported whilst delivering the bespoke care Home Instead provide. Gemma joined Home Instead in March 2012 as a CAREGiver progressing to a supervisory role in March 2015. Gemma has an extensive health and social care background, gained through working with children that have life-limited conditions and children with special needs. Gemma has recently achieved her QCF level 5 in Management for Health and Social Care.

Sian Perez

Job Title: Care Manager

Joined: 2015

Sian has worked for Home Instead Senior Care since January 2015 and joined the team as a Care Supervisor. Sian has worked in the care industry for the past 8 years in various roles and between this time went to University to study Business and Law. Sian has finished her QCF Level 5 in Health and Social Care which complements her role at Home Instead.

Sian’s role is to ensure that the clients we support receive the highest quality care with a person-centred approach. This includes care consultations, quality assurance survey’s, service reviews, liaising with clients and family members and much more. Sian also provides support for CAREGiver’s on a daily basis and helps them support clients and maintain their independence in their own homes for as long as possible.

Kate Crookes

Job Title: Training Co-Ordinator

Joined: 2013

Kate joined Home Instead in December 2013 after studying Dance at the University in Cardiff. She joined the team as an Administration Assistant and has recently moved into the role of Training Co-ordinator.

She has a level 2 and 3 in Business and Administration as well as recently completing her level 5 in Leadership and Management. Kate thoroughly enjoys working with Home Instead and is currently looking forward to taking on more responsibility with training the new and current CAREGivers. Especially after attending her train the trainer course, for Alzheimer‘s and other dementia’s, so that she can deliver Alzheimer’s training to all of our CAREGivers.

Helen Kalami

Job Title: Receptionist / Finance Administrator

Joined: 2014

Helen joined the Home Instead Team as a CAREGiver and moved over to the office as a Receptionist / Finance Administrator at the end of 2014. Before she started with Home Instead her background was in office management and this is where she feels she is at her happiest.

Susan Lowen

Job Title: HR Administrator

Joined: 2015

Sue joined Home Instead in July 2015. Sue started as a CAREGiver and progressed in the company from being a mentor to a senior CAREGiver, and is now in the office as part of the HR Team doing administration.

Sue has completed her level 2 in Health and Social Care and level 2 in Business and Administration. Sue has always liked the fact that Home Instead cares as much for its CAREGivers as it does for its clients.

Bethan Jones

Job Title: Administrator

Joined: 2013

Bethan joined Home Instead in August 2013. She has been a CAREGiver for seven years and at the moment she works part-time in the community and part-time as an administrator. Bethan values her role as a CAREGiver and finds it very rewarding to deliver quality care to the clients that she supports.

She recently gained a position as a part-time administrator in the Home Instead office and is enjoying learning more about how the company operates. Bethan has completed a QCF Level 2 in Health and Social Care and is currently working towards a QCF Level 3 in Health and Social Care. Bethan graduated in 2003 with a BA Hons in Education and History and she has had previous administrative roles, working for a utilities company and the Civil Service.

Home Instead (Cardiff)

Care Provided by Home Instead (Cardiff)

Good to Know

Funding & Fees Guide for Home Instead (Cardiff)