Everycare (Central Hants) Ltd

The New Coach House, Taylors Yard, Sutton Scotney, Winchester SO21 3XX
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9.3 20 Reviews
  • Everycare (Central Hants) Ltd, Winchester
Everycare (Central Hants) Ltd are a highly rated agency delivering first class domiciliary and live-in care in people’s own homes.

Their domiciliary carers can assist clients with daily visits providing one-to-one support with personal care, household tasks, medication and other activities to help clients maintain a comfortable quality of life and independence.

Clients that need 24-hour care and support are carefully matched with their highly trained, attentive and compassionate carers delivering bespoke care packages that are tailored to individual needs. They provide companionship, personal care, administering medication and can help with household chores, such as, ironing, cleaning, cooking and shopping and accompaniment on trips outside the home.

A free no obligation consultation can be arranged by clicking on the book consultation button, sending an email and selecting the Care Placement Enquiry option or simply giving them a phone call.

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Care Provided by Everycare (Central Hants) Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Karen Whitmill (Registered Care Manager)

Funding & Fees Guide for Everycare (Central Hants) Ltd

  • Prices

  • Day Services (7am to 10pm) Mon to Fri


    •   Hourly rate Mon – Fri £33.65, Weekends £38.74, Bank Holidays £50.50.
    •   3/4 Hour Mon – Fri £28.09, Weekends £32.41 Bank Holidays £42.14.
    •   1/2 Hour Mon - Fri £24.51, Weekends £28.16, Bank Holidays £36.73.
    Night Services (10 pm to 7 am) Mon to Fri
    •   Sleep Overs Mon - Fri £212.22, Weekends £212.22, Bank Holidays £252.21
    •   Awake Nights Mon -Fri £313.63 Weekends £354.14, Bank Holidays £470.45

  • Standard Live-in care starts from £1300 per week, depending on the level of need.
    Couples care starting from £1450 per week

Everycare (Central Hants) Ltd Reviews (20)

9.3

Everycare (Central Hants) Ltd has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Everycare (Central Hants) Ltd has 20 reviews.

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Review from Dave C (Friend of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare provided live-in day and night care support, to our elderly friend. Sadly, owing to the poor mental health of our friend, this arrangement proved very awkward for him to accept. However, Everycare tried hard to make the plan work, right from the start of the arrangement, through to its completion.
The staff were always trained, friendly and focused on giving the care our friend needed, despite the mental health issues making the situation difficult. The staff raised health issues promptly and directly with the doctor's surgery, arranged the necessary medical visits, and kept us informed of any developments or changes. They cooked and cleaned for our friend, and made a big difference to his home, keeping it fresh and tidy. I would not hesitate to use Everycare again if the need ever arises.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you so much for your lovely review. We at Everycare do try our utmost to provide high-quality and tailored care for all our clients, we look at different approaches to find one that works best for every client because everyone is different. Please do give us a call if you ever need us in the future and we thank you for choosing Everycare.


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Review from Carol P (Daughter of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare provided kind, experienced and well-trained nurses. They always arrived on time and got on very well with my parents. They helped my father wash and dress; they also did the ironing, changed the sheets, made teas and coffees, and took my mother shopping. I strongly recommend Everycare.

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Review from James I (Son of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We enjoyed two visits a day for three or four years from Everycare’s diligent and friendly carers, until (eighteen months ago) Mum’s mobility and dementia worsened. The time had come for a full-time, twenty-four seven live-in carer and Everycare delivered a super one, demonstrating unique insight to
provide the 'right match' for what was critical for Mum moving forward.
Some companies lose sight of the customer, prioritising profits over care needs. When that occurs, one sees over-engineered processes and inflexible, unhappy staff. Everycare aren’t like that. They don’t compromise on care. Their culture is being supportive, pragmatic and proactive; from highly visible and contactable management, right through to those carers on the front-line responding to every little detail of Mum’s constantly changing care needs. Securing a company to care for the needs of elderly parents is a challenging and worrying time. We were fortunate to find Everycare and I fully recommend them as one of the best care providers around.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

On behalf of the team here at Everycare, we would like to thank you for your kind words. We feel privileged to have been able to support you and your mum through some challenging times.
Being flexible, responsive and delivering a person-centered service is very important to all of us. Equally choosing a carer, whether that be a domiciliary carer or a live-in carer is just as important, this is the personalised service that we provide to our clients.


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Review from Art C (Son of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout the years that Everycare looked after my parents who had dementia, they were very reliable, professional, person-centered and flexible with the ever changing needs of their conditions. If there were concerns with a deteriorating health condition then the management team would inform me.
I
met numerous carers during my visits and found them all to be friendly, respectful and focused on the welfare of my parents which culminated in 24 hour care which was excellent. As a son, I always felt content in the knowledge that they were well cared for and would not hesitate in recommending this agency.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

It was an absolute pleasure being able to take care of both of your parents in the surrounding of their own home. Thank you for using Everycare.


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Review from Sandie E (Wife of Client) published on 29 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have only recently started using Everycare to help with my husband's personal care each morning and evening but apart from everyone having to get used to each other, as is normal, we have been very pleased with the care given to my husband. I cannot say any more at this stage.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you. It does take time for everyone to get used to each other, and we are please it is all working out for the best.


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Review from A H (Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very good.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you for your review. We are pleased you are happy with the service we provide. Our carers do a wonderful job and are a great asset to Everycare.


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Review from A S (Client) published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care always.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you for your review - we are so grateful to all our carers for providing excellent care for every client. We are pleased you are happy with everything.


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Review from Suzi T (Niece of Client) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everycare were always very friendly and approachable in all aspects of my aunts care and raised any alarms for her wellbeing in a timely fashion. Even taking into consideration her personality and matching her with the relevant carer. One carer, in particular, had a great rapport with my aunt, joking
with her but taking no nonsense from her in a loving and caring manner. I would like to thank all the team; you have been fantastic. I soon felt that my auntie was being looked after extremely well, which also took the stress off myself.


Many thanks, guys, keep up the great service, which is essential especially in these uncertain times.


Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you for your lovely message; all of our carers and office team much appreciate your positive feedback. We wish your aunt well and will miss her dearly.


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Review from Anne N (Daughter of Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using the Winchester Everycare since 2016 and have been very impressed with the service. The carers are an asset to the company and always very professional. The manager is always very helpful and supportive whenever we need extra care or have any queries. The flexibility is very beneficial
to us, we have had to have live-in care since summer 2020 and alternate weeks with a family member. This has worked very well. Using Everycare has meant keeping father in his own home, although probably more expensive than a home this is his wish and he is very happy to be able to be at home, this would not have been possible without them. Coupled with Covid situations being at home has enhanced his well-being and in no way have any quality of care been compromised in any way. Well done Everycare!

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you, we are lucky to have excellent carers and an amazing team. We love to be able to maintain people's wishes at home and Live-in care is a great option.


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Review from Shoonagh H (Daughter of Client) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my 82-year-old mother has received from Everycare staff has been outstanding. All their carers are professional, warm and empathic. They have been excellent at ensuring that my mother eats healthily, that she has company and that she remains active. During an extremely challenging time they
have kept her safe, well and happy. She would regard them as friends as well as carers, which is high praise indeed.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you for your kind comments, our carers are very passionate about their roles and wants to deliver the best possible care.


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Review from Kate B (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the Everycare team enough, management are organised and efficient yet approachable and willing to make adjustments to the care if needed, even at short notice. My father cannot use a phone so during lock down communication has been difficult, however the Everycare team are always happy
to pass on messages from family.
Every care worker has been kind, compassionate and very tolerant in their daily care of my father. They quickly assess what is required and do whatever is needed. General care of the house is also done well.
We have had a good team of three or four care workers who have got to know my father and the house well and so I am reassured that continuity of care is maintained.
This last year has been extremely difficult for everyone and yet I have been confident that Dad’s care has remained constant.
Thank you all very much indeed.

Reply from Karen Whitmill, Care Manager at Everycare (Central Hants) Ltd

Thank you very much for the comments, we are lucky to have carers that are so compassionate and dedicated and also very flexible.


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Review from C E (Daughter of Client) published on 3 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contact with the manager who made the initial meetings with my father very relaxed and comfortable to our final phone call I was so happy with the kindness, competence and flexibility she offered us all. It was a tricky situation where my fiercely independent father was not keen to accept
outside help but I felt that his carers tried hard to meet his needs with great diplomacy.
Sadly we only had a short association with EVERYCARE as my father died unexpectedly but I would not hesitate to recommend using this company and in particular speaking to the manager who is outstanding at her job.

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Review from Carole C (Daughter of Client) published on 28 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Everycare's services for some three years now and we have always found them to be efficient, pleasant and quickly responsive to any needs mum has. The girls they've sent to help her have been reliable and friendly and in particular, mum gets on well and trusts her regular carer.

Reply from Karen Whitmill at Everycare (Central Hants) Ltd

Thank you Carole, that is a lovely review.


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Review from Ruth O (Friend of Client) published on 15 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The commitment and kindness of the carers my friend has used over the past 7 months has been wonderful and thoroughly recommend using Everycare at Winchester.

Reply from Karen Whitmill at Everycare (Central Hants) Ltd

Thank you, Ruth, I will share your comments with the team, we are lucky to have such dedicated carers which make Everycare so great.


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Review from Joyce W (Daughter of Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everycare (Central Hants) Ltd provided my mother with excellent assistance over a period of 2 to 3 years. The time was increased as her needs increased. Always caring and professional and kept me informed and built up a strong bond with my mother. Punctual and willing to get extras for her - I could
trust them to do the right thing for her so I didn't need to worry. The office staff always very pleasant and easy to deal with, kind and supportive.

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Review from Lois P (Daughter of Client) published on 27 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For nearly two years I have been caring for both my parents who were diagnosed with terminal cancer within a few weeks of each other. My parent's wishes were to die at home with as little medical intervention as possible. My sister and I were only able to carry out both parents wishes with the help,
care and support from Everycare. Although we became very fond of a few individuals from the organisation, everyone that came to the house genuinely had their heart in their work.

Reply from Mike Frizzell, Director at Everycare (Central Hants) Ltd

Thank you for your kind remarks.


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Review from Jane R (Relative of Client) published on 7 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency provided the lady they were caring for excellent support which relieved stress on me, living remotely. This was a discharge from hospital to home under palliative care and was handled professionally, empathetically and with dignity even during some tough moments, when the client's health
deteriorated. Communication to me was good regarding updates and it was easy to contact the firm if I had any questions. I cannot recommend Everycare (Central Hants) highly enough and a huge thank you to all the team.

Reply from Mike Frizzell, Director at Everycare (Central Hants) Ltd

Thank you Jane for your kind comments.


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Review from Daphne S (Client) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I have received over the last eighteen months have been very satisfactory. Carers always in good time and always ready to help.

Reply from Mike Frizzell, Director at Everycare (Central Hants) Ltd

Thank you for your positive review.


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Review from M H (Daughter of Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are caring and reliable and the regular ones have formed a close relationship with Mum. The staff are always helpful on the phone, offering support when required, even when I rang very early one Saturday morning. I was particularly impressed recently when Everycare stepped up Mum's care
temporarily and at short notice to encourage Mum to complete a much needed course of antibiotics. This was achieved successfully.
The only improvement that could be made with having the same carers on a more regular basis.

Reply from Mike Frizzell, Director at Everycare (Central Hants) Ltd

We endeavour to use the same carers wherever we can but no care worker is available every day of the week and good care workers are obviously popular with clients.


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Review from Paul S (Son of Client) published on 8 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Everycare, to be by far, the best care agency that I have dealt with in the eight years that I have been employing such service providers. This is the third provider that I have used and the only one where the manageress has taken responsibility to manage, by getting personally involved.
I am more than happy to discuss this.

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Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Everycare (Central Hants) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Everycare (Central Hants) Ltd is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Everycare (Central Hants) Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Mar 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (5)

Karen

Karen Whitmill

Job Title: Registered Care Manager/Director

Joined: 2014

I have been running Everycare since 2014. I am passionate about providing the highest quality care available to our Service Users in their own homes.


We have learned that many people want to stay in their own homes and want to remain as independent as possible. We decided to start Live-in care services to help enable this. Offering Live-in care has given such reassurance for service users to know that this is an option and has now become an extension of our services. It has become such a popular option.


Suzanne

Suzanne Picton

Job Title: Operations Manager

Joined: 2021

I have been with Everycare since November 2021, I help deal with the business side of the company and I am also heavily involved with the Live-in care at Everycare (Central Hants). I am focused on delivering a great service to all our clients and making the introduction to live-in care as easy as possible.


Kelly

Kelly

Job Title: Business Administrator & Live-in Care Coordinator

Joined: 2024

I joined the company in September 2024 and looking forward to meeting our clients to assess and discuss their care needs.


Rachel

Rachel Warland

Job Title: HR and Administration Consultant

Joined: 2019

I have worked for Everycare since October 2019. I look after the administration HR and also social media.


Nicole

Nicole Apicella

Job Title: Care Coordinator

I have worked for Everycare as a carer and moved into the Care Coordinator position in 2023.


I am passionate about providing care and managing the rostering for our carers and clients.


Frequently Asked Questions about Everycare (Central Hants) Ltd

What Type of Services does Everycare (Central Hants) Ltd offer?

Everycare (Central Hants) Ltd offers Home Care.

How many Carers does Everycare (Central Hants) Ltd employ?

Everycare (Central Hants) Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Everycare (Central Hants) Ltd to verify any information. View our terms and conditions. Everycare (Central Hants) Ltd has a Premium Service – more info.