Home Instead (High Peak)

93-95 Buxton Road, High Lane Village, Stockport SK6 8DX
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9.7 47 Reviews
  • Home Instead (High Peak), Stockport
Home Instead specialises in the provision of quality care support at home for adults. Services are extremely flexible and range from help or a few hours a day to 24 hour care. They also provide a specialist services, which include Alzheimer’s and Dementia care. Through regular meetings and close contact with clients and their families they can provide unique on going care that adapts to any changing needs of the individual.

All caregivers are carefully selected, have enhanced CRB checks and are required to provide six references. An extensive training programme is undertaken, and they pride themselves on matching the needs of clients to the experiences, interests and personality of the caregivers.

A recent inspection by the Care Quality Commission found all compliance standards met to an excellent level.

Areas they serve include: Marple, High Lane, Hazel Grove, Romiley, Glossop, Hyde, Disley, New Mills, Hayfield, Chapel en le Frith, Chinley, Buxton.

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Care Provided by Home Instead (High Peak)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Christine Blain Hall (General Manager)

Funding & Fees Guide for Home Instead (High Peak)

  • Prices

  • £36 - £38 per hour

  • Clients assessed individually to provide a bespoke package of care support

Home Instead (High Peak) Reviews (47)

Total of 47, showing 1-20
9.7

Home Instead (High Peak) has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (High Peak) has 47 reviews.

Overall Experience

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  • 10
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Date Published

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Review from A K (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Home Instead highly enough. Very professional. Very flexible. Highly skilled and capable care team. They looked after my mum superbly.

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Review from N G (Son of Client) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been really grateful for and impressed with the care provided to our 95-year-old dad at home. The whole process of assessment all the way through to an agreed care plan and service agreement was smooth and uncomplicated. The daily care received was all that we hoped for, the carers who treated
him with kindness, dignity and concern. Always punctual and extremely hard working, the management team have also been very understanding with his extended stay in hospital and flexible and accommodating of arrangments at short notice. Many thanks.

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Review from Barbara B (Wife of Client) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my husband received. The staff were punctual, friendly and efficient.

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Review from Anne R (Daughter of Client) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead cared for my mum for almost 3 years, the carers were always reliable with their timings. Having the rota meant we knew when and who would be visiting. The carers were always thoughtful and sensitive. Communication was always excellent. I would recommend their services to family and friends.

Reply from Paul Vickers, Director at Home Instead (High Peak)

Thank you for your kind comments and recommendation. We will pass on your feedback to Mum's care professionals who support her.


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Review from A G (Daughter of Client) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed some extra help for our father whilst he stayed with us for a few months and a member of staff from the High Peak branch arranged it quickly and at short notice.
We couldn’t have been more pleased, both with the service we received when making the arrangements and with the care and attention
given during the actual visits. He was seen by a few different carers, all of whom were lovely.

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Review from P S (Client) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers were kind, considerate and helpful. Some needed more guidance than others and some were better at doing my hair than others! The ones who come regularly were the easiest to cope with.

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Review from P G (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient organisation matched to the client's needs.
Carers kind and very helpful.
Good rap.

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Review from R J (Daughter of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend the team at Home Instead more highly enough. Everyone we met was brilliant. The care for my dad was perfect, thoughtful, considerate and they supported his needs brilliantly with respect. Everyone was also so kind to us, the family, as we approached end-of-life. I can't thank you enough
for everything.

Reply from Paul Vickers, Director at Home Instead (High Peak)

Thank you for your kind words which I will pass onto the Care Professionals and office team, who supported your dad.


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Review from Elizabeth L (Wife of Client) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring. Respectful. Nothing was too much trouble for them.

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Review from M M (Daughter of Client) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents used Home Instead (High Peak) branch from 2020-2023. From start to finish they were extremely good on all fronts - the management and office were approachable, flexible, available and professional. The caregivers were all very caring, gentle, considerate, respectful, resourceful and companionable.
They stayed the full amount of time they were scheduled for. I trusted Home Instead with the care of my parents and I am in no doubt that they enriched and prolonged my parents’ lives. They may perhaps be more expensive than other companies but the level of care received was excellent.

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Review from Dorothy R (Client) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I look forward to seeing my carer, every time she comes to me is a real tonic.
We always end up as happy duo's.
I can't thank her enough for what she does for me.
She's kind, caring, honest and considerate also a good companion.
She always complies with the rules of the staff and management.

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Review from G A (Client) published on 12 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care I receive from Home Instead (High Peak) is very good. The carers are respectful of my needs and are respectful of my needs and make me feel safe and comfortable. The office staff are easily accessible and amenable. They help me if I have a concern.

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Review from Catharine B (Daughter of Client) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are good, but a smaller number of regulars would be preferable.

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Review from Gaynor M (Wife of Client) published on 22 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my husband's short, end-of-life care Home Instead were our saviours. They allowed us to be able to spend quality time with him instead of having to be his carers. Nothing was too much trouble and the care and dignity my husband received were outstanding. They supported the whole family and were
always available to offer support and advice. I really don't think I could have coped without them. I cannot recommend this company enough.

Reply from Christine Blain Hall, Care Manager at Home Instead (High Peak)

It was our privilege to support your husband, the whole team of Care Professionals admired both his and your dignity in dealing with such tragedy.


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Review from P B (Friend of Client) published on 7 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The work that Home Instead do is phenomenal. My grandma loves their visits.
My gran has a regular carer, who she and my family can't praise enough; she goes above and beyond and does all she can to make my gran's life as comfortable as possible. She treats her with the utmost respect. I just want to
praise her for her exceptional work and the support from the rest of the team.
With special thanks to her regular carer.
Keep up the good work!

Reply from Christine Blain Hall, Care Manager at Home Instead (High Peak)

It's great to hear that Grandma is receiving the best support possible from our team and that she has built such a good relationship with her regular Care Professional.


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Review from Barbara E (Wife of Client) published on 26 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Home Instead (High Peak) were brilliant. My husband was dying from Prostate Cancer; they cheered us up and provided professional support and kindness. We couldn't have coped without them. I want to thank them from the bottom of my heart. It's just a pity I didn't see them after he died.

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Review from L L (Daughter of Client) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew that we were in safe hands.

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Review from Sue B (Daughter of Client) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Home Instead High Peak to my Mum during the last seven months of her life when she moved in with me, was first class. Physically, the standard of her care was provided to a very professional level. On a personal level she was always treated with compassion, dignity and respect but
she also enjoyed her chats and a laugh with too. Mum often accompanied her goodbyes with the phrase, You do me good! Her mood was visibly lifted by her visits from carers. It helped Mum enormously but it also helped me so much too. I could not have managed to look after her at home alone without the support of her carers.

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Review from Carol J (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live far from my Dad and have been very thankful for the reliable carers from Home Instead High Peak. In April 2021, we began with 4 visits (briefly also overnight care). The office was very accommodating, I was able to include fixed tasks (eg laundry, bedding change, shower, shaving, weighing) on
certain days. Carer checked off tasks and commented on care given at each visit, all visible to me via online portal. I was able to see in real time how my father was doing. Carers were also available to take him out (eg appointments), drop off samples at doctors, pick up shopping, as well as the usual meal preparation and cleaning, etc. The office had access to Dad's doctor and was able to get answers when I often couldn't. As Dad improved, we had just one morning call. The service remained excellent. Dad generally had two regular carers, one in particular was his favourite, who he particularly liked and who worked very hard.
I highly recommend Home Instead High Peak for an excellent care service. Thank you very much.

Reply from Paul Vickers, Director at Home Instead (High Peak)

Thank you for your kind comments which will be passed on to the team who supported Dad.


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Review from Katie F (Daughter of Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot thank Home Instead enough as individual carers and as an organisation for all they did practically and emotionally to support my mum during her final weeks. they respected her dignity, spent time with her as a person and completed a wide range of domestic duties with compassion
and care. When other organisations could not even sort a "slip sheet" Home Instead sent in the cavalry, we are truly grateful! The app was so useful when I was not on-site to monitor and support.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Home Instead (High Peak) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Home Instead (High Peak) is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 77 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (High Peak) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

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Christine Blain Hall

Job Title: Care Manager

Joined: 2009

Often, when I visit someone or their family to perform a Care Assessment, I am told that they have found themselves “…lying awake at night worrying about who will care for them or their loved one.” At Home Instead High Peak we want to eliminate those niggling late night worries. When I meet you to structure your Care Plan, I listen carefully to what you need, what you want, what you worry about, and how you identify your desire to remain in your own home. My job, my goal, and my challenge, is to make certain that all the uncertainties are cleared up so you can make the right informed choices. It’s important that you never lose sleep over worries about how you are going to live and enjoy day to day routines and pleasures.


Frequently Asked Questions about Home Instead (High Peak)

What Type of Services does Home Instead (High Peak) offer?

Home Instead (High Peak) offers Home Care.

How many Carers does Home Instead (High Peak) employ?

Home Instead (High Peak) employs 92 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (High Peak) to verify any information. View our terms and conditions. Home Instead (High Peak) has a Platinum Service – more info.