Home Instead (High Peak)

93-95 Buxton Road, High Lane Village, Stockport SK6 8DX
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9.7 47 Reviews
  • Home Instead (High Peak), Stockport
Home Instead specialises in the provision of quality care support at home for adults. Services are extremely flexible and range from help or a few hours a day to 24 hour care. They also provide a specialist services, which include Alzheimer’s and Dementia care. Through regular meetings and close contact with clients and their families they can provide unique on going care that adapts to any changing needs of the individual.

All caregivers are carefully selected, have enhanced CRB checks and are required to provide six references. An extensive training programme is undertaken, and they pride themselves on matching the needs of clients to the experiences, interests and personality of the caregivers.

A recent inspection by the Care Quality Commission found all compliance standards met to an excellent level.

Areas they serve include: Marple, High Lane, Hazel Grove, Romiley, Glossop, Hyde, Disley, New Mills, Hayfield, Chapel en le Frith, Chinley, Buxton.

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Care Provided by Home Instead (High Peak)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Christine Blain Hall (General Manager)

Funding & Fees Guide for Home Instead (High Peak)

  • Prices

  • £36 - £38 per hour

  • Clients assessed individually to provide a bespoke package of care support

Home Instead (High Peak) Reviews (47)

Total of 47, showing 21-40
9.7

Home Instead (High Peak) has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (High Peak) has 47 reviews.

Overall Experience

  • 35
  • 10
  • 2
  • 0
  • 0

Date Published

47
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3
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34

Review from B P (Husband of Client) published on 11 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been clients of Home Instead for three years. All contact has been friendly and very professional. Have very few complaints and would use the service again if needed.

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Review from Ian F (Son of Client) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and great with my mother.

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Review from I M (Daughter of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are fabulous caregivers. My father appears to be satisfied with the support he gets. If I need any extra days' support for my father Home Instead accommodate this. I would highly recommend them.

Reply from Paul Vickers, Director at Home Instead (High Peak)

Good afternoon,
Just a word of thanks for your kind feedback for the care support for dad. I'll make sure the carers who see him are given the feedback.


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Review from H W (Wife of Client) published on 7 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your support has been invaluable particularly over this last year. All the carers have been most helpful, and pleasant and have got on well with my husband, who has Alzheimer's. Their willingness to do some housework has been a bonus to me, as I am having problems with my back.
My only complaint: please
send bills to me, and not my husband. I have requested this lots of times.

Reply from Paul Vickers, Director at Home Instead (High Peak)

Thank you for your kind comments, noted regarding the bills which have now been actioned.


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Review from Heather C (Daughter of Client) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided super support over the last few months in helping care for my elderly mum-in-law. They helped to assess her needs, advised us and put us in touch with occupational therapists. Their staff were always caring and professional in their relationship with us and Mum. I would recommend
them to anyone with no hesitation.

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Review from Slavomir P (Nephew of Client) published on 19 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my aunt has been second-to-none for a very long time now. Long may it continue. The carer has formed a strong bond with my elderly aunt who looks forward to her every visit. Thanks so much!

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Review from Catherine J (Daughter of Client) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have used the service for about six years.
Carers come at scheduled times.
Some carers are better than others - carers will stay on, or arrange cover if there is a health issue.
Would be better if fewer carers provided the care as my mother's memory isn't as good as it was and she finds it difficult
with all the changes.

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Review from Sarah T (Daughter of Client) published on 30 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at HQ and those supporting my mum every day are fantastic. The entire team are totally committed to ensuring her very best well being, security and safety. Thank you.

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Review from S K (Client) published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Needing help in an emergency when no other care provider was available I was lucky to find Home Instead. During the 6 months, I have been using this agency I have been pleased with their efficiency and the standard of care given by their employees.
My carers have been invariable on time, polite and
generally competent to provide the services required. They are also willing to learn and have assisted in my regaining confidence in my own mobility. I hope to soon to be able to resume independent living but would certainly use Home Instead again if I need help in the future.

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Review from J W (Client) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the moment I am not in need of much help - so far able to manage by myself. Once a week, I have a visit from a carer. She and I sometimes walk to the local shop if the weather is good if not, she will take me down in her care, most helpful with the shopping back we come all is put away, pots dried
and put into the cupboard. A pot of coffee for both of us and if time, a chat. How lovely.

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Review from Yvonne C (Client) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite satisfied with the care.

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Review from Eleanor L (Daughter of Client) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have one excellent male carer. At times he has swapped with someone else. When I made a very strong complaint this was corrected.

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Review from Margaret T (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent response to all my needs from Home Instead Senior Care.

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Review from Barbara D (Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of this organisation. All personnel have treated me with kindness and respect and to my delight, the ideal caregiver was selected for me. We have shared interests and I look on her as a friend. The client journal is very comprehensive with plenty of information included for
the caregiver's benefit concerning relevant medical conditions.

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Review from Angela G (Wife of Client) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is extremely good, very friendly carers and helpful. Very supportive to myself and my husband.
Hardworking carers, couldn't ask for more. The staff at the office need to get the timing right though for the carers that have to travel from client to client. They need extra time to travel like
for example. From Hazlegrove to Glossop can take approximately 45 mins and not 15 minutes. Traffic can get heavy.

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Review from J L (Client) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experience of using the service is good. I like my provider and the service she gives. She is likeable and good to have. She is thorough at cleaning and does what she is asked.
The office is not consistent with providing clear instructions to the girl that comes around, I have asked that I book
visits myself.

Reply from Christine Blain Hall, Care Manager at Home Instead (High Peak)

Thank you for you comments, I understand that following the Service Review and recent Quality Assurance visit, your scheduling issues has now been resolved


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Review from Carolyn C (Daughter of Client) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum was supported at home by Home Instead High Peak for a number of months. Despite grave illness and living alone, she remained cheerful and optimistic and we attribute this to the quality of care provided by the carers. The compassion shown not only to Mum but to her family was outstanding and
we are truly grateful. The professionalism was commented on repeatedly by other outside agencies involved in Mum's care. Home Instead actively sought information from all concerned in order to ensure that they were offering all that they could. The family were informed were informed at all stages of development which was invaluable as we all lived some distance away.

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Review from Norma S (Client) assisted by family/friend published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a thoroughly professional organisation, helpful, caring and pleasant.
Their carers and office staff are excellent at giving advice and seeking help for us when needed.
Home Instead, High Peak's competence is well displayed when they notice problems and they help me deal with this
problems.

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Review from J B (Daughter of Client) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Looking after my 88-year-old mother with dementia has been the most challenging and difficult roles of my life and I simply couldn't have got through it without the help of the wonderful carers and admin staff from Home Instead who always did their utmost to provide the care we need as it's changed
over time.

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Review from H P (Wife of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had Parkinson's disease since 2008 and now needs someone with him except for short periods.
We have a carer one afternoon a week for 2 or 3 hours.
Our carer is male and undertakes activities with my husband - painting, walking, exercises etc.
We have been very happy with his caring
attitude.
Home Instead has been very efficient - noting all needs - medication, where to find essential services in the house etc.
All in all, it gives me peace of mind when I pursue my own activities.

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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Home Instead (High Peak) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Home Instead (High Peak) is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 77 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (High Peak) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

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Christine Blain Hall

Job Title: Care Manager

Joined: 2009

Often, when I visit someone or their family to perform a Care Assessment, I am told that they have found themselves “…lying awake at night worrying about who will care for them or their loved one.” At Home Instead High Peak we want to eliminate those niggling late night worries. When I meet you to structure your Care Plan, I listen carefully to what you need, what you want, what you worry about, and how you identify your desire to remain in your own home. My job, my goal, and my challenge, is to make certain that all the uncertainties are cleared up so you can make the right informed choices. It’s important that you never lose sleep over worries about how you are going to live and enjoy day to day routines and pleasures.


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