Home Instead (High Peak)

93-95 Buxton Road, High Lane Village, Stockport SK6 8DX
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9.7 47 Reviews
  • Home Instead (High Peak), Stockport
Home Instead specialises in the provision of quality care support at home for adults. Services are extremely flexible and range from help or a few hours a day to 24 hour care. They also provide a specialist services, which include Alzheimer’s and Dementia care. Through regular meetings and close contact with clients and their families they can provide unique on going care that adapts to any changing needs of the individual.

All caregivers are carefully selected, have enhanced CRB checks and are required to provide six references. An extensive training programme is undertaken, and they pride themselves on matching the needs of clients to the experiences, interests and personality of the caregivers.

A recent inspection by the Care Quality Commission found all compliance standards met to an excellent level.

Areas they serve include: Marple, High Lane, Hazel Grove, Romiley, Glossop, Hyde, Disley, New Mills, Hayfield, Chapel en le Frith, Chinley, Buxton.

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Care Provided by Home Instead (High Peak)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Christine Blain Hall (General Manager)

Funding & Fees Guide for Home Instead (High Peak)

  • Prices

  • £36 - £38 per hour

  • Clients assessed individually to provide a bespoke package of care support

Home Instead (High Peak) Reviews (47)

Total of 47, showing 41-47
9.7

Home Instead (High Peak) has a Review Score of 9.7 (9.675) out of 10, based on 13 reviews in the last 2 years. Over all time Home Instead (High Peak) has 47 reviews.

Overall Experience

  • 35
  • 10
  • 2
  • 0
  • 0

Date Published

47
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3
13
34

Review from Pamela G (Client) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The young women carers are excellent - friendly, helpful, thoughtful and I enjoy their company. Office organisation a bit erratic eg. Schedules often late and times sometimes inconvenient. Carers often struggle to meet appointments with traffic holdups. Not enough leeway for roadworks etc.

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Review from Sheila P (Client) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Their staff were confident in their role and caring whilst helping my husband who was terminally ill. They were able to supply services at short notice when another care service was not available. Apart from comments on zero hour contracts, the staff spoke well of their management team.

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Review from G B (Husband of Client) published on 24 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

3/4 months into using this care provider started with one exclusive carer which worked very well, but require more service so introduced a second carer and this was equally successful.

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Review from R A (Wife of Client) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer arrived on time, looking smart and professional. He was friendly and asked after the client's health and my own. My husband was helped out of bed and was able to walk to the shower room. After showering and hair wash the carers attended to the leg bag changing wet straps for dry and dressing
him. This was followed by a wet shave. He was then escorted into the kitchen for breakfast. The carers then returned to bedroom and shower room and left it tidy. He hoovered round for me and asked if there was rubbish to take out. He left on time.

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Review from Kristin S (Daughter of Client) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has vascular dementia, needed to move into a care home as she required full-time assistance. This was more than two years ago. We were sad that the home could not provide staffing for her to go on outings or to church, so we approached Home Instead High Peak. We gave them a detailed
description of my mother, her history and her needs, and they quickly found us a carer, who has since taken my mother to church on most Sundays and, when their relationship proved extremely positive, began also to visit her on Thursdays, sometimes taking her to lunch with her church group.
The carer has built relationships with us as a family, as well as the care home staff and members at church. My mother has benefitted enormously from the consistency, positivity, and empathy of this carer. We are extremely grateful to Home Instead and in particular to my mother's carer, for the huge difference this arrangement has made to my mother's well-being and thus to our peace of mind.

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Review from Carrie W (Daughter of Client) published on 11 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks for all the excellent care you've arranged for mum - her routine shopping service, sitting with her or accompanying her or my dad to hospital, and helping us out in emergency situations. With no family members living near, it's been a great relief to know we can call on your many services to
help. Thank you.

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Review from John B (Son of Client) published on 20 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother died in November 2015 just three months short of her 98th birthday, she popped her clogs in the local hospital after a brief illness, she was pretty compos mentis till the end. Fifteen years ago she asked my opinion on the idea of installing a stair lift, I said I thought it a very good idea
as stairs eventually tend to "get" little old ladies and put them in hospital.


At around ninety we realised she was starting to need some help, she was still though, fiercely independent and expressed the wish that when the time came she wanted to leave her home feet first. My wife knew about Home Instead so we contacted them and put on a couple of visits a day, which over the years increased.
My Mother really liked her visits, she was well cared for, she was a great story teller and loved playing to the back gallery audience that the carers provided.
When we used to ask her how life was going on with her carers I seem to remember her say that "she could not have been more happier".


I believe that Home Instead extended Mum's final years significantly and were stimulating for her. It is a pity though, that we didn't get her to write this review before she passed away as she would most certainly have had a very positive opinion on her care and certainly an anecdote or two. My Mother had a good "innings" and was happy to the end and I cannot recommend Home Instead too much.


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Current Review Score: 9.7 (9.675)

Overview of Review Score

The Review Score of 9.7 (9.675) out of 10 for Home Instead (High Peak) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.675 for Home Instead (High Peak) is calculated as follows: ( (56 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 77 Ratings = 4.675

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (High Peak) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

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Christine Blain Hall

Job Title: Care Manager

Joined: 2009

Often, when I visit someone or their family to perform a Care Assessment, I am told that they have found themselves “…lying awake at night worrying about who will care for them or their loved one.” At Home Instead High Peak we want to eliminate those niggling late night worries. When I meet you to structure your Care Plan, I listen carefully to what you need, what you want, what you worry about, and how you identify your desire to remain in your own home. My job, my goal, and my challenge, is to make certain that all the uncertainties are cleared up so you can make the right informed choices. It’s important that you never lose sleep over worries about how you are going to live and enjoy day to day routines and pleasures.


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