Home Instead (Burton Upon Trent)

Gretton House, Waterside Court, Third Ave, Burton-on-Trent DE14 2WQ
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9.9 33 Reviews
  • Home Instead (Burton Upon Trent), Burton-on-Trent
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Care Provided by Home Instead (Burton Upon Trent)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Amar Shah (Owner/Director)

Funding & Fees Guide for Home Instead (Burton Upon Trent)

  • Prices

  • £35.50/hour
    £150 set up fee
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Home Instead (Burton Upon Trent) Reviews (33)

Total of 33, showing 1-20
9.9

Home Instead (Burton Upon Trent) has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Burton Upon Trent) has 33 reviews.

Overall Experience

  • 30
  • 3
  • 0
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  • 0

Date Published

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Review from F C (Daughter of Client) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we are only at the start of our caring journey I have been blown away by how brilliant Home Instead has been. From the first call to the set up visit to the first caring sessions, they have been caring, professional, thorough and supportive. We were hugely let down by another care company and
were edgy about trying again but Home Instead, especially the care coordinator, who has given me total confidence again. They have taken the time to find out about my dad the person, not just the elderly disabled man who needs care. Would recommend to anyone and so unbelievably pleased we found them.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you so much for your kind words, it's been a pleasure to know Dad and we look forward to working together to provide him the care he deserves.


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Review from J D (Son of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The entire care team has been really great with my mum who initially resented needing carers but quickly developed a great relationship with them. As well as providing the personal care she needs, they have simply spent time with her and provided much needed social contact. Nothing has been too much
trouble for the team to deal with. Their communication with the family has been excellent at all stages.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thankyou so much for your kind words, we enjoyed caring for mum.


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Review from G D (Wife of Client) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer who does chiropody is excellent. She is very experienced with dementia patients and very caring. Since having her care my husband's feet have improved and he is noticing the difference. We are very pleased with her service.

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Review from Elaine T (Daughter of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first point of contact and right to the final visit, in fact even once the contract had finished, we were as a family delighted with the service given. Nothing seemed too much trouble, everything was solution-centred for our mum and ourselves. Mum enjoyed every carer she came into contact with.
Communication with us as family members was excellent. We would not hesitate to use Home Instead again. Definitely recommend them 100%.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Getting to know mum has been a pleasure, thank you for choosing Home Instead.


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Review from Allan B (Son of Client) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care that Home Instead give to my mother. All the staff are Kind and compassionate, you would think that Mum was part of their family.
Thank you for your high-quality professional help at this difficult time.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you for choosing Home Instead to support your mum, it's our pleasure.


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Review from J L (Client) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say any more than 'excellent'!
Everything asked of them was done in a very positive, helpful manner.
As I told my carer I would love to see her again sometime, preferably not in a professional capacity.
I would absolutely, definitely use their services again.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you so much for your kind words, Laura & the Home Instead Burton Team


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Review from Sally R (Daughter of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Homestead provides a caring, kind, and professional service to the clients and their families. The office team is always helpful, the care coordinator is always available and the carers always put the client's needs and well-being as their priority. I would like to thank the team at Homeinstead Burton,
for their help over the past 2 years and the care shown to my Dad.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thanks for your kind words, it's been a pleasure working together to support Dad for the last few years.


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Review from Garry P (Son of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I must commend all the staff involved with the running of the Home Instead Burton office during the time we used the carer system. I was forced to make a number of changes to the care plan, this was carried out with the efficient and pleasant nature of the office staff and carers.
I would like to highly
commend two carers in particular for their help and support, both showed great compassion and a willingness to help support my needs.
I will have no reservations about using your home care provision in the future.
Thank you.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thanks for your kind words, we look forward to seeing Dad again soon.


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Review from M Y (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team who looked after my father were lovely. Even though there was a language barrier, they managed to help my father.
They were all very professional and caring, I would definitely recommend them.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thanks for your kind words, we love to see Dad still enjoying the Day Support.


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Review from R P (Daughter of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives a good level of care from Home Instead. She enjoys her daily visits not only with the support given but also the company of having someone to chat to. The carers give me reassurance that Mum will have taken her medication and that she is washed and dressed appropriately. They also help
with general housework.
Any contact I've had with carers and the office has been very good.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thanks for your kind words, it's a pleasure to have your mother as part of the Home Instead family.


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Review from Kevin B (Son of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely team looking after Dad at home up until he had to go into a care home, that was last May. Since then we have continued with Home Instead in their capacity as companions to visit Mum, take her out and help her around the house. They have all been so loving and caring to both Mum and Dad,
and it was so nice that when Dad sadly passed away at the end of March, the girls came and celebrated his life with us at his funeral. Such a wonderful gesture and we greatly appreciated it. As a family, it is difficult to express how thankful we are at the professional and dedicated manner, not to mention the love and care the team has shown to first Dad and now Mum. We are totally happy we have Home Instead to make all our lives a lot easier

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you so much for your kind words, this will be passed onto the team.


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Review from S H (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Home Instead to be very professional and genuinely caring about their clients. The carers spoke to my Dad in a friendly manner. He was sceptical at first but they put him at ease. Nothing was too much trouble. Sadly one of the carers found my Dad on the morning he'd passed away; she remained
with him and made the necessary calls to ensure the District Nurse attended. When the family arrived we were comforted to have her there.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thanks for your kind words, it was a pleasure supporting Dad.


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Review from N O (Client) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service is very good and better communication from the office if the carer has been changed for one reason or another.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you for your kind words, it's a pleasure to come and see you every day.


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Review from Sharon A (Daughter of Client) published on 30 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what we would have done without the fantastic, skilled and caring team at Home Instead Burton. They have been so flexible and supportive during a very difficult time when both my parent's care needs have escalated. They put wrap-around care in with four days' notice whilst they recruited
a brilliant live-in carer for us. They have supported me when I have been overwhelmed with everything. I know that they care for my mum and dad, they are like an extended part of our family whilst maintaining appropriate professional boundaries. I can't thank or recommend them highly enough.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thanks for your kind words; caring for your parents is our pleasure.


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Review from Rob J (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the help I get from Home Instead. Friendly and professional.
The staff are always on time and keen to help with anything they can. They also make good suggestions to help around the house.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you for your kind words, Rob; I know our Care Pros enjoy their time with you.


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Review from Rose T (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Burton Upon Trent) cared for Mum for three and a half years before she finally had to go into residential care. The care they provided was excellent. She had her own team of carers which led to a very personal approach. They were all extremely kind and offered all the support and friendship
Mum needed. Home Instead very carefully tailored the care to Mum's specific needs, the carers were very punctual and nothing was too much trouble. Mum also attended the day centre in Wood Street and the monthly choir which she enjoyed immensely. The staff at Home Instead supported all the family and were very responsive to our needs and requests. I would definitely recommend Home Instead.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thankyou for your kind words, mum is definitely missed by Home Instead and we wish her peace and happiness in her new home


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Review from Julie D (Partner of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was cared for by Home Instead for 2 years and they also supported me during that time until he passed away. Due to him at times being difficult, we had a very small team who assisted with personal care and took him out. If a new carer had to come in we were always introduced to them to ensure
we were happy and they got on with him. I couldn't fault the care that was given and how caring they were and the interaction they had with him. If ever I needed additional care at short notice they always tried to accommodate this. When my partner passed away the carers were very kind to me and said that they missed coming in to him. I got great comfort from this and would recommend Home Instead to anyone who needed care.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you so much for your kind words, we all hope you are well.


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Review from I B (Son of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father started using the services of Home Instead earlier this year. The staff on the phone are so professional, caring and understanding and you always feel that the client’s views are listened to. If there is an issue, and there have only been minor questions rather than issues, then we are called
back promptly with an answer. The carers are wonderful, Dad only ever has positive comments and he feels really comfortable with them. They are always on time and make time to speak to Dad as well as completing the necessary tasks. Home Instead have really impressed Dad and the whole family. I recommend them to anyone looking to make that difficult choice of employing carers.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you for your kind words, it was great to see your father enjoying himself at our recent Coronation celebration.


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Review from Cathryn F (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The support Mum gets is great, the carers are sympathetic and understanding of Mum's needs, I am told should there be any problems and all issues are dealt with sensitively and promptly. The relationship between patient and carer is always put to the front and the care team have helped out with any
requests I have made for additional shifts or shift changes. I value the service Mum gets and my relationships with the team I have met and the management.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thankyou for your kind words, caring for your mum is our privilege.


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Review from Fiona H (Daughter of Client) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum likes her carers, they chat to her and sing with her as well as support her with the day to day things like getting meals, taking meds etc,
The Care Coordinator and her team are great at keeping me informed if they have any concerns and are very responsive when I request help for taking her to
medical appointments etc.
Mum really enjoys the social activities offered too, such as the monthly choir and annual Christmas party.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

I am so pleased to hear our social events are enjoyed, thank you so much for your lovely words.


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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Instead (Burton Upon Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Home Instead (Burton Upon Trent) is calculated as follows: ( (104 Excellents x 5) + (9 Goods x 4) ) ÷ 113 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Burton Upon Trent) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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Frequently Asked Questions about Home Instead (Burton Upon Trent)

What Type of Services does Home Instead (Burton Upon Trent) offer?

Home Instead (Burton Upon Trent) offers Home Care.

How many Carers does Home Instead (Burton Upon Trent) employ?

Home Instead (Burton Upon Trent) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Burton Upon Trent) to verify any information. View our terms and conditions. Home Instead (Burton Upon Trent) has a Basic Service – more info.