£35.50/hour
£150 set up fee
Home Instead (Burton Upon Trent) has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Burton Upon Trent) has 33 reviews.
Review from Sue C (Daughter of Client) published on 30 January 2023
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Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)
Thank you very much for your kind and encouraging review.
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Review from Christine B (Daughter of Client) published on 9 October 2020
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Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)
Thank you very much for your kind & encouraging review.
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Review from Betty B (Client) published on 1 October 2020
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Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)
Thank you so much for taking the time to review our service.
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Review from Stanley F (Client) assisted by family/friend published on 1 October 2020
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Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)
Thank you. We are very pleased to be providing you with support.
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Review from S C (Client) published on 28 September 2020
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Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)
Thank you very much for your kind words. It is a privilege to know you and provide you with support.
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Review from Patricia G (Daughter of Client) published on 5 December 2018
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Review from Douglas A (Client) published on 21 November 2018
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Review from Robert T (Husband of Client) published on 20 November 2018
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Review from C T (Daughter of Client) published on 16 November 2018
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Treated with Dignity
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Review from Carol O (Daughter of Client) published on 16 November 2018
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Treated with Dignity
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Review from Jane H (Daughter of Client) published on 14 November 2018
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Review from V W (Wife of Client) published on 14 November 2018
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Review from M S (Client) assisted by family/friend published on 14 November 2018
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The Review Score of 9.9 (9.920) out of 10 for Home Instead (Burton Upon Trent) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.920 for Home Instead (Burton Upon Trent) is calculated as follows: ( (104 Excellents x 5) + (9 Goods x 4) ) ÷ 113 Ratings = 4.92
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Burton Upon Trent) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 May 2018
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