Home Instead (Burton Upon Trent)

Gretton House, Waterside Court, Third Ave, Burton-on-Trent DE14 2WQ
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9.9 33 Reviews
  • Home Instead (Burton Upon Trent), Burton-on-Trent
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Care Provided by Home Instead (Burton Upon Trent)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Amar Shah (Owner/Director)

Funding & Fees Guide for Home Instead (Burton Upon Trent)

  • Prices

  • £35.50/hour
    £150 set up fee
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Home Instead (Burton Upon Trent) Reviews (33)

Total of 33, showing 21-33
9.9

Home Instead (Burton Upon Trent) has a Review Score of 9.9 (9.920) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Burton Upon Trent) has 33 reviews.

Overall Experience

  • 30
  • 3
  • 0
  • 0
  • 0

Date Published

33
2
11
19
14

Review from Sue C (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is 93 years old and has been having help and support from Home Instead for the last 2 and a half years. She is still very independent and can carry out a lot of her own personal care herself. She was initially quite reluctant to accept that she needed help about the home however from the first
visit she has not looked back. Mum has a regular team who she has got to know and now sees as her friends as well as carers. Nothing is too much trouble and it is clear that they only have Mum's best interests at heart. Neither my brother or I live close by so having Home Instead gives us peace of mind. From the admin staff, management staff to the carers - they all play their part.

Reply from Laura McDermott, General Manager at Home Instead (Burton Upon Trent)

Thank you very much for your kind and encouraging review.


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Review from Christine B (Daughter of Client) published on 9 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care Burton has been providing care at home for my mum for the last eight months. The service they provide is excellent. My parents feel comfortable with the team of caregivers who visit three times a day. They enjoy and appreciate the kindness, friendship, care and support they
provide. Provision is tailored precisely to Mum's needs by the excellent management and office team. I feel very well supported by their knowledge, experience and their responsiveness. They link their care to other services such as occupational therapy and GP when needed. I cannot imagine a better care provider, and as a family, we feel very lucky to have Home Instead Senior Care Burton alongside us.

Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)

Thank you very much for your kind & encouraging review.


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Review from Betty B (Client) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As can be seen from the tick boxes, I am very pleased with the help and care given by Home Instead Senior Care. The carers, without exception, all have a very willing and positive attitude. They are always punctual.

Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)

Thank you so much for taking the time to review our service.


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Review from Stanley F (Client) assisted by family/friend published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant staff, attentive, likeable, willing to help. Cannot fault care.

Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)

Thank you. We are very pleased to be providing you with support.


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Review from S C (Client) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

5-star service, always managed every part of my care to the highest standard.

Reply from John Winfieldale, Director at Home Instead (Burton Upon Trent)

Thank you very much for your kind words. It is a privilege to know you and provide you with support.


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Review from Patricia G (Daughter of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead gives us peace of mind that our father is being well cared for. Any concerns are flagged immediately. I get the timesheet emailed to me each week which is helpful for slight time variations and reminding my father who will be visiting him next and at what time. The staff go above and beyond
to ensure his well-being, that his home is kept clean and tidy and that he has regular meals.

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Review from Douglas A (Client) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is responding to the consideration and excellent cleaning done - she was a stickler of high standards so this is no mean achievement.
She has Alzheimer's and now can do little in our home.

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Review from Robert T (Husband of Client) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff and carers are always friendly and helpful which makes life easier, especially for me as I can leave my wife in their care and be confident that she is being looked after.

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Review from C T (Daughter of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise everyone we have dealt with enough. My father is 90 and now on his own and due to the distance between our homes, it is a relief to know that he is cared for so well.
Everyone will take the time to talk to us when we phone, nothing is a problem. Thank you all so much.

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Review from Carol O (Daughter of Client) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has loved going to Wood Street Centre run by Home Instead most of 2018 until recently when she has been confined to more bedrest.
Everyone at the centre has made the experience stress free and so very friendly, very much a home from home atmosphere.
We now use the home care team and have found
the same caring and friendly service. I would most definitely recommend Home Instead as a first class service. Thank you.

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Review from Jane H (Daughter of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my 95-year-old mum.
Visits are twice a day which at the moment is adequate.
Peace of mind for our family that mum is getting care from kind, lovely ladies. She cannot praise them enough.

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Review from V W (Wife of Client) published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff members extremely friendly, helpful and cheerful. My husband enjoys his time out with a "companion". This, of course, helps me as I know he is being looked after.

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Review from M S (Client) assisted by family/friend published on 14 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happily content with the service I receive.
Including showering and assistance in the home.
Nothing is too much trouble for all the carers.
They are all very caring and polite.

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Current Review Score: 9.9 (9.920)

Overview of Review Score

The Review Score of 9.9 (9.920) out of 10 for Home Instead (Burton Upon Trent) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.920 for Home Instead (Burton Upon Trent) is calculated as follows: ( (104 Excellents x 5) + (9 Goods x 4) ) ÷ 113 Ratings = 4.92

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Burton Upon Trent) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

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