Bluebird Care Eastbourne & Wealden

The Old Printworks, 1 Commercial Road, Eastbourne BN21 3XQ
Submit a Review
9.9 49 Reviews
  • Bluebird Care Eastbourne & Wealden, Eastbourne
Bluebird Care Eastbourne & Wealden is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Eastbourne & Wealden offers a full range of care services ranging from a 30-minute visit through to full Live-in care where a suitably matched care assistant lives in the customer’s home. As with all of Bluebird Care’s packages, the Live-in care service is completely personalised to individual customers and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Show Bluebird Care Eastbourne & Wealden on the Map

Care Provided by Bluebird Care Eastbourne & Wealden

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sai Visakan (Director)

Funding & Fees Guide for Bluebird Care Eastbourne & Wealden

  • Prices

  • £25.00 per hour

Bluebird Care Eastbourne & Wealden Reviews (49)

Total of 49, showing 1-20
9.9

Bluebird Care Eastbourne & Wealden has a Review Score of 9.9 (9.894) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Eastbourne & Wealden has 49 reviews.

Overall Experience

  • 41
  • 7
  • 1
  • 0
  • 0

Date Published

49
3
8
11
38

Review from Lee P (Daughter of Client) published on 7 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care provided our mother with home care for several years and their team was always consistently professional, flexible and friendly. They adapted their service to meet her needs at every step and the carers and the office personnel were such a wonderful support not only to my mother but to
the family as we navigated our mother's journey.
I truly cannot praise the Bluebird team enough, both in the field and the office, for all they did and would recommend them wholeheartedly to care for a loved one at home.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been our pleasure to be able to support your mother for the last few years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian T (Son of Client) published on 8 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely appreciative of the excellent care given to Dad by Bluebird Care. The showering and help with morning and evening dressing have been an enormous support, helping him to retain his independence. Dad looks forward to the visits and the cheerfulness shown by the carers.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review Ian, it is a pleasure to provide this service for your dad.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C D (Son of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Used Bluebirds Care Eastbourne & Wealden for my elderly mother, four visits a week including showers, lunches and all forms of care. Never had any issues - they have come in with a key and dealt with Mum in a friendly, kind but professional manner, including the daily 'sing-song' as she moved further
into dementia. Sadly, my mother is in full-time care now as her dementia worsened and we will miss the visits from the staff at Bluebird who became part of the family.
Back office staff have been superb with invoices and timetables, the whole business is organised and professional.
Thank you all - highly recommended and brilliant.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been a pleasure to provide the care and support to your mother over the years, she will be missed and we wish you all the very best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Daughter of Client) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found over the last 3 years using Bluebird a weight off my mind. They looked after my father with care and consideration.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it was our pleasure to be able to support your father.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E W (Daughter of Client) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know that my dad is in good hands with Bluebird Care. All the staff are friendly, professional and go out of their way to make him feel comfortable. I am really pleased with the service and would recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A L (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been supporting my mother for nearly two years now and their visits (always on time) brighten up her day as well as give us, her children, the reassurance that her day-to-day medical and domestic needs are being met in a professional, reliable and cheerful way and in a manner that
she is comfortable with. The team are endlessly flexible when aligning diaries for appointments and commitments that arise which we really appreciate.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it is a pleasure to be able to provide the care and support to your mother, who the staff enjoy visiting daily.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Son of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for several years now. Starting from my mother's recovery from a minor stroke to advanced dementia now, in her 90s.
They have always supported us wonderfully, everyday care is almost always carried out to a superb standard. Often going significantly above and beyond.
Increasing
needs have been met far quicker than we would expect. The inevitable crises that find us have been met without demur. Packages put in place rapidly and effectively.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, the staff look forward to seeing you all on a daily basis and it is a pleasure to be able to adapt and support your mother and the whole family as requirements change.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Genevieve W (Daughter-in-law of Client) published on 10 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care, Eastbourne was recommended to us a few years ago after my mother-in-law spent some time in respite care after a fall.
Her previous home 'carers' were anything but and we wanted better for her.
I cannot praise Bluebird highly enough. From keeping her and her flat clean and sweet smelling
to the professional yet gentle ways they treated her, always respecting her slightly eccentric preferences and wishes which stemmed from her decline into dementia.
They were obviously all dedicated to her wellbeing and happiness - from the carers who visited to the management and reception team.
They kept in touch with us regularly and were always there to help.
Because of Bluebird, my mother-in-law was able to live independently for several more years before her disease got the better of her, and she was reluctantly moved into permanent residential care in June.
Thank you, Bluebird, for enabling my lovely mother-in-law to stay in her home for as long as possible.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S B (Friend of Client) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers we have had have been kind and professional in dealing with a sometimes difficult situation. Although you only ask for a review of one month we have had carers for a number of years from Bluebird Care who have all been good apart from one hiccup, which was sorted very quickly! They have
improved on communicating with the client on any changes to the schedule of care.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it has been a pleasure working with you throughout the years.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T W (Daughter of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When moving Dad down from Birmingham to Eastbourne, the constant back and forth from other organisations and the liaisingwith Bluebird, was a lot to take in. But the support from Bluebird, the constant reassurance and the feeling of my dad feeling empowered regarding his care, couldn't be faulted.
Bluebird
did everything they could to ensure my dad had a smooth transition and all his care needs were met. Bluebird go above and beyond to ensure my dad has the care he deserves and needs. As well as, supporting me with anything that I'm unfamiliar with.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you very much for your review, it was a difficult transition for you all, but we were so pleased to be able to help get your dad moved down to Eastbourne. It is a pleasure being able to provide his care and his care assistants look forward to visiting him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul W (Husband of Client) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding company. By far the best care company in the area having had other companies over the years, this one really does stand out, nothing is too much trouble. You only have to read the other reviews.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, it is a pleasure to be able to work with you and your family.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M D (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service for my father on a daily basis to ensure medication is taken and performing various caring tasks, as required. Initially not very keen to have carers he now looks forward to visits and has very good relationships with his carers. Huge care is taken to provide team continuity so that
trust and friendships are established. The staff are always cheerful, very kind and have a wonderful manner providing daily company which I cannot do, living 4 hours away. Bluebird always goes the extra mile: concerns are reported by email with photos; I am able to address problems feeling well informed. There is always a supportive member of staff at the end of the phone for concerns, queries and requests. The staff work really hard to fit extra duties into their very busy timetable. I cannot praise Bluebird highly enough. They are courteous, efficient, kind, thoughtful and are my eyes and ears. A 5-star service helping people to stay at home.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you so much for your kind review, your father's main care assistants look forward to visiting him on a daily basis, and it is a pleasure to provide support you all.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P E (Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very caring.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review, we are happy to be able to provide you with this service.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from April S (Great-Niece of Client) published on 22 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care took over caring for my great aunt at short notice before Christmas and have been completely reliable and helpful ever since. My great aunt often compliments the staff and she is so pleased with the care that she is receiving. I would highly recommend Bluebird care to anyone looking for
reliable and caring people to care for their relatives.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words, our staff enjoy visiting your great aunt on a regular basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Shelly N (Granddaughter of Client) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best. Kind, efficient, punctual, helpful, supportive and understanding. Bluebird Care Eastbourne & Wealden staff work to the absolute highest standards to deliver fantastic care. Both the caregivers and office staff have been amazing - highly recommended agency. Management go above and beyond.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you very much for your kind review, it is a pleasure providing the package of care to your grandmother


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from B C (Client) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have found the carers and staff very proficient and kind. But there are so many things not allowed to be done since last year and of course the increase in price.

Reply from Neil Blatch, Director at Bluebird Care Eastbourne & Wealden

Thank you for your review. We feel we go above and beyond for you, and we are somewhat disappointed with your overall review. You must appreciate that we have to protect staff and customers during this unprecedented crisis during COVID, and we cannot do certain tasks which are prohibited by our regulator which you may want us to do. If you have any questions about these please feel free to contact the office and they can explain the issues to you. Regarding prices, we are very competitive in a world where staff, suppliers and overall business costs have risen far greater than our price rises to you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Colin H (Son of Client) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been looking after my mum, who is living with dementia for nearly two years now. The carers have provided an exceptional level of care, and many of them are good friends of the family now. Mum and Dad wouldn't be able to stay together without them, and I think they are amazing people. The
support and advice from the coordinator and the whole team in the office have been invaluable to me during some difficult times, and I am so grateful to have them.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words, Colin. It is a pleasure providing the service for your parents, who our staff enjoy visiting on a daily basis.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison H (Daughter-in-law of Client) published on 25 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Eastbourne & Wealden offer excellent service staff are very professional at the job. Nothing is too much trouble management is excellent as well. I really would recommend Bluebird Care I'm so glad we choose them. Thank you to all the staff and management.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you very much for your kind review we were very happy to care for
your mother-in-law.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A O (Wife of Client) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had a carer from Bluebird for three and a half years - the carer has always been excellent, caring and supportive. I can recommend them highly.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind review we are really pleased that you have been happy with your carer. We have enjoyed providing this service to you during this time


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Y C (Client) assisted by family/friend published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All very friendly and capable. Caring in a friendly and understanding way. I would like as you know a later teatime call.
It is expensive but I understand why.

Reply from Sarah Cummings, Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind review. As we now have capacity at the time, I am sure you will be pleased to see on your next visit sheet that the tea time visits going forward are at your preferred time.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Bluebird Care Eastbourne & Wealden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Bluebird Care Eastbourne & Wealden is calculated as follows: ( (59 Excellents x 5) + (7 Goods x 4) ) ÷ 66 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Eastbourne & Wealden is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Bluebird Care Eastbourne & Wealden

What Type of Services does Bluebird Care Eastbourne & Wealden offer?

Bluebird Care Eastbourne & Wealden offers Home Care.

How many Carers does Bluebird Care Eastbourne & Wealden employ?

Bluebird Care Eastbourne & Wealden employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Eastbourne & Wealden to verify any information. View our terms and conditions. Bluebird Care Eastbourne & Wealden has a Platinum Service – more info.