Bluebird Care Eastbourne & Wealden

The Old Printworks, 1 Commercial Road, Eastbourne BN21 3XQ
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9.9 49 Reviews
  • Bluebird Care Eastbourne & Wealden, Eastbourne
Bluebird Care Eastbourne & Wealden is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Eastbourne & Wealden offers a full range of care services ranging from a 30-minute visit through to full Live-in care where a suitably matched care assistant lives in the customer’s home. As with all of Bluebird Care’s packages, the Live-in care service is completely personalised to individual customers and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Eastbourne & Wealden

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sai Visakan (Director)

Funding & Fees Guide for Bluebird Care Eastbourne & Wealden

  • Prices

  • £25.00 per hour

Bluebird Care Eastbourne & Wealden Reviews (49)

Total of 49, showing 21-40
9.9

Bluebird Care Eastbourne & Wealden has a Review Score of 9.9 (9.894) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Eastbourne & Wealden has 49 reviews.

Overall Experience

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Review from T L (Daughter of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the carers to have my mums best interests at heart. They have always been kind and helpful towards her, albeit she can be difficult at times. Also, the office staff have always been helpful with their advice.

Reply from Neil Blatch, Director at Bluebird Care Eastbourne & Wealden

Thank you for the kind response, and comments. All the staff have worked very hard to ensure your mother receives the best care. Behind the scenes, the office staff have really worked tirelessly to find a good match of care assistant to the customer so ensuring the live-in package works well.


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Review from S P (Niece of Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used Bluebird for several years now. The permanent carer has been fabulous, committed and loyal to the family. Bluebird is always available for advice, although they are more geared to short term care I feel. The invoices are sometimes inaccurate and need monitoring. The holiday cover carers
have varied in quality.

Reply from Neil Blatch, Director at Bluebird Care Eastbourne & Wealden

Thank you for your review. It has been a privilege to help support this valued customer over the years. We have strived to provide the best quality care, and we treat both short term and long term customers the same at all times. Invoices have only ever been incorrect when we have not been informed by the family and carer of the time of planning in advance, so over the previous years only a very very small proportion of invoices have been amended. The office staff have always gone the extra mile to accommodate the family’s needs, and hope this is appreciated. We cannot guarantee that the person doing the holiday cover will blend in every time as the permanent carer does, it’s difficult to find a perfect match each time, and we would hope the family understands this.


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Review from Fiona E (Daughter of Client) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has been helping with my mother's care for a few years now. From our first meeting with the registered manager, both Mum and I felt confident that her concerns and requirements were being taken into account and listened to. Initially, the carers came twice a week and increased as Mum's needs
changed. The carers are chosen carefully to have a good fit in terms of personality and experience, which works really well. On one occasion, the fit wasn't so great, and a new person was put in place as quickly as operationally possible.
More recently, my mother has needed 24/7 live-in care and at quite short notice. The manager came to visit Mum and helped to explain how 24/7 care would work and how she was going to choose the right person for the role. I am so pleased to say that we are all thrilled with Mum's new live-in carer.
The office staff are very approachable too, and especially, during Covid-19 have worked hard to ensure good levels of care often at short notice too. Bravo!

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Review from Robert C (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has provided professional care for my elderly parents for more than five years. The carers have been uniformly kind, thoughtful and efficient. Their commitment to my father during the pandemic has been enormously impressive and neither he nor I could have managed without them.

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Review from S R (Daughter of Client) published on 5 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a complex case being blind, deaf with advanced dementia now bed-bound too. They match staff to my mother's needs swapping if not a good fit. Providing good care but also providing staff that will sing to my mother and with her to provide that extra bit of personal care to give my mother
some joy in her difficult situation, is just one example of how they match staff to my mother's needs. They are totally on top of my mother's medical needs.

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Review from Michelle M (Daughter of Client) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the Bluebird Care team for my parents is excellent. The carers not only support my parents and brighten their day, but their detailed notes about how my parents are doing when they visit, help me manage their care and help me stop worrying as much. The office team are prompt in
contacting me if there is an issue. As care requirements will increase, I know the team will be able to support me and my parents.

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Review from Alison P (Daughter of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good timekeeping and consistently good care to my mum. Reasonable prices and good contact with the staff, who deal with all matters promptly in a professional and courteous way. I would recommend this company to all who value their loved one's care and I have a high level of trust in the carers.

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Review from Michael N (Son of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First contacted Bluebird Care towards the end of last year but on the day they were due to do the initial assessment with my mother she fell over at home resulting in another trip to hospital but glad to say she is ok. When the time came to choose ongoing care for mum I had no hesitation in replying
to an email received from the team at Eastbourne who not only remembered me but took the time to ask how mum was and listen to me about the level of care required.
I left my wish list with them and asked for them to email over the next day or so, Once at home that evening I had a detailed email along with contact details should I wish to proceed which we did after consulting with family members and mum. Mum loves the care team but sometimes gets confused as she has dementia but all it takes is a call to me and once I have spoken to the amazing team it's all sorted. I have always been informed of any concerns between the team and mum.

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Review from Marilyn S (Daughter of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the carers that have been supplied to look after and care for my mum.
Also, the support staff from the Bluebird office have been extremely helpful, given advice, follow up information and if needed day to day updates on mums condition.

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Review from Chantel M (Daughter of Client) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has supported my 96-year-old mother to live independently for many years.
They are professional, very approachable, efficient and Knowledgeable,
All my mother's needs are met with great care and support by carers, managers and supervisors at all times and they are always on hand to sort
anything out at short notice.
I can highly recommend this care agency.

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Review from C G (Daughter of Client) published on 3 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every carer who came to help my mother was kind, caring and patient. They also understood how hard the situation was for me and did everything they could to help me as well.

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Review from Sylvia L (Daughter of Client) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Bluebird Care for the last few months for my mother. All the staff are very friendly and very helpful - this includes the admin staff as well as the supervisors and the carers. My mother loves her twice-daily visits. The management of the service is very efficient and extremely caring.
I feel that they really listen to what we want/need and go out of their way to provide it.

Reply from Sarah Cummings at Bluebird Care Eastbourne & Wealden

We are very glad to hear that you are happy with the service we provide.


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Review from A C (Client) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have been with Bluebird for 18 months. My care has been very good, with kind, friendly ladies. I have the same carers, which I appreciate. Manager and supervisor make sure my needs are met, always there for my daughter and their concerns. Office staff have always been helpful.

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Review from Derek B (Client) assisted by family/friend published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer has been wonderful. It has worked out really well having care in the hotel.

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Review from R P (Wife of Client) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time, cheerful, extremely helpful.

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Review from Sally L (Granddaughter of Client) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Eastbourne & Wealden) have been a great service for my grandmother. I was struggling to meet all her needs by myself and the care she has received twice a day has been excellent. The agency is very well organised and run. Communication is particularly good. Carers are very kind and respectful
to my gran and despite her initial worries about having carers she now appreciates the service.

Reply from Sarah Cummings at Bluebird Care Eastbourne & Wealden

Thank you, Sally, all of the staff enjoy visiting your grandmother on a daily basis, it is a pleasure to work closely with you to manage the package.


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Review from Marie O (Daughter of Client) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care have been caring for my 93-year-old father for about a year. He has dementia. Because of their twice-daily visits, my father is able to live in his own home.


The carers are very kind and helpful and treat my father in a friendly and courteous manner.


The management are very approachable

and helpful, and any monir problems are quickly sorted, Our family are very happy with Bluebird Care.

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Review from I B (Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent assistance with showering and dressing. Prepared to help with shopping. Even helped to reset my TV when I had problems. I can't commend them more highly.

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Review from Caron D (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise Bluebird Care. My Mum has had their care for a long time now and knowing that she has a Carer going to visit and help her each day, gives me "piece of mind". When I telephone the office the Staff are always polite and friendly.
I would have no hesitation in recommending Bluebird Care
to family or friends.

Reply from Sarah Cummings, Care Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your kind words Caron, the staff enjoy their daily visits with your mum.


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Review from Julie T (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I use Bluebird Carers Eastbourne when my father stays with us and have always found the ladies very pleasant and caring and always on time. In fact, I am now in the process of negotiating with Bluebird Carers Bromley to provide care for him full time.

Reply from Sarah Cummings, Care Coordinator at Bluebird Care Eastbourne & Wealden

Thank you for your review Julie, we look forward to your father's visits.


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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Bluebird Care Eastbourne & Wealden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Bluebird Care Eastbourne & Wealden is calculated as follows: ( (59 Excellents x 5) + (7 Goods x 4) ) ÷ 66 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Eastbourne & Wealden is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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