Bluebird Care Eastbourne & Wealden

The Old Printworks, 1 Commercial Road, Eastbourne BN21 3XQ
Submit a Review
9.9 49 Reviews
  • Bluebird Care Eastbourne & Wealden, Eastbourne
Bluebird Care Eastbourne & Wealden is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Eastbourne & Wealden offers a full range of care services ranging from a 30-minute visit through to full Live-in care where a suitably matched care assistant lives in the customer’s home. As with all of Bluebird Care’s packages, the Live-in care service is completely personalised to individual customers and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Show Bluebird Care Eastbourne & Wealden on the Map

Care Provided by Bluebird Care Eastbourne & Wealden

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sai Visakan (Director)

Funding & Fees Guide for Bluebird Care Eastbourne & Wealden

  • Prices

  • £25.00 per hour

Bluebird Care Eastbourne & Wealden Reviews (49)

Total of 49, showing 41-49
9.9

Bluebird Care Eastbourne & Wealden has a Review Score of 9.9 (9.894) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Eastbourne & Wealden has 49 reviews.

Overall Experience

  • 41
  • 7
  • 1
  • 0
  • 0

Date Published

49
3
8
11
38

Review from Chris A (Daughter of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and thoughtful carers who support my mum (and us) and enable her to stay at home. She was very resistant to having any help but now enjoys their visits. Thank you.

Reply from Neil Blatch, Director at Bluebird Care Eastbourne & Wealden

I would like to thank you very much for your kind support to Bluebird Care


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Clarissa (Daughter of Client) published on 24 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care stepped in quickly, quietly and efficiently when needed in Easter 2017. Following this, they provided two periods of 2 weeks live-in care for my mother, who suffers from Alzheimer's and is quite frail. Not only was the carer excellent, but importantly the contact with me has been exemplary,
understanding and timely.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine L (Daughter of Client) published on 9 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers looked after my mother for about 4 years. She had Alzheimer's and was not always the easiest of people to be with but they always took time to talk to her and listen to her. They treated her with kindness and respect at all times. I would have no hesitation at all in recommending Bluebird
to anyone looking for care for an elderly parent or relative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marco R (Grandson of Client) published on 12 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring carers! A great deal of empathy and understanding of my Grandmothers needs.


Always happy and helpful.


Office staff very helpful.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elizabeth R (Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since 5th March 1015, I have received excellent service from Bluebird Care (Eastbourne & Wealden) staff and carers.
I am housebound and have a carer who comes in once a week to do my shopping and clean my flat. I have no complaints.
I am grateful for the service that Bluebird Care (Eastbourne &
Wealden) provides. Long may they continue.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C F (Power of Attorney of Client) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent proactive service that provided all aspects of live in care. When palliative end of life care was required, support was provided with the minimum of fuss but maximum care, compassion and dignity.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Beverley M (Wife of Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was reluctant to have carers but Bluebird Care started with one carer who did most shifts. The carer was keen to find out how my husband liked things done and went out her way to put him at ease. My husband soon looked forward to the carers coming in.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet Q (Daughter of Client) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care made it possible for my parents to stay in their own home for several years. Both of my parents had complex needs including hoisting, catheter care and stoma care. The carers dealt efficiently and professionally with my parents' needs and always treated my parents with respect and kindness
allowing my parents to keep their dignity in this difficult time of life. I live over 350 miles from Eastbourne and visited as often as I could, but I could return home with peace of mind, knowing my parents were in good hands and if any problem were to arise Bluebird Care would deal with it.


When I think back over the 5 years of care we, as a family received from Bluebird, it was of a very high standard indeed. I am extremely grateful to the manageress and all the carers for helping my mum and dad stay at home for so long.


I would recommend Bluebird Care to anyone seeking care in their own home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sonia T (Daughter of Client) published on 19 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 90-year old mother has had live-in Bluebird carers continually since autumn 2013 and I have no hesitation in recommending Bluebird to anyone who is considering such care. We have been lucky enough that, for most of the time, two excellent Bluebird ladies alternate, living-in with Mum 3 weeks on
and 3 weeks off. The arrangement works extremely well and our two Bluebird carers have become trusted and valued by our family for the highly professional and thoughtful care they give Mum. We fully appreciate that the carer's job can be very frustrating. An elderly person can be extremely demanding and it takes time for them to get used to having someone in their home, doing the tasks they used to be able to do themselves. For the family, it's important to be patient and understanding of both carer and cared as there are bound to be teething problems at the start of a new relationship. We stay in touch with the carers and try to support them through difficult situations. We also respect their need for free time. Sometimes we have had temporary carers and Mum finds it very hard to adjust to a new person and can be very difficult. At times like these, the Bluebird manager has always been available to ease the situation by letting both the carer and Mum talk to him about their issues. The Bluebird management have been highly professional, considerate and helpful in all our interactions and I have become confident that they always act in Mum's best interests.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Bluebird Care Eastbourne & Wealden is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Bluebird Care Eastbourne & Wealden is calculated as follows: ( (59 Excellents x 5) + (7 Goods x 4) ) ÷ 66 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Eastbourne & Wealden is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Oct 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Eastbourne & Wealden to verify any information. View our terms and conditions. Bluebird Care Eastbourne & Wealden has a Platinum Service – more info.