Care Plus

Acton Court, Acton Gate, Stafford ST18 9AP
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1 Review
  • Care Plus, Stafford
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Care Provided by Care Plus

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • The Housing Plus Group Ltd
  • Person in charge
  • Sylvia Rob (Manager)
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Care Plus Reviews (1)

Over all time Care Plus has 1 review.

Overall Experience

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Date Published

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Review from Dianne P (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

At first, seemed fine but then cracks appeared. Carers are fine if your relative has no personal needs like changing them, washing them, changing bed but sometimes they forget to feed for a long time. Management is awful. They don't have time to train people up. If your parents have needs to wash,
dress, assist to the toilet don't bother because they could not be bothered. I had an awful time. The carers, some are fab, others need to work in a pub. If your relatives are able-bodied great, if not forget it.

Reply from Angie Jackson, Head of Regulated Care at Care Plus

Dear Dianne
Thank you for your feedback and for highlighting these issues. We are proud to provide high-quality care and support in Staffordshire and Shropshire, where our dedicated team deliver almost 100,000 hours of care each year to help people to live independently in their own homes. Customer satisfaction is our top priority, and we are sorry to hear that you are disappointed in the support that you have received. We would like to look into the concerns you have raised but will need some further information from you in order to do this. Please get in touch with us at enquiries@care-plus.org.uk with your address and contact details and we will do all that we can to resolve this. Thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Care Plus

What Type of Services does Care Plus offer?

Care Plus offers Home Care.

How many Carers does Care Plus employ?

Care Plus employs 86 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Plus to verify any information. View our terms and conditions. Care Plus has a Basic Service – more info.