Lauriem Complete Care Ltd - Ditton

Unit 8, Priory Gate, 29 Union Street, Maidstone ME14 1PT
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9.3 6 Reviews
  • Lauriem Complete Care Ltd - Ditton, Maidstone
Lauriem Complete Care Ltd's West Kent branch provides health and social care services to the community, enabling people to lead fulfilling, independent lives.

All services are person-centred and include everything from personal care and dementia care to medication and end of life care.

The friendly and skilled staff are well trained to ensure a high quality of care at all times and to achieve positive outcomes for each individual in their care.

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Care Provided by Lauriem Complete Care Ltd - Ditton

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sarah Conner (Manager)

Funding & Fees Guide for Lauriem Complete Care Ltd - Ditton

  • Prices

  • Starting from £21.50

  • Further details available upon request

Lauriem Complete Care Ltd - Ditton Reviews (6)

9.3

Lauriem Complete Care Ltd - Ditton has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years. Over all time Lauriem Complete Care Ltd - Ditton has 6 reviews.

Overall Experience

  • 6
  • 0
  • 0
  • 0
  • 0

Date Published

6
1
1
4
2

Review from Susan M (Daughter of Client) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers looking after our mum are caring, patient, considerate and respectful. They always arrive with a smile and a cheerful greeting which removes the anxiety mum feels when anyone other than family enters her home. The carers take time to talk to mum while carrying out their tasks and they
never make her feel rushed.

The comfort we take from knowing that mum is in such kind hands is a huge relief for us and we are very grateful to all the fantastic carers at Lauriem who show such a high level of care and compassion.

Reply from Sarah Conner, Registered Manager at Lauriem Complete Care Ltd - Ditton

Thank you so much for your review. We really appreciate you taking the time to share your positive experience and providing your feedback. Your feedback will be shared with the team.Kind Regards


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Value for Money

Review from Lisa M (Granddaughter of Client) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a massive thank you to the Lauriem carers who looked after my nan in her final weeks. They were amazing, they treated my nan with such dignity and grace, and they were gentle and kind with her but also with us, the family. Donna and the team are incredible. Thank you for everything,
you made the whole situation so much better for all of us. And thank you for taking the time to chat with me, for reassuring me and supporting me in the most horrific of times. My nan was end of life when you came to us and I can honestly say you made the end of her life so comfortable and all the family will forever be grateful for all of you.

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Review from Marie S (Friend of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to take the time to upload a review of the care you are providing to my neighbour and in particular the absolutely amazing service provided by your team member who attended this morning's call and who now comes every Thursday.
She has made such a difference to my neighbour's life, she
really did have her work cut out. She is hardworking and lovely to be around. She really has worked wonders. In such a short time his house already looks and smells so much better and he enjoys the time she takes for his daily needs. It's so lovely to see him getting the care and looking after he so desperately needed.

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Review from V D (Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Lauriem for sending a perfect carer. She helps me to remain independent and I have never been happier.

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Review from Allison A (Client) published on 11 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have changed my life considerably by helping me every day.

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Review from R H (Client) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Yes, I am completely happy with the care that I get from Lauriem's carers. Sometimes the only people that I see for three or four days are 'the carers'. The girls/ladies, always have a smile and 'How are you?' apologising if late because of the traffic or weather. But always puts me at ease when helping
me with personal hygiene, so important and good advice and help to shower and dress. Sets me up for the day. Thank you.

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Value for Money

Current Review Score: 9.3 (9.250)

Overview of Review Score

The Review Score of 9.3 (9.250) out of 10 for Lauriem Complete Care Ltd - Ditton is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Lauriem Complete Care Ltd - Ditton is calculated as follows: ( (23 Excellents x 5) ) ÷ 23 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Lauriem Complete Care Ltd - Ditton is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

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Sarah Conner

Job Title: Registered Manager

Joined: 2022

I have been working for Lauriem Complete Care since January 2022. I started my journey as a Deputy Registered Manager and have since progressed to become the Registered Manager.


Along my journey, I welcomed my first child. Although enjoying motherhood, I was eager to return. Since returning, I have continued to grow my career and continue to support myself.


It has always been a passion of mine to help others and make a difference in people's lives.


Frequently Asked Questions about Lauriem Complete Care Ltd - Ditton

What Type of Services does Lauriem Complete Care Ltd - Ditton offer?

Lauriem Complete Care Ltd - Ditton offers Home Care.

How many Carers does Lauriem Complete Care Ltd - Ditton employ?

Lauriem Complete Care Ltd - Ditton employs 150 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Lauriem Complete Care Ltd - Ditton to verify any information. View our terms and conditions. Lauriem Complete Care Ltd - Ditton has a Platinum Service – more info.