Available on request.
We provide an all-inclusive fixed monthly cost so you know exactly how much your bill will be each month. We do not charge extra for travel time or Bank Holidays.
Home Instead (Truro, Falmouth & Redruth) has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Truro, Falmouth & Redruth) has 17 reviews.
Review from K M (Son of Client) published on 4 March 2025
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Reply from Richard Asbridge, Care Manager at Home Instead (Truro, Falmouth & Redruth)
Thank you very much for taking the time to review us, it is very much appreciated. We are delighted that you were happy with our service.
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Review from C R (Daughter of Client) published on 8 October 2024
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you for your feedback on our services, it is extremely valuable to us. We are delighted that your mum and you are happy with our service and we look forward to continuing to support you both.
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Review from Dawn A (Wife of Client) published on 13 August 2024
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you very much for taking the time to review us, it is very much appreciated. We are delighted that you are happy with our service.
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Review from Sue L (Daughter of Client) published on 30 May 2024
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you for taking the time to provide such a lovely review. It is very much appreciated by all of the team.
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Review from Mark B (Son of Client) published on 29 September 2023
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you for your very kind words - we very much appreciate you taking the time to provide us with such a lovely review. You are very welcome.
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Review from Tam C (Daughter of Client) published on 31 July 2023
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you very much for taking the time to review Home Instead. It is always lovely to hear feedback from our client's families and we are delighted to hear that you and your mum are happy with the support that we provide.
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Review from K R (Son of Client) published on 8 July 2022
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you very much for your review. We are delighted that you are happy with the service that we provide to your parents.
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Review from J N (Daughter of Client) published on 8 July 2022
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Your feedback is very much appreciated, thank you.
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Review from Chris P (Client) published on 6 July 2022
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
It is a pleasure to look after your mother - thank you very much for your review; it is greatly appreciated.
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Review from Ben J (Son of Client) published on 6 July 2022
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thnak you for your positive feedback, it is appreciated.
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Review from Peter T (Son of Client) published on 5 July 2022
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you for your review - we are delighted that you have had a positive experience with Home Instead and very much appreciate your feedback.
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Review from D A (Daughter of Client) published on 26 April 2022
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
It was a pleasure and a privilege to look after your mother. Thank you very much for taking the time to provide us with your review; it is greatly appreciated.
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Review from Martin W (Son of Client) published on 25 February 2021
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Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)
Thank you so much for taking the time to provide us with a review. It is a pleasure looking after your mother and we are delighted you are happy with the service from Home Instead.
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Value for Money
Review from Julia B (Daughter of Client) published on 18 June 2019
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Reply from Timothy Roe at Home Instead (Truro, Falmouth & Redruth)
Thank you very much for providing a review for Home Instead Truro. We very much appreciate it, and are delighted that you and your father are happy with our service.
Staff
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Treated with Dignity
Value for Money
Review from Martin W (Son of Client) published on 6 December 2018
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Review from Anne B (Daughter of Client) published on 5 December 2018
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Review from L J P (Client) published on 4 December 2018
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The Review Score of 9.5 (9.517) out of 10 for Home Instead (Truro, Falmouth & Redruth) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.917 for Home Instead (Truro, Falmouth & Redruth) is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Truro, Falmouth & Redruth) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Jun 2018
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Job Title: Care Manager
Joined: 2018
Richard is our Care Manager and has overall responsibility for our care operations and ensuring our clients are happy with the service they receive from Home Instead.
Richard is a highly experienced Care Manager who holds an NVQ level 4 Health and Social Care and a QCF level 5 Diploma in Management, a Level 3 Diploma in End of Life Care and has his PTTLS certificate which enables him to train new staff to ensure consistency and quality of the service.
Richard has worked in the care field for many years, beginning his working life as a care worker with children with profound and multiple physical difficulties and associated learning difficulties. He spent 17 years working for SCOPE in a variety of roles the last of which was acting head of care in a special school, before moving to set up a supported living scheme with a Local Charity in Mirfield, West Yorkshire. Following two years setting up the scheme he stayed on with the charity to manage two community living schemes for a further 8 years before moving into recruitment and managing a care desk supporting homes and community services throughout West Yorkshire. He then went on to manage supported living services for adult with Autism and Mental Health problems in Leeds and Wakefield. Prior to joining Home Instead Richard was the Care Manager for another care at home business based in Bradford, which he helped to set up and turn into a very successful business.
Richard is married with two children and has been holidaying in Cornwall with his family for many years. He also has family in Cornwall. Like many other people, Richard and his family decided to make the move to Cornwall from West Yorkshire in order to enjoy the unique lifestyle that Cornwall offers, and they intend to make the most of it!
Job Title: Head of Care Professional Experience
Joined: 2023
Sian has over 12 years of Human Resources experience working across a variety of roles. Sian's role is to recruit and support our wonderful Care Professional team, working closely with Richard and our Team Leaders.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Truro, Falmouth & Redruth) to verify any information. View our terms and conditions. Home Instead (Truro, Falmouth & Redruth) has a Platinum Service – more info.