Home Instead (Truro, Falmouth & Redruth)

Kerns House, Unit 11, Threemilestone Industrial Estate, Truro TR4 9LD
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9.5 17 Reviews
  • Home Instead (Truro, Falmouth & Redruth), Truro
Since 2009, Home Instead has built a fantastic reputation for providing the highest quality of support to older people to help them stay independent at home for as long as possible. The team covers Truro, Falmouth, Redruth and the surrounding areas.

What makes Home Instead different?

- Full support for loved ones and for family members provided by a welcoming office team
- Minimum one hour of contact time
- Care Professionals matched to their clients' needs
- Care Professionals always introduced to clients
- The same Care Professionals visiting each time
- Family app providing live updates on each visit
- Falls prevention and alerting system available
- Fixed monthly cost
- Caring and compassionate Care Professionals, well rewarded, fully trained, DBS checked and insured

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Care Provided by Home Instead (Truro, Falmouth & Redruth)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Richard Asbridge (Care Manager)

Funding & Fees Guide for Home Instead (Truro, Falmouth & Redruth)

  • Prices

  • Available on request.
    We provide an all-inclusive fixed monthly cost so you know exactly how much your bill will be each month. We do not charge extra for travel time or Bank Holidays.

Home Instead (Truro, Falmouth & Redruth) Reviews (17)

9.5

Home Instead (Truro, Falmouth & Redruth) has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Truro, Falmouth & Redruth) has 17 reviews.

Overall Experience

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Review from K M (Son of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and father truly benefitted from the care they received from Home Instead. The carers were punctual, caring and hard working. My mother has dementia and the carers experience came to the fore as they were able to manage her daily needs and care with just the right touch. I would definitely
recommend Home Instead.

Reply from Richard Asbridge, Care Manager at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for taking the time to review us, it is very much appreciated. We are delighted that you were happy with our service.


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Review from C R (Daughter of Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and I have found the care given by Home Instead excellent.
Mum came out of a care home to be cared for in her own home after hip surgery four years ago. Mum is now 99 years old, has carers twice a day and has a lot of help from myself.
The carers have been punctual, genuinely caring, efficient,
adaptable and hard working. They have become friends to Mum and myself. The team remains generally stable and any new carers are carefully supervised in their new role.
Management are helpful and sympathetic, any problems are quickly rectified and we have a regular thorough review.
All care is expensive but this care provider represents good value for money in this market.
This care gives Mum the best quality of life available, maintains her independence in her own home and enables me to spend quality time with Mum.
I thoroughly recommend this company.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for your feedback on our services, it is extremely valuable to us. We are delighted that your mum and you are happy with our service and we look forward to continuing to support you both.


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Review from Dawn A (Wife of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent provider of quality care.
My experience with the manager and his professional, kind team has been exemplary.
They have and continue to look after my husband since May 2021. They are totally reliable and helpful when I need to change dates.
A superb company I would highly recommend.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for taking the time to review us, it is very much appreciated. We are delighted that you are happy with our service.


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Review from Sue L (Daughter of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful company staffed by professional and kind staff who have made a real impact on the quality of life for my father and mother, as his carer.
Right from the first meeting with the care manager we were impressed and reassured. He took time to get to know my family; what we needed, my father's
interests as well as full health details. At no point were we rushed to sign a contract (unlike other companies we met with!), however once we were ready the carers were rapidly in place.
The company believes in and delivers, a small team approach to care with wonderful, reassuring and knowledgeable carers. They really engage with Dad throughout the sessions, but also keep an eye on Mum. The carers were introduced by the manager in person and we always know who is coming in.
The care package has already been tweaked as needs have changed, but the ease of contact with the manager has meant that changes to the level of care are seamless.
A massive thank you from all the family.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for taking the time to provide such a lovely review. It is very much appreciated by all of the team.


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Review from Mark B (Son of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Human beings treating human beings as they would like to be treated themselves is all that needs to be said about this excellent provider. From the start of a difficult journey, and during, we have been overwhelmed by the kindness and support we have received. Special mention must go to the care manager
and another member of staff in particular to whom we will always be very grateful. On behalf of our entire family, thank you.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for your very kind words - we very much appreciate you taking the time to provide us with such a lovely review. You are very welcome.


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Review from Tam C (Daughter of Client) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this super company and it starts at the top for sure. The manager is very approachable, helpful and intuitive and he really listens carefully and works out what the family as a whole needs. The carers that visit Mum are lovely, and Mum feels she has made new friends.
The level of support offered to the family as a whole is superb.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for taking the time to review Home Instead. It is always lovely to hear feedback from our client's families and we are delighted to hear that you and your mum are happy with the support that we provide.


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Review from K R (Son of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A kind, helpful, knowledgeable team who have been a huge asset and help with caring for both my mum and dad. The carers are compassionate and caring.
We regularly recommend Home Instead to our friends.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for your review. We are delighted that you are happy with the service that we provide to your parents.


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Review from J N (Daughter of Client) published on 8 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would thoroughly recommend Home Instead as a care provider. Their staff are well trained, friendly and efficient; they support without patronising, and nothing is too much trouble. The company communicates any changes of staff visits very well and makes sure that all contacts are introduced to the
client before they visit so there are no concerns of an unfamiliar face.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Your feedback is very much appreciated, thank you.


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Review from Chris P (Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is providing a wonderful service for my elderly mother. The carers are amazing, staying cheerful at all times, whatever the circumstances. Their professionalism and empathy command my utmost respect. So too does the experience I have had of the two managers at head office who have accommodated
our needs brilliantly, even through the pandemic. Well done, Home Instead, and thank you all enormously.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

It is a pleasure to look after your mother - thank you very much for your review; it is greatly appreciated.


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Review from Ben J (Son of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team look after Mum very well. Happy to recommend service to others.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thnak you for your positive feedback, it is appreciated.


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Review from Peter T (Son of Client) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the communication throughout the organisation. Excellent access to management and a positive ‘can do’ attitude from everyone.
Very pleased with the two caregivers we work with, they are making a real difference.
Well done to all and thanks for providing a super experience and service.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you for your review - we are delighted that you have had a positive experience with Home Instead and very much appreciate your feedback.


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Review from D A (Daughter of Client) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Truro branch of Home Instead provided care for our mother for over two years until her recent death. The care package was ramped up from an initial five one-hour visits a week, to three one-hour visits a day as my mother become more frail and her care needs increased.
The standard and reliability
were outstanding in all aspects, from initial contact with the management team, through to the ongoing care visits, throughout dealing with the extra demands and restrictions imposed during the Covid-19 pandemic. The carers consistently provided Mum with exactly what she needed. Starting with largely companionship and routine welfare visits, this later progressed through to full support, including meal preparation and personal hygiene care. The carers were diligent and thoughtful, and they all treated our mother with exceptional kindness and took time to engage with her and listen to her preferences and needs.
Without a doubt, the Home Instead team were the main factor in allowing my mother to stay in her own home during her final years, which was her most fervent and often-expressed wish. We cannot thank Home Instead enough for their service to our mother, and we would have no hesitation in recommending them to others.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

It was a pleasure and a privilege to look after your mother. Thank you very much for taking the time to provide us with your review; it is greatly appreciated.


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Review from Martin W (Son of Client) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

These people are so caring. They are efficient, kind and really go the extra mile to deliver a truly personal service.
My mother immediately took to two staff members and treats each like a member of the family. The staff are quick to contact me if there are any problems or if they are concerned about
mother. They have been particularly efficient during the recent pandemic.

Reply from Timothy Roe, Owner at Home Instead (Truro, Falmouth & Redruth)

Thank you so much for taking the time to provide us with a review. It is a pleasure looking after your mother and we are delighted you are happy with the service from Home Instead.


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Review from Julia B (Daughter of Client) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home care company provides excellent home care. My Father is always treated with dignity and respect. The carers are of an extremely high calibre and are well trained. Their judgement is excellent and both they, and their office team, have excellent communication skills. I am always made aware
of any concerns regarding my Father's health and wellbeing. Earlier this month, the swift actions of one of the carers led to my Father's pneumonia, and subsequent sepsis, being spotted very quickly and he is recovering well. That carer returned to the house, in her own time to wait with me for the Dr and later visited him in hospital, which made his day! This was above and beyond what you could possibly expect from a service. Others have made him special homemade meals and helped him with his 'office work' which makes him happy. Both Dad and I couldn't do without this team of people.

Reply from Timothy Roe at Home Instead (Truro, Falmouth & Redruth)

Thank you very much for providing a review for Home Instead Truro. We very much appreciate it, and are delighted that you and your father are happy with our service.


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Review from Martin W (Son of Client) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Like many older people, my mother is determined to live in her own home for as long as possible. She had been in receipt of a care package arranged by the local Social Services for about three years. Following a nasty fall which resulted in a hospital stay in May this year she was sent on to a local
care home to complete her recovery. Unfortunately, she then lost her care package.
After three months in the care home, she was desperate to return home. Home Instead were amongst many that I contacted and were immediately receptive and helpful even though they were at that time unable to take Mum on. I put Mum's name on their waiting list and as luck would have it they made contact a few weeks later. Their staff seem to be a little more experienced than most and Mum is full of praise for their efforts and attentive ways. Their minimum one hour visits have worked brilliantly. If you are looking for a care provider to look after someone close to you then I recommend you give them a try!

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Review from Anne B (Daughter of Client) published on 5 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive staff, both carers and office staff. As I don’t live in the UK, I need to be completely confident in the care given by the company and I also feel supported myself. My family and I feel very fortunate indeed that we found Home Instead.

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Review from L J P (Client) published on 4 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was originally a service provided to both my parents and was invaluable to myself as their main carer as their intervention enable me to have a more flexible and enjoyable relationship. Since my mother has gone into a nursing home the package supplied by Home Instead has enabled my father
to maintain a well-supported lifestyle.
Home Instead always try to meet your needs and are at the end of a phone if required. The Caregivers are polite, efficient and help me with anything that is required within their remit. They have been a godsend.

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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Home Instead (Truro, Falmouth & Redruth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Truro, Falmouth & Redruth) is calculated as follows: ( (33 Excellents x 5) + (3 Goods x 4) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Truro, Falmouth & Redruth) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (2)

Richard

Richard Asbridge

Job Title: Care Manager

Joined: 2018

Richard is our Care Manager and has overall responsibility for our care operations and ensuring our clients are happy with the service they receive from Home Instead.


Richard is a highly experienced Care Manager who holds an NVQ level 4 Health and Social Care and a QCF level 5 Diploma in Management, a Level 3 Diploma in End of Life Care and has his PTTLS certificate which enables him to train new staff to ensure consistency and quality of the service.


Richard has worked in the care field for many years, beginning his working life as a care worker with children with profound and multiple physical difficulties and associated learning difficulties. He spent 17 years working for SCOPE in a variety of roles the last of which was acting head of care in a special school, before moving to set up a supported living scheme with a Local Charity in Mirfield, West Yorkshire. Following two years setting up the scheme he stayed on with the charity to manage two community living schemes for a further 8 years before moving into recruitment and managing a care desk supporting homes and community services throughout West Yorkshire. He then went on to manage supported living services for adult with Autism and Mental Health problems in Leeds and Wakefield. Prior to joining Home Instead Richard was the Care Manager for another care at home business based in Bradford, which he helped to set up and turn into a very successful business.


Richard is married with two children and has been holidaying in Cornwall with his family for many years. He also has family in Cornwall. Like many other people, Richard and his family decided to make the move to Cornwall from West Yorkshire in order to enjoy the unique lifestyle that Cornwall offers, and they intend to make the most of it!


Sian

Sian Higgins

Job Title: Head of Care Professional Experience

Joined: 2023

Sian has over 12 years of Human Resources experience working across a variety of roles. Sian's role is to recruit and support our wonderful Care Professional team, working closely with Richard and our Team Leaders.


Frequently Asked Questions about Home Instead (Truro, Falmouth & Redruth)

What Type of Services does Home Instead (Truro, Falmouth & Redruth) offer?

Home Instead (Truro, Falmouth & Redruth) offers Home Care.

How many Carers does Home Instead (Truro, Falmouth & Redruth) employ?

Home Instead (Truro, Falmouth & Redruth) employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Truro, Falmouth & Redruth) to verify any information. View our terms and conditions. Home Instead (Truro, Falmouth & Redruth) has a Platinum Service – more info.