Libertas Care Ltd (Homecare and Live-In Care)

3 The Barley Yard, Old Mill Lane, Crewkerne TA18 7BQ
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9.9 53 Reviews
  • Libertas Care Ltd (Homecare and Live-In Care), Crewkerne
Libertas Care Ltd is an independent care agency delivering reliable, honest and high-quality care. Visits of 30 minutes and longer are offered in Crewkerne and surrounding villages. Home visits of 2 hours or more are provided in the South Somerset area. They also provide an exceptional Live-In Care service to Clients in Somerset, West Dorset and East Devon.

All services are provided to both privately paying clients and to anyone assessed as needing care by the local authority, utilising the direct payments scheme.

The company has built an excellent reputation with clients and healthcare professionals alike, offering a blend of services, from personal and night services, end of life care, dementia care, and social support such as a sitting service, assisted outings and shopping.

It could be as little as one call a week or many calls daily. Service users choose what care and support they would like to help them to remain independent and in the comfort of their own home.

With the Live-In Care service, you would receive one-on-one care which is something you would not get in a care home. The Live-In carer's time is devoted solely to your comfort and needs.

The professional staff are dedicated to helping people live a full and interesting life whilst ensuring they are fully involved with all care decisions.

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Care Provided by Libertas Care Ltd (Homecare and Live-In Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Libertas Care Ltd
  • Person in charge
  • Dawn Turnbull (Registered Manager)

Funding & Fees Guide for Libertas Care Ltd (Homecare and Live-In Care)

  • Prices

  • £23.00 per hour for Domestic calls. From £31.00 per hour for Personal Care & Social Support.

Libertas Care Ltd (Homecare and Live-In Care) Reviews (53)

Total of 53, showing 1-20
9.9

Libertas Care Ltd (Homecare and Live-In Care) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Libertas Care Ltd (Homecare and Live-In Care) has 53 reviews.

Overall Experience

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Review from Christopher E (Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always attentive and try's to meet my needs.
Always understanding & helpful and looks into perhaps more than would normally be expected. Would recommend wonderful company.

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Review from J W (Wife of Client) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care we have received from Libertas Care have made it possible for us to continue our lives as normally as possible. It is reassuring to know help is just a phone call away. All the carers we have met always look forward to their visits.

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Review from Susan V (Daughter of Client) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been living with me for some years and although fiercely independent in many ways, she was becoming increasingly reliant on me. As she approached 98, it became clear we needed more physical support. How fortunate we were that Libertas could step in. A huge burden was lifted when the super
team helped us to come to terms with my mum's end of life. Getting her up and going to bed, coming out immediately to cope with falls and following guidance from the District Nurses (massive thanks to them too), and always at the end of the phone, nothing was too much trouble. Although it was imminent, my mum died unexpectedly, late one evening. I will forever be grateful to the Manager for being at the end of the phone for that long night.
Definitely five stars - and make them gold.

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Review from Sarah C (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers and staff at Libertas highly enough. They have cared for my mum beautifully - often going way beyond what they needed to do.
They all spent lots of time chatting to Mum and making sure she is happy and everything is done how she would like. I can honestly say they have become
very good friends to her.
If ever she needed any extra help someone would always step in, even at the last minute.
Both me and my sister lived quite a distance today, and knowing that Mum had such excellent care every day was immensely reassuring.
Thanks to them Mum was able to be at home until she was 91.

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Review from Angela B (Ex Family Member) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff of Libertas Care are willing and able to carry out any duty that is required by the client.

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Review from Lesley C (Daughter of Client) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As both myself and my brother live a long way from our mum, aged 91, Libertas have been helping her, for a few years now. What an amazing find for mum and us. Fantastic service, caring, professional, and helpful, we are extremely grateful for everything they do for mum, keeping us in the loop with regular
updates. We wouldn't hesitate to recommend them to others. Always at the end of the phone, they are kind, understanding and helpful; nothing is too much trouble, sometimes going above and beyond with what they do for us. In fact they have almost become part of the family. We can't thank them enough for the reassurance they give us regarding mum's care and needs.

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Review from Stephen B (Son of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of Libertas Care starts with the office team, which is always approachable, accommodating and reliable. Care was provided initially for my mother, in challenging circumstances, and most recently for my father. The relationship has been continuous for over 5 years, with faultless attendance
records, consistently excellent care standards, and most importantly the same faces providing the care. A highly recommended care provider.

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Review from Karen E (Daughter of Client) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the support, care, and friendliness we have received from the staff at Libertas. They have helped us out so much over the last few months in respect of our dad. Our dad loves all of the staff as they are so kind and caring.
We are so grateful for everything Libertas
has done for our dad. I highly recommend them.

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Review from Leslie W (Friend of Client) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Libertas Care took over caring for a friend of mine after a discharge to assess team then another private company. The expectation I had from the previous carers was not very high and when Libertas took over I was overwhelmed by their standards, real caring nature and all the things they would do above
and beyond any of the other care teams taking most of the responsibility away from me as a friend to the client. The relief to me was overwhelming to know that my friend was in such good hands.

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Review from Jenny K (Daughter-in-law of Client) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Libertas Care carers have made a huge difference to my mother in laws life. She was lonely and lacked motivation and was not looking after herself until Libertas came along. She now looks forward to their visits and has got to know them really well.

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Review from M B (Daughter of Client) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the two years we used Libertas Care for my mother's homecare, we have experienced nothing but helpfulness and professionalism. They have always been responsive and caring, punctual and efficient. Exceedingly highly recommended.

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Review from Jenny I (Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have been completely wonderful. The genuine care and concern they showed towards my father went far beyond anything we had expected. He was treated as if he was a member of their own family. He loved their daily visits and enjoyed their company. For me, having Libertas involved meant a safe
pair of hands I could rely on and I knew they would report even the slightest concern back to me. Communication was excellent throughout, phone calls were always answered and emails were replied to straight away. I can recommend Libertas wholeheartedly.

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Review from Tom O (Son of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are extremely lucky to have Libertas in Crewkerne looking after our elderly dementia-challenged mum. The dedication and care given to our mum by the whole team from the management down is really exceptional and is a massive endorsement and reflection of all that is great in the care system.
All staff are positive, caring, responsive and effective and incredibly patient. All that you could ask or hope for!

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Review from Sandie C (Sister-in-law of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't express enough gratitude and respect for the Libertas Carers who cared for my brother in law and sister through nearly five years of what was often described by medics as 'end of life' care. He sadly passed away in December 2021 and two devoted carers were with my sister and I at the time.
Libertas
were gradually through the five years more needed and more present. A small team of regulars were provided from the start of Covid-19. They all had different strengths and skills, but each person was always kind and respectful and brought genuine love into our sister's home; they were always professional in their engagement and delivery. They supported my sister through tough emotional and physical times. They have been extraordinary and worth their weight in gold. We can never thank them enough.
Earlier my brother in law could be hoisted into a chair to watch his beloved birds outside the window. Latterly he was immobile. His physical and emotional care was exceptional. Thank you!

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Review from Gloria J (Client) published on 1 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the services provided by Libertas, the carers are friendly and helpful. They also provide me with a live-in carer who is very professional, kind, and friendly. I couldn't be happier.

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Review from Nicola H (Daughter of Client) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Libertas care highly enough. When I took on direct payments for my dad to have some care so he could continue to live at home independently I started looking for a good company. I read all the reviews of different companies to chose from. After reading the reviews for Libertas care
I chose them. I am so glad I did.
They completely lived up to all the excellent reviews. Nothing was too much trouble from the start until my dear dad passed away on 3rd January 2022. The care manager was such a caring, knowledgeable person, she put all his care needs in place. She kept the family updated on any changes in his health. Also, when my dad had to be admitted into A&E she contacted my brother and told him the correct forms she had put in place with all the relevant information the hospital would need. This was such a massive help in a crisis.
Thank you, Libertas for your excellent care and support to me and my family.

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Review from Elaine V (Daughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum had a debilitating mental illness and the only option we were given after a long spell of illness in a hospital was a nursing home. During her stay, I contacted Libertas to help with some social visits. I will always remember that first phone call. I was so comforted by the kindness and caring
attitude of the lovely lady I spoke to. We realised that a nursing home was not the right environment for Mum and were amazed to hear that Libertas could provide us with live-in care for her and she could return to her own home. All the staff were amazing not only with caring for Mum but supporting us as a family. Sadly a year ago Mum suffered a stroke, she lost her mobility, and her speech and swallowing were severely affected. Libertas found us lovely carers and the smile on Mums face when the carers walked into her room said it all. She totally trusted their care. We felt that they were part of our family. Sadly Mum died recently with a loving carer by her side. Thank you, Libertas.

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Review from Diana H (Daughter of Client) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Libertas have been a total saviour for my brother and me. The care they give our mother is excellent. They are kind and compassionate towards her and support her needs to the highest standard. They are also incredibly supportive to us. We would be lost without them.

Reply from Paul Clarke, Director at Libertas Care Ltd (Homecare and Live-In Care)

Thank you so much for your kind words. We do have some amazing staff and as a company, we always aim to support the family as well as the client, so are delighted that you all feel so well supported.


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Review from Zoe L (Granddaughter of Client) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing company and staff.
Was amazing and so caring when looking after my grandad, he couldn't have stayed home without Libertas Care which is what we wanted.

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Review from E A (Daughter of Client) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is not an easy client but nevertheless, the care she receives from all Libertas care staff and management is outstanding and very caring, they have gone above and beyond to keep her safe. It is an enormous relief to know that she is in such good hands.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Libertas Care Ltd (Homecare and Live-In Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Libertas Care Ltd (Homecare and Live-In Care) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Libertas Care Ltd (Homecare and Live-In Care) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Paul

Paul Clarke

Job Title: Co-founder and Director

Joined: 2009

Paul is a co-founder and director of Libertas Care and comes with 31 years of experience in healthcare with the South Western Ambulance Service NHS Foundation Trust, where he has held a number of roles including Station Manager and other area management positions. Paul became a State Registered Paramedic in 1996 and graduated from Bournemouth University in 2008 with a First-Class BSc (Hons) degree in Emergency and Urgent Care Practice. Paul continued in a Paramedic Specialist Practitioner role on a part-time basis for a year in 2018/19 whilst undertaking home visits for the GP surgeries in Chard.


He was a member of the Safety Advisory Group for Yeovil Town FC for 16 years and is currently the Crowd Practitioner with responsibility for medical incidents on match days.


He is registered as the ‘Responsible Person’ with the Care Quality Commission for Libertas Care and now dedicates all his working time to the agency.


Nancy

Nancy Atkinson

Job Title: Co-founder and Director

Joined: 2009

Nancy is also a co-founder and director of Libertas Care and has almost forty years of experience as a qualified social worker, specialising mostly in mental health. She has worked in Kent and East Sussex and latterly in her native Somerset. She held a number of posts within the Social Services Departments of these counties both at practitioner and at a senior management level.


Nancy has experience in providing care and receiving care for friends and family members. She also worked in a voluntary capacity as a First Responder with the South Western Ambulance Service, receiving an award for her services. She has a Level 5 Diploma in Management and is the ‘Registered Manager’ with the Care Quality Commission for Libertas Care.


Dawn

Dawn Turnbull

Job Title: Registered Manager

Joined: 2015

Dawn, our Registered Manager, came to us in October 2015 with extensive care experience of over 25 years, in a variety of roles and settings; this includes the NHS, the private sector and a housing association. She is qualified at Levels 2 and 3 in Care, business management, mental health and housing practice and supported housing. Also, she is a qualified moving and handling people trainer and has qualifications in Health and Safety assessment. In 2021, Dawn achieved a Level 5 qualification in Leadership and Management.


Dawn has held various senior and managerial positions but because of personal experience with a family member living with dementia, she returned to the mental health sector in a specialist dementia unit and was particularly recognised for her family liaison work.


Mary-Jade

Mary-Jade Clarke

Job Title: Business Support Manager

Joined: 2010

Mary-Jade has been working with Libertas Care since September 2010, starting as an apprentice whilst working towards an NVQ Level 2 in Business and Administration.


After successfully completing this Mary-Jade progressed to Level 3 Business and Administration and completed this in August 2012.


Mary-Jade was promoted from Administration Assistant to the position of Office Administrator and then more recently to the Business Support Manager. She has many skills & responsibilities including managing accounts, staff payroll, HR and rostering as well as the general smooth running of the office. You’ll probably speak to Mary first when you ring the office!


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Shirley Robbins

Job Title: Deputy Care Manager

Joined: 2023

Shirley has come to Libertas Care with 35 years of experience in the care sector. Shirley previously worked in a Care Home as a Supervisor. Shirley completed a Level 5 Diploma in Health and Social Care in 2019.


Frequently Asked Questions about Libertas Care Ltd (Homecare and Live-In Care)

What Type of Services does Libertas Care Ltd (Homecare and Live-In Care) offer?

Libertas Care Ltd (Homecare and Live-In Care) offers Home Care.

How many Carers does Libertas Care Ltd (Homecare and Live-In Care) employ?

Libertas Care Ltd (Homecare and Live-In Care) employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Libertas Care Ltd (Homecare and Live-In Care) to verify any information. View our terms and conditions. Libertas Care Ltd (Homecare and Live-In Care) has a Platinum Service – more info.