Libertas Care Ltd (Homecare and Live-In Care)

3 The Barley Yard, Old Mill Lane, Crewkerne TA18 7BQ
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9.9 53 Reviews
  • Libertas Care Ltd (Homecare and Live-In Care), Crewkerne
Libertas Care Ltd is an independent care agency delivering reliable, honest and high-quality care. Visits of 30 minutes and longer are offered in Crewkerne and surrounding villages. Home visits of 2 hours or more are provided in the South Somerset area. They also provide an exceptional Live-In Care service to Clients in Somerset, West Dorset and East Devon.

All services are provided to both privately paying clients and to anyone assessed as needing care by the local authority, utilising the direct payments scheme.

The company has built an excellent reputation with clients and healthcare professionals alike, offering a blend of services, from personal and night services, end of life care, dementia care, and social support such as a sitting service, assisted outings and shopping.

It could be as little as one call a week or many calls daily. Service users choose what care and support they would like to help them to remain independent and in the comfort of their own home.

With the Live-In Care service, you would receive one-on-one care which is something you would not get in a care home. The Live-In carer's time is devoted solely to your comfort and needs.

The professional staff are dedicated to helping people live a full and interesting life whilst ensuring they are fully involved with all care decisions.

Care Provided by Libertas Care Ltd (Homecare and Live-In Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Libertas Care Ltd
  • Person in charge
  • Dawn Turnbull (Registered Manager)

Funding & Fees Guide for Libertas Care Ltd (Homecare and Live-In Care)

  • Prices
  • £23.00 per hour for Domestic calls. From £31.00 per hour for Personal Care & Social Support.


Libertas Care Ltd (Homecare and Live-In Care) Reviews (53)

Total of 53, showing 41-53
9.9

Libertas Care Ltd (Homecare and Live-In Care) has a Review Score of 9.9 (9.900) out of 10, based on 9 reviews in the last 2 years. Over all time Libertas Care Ltd (Homecare and Live-In Care) has 53 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely satisfied with their service.

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Overall Experience  Overall Experience 4.0 out of 5

We started with minimal care, but as time went on, we had to ask for more visits per day. The Libertas team were very obliging and helped us through a difficult period. The Staff were very caring, friendly and respectful. They certainly removed a lot of stress from us.
We count ourselves very lucky
to have had Libertas looking after Mum.

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Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend Libertas Care. They offer a very reliable and efficient service. The have been assisting my mum for a number of years now. We are so pleased to have changed to their care services. We have never had any concerns. All of their carers are kind, friendly and carry out their
working giving the client dignity and enabling them to remain happily and comfortably in their won home while giving the clients' family peace of mind that all care needs are met. Independence and remaining in her own home is so important to my mum and this simply wouldn't be achieved without the support of Libertas Care. I am truly grateful to all of the staff at Libertas Care.

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Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the excellent care Libertas provide. The carers are very adaptable, nothing is too much trouble. Wonderful support for the whole family.

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Overall Experience  Overall Experience 5.0 out of 5

We have found it extremely beneficial since acquiring Libertas Care and all concerned have been truly professional and competent in everything they have done and would not hesitate to recommend them to others.

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Overall Experience  Overall Experience 5.0 out of 5

We have been most impressed with the service and quality of care received by our Dad. The carers always arrive promptly and are very professional with their duties. The file contains relevant and appropriate information and is updated on a regular basis, along with a 6 monthly review. The staff are
able to identify personal qualities about Dad which is always good to read. The promptness of visit times is important as it is so much better for Dad to get consistency with his visit times as well as being able to establish positive relationships with regular carers. Communications with Libertas are always responded to very promptly and the family are informed immediately if there are any concerns. We are really pleased with Libertas and were on their waiting list before Dad could access care visits. Their commitment to providing first class care seems to be of paramount importance and they have a personal approach with consistent staff which is vital to support and meet Dad's needs.

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Overall Experience  Overall Experience 5.0 out of 5

I've had carers for several days. My husband was told he had terminal cancer on the 3rd of December and left us on the 20th of December. The care he received was truly excellent, nothing too much trouble, always a smile for us and kindness unlimited.

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Overall Experience  Overall Experience 5.0 out of 5

It's so nice to hear my grandad laugh. He laughs and jokes because his wonderful carer's have arrived. Libertas provide an excellent service not only to Pops but to our whole family, mum has managed to get her life back since Libertas arrived last April. Thank you so much Libertas Care you really are
outstanding.

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Overall Experience  Overall Experience 5.0 out of 5

My step father-in-law can't praise Libertas Care enough. He is very happy with them, the carers are reliable and arrive at the allotted time which is great as he likes a routine. Nothing is too much trouble. When a call to the office is made the staff are very helpful and obliging. We would recommend
them to anyone.

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Overall Experience  Overall Experience 5.0 out of 5

The excellent and flexible care provided by Libertas has enabled my 97 year old father to retain his independence and the family, who do not live locally, feel reassured that his needs are being met. Any difficulties are communicated immediately and any queries dealt with, with tact and sympathy.
The carers are well trained and proactive, prepared to fulfill their allotted tasks with dedication, regularly reporting back to their colleagues, and keeping to time without appearing to be in a hurry, using their initiative when needed. They have an understanding of the demands that older people may make and treat my father with patience and good humour. He responds positively and feels that he shares a good rapport with them. I have experienced the management as unfailingly supportive and readily accessible.


As a family, we are delighted with the care that Libertas continues to provide for my father and would recommend the agency to anybody looking for personal care that is exactly that.


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Overall Experience  Overall Experience 5.0 out of 5

Libertas provides a fantastic service to my mum, delivering social and domestic care. As I live abroad, their friendly and helpful staff are an absolute lifesaver for mum and I. They are always available when needed.

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Overall Experience  Overall Experience 5.0 out of 5

For 5 years now mum has been able to fulfill her long term wish, to stay in her own home thanks to the care and support of Libertas. As her needs have increased so has her care and I have benefited from Libertas' suggestions and observations - this is all new to me- they are the experts. Beyond the
cheerful and reliable service that is well documented, a relatively small and local company like Libertas really gets to know their clients and families. The difference this makes is priceless. I regularly am at Mum's when her carer calls and am heartened by their understanding and handling of her. No one cares for or loves mum more than I - Libertas, you enable me to maintain my life too. Highly recommended

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Overall Experience  Overall Experience 5.0 out of 5

My husband suffered with MND and we used Libertas for care and sitting services for the past two years until my husband's death in May.
The carers always arrived on time, were well trained, and always gave us confidence and assurance. The Care Company always advised us if there were any problems and
would always endeavour to accommodate our requirements, even at short notice.
A weekly work schedule would be sent at the end of the previous week with the carer's names and time of visits. The daily visits were usually at the same time which helped with organising our day.
I cannot speak highly enough of this Care Company, I got the impression that they 'really cared' for their clients and that the carers were chosen with care and attention to their attitude. I felt that they did their job because they cared and not just for the money.
I have recommended them to several people already.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Libertas Care Ltd (Homecare and Live-In Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Libertas Care Ltd (Homecare and Live-In Care) is calculated as follows: ( (54 Excellents x 5) ) ÷ 54 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Libertas Care Ltd (Homecare and Live-In Care) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Nov 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (5)

Paul

Paul Clarke

Job Title: Co-founder and Director

Joined: 2009

Paul is a co-founder and director of Libertas Care and comes with 31 years of experience in healthcare with the South Western Ambulance Service NHS Foundation Trust, where he has held a number of roles including Station Manager and other area management positions. Paul became a State Registered Paramedic in 1996 and graduated from Bournemouth University in 2008 with a First-Class BSc (Hons) degree in Emergency and Urgent Care Practice. Paul continued in a Paramedic Specialist Practitioner role on a part-time basis for a year in 2018/19 whilst undertaking home visits for the GP surgeries in Chard.


He was a member of the Safety Advisory Group for Yeovil Town FC for 16 years and is currently the Crowd Practitioner with responsibility for medical incidents on match days.


He is registered as the ‘Responsible Person’ with the Care Quality Commission for Libertas Care and now dedicates all his working time to the agency.


Nancy

Nancy Atkinson

Job Title: Co-founder and Director

Joined: 2009

Nancy is also a co-founder and director of Libertas Care and has almost forty years of experience as a qualified social worker, specialising mostly in mental health. She has worked in Kent and East Sussex and latterly in her native Somerset. She held a number of posts within the Social Services Departments of these counties both at practitioner and at a senior management level.


Nancy has experience in providing care and receiving care for friends and family members. She also worked in a voluntary capacity as a First Responder with the South Western Ambulance Service, receiving an award for her services. She has a Level 5 Diploma in Management and is the ‘Registered Manager’ with the Care Quality Commission for Libertas Care.


Dawn

Dawn Turnbull

Job Title: Registered Manager

Joined: 2015

Dawn, our Registered Manager, came to us in October 2015 with extensive care experience of over 25 years, in a variety of roles and settings; this includes the NHS, the private sector and a housing association. She is qualified at Levels 2 and 3 in Care, business management, mental health and housing practice and supported housing. Also, she is a qualified moving and handling people trainer and has qualifications in Health and Safety assessment. In 2021, Dawn achieved a Level 5 qualification in Leadership and Management.


Dawn has held various senior and managerial positions but because of personal experience with a family member living with dementia, she returned to the mental health sector in a specialist dementia unit and was particularly recognised for her family liaison work.


Mary-Jade

Mary-Jade Clarke

Job Title: Business Support Manager

Joined: 2010

Mary-Jade has been working with Libertas Care since September 2010, starting as an apprentice whilst working towards an NVQ Level 2 in Business and Administration.


After successfully completing this Mary-Jade progressed to Level 3 Business and Administration and completed this in August 2012.


Mary-Jade was promoted from Administration Assistant to the position of Office Administrator and then more recently to the Business Support Manager. She has many skills & responsibilities including managing accounts, staff payroll, HR and rostering as well as the general smooth running of the office. You’ll probably speak to Mary first when you ring the office!


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Shirley Robbins

Job Title: Deputy Care Manager

Joined: 2023

Shirley has come to Libertas Care with 35 years of experience in the care sector. Shirley previously worked in a Care Home as a Supervisor. Shirley completed a Level 5 Diploma in Health and Social Care in 2019.