Bluebird Care Stafford

8 Marconi Gate, Staffordshire Technology Park, Stafford ST18 0FZ
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Top 20 award
10 120 Reviews
  • Bluebird Care Stafford, Stafford
Bluebird Care Stafford provides high-quality home care, live-in care and support services to keep customers safe and comfortable in their own homes.

The agency offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit, to a night-sitting service, to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care Stafford's dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible home care solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

Bluebird Care has recently launched a Health & Wellbeing Checks Service for all new and existing customers. This new service comprises of a 30-minute appointment from specially trained ‘Care Champions’, who visit once a week to check their customer’s vital signs, such as blood pressure, alertness and breathing, and find out more about their overall wellbeing.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home.

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Care Provided by Bluebird Care Stafford

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Emily Jones-Clarke (Registered Manager)

Funding & Fees Guide for Bluebird Care Stafford

  • Prices

  • Subject to care and package requirements. Preferential rates for social sits, night sits, and live-in care


    Please contact us for pricing

Bluebird Care Stafford Reviews (120)

Total of 120, showing 61-80
10

Bluebird Care Stafford has a Review Score of 10 (10.000) out of 10, based on 16 reviews in the last 2 years. Over all time Bluebird Care Stafford has 120 reviews.

Overall Experience

  • 112
  • 8
  • 0
  • 0
  • 0

Date Published

120
5
11
16
104

Review from R K (Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fully satisfied with the excellent service.

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Review from A S (Son of Client) published on 23 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first telephone call all the way through to the care being put in place for my Dad, I cannot praise all of the team at Bluebird Care Stafford enough. I would highly recommend their services to anyone looking for care in the Stafford area, it has made a huge difference to my Dad’s wellbeing
and he looks forward to his daily visits from the care staff.

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Review from M T (Client) assisted by family/friend published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the carers and the office staff.

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Review from S M (Daughter of Client) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Feel very confident in the care and support that mam receives. It gives the family peace of mind that mam is safe.

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Review from D S (Client) published on 7 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bluebird very good as their work is very efficient and they are very polite.

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Review from E L (Client) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and helpful. The first thing they do is make me a cup of tea.

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Review from B C (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the service.

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Review from M G (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers visit ensures that I am up and about every day. I get assistance with washing and dressing and my breakfast. The social contact is extremely important to me. They are always punctual and reliable.

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Review from A H (Client) published on 20 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Help with personal care and housekeeping. Excellent service carers are very sociable.

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Review from J H (Client) published on 5 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the excellent service we receive.

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Review from Sabrina A (Daughter of Client) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very please with Bluebird Carers professionalism and care.

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Review from D D (Husband of Client) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Stafford is a responsive organisation that fulfils all our current care needs.
We have never had cause for any concerns in over 1 years association. The staff (carers) are punctual, caring and engaged. the administrative staff have always been efficient and communicate well.

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Review from S N (Client) assisted by family/friend published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers have provided and have been kind, polite and helpful. As my needs have changed we would very much like to increase the care provided to 5 24hr solid care episodes, probably within the next 2 months. The office/management team have always been helpful, polite and reassuring.

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Review from N M (Client) assisted by family/friend published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy being with Bluebird Care Stafford. They look after me, they treat me with respect and dignity. They help me decide what's best for me. They listen to problems I may have and help solve them.

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Review from J L (Client) published on 24 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Office staff always pleasant and help me. All the staff are cheerful and friendly but not inquisitive or intrusive. Appear clean, tidy and professional. Had to come to terms with many tattoos but not judgemental. Personal care usually good and preserve dignity, but not housekeeping. I get the impression
most don't understand the difference between maintaining skills and rehabilitation.

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Review from M W (Wife of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been using Bluebird for 12 months and their service and care is excellent. My husband needs help with meds and personal care and nothing is too much trouble. Their after-hours service gives us peace of mind. They attend regularly, very prompt, professional a caring. We would highly recommend.

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Review from G M (Client) published on 18 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not finished a full year yet! But so far so good. Most helpful with advice about external matters which make quite a difference to present-day life in the shadow of Coivd-19. We shall all be pressing on I'm sure.

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Review from Helen W (Daughter-in-law of Client) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gives independence but with support. Reliable, efficient carers. Used many other agencies over the years and Bluebird are the best. Staff always in uniform, wear gloves, apron and masks. Highly recommend Bluebird.

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Review from David J (Son of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have peace of mind that Mum is being looked after each morning. We as a family are satisfied with the care provided and Mum gets on well with her care team. We have no worries about the care and support being provided.

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Review from S W (Wife of Client) published on 5 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are lovely and arrive on time, although they care for my husband they always have time to talk to me. They ask if there is anything else that they can do for me. They're always pleasant both to me and my husband, especially my husband as he has Alzheimer's. They have obviously been trained.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Bluebird Care Stafford is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bluebird Care Stafford is calculated as follows: ( (95 Excellents x 5) ) ÷ 95 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Stafford is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Nov 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (7)

Rick

Rick Parekh

Job Title: Director

Joined: 2016

Rick joined the Bluebird Care team in January 2016 with a view to offering outstanding quality care to their customers.


Rick’s fundamental role is to ensure the continued development and growth of Bluebird Care Stafford whilst ensuring great customer satisfaction. His previous experiences include working at the board level within the food manufacturing industry where attention to detail is paramount. He hopes the acquired skills and resources will lead to the goal of becoming the leading provider of domiciliary care in the Staffordshire area.


"The care that we provide is not just our day job, but it is our passion! We are extremely proud of the outstanding standard of care we provide and our aim is to ensure that our customers always receive the quality service we would expect for our own family members. Myself and my team would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or would simply like to talk to someone about the services we provide."


Emily

Emily Jones-Clarke

Job Title: Registered Care Manager

Joined: 2010

Emily joined us as a carer in 2010. Within a short space of time, she was promoted to Care Supervisor and then in 2012 took the role of Care Coordinator. In 2016 Emily accepted her current position as Care Manager and since then has made a huge impact on the services we provide and is an asset to Bluebird Care Stafford.


Emily has proven to be extremely proactive in engaging with both customers and staff and demonstrates exceptional skills in managing expectations.


"I am keen to progress Bluebird Care Stafford as the leading domiciliary care agency within Staffordshire and I feel very passionate about the service we provide to our customers."


Jessica

Jessica Heffernan

Job Title: Deputy Care Manager

Joined: 2019

Jess joined the Bluebird Care team in September 2019 as a Business Development and Recruitment Coordinator and in May 2024, was promoted to Deputy Care Manager. Her role involves recruiting new staff to join our team, advertising and promoting the business as well as event management for customers, staff and also charities.


Jess previously worked in a customer services environment prior to joining the care industry 8 years ago. She has spent these years working in domiciliary care, a nursing home and a residential home. During this time she has completed a Level 2 Diploma in Health and Social Care and hopes to progress to Level 3.


“I joined Bluebird Care as I am very passionate about care and wanted to stay within the industry whilst I also progressed. I felt Bluebird Care was the best company to do that with. I thoroughly enjoy my role, especially when organising and holding in-house events for our customers to attend. Bluebird Care is a fantastic team and I am very proud to be a part of it.”


Will

Will McGettigan

Job Title: Lead Field Care Supervisor

Joined: 2017

Will Joined Bluebird Care in 2017 as a care assistant and progressed through the company to the role of Field Care Supervisor in 2019. He has 5 years of experience in domiciliary care and believes in providing the best possible care for those living with dementia. He is the office’s dementia friend's champion and regularly runs information sessions for staff on the subject.


“I am proud to be part of a team that offers great quality care in our community. We understand the need to support our customers, and their families, and work hard to maintain our excellent standards.”


Kelly

Kelly Muncaster

Job Title: Care Coordinator

Joined: 2017

Kelly joined us in March 2017 and has over ten years experience within the care sector.


As well as delivering care and support to the elderly in the community, she has also worked in other areas, including mental health, learning disabilities, autism, physical disabilities and children. Within this time Kelly has obtained her Level 2 and 3 in Health and Social Care.


Kelly is very excited to have joined our team and looks forward to learning new skills, meeting new challenges and making an overwhelming difference with us.


"I am extremely passionate about people and care and believe in a professional, punctual service, delivered with a smile."


Sally

Sally Hawkins

Job Title: Care Supervisor

Joined: 2013

Sally joined us in 2013 as a carer and has since attained her Level 2 & 3 in Health & Social Care and also a BTEC Level 2 in Learning Disabilities and Mental Health. She is friendly and professional and a great part of the Bluebird Care team.


She has had 22 years of experience in the care setting, previously working in residential, respite and daycare for the elderly, with learning and physical disabilities.


"Having a close family member with a learning disability, I understand the need for a level of excellence provided in their individual care and strive to provide the same for all."


Aggie

Aggie Serwadczak

Job Title: Field Care Supervisor

Joined: 2018

Aggie became a part of our team in September 2018, starting as a care assistant. With a remarkable 17 years of experience in the care sector, Aggie has advanced within the company, serving as a carer mentor and senior Care Assistant, and, as of January 2024, she was promoted to the position of Field Care Supervisor.


Currently pursuing her NVQ level 3 in health and social care, Aggie has also achieved accreditation as a train-the-trainer in Medication and Moving and Handling.


"I am dedicated to providing care at the highest standards, firmly believing that effective communication is key."


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