Review from Linda R (Daughter of Client) published on 29 September 2020
Submitted via Website • Report

Overall Experience

I would like to thank all the team for the excellent care given to my mum over the past few months. Suffering from dementia we knew that things might get difficult along the way but actually she was able to continue living happily and independently in her own flat for longer than we originally thought.

If there was a problem I knew that if I rang Home Instead the matter would be resolved for me in a friendly and very professional way. The caregiver who came to my mum was kind and attentive towards her and I know mum really looked forward to her visits.
The app too is a brilliant way of keeping informed. It certainly puzzled Mum when I could comment about what had happened that day!

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Review from Celia D (Daughter of Client) published on 28 September 2020
Submitted via Website • Report

Overall Experience

Home Instead provided my mother with a flexible and caring service. My mother was at the end of her life, a change which came quickly, and Home Instead rose immediately to the challenge of changing from a three times daily single person visit to a four times daily double person visit to provide her

with care for her final two weeks. Before this time the quality of care was excellent in terms of daily personal care and ensuring her meals were heated and served and medication given. The care was respectful and supportive. The use of an App to record tasks and their completion helped me to keep in touch and alerted me within minutes of a visit to any potential problems. The staff at base kept in regular contact with me and were flexible and prompt when tasks/medication needed to be changed. Management took care to underestand our needs and preferences for carer style. All in all an excellent service and one I would use again should I need to.

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Review from Joanna T (Daughter of Client) published on 18 May 2020
Submitted via Website • Report

Overall Experience

Home Instead has been a lifeline to my parents and myself. The caregivers and staff at Home Instead have always been patient, kind, thoughtful, professional and above all caring of my parents and in constant communication with my family, updating us with any changes, problems or with queries. It has

been an enormous comfort to Mum, Dad and to myself to know that there was always someone there either physically during visits, or on the end of a phone to help. I would have absolutely no hesitation in recommending them to anyone who was hesitant in needing help in the home.
The only slightly negative comments which I feel I should pass on would be the difference in capabilities of some of the caregivers; ie some choosing to prepare ready-made meals rather than cooking from fresh, some stripping the bed sheets regularly and washing, rather than leaving marked, and some more able to take on aspects of personal hygiene. However, each caregiver had their own strengths.

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Review from Shona J (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience

Home Instead kept me well informed about plans for any changes in service. It was easy to contact them. The mobile app was easy to use and access remotely - a great innovation, enabling me to check on the morning visit while at work.
Stability and continuity of carers were good, enabling my mother

to be reassured that she knew the people visiting her.

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Review from Elizabeth F (Friend of Client) published on 14 April 2020
Submitted via Website • Report

Overall Experience

Home Instead offered a very professional but caring service. They were very sympathetic about my friend’s needs and made good suggestions for ways in which she could be helped.

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Review from M D (Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

I find my helper coming in extremely helpful and efficient. They shower me and dress me and do odd jobs around the place as and when needed with very little help from me. They fill up the hour with ease. A very satisfactory visit.

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Review from L S (Daughter of Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience

We had two hours of support twice a week to enable us to have a break as Mum has dementia. This was a lifeline to us and enabled me and my husband to go out and spend time together on a regular basis. We also, used the overnight care facility which enabled us to go on holiday using our regular caregiver

for which we were very grateful. Due to Mum's condition, we requested the same caregiver every week, which Home Instead we're able to do and this made such a difference as they were able to build a relationship. We were very impressed with the service.

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Review from L M (Son of Client) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience

The caregivers were polite, courteous and professional. They went the "extra mile" on more than one occasion. At each review about the care, changes in provision were acted upon such that all care was well done. Given travelling times (across a busy city) arrivals were as punctual as possible. The log

used each day provided the family with insight into trends in mum's ongoing conditions and noted any items such as "lack of appetite" etc. A well-executed service, fully recommended.

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Review from Yvonne B (Wife of Client) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience

Management were kind and understanding. Caregivers were excellent in engaging my husband's interest and were always patient, cheerful and kind.

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Review from M T (Wife of Client) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

Excellent care staff at all times. The office always polite and helpful but not as well informed as in previous years. Check on care staff - rarely when with client.

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Review from L B (Client) published on 27 July 2019
Submitted via Postal Card • Report

Overall Experience

My carer was superb - did everything very well. Fear not...the crew was superb.

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Review from Melanie S (Daughter of Client) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience

What can I say the care received from Home Instead has been outstanding. Always punctual, very professional. All the carers had excellent training. They had a great rapport with my dad over the years. It was a great comfort to myself as my father had live in care which was quite often changed carers.

So having constant pop in care who could see if my dad was happy was a life changer for me. Home Instead really found some lovely people for my father to be with every day.

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Review from Tony L (Son of Client) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience

Over the past 6 years Home Instead Senior Care (Cambridge) has been an amazing support to my mother. They gave us the peace of mind that when the carers had any concerns they would contact us immediately. This enabled us to function normally as a family and Mum to stay independent and safe in the comfort

of her own home until the last week of her 99 years! When it was necessary to increase the number of visits and care this has been fully accommodated without any trouble. The overall professionalism has always been at the forefront of their efficient and reliable service.

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Review from K H (Daughter of Client) published on 27 March 2019
Submitted via Website • Report

Overall Experience

My parents want to remain living together at home regardless of their physical and cognitive challenges, so having male and female carers to support them is essential. Selecting carers best suited to their personalities has enabled mum and dad to retain control during the process of developing trust

and adjusting to having people in their home. It hasn't been easy, but the success is due to the ethos and professionalism of the company (continuity and calibre of carers and responsiveness of managers). Confirmation of this includes my father saying "I feel good....we are lucky to have people like X (male carer) taking care of us" after having enjoyed a hair cut and wet shave, with my mum agreeing that "all the carers are lovely" describing humour and mutually affectionate relationships expressed in the course of visits. One hour visits enable unhurried person-centred care which affords my parents dignity and respect. The quality of the service is, therefore, excellent value for money.

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Review from Sandra A (Daughter of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience

Last August my mother of 97 broke her hip and then had five stays in hospital before she died in February. When at home she was provided with reablement carers who were very good but the time they came varied as did the carers. When we had paid carers from Home Instead they came at an agreed time and

stayed for a full hour and most weekdays one particular carer came and a small number of others covering weekends and the odd weekday. These three factors made morning much more relaxed bot for my mother and for the rest of the family.

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Review from L R (Son of Client) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience

The principal carer developed an excellent relationship and rapport with my father and his family.

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Review from C W (Daughter of Client) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience

The caregivers from Home Instead were prompt, 100% reliable and were courteous, kind and friendly.
They conducted their visits in a professional manner and enabled my father to maintain his independence, routines and hobbies for the past six months.

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Review from Jenny B (Daughter of Client) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (Cambridge) first supported my now 98-year-old mother when she moved into a bungalow near me. They spent a long time talking to her first before selecting the most appropriate carer. They provided company, help with gardening, cleaning and cooking. When it became necessary for

her to move into a care home, they continued to visit her. They are able to take her out for walks and now she is wheelchair bound, assist with letter writing, painting activities, jigsaw puzzles and above all companionship.

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Review from John U (Son of Client) published on 3 January 2019
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care (Cambridge) carers were practically always on time and carried out duties in an efficient manner plus they were all kind to my mother. I have described them to other people as 'saints' and have recommended the company without hesitation.

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Review from S S (Daughter of Client) published on 26 December 2018
Submitted via Postal Card • Report

Overall Experience

The carer I met was very helpful and loving. She did what she could, however, my request for an assertive experienced carer was not really met. Also, I was not told that we would be charged double for bank holidays. Also when a carer was ill, someone was sent in who just chatted. This was not really

satisfactory.

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Home Instead (Cambridge)

Care Provided by Home Instead (Cambridge)

Good to Know

Funding & Fees Guide for Home Instead (Cambridge)