Home Instead (Cambridge)

45 Mill Road, Cambridge CB1 2AW
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9.0 88 Reviews
  • Home Instead (Cambridge), Cambridge
Home Instead Cambridge provides tailored care & support to people within their own homes.

Home Instead was born from personal experiences with poor care, and Home Instead Cambridge has filtered down the company’s ethos to its teams of office staff and Care Professionals.

They regularly keep in touch with clients, be it a home visit or a telephone call, to make sure that they are more than satisfied with the service and to see if they can help in any other ways. They are proud to be a family business and their ethos and values are carried right the way through to Care Professionals.

The team of Care Professionals offer help around the home, shopping, trips out, meal preparation, personal care, support with medication and specialist dementia care, including Alzheimer's care at home.

Services are offered in central Cambridge, St Ives and all villages in South Cambs.

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Care Provided by Home Instead (Cambridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (Cambridge)

  • Prices

  • Available on request

Home Instead (Cambridge) Reviews (88)

Total of 88, showing 61-80
9.0

Home Instead (Cambridge) has a Review Score of 9.0 (8.972) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Cambridge) has 88 reviews.

Overall Experience

  • 66
  • 19
  • 3
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Date Published

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Review from H D (Client) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is very helpful to have a regular visit. I am not housebound but it is good to have these visits. My care provider is reliable, arriving on time and very willing to undertake jobs (eg, changing curtains and re-hanging others). Anything which needs using steps can be done by her. I hope to prevent
a fall, (of course!).

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Review from M W (Daughter of Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Home Instead to be an excellent care company and the office very efficient - it is great and important to us that the same person comes to us every visit - the young lady who comes to look after my father and does household tasks for a few hours a week is lovely. She's polite and so happy to
help in such a lovely caring and cheery manner.
My father's face lights up as soon as she arrives. Nothing is too much trouble and she is always willing to go the extra mile to help. Her tasks are always completed to the highest standards. I would definitely highly recommend Home Instead.

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Review from R B (Daughter of Client) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I have been very impressed by this amazing agency. We had no idea if it would work for my mum or not, but it does.
The carers are very professional and give my mum a real feeling of empowerment, the feeling that she can do something for herself, they don't take over.
Behind the scenes,
we have also been very happy with the communications from the team. We are phoned if a carer finds mum upset or unwell.
They share their concerns, which is reassuring for us.

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Review from E S (Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relationship with Home Instead Senior Care lasted only six weeks. I was not made aware initially of the limitations of my 'carer', who wasn't apparently made aware of my limitations, nor able/willing to do the things I couldn't do.
She drove me each week to the supermarket (my greatest need) and
the other hour at home would have been enough for me.

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Review from Carole R (Daughter of Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Cambridge) carers cared for my father for 6 months before his needs became so great that he needed to move into a care home. These 6 months made my father's wish come true. He wanted to remain as independent as possible after receiving a terminal diagnosis of cancer. Home Instead
Senior Care (Cambridge) made this possible. They were always kind, caring and sensitively helped my father with all personal care. They liaised with me daily so I knew what was happening from day to day. I was also impressed that I could ring the phone number any time when on call carer would answer. Thank you Home Instead Senior Care (Cambridge).

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Review from R P (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caregivers were thorough and efficient and wrote up the notes clearly. The agency was frequently in contact with any concerns so I felt I was kept in touch with my mother's situation. They worked hard to find local carers and to give mum regular carers where possible.
My mother was able to stay in
her own home much longer as a result of the good care given.

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Review from S L (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An overall good experience, the office staff were very good and helpful, especially setting it all up.
The carers were very nice but sometimes they were so late, which meant my father couldn't get out or go anywhere. We do understand though.

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Review from Sue K (Daughter of Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had come across Home Instead while working for a charity in Cambridge. I then met an old work colleague who has started working for Home Instead and she said how she loved her work.
The lady assigned to my mother for companion care was lovely and would always do little jobs that needed doing, putting
on the washing machine, hanging it up to dry and washing dishes etc...
She would talk to mum and help with her jigsaw. She contacted me if she was worried about mum.
We couldn't have asked for a better companion.

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Review from Jane B (Daughter of Client) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the primary carer was excellent; always punctual, efficient, effective and very caring. My mother was like a different person after the primary carer's visits and felt like she had been treated with kindness and dignity.

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Review from R I (Brother-in-law of Client) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Home Instead management and carers very helpful, informative and tolerant of my sister in laws needs. They helped us out whenever we needed them and my sister in law regarded the carers as friends. It is a great shame we had to change agencies but money dictates.

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Review from Jill T (Daughter of Client) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my sister and I love for from our mother who values her independence. When she started to be forgetful, we engaged carers from Home Instead, St Ives. They gave us peace of mind that someone was regularly visiting mum and we were always alerted when there were concerns. The quality of the carers
was excellent.

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Review from Maureen D (Niece of Client) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, lovely carers and very professional.

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Review from Hester H (Client) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided and with the monitoring of the care. The caregivers are sensitive and respectful and have been able to adjust to changes in my mother's situation.

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Review from Daphne S (Client) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a while to get accustomed to timings of visits and to be adaptable to changes at short notice, but I now find an hourly visit on weekdays adequate and helpful. I am not entirely convinced of the usefulness of reports of work done as the time taken to write it all down eats into the hour quite
considerably in some cases. I am however very glad of both the company of carers and the regular and necessary work they provide.

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Review from Jenny B (Daughter of Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Companionship care was provided twice a week for my father while in residential care. A carer was extremely well chosen, having had experience of exercising with the elderly and also having had a military career as had my father. Could not have had a better man to converse with my father while he was
still able to interact.

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Review from J H (Client) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have had, both regular and occasional have been punctual, well trained, kind , friendly and are prepared to tackle all tasks - personal, domestic and the occasional light gardening. They are patient, giving me help when needed but time to do things for myself when I can. They are cheerful
and give me an outlook into different lifestyles. We are never at a loss for subjects to talk about and I am very grateful for their care and attention. Thanks also to the office staff though I have not always been told of changes.

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Review from Charlotte P (Client) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with Home Instead since 2010. My current caregiver has been with me for 3 years.

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Review from Sue A (Daughter of Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The caregiver attended my mother for 15 months and my mother formed a bond with her. In the last months and day she gave mum comfort and happy companionship. The caregiver travelled 40 miles to attend my mothers funeral. Amazing. This also helped us to feel more comfortable when we lost my mum.

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Review from R S (Wife of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always courteous and professional. The personal care was at a very high standard with the carer noticing anything that needed attention. The carer who supported me with cleaning was always very thorough and very reliable. Thank you Home Instead for your respect, kindness and friendly care and support.

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Review from Sally C (Daughter of Client) published on 17 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead visitors are always willing to do anything asked of them. They arrive punctually which is important to elderly people. Any change is usually notified well in advance and there is cover supplied for sickness.

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Current Review Score: 9.0 (8.972)

Overview of Review Score

The Review Score of 9.0 (8.972) out of 10 for Home Instead (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Home Instead (Cambridge) is calculated as follows: ( (21 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cambridge) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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